2/10 Terrible
Jennifer
Traveled with family
Mar 23, 2026
Disliked: Staff & service, amenities, property conditions & facilities
This was easily the worst hotel experience I've ever had. First, upon check in (3PM) my room wasn't ready. I was traveling with someone who had flown in very early that day and they needed to rest so I told them to give me a room that was available. I had booked a double. They gave me a single, only realizing this when I took the elevator up to the 11th floor and entered the room. We go back downstairs. Reception tells me this is the only room they have available. Since we were desperate, I said, fine give it to me. We then went back into the elevator only to be TRAPPED FOR 45 MINUTES. We range the alarm at least 15 times, called the emergency phone - only to be handed over to what we can presume was the elevator company who didn't confirm that help was on the way b/f dropping the call. We tried calling reception at least 10 times - no one answered! We tried calling corporate only to be shuffled around an automated voice system. We finally called the Savannah Fire Department shortly after the elevator began to lurch and then decended to the basement only to automatically go back up and open at the lobby. We jumped out, I ran over to the front desk, asking them why they didn't come to help us! They were completely not moved by the situation which leads me to believe this is a common occurance. AT NO POINT DID THEY ATTEMPT TO STOP OTHER GUESTS FROM ENTERING THAT ELEVATOR! Didn't get a full refund!
Jennifer
Stayed 1 night in Mar 2026