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Marriott Courtyard San Francisco Downtown

3.5 out of 5.0

Recent guest reviews

I'm not writing anything. don't make me. if you make me I won't submit anything

Staff were friendly and helpful. Rooms are a little older, but still nice and clean. Bed was not super comfortable. Cool outside bar area. Easy access to convention center, restaurants, bars.

Comfortable - and well located. Very well-equipped gym. In-hotel dining options were slim...especially for families.

Grateful hotel near the beach and local attractions

The Marriott Courtyard San Francisco is a wonderful hotel, excellent location for downtown meetings and events. Very helpful and attentive staff.

Very comfortable and available seating to relax. Starbucks on site.

I was pleasantly surprised at how relatively quiet the hotel was, both inside (no slamming doors or noisy elevators) and outside (with the exception of an occasional siren). The room was spacious and well appointed. Whispers, the bar/restaurant downstairs has excellent food and a very friendly staff as well. Do not hesitate to eat in the hotel. Two things to note: 1) I found it odd that there was not a shave / makeup mirror in the room NOR does the hotel have them to send to your room. I have stayed at other JW Marriott properties and they have this option available. Please note, hotel management, that travelers like and usually NEED this and should not have to travel with their own. 2) The bed was hard and lumpy. I think the mattress has seen better days. I did not get a good quality sleep. And no matter which pillow I chose of the 5-6 on the bed, they all smashed flat after about 30 minutes of use. In summation, the hotel was nice, the staff very helpful, the food in the bar/restaurant was very, very good and the location was perfect for my business trip to downtown SF.

Paid $270 for one night. Checked in, asked for a cart since I had a lot stuff, the receptionist said they Ll get one for me. I waited and waited at the lobby, never got one, hauled all our stuff on our own, not really a service considering I paid $275 plus per night.

We stayed here for 4 nights and really enjoyed it. Had a conference at the Moscone Center so this was so convenient. San Francisco is a very fascinating city!

Walking distance to everything... Nice stay! Stayed Night before and night after walked to everything we wanted to do. Valet charge a bit steep but convenience was nice. Definitely stay again!

Arrived on a Fri check-in was quick and easy. SOMA was busy and filled with people. Saturday and Sunday, the SOMA district was deserted and the only negative was that it was difficult to find places to eat within walking distance of the hotel. But come Monday this area was alive again. We would definitely stay here again next time we are in SF.

Extremely convenient, friendly hotel staff, very comfortable rooms. Met all of my family's needs, especially because we had to be at 2 different places, 2 days in a row! Easy to access, 1-Bedroom Suites were designed very well-functional and allowed for privacy. Room amenities very much appreciated. Very comfy beds! Room Temp adjustable-very relaxing! Great stay! Would definitely stay here again...especially for concerts, baseball games, and more Graduations!

Nice hotel good staff comfortable and very clean. Could have a more flexible breakfast option besides buffet only but places exist in the neighborhood.

Decent hotel, good location and value and room with king and pullout sofa was more than adequate for three

Very nice stay. Service could not be beat. This location is close to Museum of Modern Art, Union square and Tadich Grill. I would return to Marriott.

The hotel was really nice and the staff were so helpful and friendly. The room had a great view of the city. We were on the top floor. The room was clean and comfortable and the room staff were friendly and helpful.

The hotel is very clean. There isn't any shopping really close by. I needed to pick up a pair of shorts any stores between the hotel and the ball park. Since parking is always a problem in the City we used the valet. The $57 per night charge gave us a sticker shock. I think that is normal anywhere you stay though. If your brave and want to self park somewhere and walk your luggage in you can reduce the cost of your stay. With the room fee, room tax and parking we were probably in it for a little over $300 per night.

The hotel would be great for a couple but not a family! The room was VERY small when you use the pullout sofa bed. The bedding for the sofa bed had stains or wasn't washed, yuck! I called the desk and they NEVER brought up clean bedding. I had to carry it to the front desk and rescued the new bedding do my kids could go to sleep. The AC never worked correctly. We ordered room service and put the tray in the hall by our door and it was never picked up. It sat in the hall for 2 entire days! The pool is great for toddlers, as it's very shallow! The best part of this hotel is the Starbucks and the close proximity to AT&T Park.

Spent the weekend in San San Francisco to go see some of the sites and attend a giants game. Hotel is within walking distance to AT&T ball park and after attending a night game it was nice just to walk back and crash at the hotel. Hotel is valet parking and has in and out privileges. Hotel room was clean and quiet at night. Would definitely stay here again.

299 2nd St San Francisco CA

Marriott Courtyard San Francisco Downtown places you in Downtown San Francisco, within a leisurely stroll of popular sights such as San Francisco Museum of Modern Art and AT&T Park. This 405-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Located centrally in San Francisco, it's also close to Lombard Street and Pier 39.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


All 405 air-conditioned rooms provide refrigerators, coffee makers, and phones. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Video-game consoles, ironing boards, and desks are also available.

Rooms


Property features

At Marriott Courtyard San Francisco Downtown, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 62.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 20 meeting rooms, and conference space.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed with Sofa bed, City View

King 1 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 4

Room, 2 Queen Beds, City View

Queen 2 | Sleeps 4

Guest reviews for Marriott Courtyard San Francisco Downtown

Everyone (12) Couples (28) Business (13) Family (29) Other (9) Friends (8)
4
Everyone

I'm not writing anything. don't make me. if you make me I won't submit anything

By on May 15, 2017

Review comment responded on May 17, 2017

Dear Guest, thank you for being our guest at the Courtyard San Francisco Downtown. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your feedback. Please come back and see us again soon. Best regards, Robert Thomas, General Manager

5

nice hotel

Everyone

Staff were friendly and helpful. Rooms are a little older, but still nice and clean. Bed was not super comfortable. Cool outside bar area. Easy access to convention center, restaurants, bars.

By , from Omaha on May 10, 2017

Review comment responded on May 12, 2017

Dear Michelle, thanks for including Courtyard San Francisco Downtown in your travel plans. We are thrilled to know we were able to meet your expectations and that you were especially happy with your our top-notch service, location and, your cozy bed. It was a pleasure hosting you, and we hope to welcome you back soon. Best regards, Robert Thomas General Manager

4

comfortable hotel in convenient spot.

Everyone

Comfortable - and well located. Very well-equipped gym. In-hotel dining options were slim...especially for families.

By , from San Diego on May 1, 2017

Review comment responded on May 3, 2017

Dear Southwest Ali, thank you for taking the time to share your experience online. We are happy that you liked our fire garden, fitness center and our convenient location which was perfect for your needs. We also appreciate your observations and regret any inconvenience caused during your stay. We hope to host you again at the Courtyard San Francisco Downtown. Best regards, Robert Thomas, General Manager

5
Everyone

Grateful hotel near the beach and local attractions

By on Apr 25, 2017

Review comment responded on Apr 26, 2017

Dear Guest, thank you for the great review about the Courtyard San Francisco Downtown. We're very fortunate to be within walking distance to many of San Francisco's most popular venues and attractions, and your endorsement is much appreciated! Thanks again for your positive feedback, and we hope to have the pleasure of hosting you for all of your future San Francisco visits. Best regards, Robert Thomas, General Manager

5

excellent location, wonderful staff.

Everyone

The Marriott Courtyard San Francisco is a wonderful hotel, excellent location for downtown meetings and events. Very helpful and attentive staff.

By , from Boston on Feb 17, 2017

Review comment responded on Feb 19, 2017

Steve, our sincere thanks for reviewing your stay at Courtyard San Francisco Downtown. We are delighted to read our hospitality and location made such a wonderful impression with you. Your recognition of our efforts will serve to motivate us even more! Thanks again, we want the Courtyard Downtown to be your "home away from home" every time you visit San Francisco. Best regards, Amy Arkbuckle, General Manager

5

close to at&t park and lots of restaurants.

Everyone

Very comfortable and available seating to relax. Starbucks on site.

By on Jan 9, 2017

Review comment responded on Jan 11, 2017

Thank you for choosing the Courtyard San Francisco Downtown and for your fantastic review. We are so glad you enjoyed a comfortable stay and were very pleased with our on-site facilities and our convenient location. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to San Francisco. Best regards, Amy Arkbuckle, General Manager

4

quiet hotel in the heart of the city

Everyone

I was pleasantly surprised at how relatively quiet the hotel was, both inside (no slamming doors or noisy elevators) and outside (with the exception of an occasional siren). The room was spacious and well appointed. Whispers, the bar/restaurant downstairs has excellent food and a very friendly staff as well. Do not hesitate to eat in the hotel. Two things to note: 1) I found it odd that there was not a shave / makeup mirror in the room NOR does the hotel have them to send to your room. I have stayed at other JW Marriott properties and they have this option available. Please note, hotel management, that travelers like and usually NEED this and should not have to travel with their own. 2) The bed was hard and lumpy. I think the mattress has seen better days. I did not get a good quality sleep. And no matter which pillow I chose of the 5-6 on the bed, they all smashed flat after about 30 minutes of use. In summation, the hotel was nice, the staff very helpful, the food in the bar/restaurant was very, very good and the location was perfect for my business trip to downtown SF.

By on Jan 8, 2017

Review comment responded on Jan 12, 2017

Thank you for the valuable feedback of your stay at Courtyard San Francisco Downtown. We are pleased you loved the service provided by our courteous staff, our convenient location being close to your places of interest and our delicious food offerings. However, we are sorry you did not experience a good night’s sleep on our bed. I have shared your concern with my management and ensure you that this does not repeat again in the future. It was our pleasure serving you, and we hope to welcome you back soon. Best regards, Amy Arkbuckle, General Manager

3

good location.

Everyone

Paid $270 for one night. Checked in, asked for a cart since I had a lot stuff, the receptionist said they Ll get one for me. I waited and waited at the lobby, never got one, hauled all our stuff on our own, not really a service considering I paid $275 plus per night.

By on Nov 1, 2016

Review comment responded on Nov 2, 2016

Please accept my sincere apology for the lapse in service you experienced during your recent visit. I can assure you this is not typical and will be addressed with our staff. I am pleased you enjoyed the location and I hope this incident will not deter you from a future visit. Best regards, Amy Arkbuckle, General Manager

4
Everyone

By on Oct 31, 2016

Review comment responded on Nov 2, 2016

Thank you for your stay at the Courtyard San Francisco Downtown and for taking the time to share your feedback. Although we are sorry if any inconvenience was caused at the time of your check-in, we are happy that our team was able to resolve your issues to your satisfaction. It was our pleasure serving you, and we hope to welcome you back soon. Best regards, Amy Arkbuckle, General Manager

5

nice hotel close to moscone center

Everyone

We stayed here for 4 nights and really enjoyed it. Had a conference at the Moscone Center so this was so convenient. San Francisco is a very fascinating city!

By , from Ft. Wayne, IN on Sep 12, 2016

Review comment responded on Sep 14, 2016

Thank you for staying at the Courtyard San Francisco Downtown. We are so glad you loved our location and how convenient it was for your visit to San Francisco. We appreciate your nice comments about our property and amenities. It was our pleasure to have you as our guest, and we hope that you are already planning another trip our way. Best regards, Amy Arkbuckle General Manager