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Hotel Whitcomb

3.5 out of 5.0

Recent guest reviews

Awakened by the ancient air conditioner/heater system squealing. It was continuous, and therefore the fan had to be shut off. The front desk personnel were completely disinterested.

This hotel is an old, elegant building. I'll give it that. But possibly because it's an old building, the room was insanely uncomfortable for my entire 6-night stay. The air was so muggy it felt like a wet slap in the face every evening when I returned after work, and the "cool air" fan setting didn't do anything to change that. I had a short shower and kept the bathroom fan and room fan running, and two hours later the mirror was still fogged up. I brought a brand new graphic novel with me, which sat on my bedside table all week, and on the last day it was completely warped from water damage, just from the air in the room—that's how muggy it was! $20 book, totally damaged. The sheets also seemed to be either washed with an extremely chemical detergent or something else, because I broke out in a rash on my face, neck, and chest on the first day, and it got worse every day afterward. I have sensitive skin, but that has never happened to me in any other hotel. The wi-fi was also spotty, so when I was trying to do work at night in my room, I lost connection frequently on both my phone and Macbook and was limited in what I could accomplish. The cleaning staff were extremely friendly and lovely every time I passed them in the halls, so my rating is no reflection on the people working at Hotel Whitcomb. It was just an overall uncomfortable and disappointing stay, and I wouldn't go back.

Besides the reasonable price, we picked this hotel because it was near the Civic Center Plaza where we were attending an event and easy to get to from the airport on the BART, Was comfortable and clean and adequate for our needs.

Old hotel that is not bad. Only problem I had was location was a little far down on Market St.

The hotel was clean and the staff was very friendly.

Unbelievable and outdated - gift shop to get a soda wasn't opened. Restaurant left much to be desired and overpriced. Pillows and bedding uncomfortable. Soaps and supplies not stocked daily in room. Plugs in room inefficient and items wouldn't remain plugged into the outlet. Overall terrible and disappointing. Pics are very deceiving.

Price was right and staff along with room cleanliness was great. Lot of homeless in the area, not a surprise. If parking a car let them know when you check out or you will be billed. Overall a good stay

Perfect locatiOn, very comfortable beds, clean. Lobby connected to a Starbucks. 5 min walking distance from Union Square. The interior of hotel is very vintage and boutique like. The hallways resemble scenes from the movie The Shining, haha but once you enter your room, it’s very comfortable.

Hidden fees and the outlets wouldn't even hold the phone chargers. Light bulb missing on the lamp in the room. Toilet wouldn’t flush the 1st day we got there. They sent someone quick to fix which was good but overall the hotel was very disappointing.

Centrally located near Civic Center. Easy access to BART. Good locale.

From the moment I approached the Reception desk, I knew my stay at the Whitcomb was going to be disappointing. While it took some time from someone to actually come to the desk, it took several more minutes for them to actually acknowledge me. I got the distinct impression that I was "bothering" them. I had similar experiences when I needed assistance at a later date, at checkout and when I tried to check a bag with the Bell Man. Service at their affiliated restaurant, the Market Street Grille, was pretty much the same. As for the hotel itself, it is in dire need of renovation. Clearly, there is no "pride of ownership". The elevator cabs are in terrible shape, the hallways are extremely dark, and my room was tired. Having renovated the bathrooms some time ago, it appears they bought the vanity, mirror, lights and shower curtain from Home Depot. Needless to say, I will not be returning to the Whitcomb.

I brought my mother and sister to San Francisco to show them around. We wanted to stay somewhere close to everything. The location was absolutely wonderful, but VERY loud throughout the whole night. The beds were terrible, literally sunken in the middle. They either need to be rotated or replaced. We had to choose an edge to sleep on or sinked in the middle. There was no coffee pot, refrigerator, or amenities. The walls and doors were visibly dirty. The staff was kind.

Love my stay at the hotel. It was a great experience. Everything it’s so walking distance from the hotel. Easy to more around the city

Emailed company about cancellation and still charged me. Tried resolving through Orbitz when I select message hotel and said they never recieved my email. They are scamming customers, will never book through orbitz again.

I have never had a terrible hotel experience. You get what you pay for. That has been a true experience until this place. I will start with location. For the price, I felt UNSAFE. Way to expensive. At night was the worst, around 7pm until 9 am. So many homeless people, a few with knifes and several smoking pot. Oh and the smell, think of all those homeless using the building as their toilet- yes it smelled exactly as you’d think. The room. Small and awkwardly shape. No space for luggage, the worlds smallest vanity and very , VERY outdated. Smelled dirty, felt dirty and I was again surprised for the price I paid. We had to change rooms, the first had the smell of smoke, old old cigarette smell. Now, the service. From the moment we walked in/ attitude and rudeness. The receptionist was unpleasant, spoke very curt and not at all interested in customer service experience (and this was a theme). I brushed off the rudeness cause all I wanted was to get to my room. I had to suitcases, didn’t offer help to my room. No big deal. I get to the elevator, only 2 of the 4 actually work. Ok fine. In the room and it smells, of smoke. I get to the elevator to go down and staff members with a towel cart cut me off to use it before me. In the lobby same rude receptionist, then my moment of validation arrives. A woman is screaming at him “ you’re awful, I had a great trip up until meeting you and coming to this hotel”. I don’t know exactly what happened but perfectly summarized everything.

Good enough and convenient. Needs updating. Area a bit rough at night.

The Hotel Whitcomb is a beautiful historical hotel. We enjoyed our stay, location was very convenient.

This is a historical hotel with comfortable rooms and a friendly staff. The only thing that was a bit disappointing were that the elevators were really slow (painfully so) and I couldn't even take a set of stairs down to the lobby from the 3rd floor. All the staircases all lead to fire escapes off of the 2nd floor.

Older facility but clean. Our two double bed room and its bathroom were larger than average. No breakfast of any kind but there are many places to eat very close by. Has valet parking but costs extra, parking is not included in the price of the room. Business center had plenty of computers but you have to pay to use them as well as any printing.

I stayed in the Hotel Whitcomb while traveling for a job interview - I booked at the last minute and had a budget. After booking, I read several reviews about the area being a little rough. The good news is that the hotel itself was much nicer than I expected. It is a historic hotel with a classic and elegant feel. I was pleased by my room - it had been recently painted, and was clean. It felt a little bit like stepping back to the early 20th century. The bathroom and shower were also tight, but clean and well lit. The staff who checked me in were very friendly. The lobby area was also well lit and welcoming. What I will say is that during the day, Market Street is a busy street with plenty of people out walking and shopping. The mood was quite friendly and happening. My first impression was much nicer than I expected. The hotel was surprisingly non-pretentious too, which I appreciated. At night, the mood on the street turns a bit sketchy, with beggars and homeless people wandering, and groups of youth loitering. Generally, if you mind your own business and don't draw attention to yourself, you'll be OK. I assume there are parts of San Francisco that are much worse. Still, my walk back to the hotel after dinner was a little dicey. The hotel does have security by the entrance, and I don't think they have any trouble at night. You are safe at the hotel -- just be street smart if you go out after dark.

1231 Market St San Francisco CA

Hotel highlights

  • Walking distance to Asian Art Museum of San Francisco and Louise Davies Symphony Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, Hotel Whitcomb is within a 5-minute walk of Asian Art Museum of San Francisco and within 15 minutes of other popular attractions like Louise Davies Symphony Hall. This 460-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's in central San Francisco and also close to South Park and Lombard Street.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Hotel Whitcomb's 460 air-conditioned rooms provide safes, phones, and ironing boards. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

Guests of Hotel Whitcomb enjoy a 24-hour fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is offered for USD 38.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include conference space, a 24-hour business center, and express check-in.

Room options

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 2

Standard, One King Bed

King 1 | Sleeps 2

Superior, One Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Hotel Whitcomb

Everyone (122) Business (105) Couples (146) Family (50) Other (74) Friends (51)
2

suboptimal maintenance

Everyone

Awakened by the ancient air conditioner/heater system squealing. It was continuous, and therefore the fan had to be shut off. The front desk personnel were completely disinterested.

By , from chico, ca on Feb 9, 2018

Review comment responded on Feb 13, 2018

Hello Barry, We are truly saddened that you could not enjoy your stay and the lack of service you experienced, the ac has been addressed and I am looking into the service complaint, we thank you for your comments. Kevin V/DOO

2

nice hotel but would not stay again

Everyone

This hotel is an old, elegant building. I'll give it that. But possibly because it's an old building, the room was insanely uncomfortable for my entire 6-night stay. The air was so muggy it felt like a wet slap in the face every evening when I returned after work, and the "cool air" fan setting didn't do anything to change that. I had a short shower and kept the bathroom fan and room fan running, and two hours later the mirror was still fogged up. I brought a brand new graphic novel with me, which sat on my bedside table all week, and on the last day it was completely warped from water damage, just from the air in the room—that's how muggy it was! $20 book, totally damaged. The sheets also seemed to be either washed with an extremely chemical detergent or something else, because I broke out in a rash on my face, neck, and chest on the first day, and it got worse every day afterward. I have sensitive skin, but that has never happened to me in any other hotel. The wi-fi was also spotty, so when I was trying to do work at night in my room, I lost connection frequently on both my phone and Macbook and was limited in what I could accomplish. The cleaning staff were extremely friendly and lovely every time I passed them in the halls, so my rating is no reflection on the people working at Hotel Whitcomb. It was just an overall uncomfortable and disappointing stay, and I wouldn't go back.

By , from Vancouver on Feb 3, 2018

Review comment responded on Feb 6, 2018

Hello Pam, I am puzzled as I try to locate the room of which you are speaking, we apologize for the concerns mentioned and thank you for alerting us to these issues. Kevin V/DOO

4

comfortable and reasonably priced

Everyone

Besides the reasonable price, we picked this hotel because it was near the Civic Center Plaza where we were attending an event and easy to get to from the airport on the BART, Was comfortable and clean and adequate for our needs.

By , from Orange County on Feb 3, 2018

Review comment responded on Feb 6, 2018

Thank you for your comments. Kevin V/DOO

3

hotel whitcomb

Everyone

Old hotel that is not bad. Only problem I had was location was a little far down on Market St.

By on Jan 25, 2018

Review comment responded on Jan 30, 2018

Hello Anonymous, This old lady thank you for your comments. Kevin V/DOO

5
Everyone

The hotel was clean and the staff was very friendly.

By on Jan 16, 2018

Review comment responded on Feb 3, 2018

We appreciate your comments. Kevin V/DOO

1

very disappointing

Everyone

Unbelievable and outdated - gift shop to get a soda wasn't opened. Restaurant left much to be desired and overpriced. Pillows and bedding uncomfortable. Soaps and supplies not stocked daily in room. Plugs in room inefficient and items wouldn't remain plugged into the outlet. Overall terrible and disappointing. Pics are very deceiving.

By , from Birmingham, AL on Jan 12, 2018

Review comment responded on Feb 3, 2018

D, We apologize for each issue you experienced and we are working to correct them to prevent this repeating for future guest, thank you for taking the time to provide this valuable information. Kevin V/DOO

3

not bad

Everyone

Price was right and staff along with room cleanliness was great. Lot of homeless in the area, not a surprise. If parking a car let them know when you check out or you will be billed. Overall a good stay

By , from central Ca on Dec 18, 2017

Review comment responded on Dec 20, 2017

Hello Jay, We are happy you were able to find value in your stay, thank you for your comments. Kevin V/DOO

5
Everyone

Perfect locatiOn, very comfortable beds, clean. Lobby connected to a Starbucks. 5 min walking distance from Union Square. The interior of hotel is very vintage and boutique like. The hallways resemble scenes from the movie The Shining, haha but once you enter your room, it’s very comfortable.

By on Dec 5, 2017

Review comment responded on Dec 10, 2017

Hello Anonymous, We thank you for your valuable comments. Kevin V/DOO

2

don’t be fool by the pictures

Everyone

Hidden fees and the outlets wouldn't even hold the phone chargers. Light bulb missing on the lamp in the room. Toilet wouldn’t flush the 1st day we got there. They sent someone quick to fix which was good but overall the hotel was very disappointing.

By on Nov 28, 2017

Review comment responded on Dec 13, 2017

Anonymous, We apologize for the issues during your stay, and we are working to correct them, as for the hidden fees, other tan movies or parking I am not sure which they could be, thank you for your comments. Kevin V/DOO

4

i've returned many times before.

Everyone

Centrally located near Civic Center. Easy access to BART. Good locale.

By on Nov 23, 2017

Review comment responded on Nov 30, 2017

Hello Anonymous, We appreciate your repeat business and your comments. Kevin V/DOO