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Recent guest reviews

Location was great. Restaurant food and drink were not good.Food truck was great

Family with 2 little ones, 1st floor 2 double bed room pool access: Lobby and pool was pretty and clean but the room was a tragedy - dirty carpet(which sucks when you have a toddler), smelled musty and old, extremely small - toliet directly in front/between sink and tub, so no room to move around, if sitting on toliet my knees 4 inches from bathroom door, room similar in tightness, also ceiling so low, I'm 5'9" and head also touching. We tired to stay out of the room as much as possible because it was uncomfortable. Customer service with staff was ok, they answered my questions but just wasn't friendly or enthusiastic to do their job but that's common in Atlanta. When I first set up reservation, they said members elite get free parking, that was a lie! Very disappointed. Fitness rm had good equipment, nothing major but good enough for a quick workout. Good drinks and food at restaurant but the bartender was extremely rude. Denied my drink order because was exactly 930pm which I understood but then made a drink for a pretty lady that sat at the bar later. Period I would never stay there again.

Overall, the property was beautiful and very welcoming

Poor wifi service , dated rooms .

Great customer service!

The good: check in was easy as pie. Rooms were clean and average. Front desk staff was friendly. The bad: orbitz listing said this hotel has a hot tub. It was a couples week end for my wife and I and we specifically chose this hotel for the hot tub. They lied and said they had one when they simply do not. Most importantly they had me pay for self parking. They told me to simply scan my room key upon exit and it would work great. This did not work I sat there for minutes trying to scan both room keys. A long, long line of cars were gathering behind me so I had no choice but to pay the full 50 dollar fee for the parking garage to leave. I have given this hotel 6 days to answer an email, a phone call or do literally anything to resolve these issues before leaving a review and they are ignoring phone calls and emails.

Well located and proximate for business and tourism

Courtland Street NE Atlanta GA

Hotel highlights

  • Walking distance to World of Coca-Cola and Centennial Olympic Park
  • Onsite dining
  • Indoor pool
  • Fitness center

Sheraton Atlanta Hotel places you in Downtown Atlanta, within a leisurely stroll of popular sights such as World of Coca-Cola and Centennial Olympic Park. This 763-room, 4-star aparthotel has conveniences like an indoor pool, a gym, and a 24-hour business center.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Each apartment is soundproofed and has an array of amenities, including a refrigerator, a coffee maker, and a laptop-compatible safe. An LED TV comes with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a video-game console, a phone, and an ironing board. Housekeeping is available on request.


Property features

Sheraton Atlanta Hotel features an indoor pool, a gym, and a conference center. Valet parking is available for USD 45 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a microwave in a common area, and a computer station.

Room options

Guest reviews for Sheraton Atlanta Hotel

Everyone (72) Couples (13) Family (36)
5
Family

Location was great. Restaurant food and drink were not good.Food truck was great

By on Jun 2, 2023

Review comment responded on Jun 6, 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience. We appreciate your feedback and constructive criticisms; they help us identify those things we can provide or improve for our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

5
Friends

By on May 31, 2023

Review comment responded on May 31, 2023

Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

5
Everyone

By on May 11, 2023

Review comment responded on Jun 1, 2023

Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

3
Everyone

By on Apr 14, 2023

5
Everyone

By on Mar 6, 2023

2
Family

Family with 2 little ones, 1st floor 2 double bed room pool access: Lobby and pool was pretty and clean but the room was a tragedy - dirty carpet(which sucks when you have a toddler), smelled musty and old, extremely small - toliet directly in front/between sink and tub, so no room to move around, if sitting on toliet my knees 4 inches from bathroom door, room similar in tightness, also ceiling so low, I'm 5'9" and head also touching. We tired to stay out of the room as much as possible because it was uncomfortable. Customer service with staff was ok, they answered my questions but just wasn't friendly or enthusiastic to do their job but that's common in Atlanta. When I first set up reservation, they said members elite get free parking, that was a lie! Very disappointed. Fitness rm had good equipment, nothing major but good enough for a quick workout. Good drinks and food at restaurant but the bartender was extremely rude. Denied my drink order because was exactly 930pm which I understood but then made a drink for a pretty lady that sat at the bar later. Period I would never stay there again.

By on Feb 27, 2023

Review comment responded on Feb 27, 2023

Thank you so much for taking the time to write such an informative review. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

5
Business Business

Overall, the property was beautiful and very welcoming

By on Feb 19, 2023

Review comment responded on Feb 20, 2023

Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

1
Everyone

By on Feb 19, 2023

2
Business Business

Poor wifi service , dated rooms .

By , from Glendora on Jan 18, 2023

Review comment responded on Jan 19, 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

4
Everyone

By on Dec 31, 2022

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