I had a reservation in Orbitz, but when I went to the hotel, they said it was canceled. I went to another hotel and called the aloft hotel and it took 30 minutes to connect. They told me to call Orbitz because the cancellation was right. So I waited another 30 minutes and spoke to Orbitz, but they said there was a room. So when the hotel said no, I wrote down the name of the person in charge and said that if I don't make a claim, they won't give me a refund. Are you saying go back to the hotel and find out her name or wait another 30 minutes and call the hotel? I arrived at 10 pm and had to walk to another hotel. If the reservation cannot be held by the hotel, why make a reservation?
The room was clean and the staffs were friendly. There was a bulb out in the room and a spider in the room. I recommend and will visit again.
close to everything!
Room wasnt ready at 5pm
The convenience of being downtown Atlanta! The lobby area needs to be updated
I liked how informed the front desk staff was when I asked questions about what to do around Atlanta and good places to dine at. They was supper friendly and I appreciated.
Nice location but wouldn’t book with this hotel ever again! Waited almost 3 hours for hotel room.
Did not understand my checkin time was at 4:00 and I got there at 5:00 p.m. there was no room available for me that I paid for. I was forced to get a two full size bedroom. I paid extra for a king size did not get what I asked for. First room I was in AC was broke and no curtains. Customer service was horrible did not try to help.
The room was OK. I didn’t have a microwave so I was upset about that but I should’ve looked before booking. It took them a while to bring us towels after we asked. They also didn’t clean the room although we had a sign on the door handle that for them to come in. Finally there was a light out over the bed and the thermostat wasn’t working so we had to get somebody to come in and fix that and that took hours. Other than that it was a decent stay, I just probably won’t stay there again.
They over charged my card and they gave me the wrong quote
Trash everywhere in parking lot. Rooms weren’t vacuumed. Leftover dog food was on the floor in our room.
Last time I stayed I was impressed. This time they gave us a room with the door messed up, some of the lights didn't work, the bathroom door didn't slide well & there wasn't an ice bucket. Also the ice machine on the second floor didn't work.
Overall our stay was very nice, staff was friendly and helpful. The only issue that we had was that our key didn’t work they had to call IT for them to come up and fix it end it seems like other guest had the same issue but they were very fast getting it fixed. Nice room & great location.
Located in Downtown Atlanta, Aloft Atlanta Downtown is within a 5-minute walk of sights such as Children's Museum of Atlanta and AmericasMart. This 3-star hotel has 254 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The 254 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.
At Aloft Atlanta Downtown, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 32 per day. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
I had a reservation in Orbitz, but when I went to the hotel, they said it was canceled. I went to another hotel and called the aloft hotel and it took 30 minutes to connect. They told me to call Orbitz because the cancellation was right. So I waited another 30 minutes and spoke to Orbitz, but they said there was a room. So when the hotel said no, I wrote down the name of the person in charge and said that if I don't make a claim, they won't give me a refund. Are you saying go back to the hotel and find out her name or wait another 30 minutes and call the hotel? I arrived at 10 pm and had to walk to another hotel. If the reservation cannot be held by the hotel, why make a reservation?
The room was clean and the staffs were friendly. There was a bulb out in the room and a spider in the room. I recommend and will visit again.
Thank you for the great rating and comments.
close to everything!
Thank you for the great rating and comments.
Room wasnt ready at 5pm
We apologize that you did not enjoy your stay.
The convenience of being downtown Atlanta! The lobby area needs to be updated
Thank you for the good rating.
Thank you for the great rating.
I liked how informed the front desk staff was when I asked questions about what to do around Atlanta and good places to dine at. They was supper friendly and I appreciated.
Thank you for the good comments and rating!!
We apologize that you did not enjoy your stay.
Thank you for rating the hotel and we apologize for the negative experience.
Nice location but wouldn’t book with this hotel ever again! Waited almost 3 hours for hotel room.
Thank you for your comments and we apologize that you did not enjoy your stay.
We apologize for the negative experience you had at the hotel.