The hard product here, the room itself, is actually pretty nice. The hotel was recently renovated, and it shows in the room. The lobby area is large, but could use some work. The real issues are the service. The hotel bugs you endlessly before check in to fill in an online pre-check. When I got to check in, the hotel staff completely ignored this. When I pointed this out to the hotel staff, I received a rude response. The one service request I made, for more pillows, was not made the first time. The hotel tries to nickel and dime you for any late or early check-in check out. The gym could seriously use some work. There was only one working treadmill, one of the exercise balls was broken, and the space is very small.