It could’ve been cleaner and needs renovations.
Location...convenient
Spacious property. Great Sundau Breakfast buffet
It was close to NS towers.
I liked the hotel over all
The hotel was ok. I was surprised that they only cleaned your room IF you requested it, so needless to say after a really long day out we came back only to find out the room wasn’t clean. The staff should of mentioned that when we checked in. The elevators are a serious issue when the hotel is busy. We have to wait 20-20 minutes each time which was very inconvenient . Access to the parking garage was also ridiculously slow too as there was only 1 elevator to the garage. Parking was $32 a day on top of the hotel charge.
Toilet flush broke multiple times…looked to be old as well
It’s was ok
Hotel is aging, needs update considering cost to stay. Not enough towels or toiletries. Customer service at bar area was underwhelming. Not enough vending for late night snacks/drinks.
The person checking me in was rude but I loved the hotel and everyone else.
Bathrooms small Couldnt get my sheets changed because of covid protocol Charged me extra for a room that i knew nothing about until i got my final bill. Parking fees are too high
Felt discriminated was placed in a dingy room. The room that wasn’t like photos. Bad sheet-rock work in bathroom.
Very crowded, loved the staff though
Located in Downtown Atlanta, Hilton Atlanta is within a 10-minute walk of popular sights such as Georgia State University and AmericasMart. This 1249-room, 4-star hotel welcomes guests with conveniences like a gym, a 24-hour business center, and a conference center.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free newspapers are also available.
Hilton Atlanta offers a gym, WiFi in public areas, and an outdoor tennis court. Valet parking is offered for USD 55.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a microwave in a common area.
It could’ve been cleaner and needs renovations.
Location...convenient
Dear Melanie Thank you for choosing the Hilton Atlanta and for the 5-star review! On behalf of the entire team, I hope you have a great week ahead, and I look forward to welcoming you back in the future!
Dear Leidy, I want to begin by expressing my most sincere apology for your recent experience with us. If you have a moment to contact the hotel directly and request to speak with the manager on duty, this would greatly assist us in better understanding the issues you experienced and allow us to make it right for you. Once again, I apologize for your experience, and I look forward to speaking with you.
Spacious property. Great Sundau Breakfast buffet
Dear tamara, Thank you for choosing the Hilton Atlanta and for the 4-star review! I hope you have a great weekend ahead, and I look forward to welcoming you back in the future.
It was close to NS towers.
Dear william a, Thank you for choosing the Hilton Atlanta and for the 5-star review!
I liked the hotel over all
Dear Sophia, Thank you for choosing the Hilton Atlanta and for the 5-star review! I hope you have a great weekend ahead, and I look forward to welcoming you back on your next visit to the city!
The hotel was ok. I was surprised that they only cleaned your room IF you requested it, so needless to say after a really long day out we came back only to find out the room wasn’t clean. The staff should of mentioned that when we checked in. The elevators are a serious issue when the hotel is busy. We have to wait 20-20 minutes each time which was very inconvenient . Access to the parking garage was also ridiculously slow too as there was only 1 elevator to the garage. Parking was $32 a day on top of the hotel charge.
Dear Diana, Thank you for taking the time to share feedback regarding your stay. I can assure you that your experience is not the standard level of service we strive to provide our guests, and for that, you have my most sincere apology. I have already informed the appropriate department leaders of your experience so that steps can be taken to ensure future guests do not share in your experience. I do hope this experience does not deter you from considering us again in the future as I am confident your next stay will be more in-line with the standard expected of our hotel.
Toilet flush broke multiple times…looked to be old as well
Dear Indranil, I want to begin by expressing my most sincere apology for your recent experience with us. I can assure you that this is not the standard level of service we strive to provide our guests. If you have a moment to contact the hotel directly and request to speak with the manager on duty, I would greatly appreciate the opportunity to discuss with you in greater detail your experience as I am confident your concerns can be addressed and your faith restored in us. I look forward to speaking with you.
It’s was ok
Dear PATRICE, Thank you for choosing the Hilton Atlanta. While I am pleased to see you enjoyed your overall experience, it is our goal to provide all of our guests a 5-star experience. If there is anything we could have done differently to achieve this goal with your stay, please let me know.
Dear Starlyn, Thank you for choosing the Hilton Atlanta and for the 5-star review! On behalf of the entire team, I look forward to welcoming you back in the future!