Beautiful and excellent location will definitely return
I loved the amenities! Everything was amazing! I loved the shower
Room was nasty. Even in the midst of a pandemic they did not clean this room properly. The towels had strands of hair in them and when we went outside on the balcony there was someone’s dirty cup with alcohol in it still. Just little effort put into the most basic things. I don’t recommend this hotel.
Excellent hotel, we enjoyed everything about our stay. The pool was wonderful, property very clean and staff was all very helpful. Great location too, walking distance fr everything in downtown Savannah. Would definitely recommend!
My cover on the top had fresh blood stains on them also they gave me some Sheets that had molded Stains on them from being molded and then washed Housekeeping had to be called to pick up the trash I left outside my room at 9 o’clock in the morning I got back from the beach around 4 o’clock called housekeeping and they said because I had do not disturb on my door that they didn’t get my trash but my trash was on the outside of my door Only employees that was extremely friendly was the bells man and the Gentleman at the front desk everyone else didn’t want to speak and was very rude I will never stay there again
The DeSoto is in a great location, walking distance to lots of shops and restaurants. The lobby is beautiful as well as the outdoor rooftop pool. The room was very nicely decorated and then the beds and pillows were comfortable. We had a balcony room that faced the pool and there were at one point 32 people out there at about 9:45 at night and they were being extremely loud because out of those people about 16 of them were kids. So of course they're running and jumping in and yelling and screaming. My husband called the front desk at 10 pm when the pool was supposed to be closed and let them know what was going on and they immediately sent our security guards and they had the pool area cleared out in about 5 minutes. After that we slept great and the checkout process in the morning was easy. We visit Savannah a lot and we will definitely stay here again.
The location was excellent in the historic district. However, being a historic building meant the air conditioning was not great. It never got cooler than 73 degrees in the room. There are also no refrigerators in the rooms so we could not keep cold drinks available. I think the gift shop sold cold water but was never open early or late when we came back to the hotel. The valet service was pretty consistently slow, despite there only being about 10 people in the whole place. Poor communication between staff and with the customers. We were not told our room would not be cleaned and we had to ask daily for new towels and such.
Super nice hotel and the stay was wonderful. We will be returning
Nice friendly staff even during the current pandemic. Maybe stock the vending machines and gift shop but I understand.
We loved the location! Easy walks to parks, restaurants and cafes. The pool was a great escape from the hot sun and a quiet place for an evening cocktail. We had read some discouraging reviews about the AC and shower water pressure, but we were not disappointed with either. The staff was super friendly and accommodating when we needed extra attention (we arrived first week of national quarantine). While we did enjoy the coffee from the lobby shop a few mornings during our stay, we did not eat at the in-house restaurants, too many other choices close by. Highly recommend Savannah Coffee Roasters a close walk away!!
Beautiful room and view of the skyline. The only thing is...the balcony and window should have a deep cleaning. Everything else was great! I had a good night's sleep
Kind staff. Construction work on the building in the early morning which was not ideal. Great location and great room.
Very charming hotel close to the historic district. Only problem was the automated text message saying that if you needed anything, to ask. I sent a text and was sent an obviously automated message telling me how to log in to the WiFi when I was asking about getting another bottle of water.
The location at the historic district is nice. The staff was very nice.
Located in Historic Downtown Savannah, The Desoto Savannah is adjacent to Savannah College of Art and Design and within a 10-minute walk of other popular attractions like Savannah Civic Center. This 4-star hotel has 246 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center.
Enjoy dining at Edgar's P&P, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Local cuisine breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 246 air-conditioned rooms feature safes, ironing boards, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding.
At The Desoto Savannah, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 34.00 per night, and there's also a beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and express check-in.
Beautiful and excellent location will definitely return
I loved the amenities! Everything was amazing! I loved the shower
Thank you for taking the time to share your experience! We are happy to hear you had a wonderful stay and we hope to welcome you back soon! Cheers, Amanda Marks
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at The DeSoto Savannah. Warm regards, Jay Wiendl, Managing Director
Thank you for taking the time to leave a review! We hope to welcome you back soon! Cheers, Amanda Marks, CHC Sotherly Host Concierge
Thank you for taking the time to leave a review! We hope to welcome you back soon! Cheers, Amanda Marks, CHC Sotherly Host Concierge
Room was nasty. Even in the midst of a pandemic they did not clean this room properly. The towels had strands of hair in them and when we went outside on the balcony there was someone’s dirty cup with alcohol in it still. Just little effort put into the most basic things. I don’t recommend this hotel.
We want to thank you for your stay and for taking the time to post your review. We are sorry for the problems with your room. In our dedication to operating a healthy, safe environment, we have strengthened many of our procedures according to local and state official guidelines to protect our guests and associates. We appreciate your valuable feedback and will address the concerns you outlined. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality. Warm regards, Jay Wiendl, Managing Director
Excellent hotel, we enjoyed everything about our stay. The pool was wonderful, property very clean and staff was all very helpful. Great location too, walking distance fr everything in downtown Savannah. Would definitely recommend!
Ashley, it was a pleasure to welcome you to The DeSoto Savannah. We strive for excellence, so we are thrilled you could appreciate not only our prime location and clean rooms but also our helpful service! We are also glad you were able to experience and enjoy our lovely pool. Thank you for recommending us to future travelers, and we look forward to seeing you again soon. Warm regards, Jay Wiendl, Managing Director
My cover on the top had fresh blood stains on them also they gave me some Sheets that had molded Stains on them from being molded and then washed Housekeeping had to be called to pick up the trash I left outside my room at 9 o’clock in the morning I got back from the beach around 4 o’clock called housekeeping and they said because I had do not disturb on my door that they didn’t get my trash but my trash was on the outside of my door Only employees that was extremely friendly was the bells man and the Gentleman at the front desk everyone else didn’t want to speak and was very rude I will never stay there again
We are disappointing to hear that you did not enjoy your recent stay with us and sincerely apologize. We will work with appropriate teams to make sure nothing like this happens in the future. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
The DeSoto is in a great location, walking distance to lots of shops and restaurants. The lobby is beautiful as well as the outdoor rooftop pool. The room was very nicely decorated and then the beds and pillows were comfortable. We had a balcony room that faced the pool and there were at one point 32 people out there at about 9:45 at night and they were being extremely loud because out of those people about 16 of them were kids. So of course they're running and jumping in and yelling and screaming. My husband called the front desk at 10 pm when the pool was supposed to be closed and let them know what was going on and they immediately sent our security guards and they had the pool area cleared out in about 5 minutes. After that we slept great and the checkout process in the morning was easy. We visit Savannah a lot and we will definitely stay here again.
We appreciate your feedback and look forward to welcoming you back in the future!
The location was excellent in the historic district. However, being a historic building meant the air conditioning was not great. It never got cooler than 73 degrees in the room. There are also no refrigerators in the rooms so we could not keep cold drinks available. I think the gift shop sold cold water but was never open early or late when we came back to the hotel. The valet service was pretty consistently slow, despite there only being about 10 people in the whole place. Poor communication between staff and with the customers. We were not told our room would not be cleaned and we had to ask daily for new towels and such.
Thank you for your review; however, we are saddened to hear that your stay was not up to our expectations. We apologize for the warm room and will certainly follow up with the teams your mentioned to improve service. Thank you for being our guest.
Thank you for taking the time to leave a review! We hope to welcome you back soon! Cheers, Amanda Marks, CHC Sotherly Host Concierge