Check in is at four and it took about half hour to check in. I was told that everything except the bar and Sun Dial was closed at that point. So we went to the Sun Dial but guess what? It did not rotate! not only that but my room was dirty! There were toe nail clippings and food all over the floor. There was a red stain on the bed! The room had not been dusted nor vacuumed. The bathroom had not been wiped down nor the actual room. I am very disappointed! Thanks for making my birthday weekend getaway a night mare!
Spectacular views and stellar guest experience. The check in team were very amazing!
Very happy with my stay at the Westin. It didn't hurt to get an upgrade right when I got there:)
This hotel was excellent. It was visually appealing architecturally speaking, it was clean, the beds were very comfortable. They had a starbucks inside (a full one not a stand that serves Starbucks coffee). They left Lavender oil and ear plugs on our night stand for our late check in (nice touch) They had a lot of problems with their Elevators while we were there though. Which normally wpuldnt have been a problem but we were on the 17th floor. They were SUPER busy that weekend so it was hard to get an elevator at all but then to get on and have your card not work in the elevator was frustrating. (Not just for us. For everyone in the Elevator whos card didnt work. We'd have to ride to the 45th floor and back to the lobby again to get them to fix it. I had mine fixed 3 times Saturday. 2 times friday. My husband had to have his done a few times also.
It took too long for the property to be cleaned after a request is specifically made. Otherwise, It is a decent hotel all in all.
Check out was wonderful! It totally made up for the check in debacle I encountered .
Mattress was aweful. Room was not very clean. Peeling paint in shower.
Sheets were dirty and found dead roach in between clean towels that were placed in my room
Whoa, this property is in a neighborhood that is full of homeless people and sketchy bars and people. I constantly was approached by homeless people and thought I might get mugged several times. I liked the building a lot, and I wore earplugs at night to deal woth the noisy elevator, so that was easy to deal with. The staff were very courteous and the having an indoor Starbucks was great. But man, they need to hire security staff and place them everywhere outside the building. I won't stay there again, unfortunately due to the dangerous neighborhood.
Maid service did not come clean room until we called. Parking is $50 a DAY. RIDICULOUS
Parking area staff generally unhelpful. Registration staff accommodating More bathrooms needed in lobby area.
Located in Downtown Atlanta, The Westin Peachtree Plaza, Atlanta is adjacent to AmericasMart and within a 10-minute walk of other popular attractions like Centennial Olympic Park. This 1073-room, 4-star hotel welcomes guests with conveniences like 2 restaurants, 2 bars/lounges, and a 24-hour fitness center.
Enjoy dining at one of 2 onsite restaurants including The Sun Dial, which specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The 1073 rooms are individually furnished and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Phones, ironing boards, and desks are also available.
At The Westin Peachtree Plaza, Atlanta, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 49.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Check in is at four and it took about half hour to check in. I was told that everything except the bar and Sun Dial was closed at that point. So we went to the Sun Dial but guess what? It did not rotate! not only that but my room was dirty! There were toe nail clippings and food all over the floor. There was a red stain on the bed! The room had not been dusted nor vacuumed. The bathroom had not been wiped down nor the actual room. I am very disappointed! Thanks for making my birthday weekend getaway a night mare!
Spectacular views and stellar guest experience. The check in team were very amazing!
Dear Shawn, thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. It is lovely to read that our front desk associates exceeded your expectations and that you particularly liked our energizing views of downtown Atlanta. It was a pleasure to serve you, and we look forward to welcoming you back very soon. Be Well, Ron Tarson, General Manager
Very happy with my stay at the Westin. It didn't hurt to get an upgrade right when I got there:)
This hotel was excellent. It was visually appealing architecturally speaking, it was clean, the beds were very comfortable. They had a starbucks inside (a full one not a stand that serves Starbucks coffee). They left Lavender oil and ear plugs on our night stand for our late check in (nice touch) They had a lot of problems with their Elevators while we were there though. Which normally wpuldnt have been a problem but we were on the 17th floor. They were SUPER busy that weekend so it was hard to get an elevator at all but then to get on and have your card not work in the elevator was frustrating. (Not just for us. For everyone in the Elevator whos card didnt work. We'd have to ride to the 45th floor and back to the lobby again to get them to fix it. I had mine fixed 3 times Saturday. 2 times friday. My husband had to have his done a few times also.
It took too long for the property to be cleaned after a request is specifically made. Otherwise, It is a decent hotel all in all.
Check out was wonderful! It totally made up for the check in debacle I encountered .
Dear Keisha, thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay, and we are disappointed with the cleanliness issues you experienced. We focus on rejuvenating and recharging our guests with fresh and thoughtful accommodations; therefore, we apologize for letting you down. We regret the inconvenience caused and hope you will return for the seamless hospitality for which we are known. Be Well, Ron Tarson, General Manager