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Hotel Whitcomb

3.5 out of 5.0

Recent guest reviews

This historic hotel is conveniently located , walking distance to most things. Hiwever, as with many historic hotels, the rooms are small and the hotel needs a major renovations . If you are not on the shorter, more petite side, these bathrooms will be difficult to navigate. There is about 1-inch of clearance between shower and sink, sink and toilet, and their is about 2 feet of total space to move, dress, etc. in the bathroom. Having said that, the hotel staff is friendly , the location is good, and there is a Starbucks in the lobby. If you are used to European hotels, the size of these rooms won't bother you.

Bed was hard sinking in middle. Room was very small. Staff was excellent and nice. Especially the bellman.

It's a historic hotel so it has its quirks. The staff was really nice and accommodating. The room was smaller than anticipated and the bathroom was tiny but it was clean and the beds were comfortable. Also the blinds didn't close all the way so I'd recommend an eye mask. It's not really too close to any of the good touristy stuff but good shopping is only 4 blocks away and the Bart station is right outside as is a bus station.

Glad I didn't book for more than two days or I would have waisted even more money. I left a day early with no refund due to their policy but I wish I had never come at all! The lobby is spectacular but once you get to your floor you can clearly begin to see that the management cut some corners over the years. The carpet in the hallways is buckled to the point that you can easily trip over it, the windows in the rooms have been laminated with plywood and painted shut, I won't even get into the bathroom, basically in the right hands this hotel could be a premier destination for people visiting San Francisco but it's probably too far gone to ever gain back it's luster. The neighborhood is another reason not to go here, it's in the middle of a homeless village that smells like a toilet. Buyer beware!

Neighborhood a little dicey but not overwhelmingly so. Close to many attractions. The lobby and rooms were furnished in a charming antique manner. The rooms were smaller than they would have been in a modern property but the beds were comfortable, room was nicely furnished, clean and quiet. Rates were reasonable for San Francisco and valet parking was very convenient.

The hotel staff were excellent! The man at the front desk checking in and out were great. The house keeping staff were excellent with customer service and hospitality. The parking garage men were calm and collected. I would have to say, I was very happy to see security by the front entrance at all times. And having security by the front entrance was key since the hotel location is kind of seedy. We booked the hotel online with orbit.com as we were driving in to San Francisco, and this hotel workout for all four of us. We booked a room with 2beds with a private bathroom and it worked out great.

We have stayed there several times this year as I am a patient at UCSF.

If you are Chinese, avoid the Chinese clerk at the front desk and go for any other clerk; trust me, I am Chinese and I know the type and will give you a horrible room just because. The room I got was in unacceptable horrible condition, nothing worked properly. Don't tell me it was a coincidence, I know my kind. I complained and was connected with the manager Dennis, he was very helpful and professional, and assigned me a clean room. He even followed up with a courtesy call to make sure things were good, I appreciated the gesture. Dennis turned an upsetting situation into a good experience. My stay was enjoyable. It was quiet and comfortable. The hotel is located near BART, muni and bus lines, walking distance from the downtown shopping area. Starbucks was in the building, how convenient! I got some studying done there, it was quiet. Overall recommended, I am giving the place 5 stars.

The area in my opinion is not safe and we found used dirty towels in what was supposed to be our 'clean' room

I had a nice stay of 13 nights at the hotel. It is old but in pretty good condition. The restaurant was good but a bit overpriced and not open for dinner very late. Housekeeping was efficient and dependable. There was no room service, and the WiFi was very slow. The hotel was very near good public transportation with both BART and Muni service just outside the door. I would give it a rating of 3.5 out of a possible 5.

I loved it. I don't know what is wrong with this people who wrote negative review. If You need big rooms and bathroom DO NOT reserve Historic Hotel. The Hotel is over 100 years old with beautiful interior. Front desk very efficient and friendly. Room and bathroom are smaller than modern hotels but it satisfy the needs. At the time when Hotel was build this was over-standard and it is so cool and part of the experience staying in Historic Hotel. Room and bathroom are very clean , beds are comfortable with high quality linens. We had standard room. There is no bad smell like other commented. You just have a aroma like in the Museum . Restaurant is beautiful , good meals and reasonable prices. SECURITY- I never stay in a hotel where it is designated person who checks Key before they let you in if you are entering from the srit. I got coffee maker brought to the room with coffee and other necessity free of charge. If You prefer Starbucks it is downstairs. Valet parking staff was very friendly and quick. If you driving from airport just enter the Hotel address to the GPS and it will take you to the back of the Hotel where Valet parking is. Location is perfect. They are homeless people sleeping on the street , but it is Downtown of San Francisco, they are everywhere but no problem at all. I stay in this Hotel for 3 nights with my daughter and we walked to the Theater 15 min. away and came back at 10:00 PM without any scary experience. Everybody mind own business and are friendly

The Hotel was fine. Even though it's older it was still well kept. My only fault with the place was the location. The street felt a little unsafe. They kept an armed security guard in the lobby at all times.

This hotel has that old charm of the movies, so pretty, welcoming and warm. Stuff was phenonenal. Room and bathroom were super clean. Great experience. You will love it too.

Hotel staff was rude at best and sluggish or outright useless at worst. A glitch in their wake up calls had both rooms next to us ring for around an hour while they weren't there. Had to convince room service to hang up. Valet took 30 min to retrieve car. I feel like I incinerated $500. We left early to stay at a different hotel. TV was analog and blurry. Free WiFi was nonexistent in room, one bar in lobby.

Tiny and suffocating. The beds were lumpy and horrible. The rooms were nasty. Our friends found hair in their bed and dirty sheets. Do not stay at the whitcomb!

This is a really cool, historic hotel. The lobby is grand and beautiful but the rooms are a bit small. The bathroom was very small! Overall we had a good experience and would stay again. Super convinient to public transit.

Location is great but the bathrooms are too small. Almost head on sink during night because the toilet is so close to the sink. Maybe need to have rooms painted?? Need ESPN channel

Very small bathroom, I never seen that much small before. Same size as of closet. At the morning time you have to wait around 5 min for elevator (2 of 4 elevators doesn't work) I will never stay there

Uncomfortable bed. Noise from outside woke me up from 5 am to 7 am

Right across from the Orpheum Theater. Wonderful restaurant located in the lobby that could accommodate our party of 8.

1231 Market St San Francisco CA

Hotel highlights

  • Walking distance to Asian Art Museum of San Francisco and Louise Davies Symphony Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, Hotel Whitcomb is within a 5-minute walk of Asian Art Museum of San Francisco and within 15 minutes of other popular attractions like Louise Davies Symphony Hall. This 460-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's in central San Francisco and also close to Lombard Street and University of San Francisco.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Hotel Whitcomb's 460 air-conditioned rooms provide safes, phones, and ironing boards. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

Guests of Hotel Whitcomb enjoy a 24-hour fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is offered for USD 38.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this historic hotel include conference space, a 24-hour business center, and express check-in.

Room options

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 2

Standard, One King Bed

King 1 | Sleeps 2

Superior, One Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Hotel Whitcomb

Everyone (90) Business (105) Couples (146) Family (50) Other (74) Friends (51)
3

historic, but needs refurbishing

Everyone

This historic hotel is conveniently located , walking distance to most things. Hiwever, as with many historic hotels, the rooms are small and the hotel needs a major renovations . If you are not on the shorter, more petite side, these bathrooms will be difficult to navigate. There is about 1-inch of clearance between shower and sink, sink and toilet, and their is about 2 feet of total space to move, dress, etc. in the bathroom. Having said that, the hotel staff is friendly , the location is good, and there is a Starbucks in the lobby. If you are used to European hotels, the size of these rooms won't bother you.

By , from Phoenix on Jul 15, 2017

3
Everyone

Bed was hard sinking in middle. Room was very small. Staff was excellent and nice. Especially the bellman.

By , from chicago on Jul 7, 2017

Review comment responded on Jul 15, 2017

Hello KT, I truly would like to thank you for your comments, once we locate the room mentioned, we will make the needed corrections. Kevin V/DOO

3

historic hotel close to bart station

Everyone

It's a historic hotel so it has its quirks. The staff was really nice and accommodating. The room was smaller than anticipated and the bathroom was tiny but it was clean and the beds were comfortable. Also the blinds didn't close all the way so I'd recommend an eye mask. It's not really too close to any of the good touristy stuff but good shopping is only 4 blocks away and the Bart station is right outside as is a bus station.

By , from Viginia on Jul 6, 2017

Review comment responded on Jul 15, 2017

Good day Amanda, We all thank you for your comments. Kevin V/DOO

1

this place was once a gem now it's a lump of coal

Everyone

Glad I didn't book for more than two days or I would have waisted even more money. I left a day early with no refund due to their policy but I wish I had never come at all! The lobby is spectacular but once you get to your floor you can clearly begin to see that the management cut some corners over the years. The carpet in the hallways is buckled to the point that you can easily trip over it, the windows in the rooms have been laminated with plywood and painted shut, I won't even get into the bathroom, basically in the right hands this hotel could be a premier destination for people visiting San Francisco but it's probably too far gone to ever gain back it's luster. The neighborhood is another reason not to go here, it's in the middle of a homeless village that smells like a toilet. Buyer beware!

By , from g on Jul 5, 2017

Review comment responded on Jul 15, 2017

Thank you for your comments. Kevin V/DOO

4

nice older historical hotel

Everyone

Neighborhood a little dicey but not overwhelmingly so. Close to many attractions. The lobby and rooms were furnished in a charming antique manner. The rooms were smaller than they would have been in a modern property but the beds were comfortable, room was nicely furnished, clean and quiet. Rates were reasonable for San Francisco and valet parking was very convenient.

By , from Reno, Nv on Jul 5, 2017

Review comment responded on Jul 8, 2017

We want to thank you for staying with us. We appreciate your opinion and your feedback is important to us. Dennis R.

3

last minute reservations via mobile

Everyone

The hotel staff were excellent! The man at the front desk checking in and out were great. The house keeping staff were excellent with customer service and hospitality. The parking garage men were calm and collected. I would have to say, I was very happy to see security by the front entrance at all times. And having security by the front entrance was key since the hotel location is kind of seedy. We booked the hotel online with orbit.com as we were driving in to San Francisco, and this hotel workout for all four of us. We booked a room with 2beds with a private bathroom and it worked out great.

By on Jul 4, 2017

Review comment responded on Jul 8, 2017

We want to thank you for staying with us. We appreciate your opinion and your feedback is important to us. Dennis R.

4

very easy to get to from highway 101!!

Everyone

We have stayed there several times this year as I am a patient at UCSF.

By , from C on Jul 2, 2017

Review comment responded on Jul 5, 2017

Thank you kindly for your review. Your opinion is very important to us. We value your opinion, Dennis R.

5

comfortable clean room, great location

Everyone

If you are Chinese, avoid the Chinese clerk at the front desk and go for any other clerk; trust me, I am Chinese and I know the type and will give you a horrible room just because. The room I got was in unacceptable horrible condition, nothing worked properly. Don't tell me it was a coincidence, I know my kind. I complained and was connected with the manager Dennis, he was very helpful and professional, and assigned me a clean room. He even followed up with a courtesy call to make sure things were good, I appreciated the gesture. Dennis turned an upsetting situation into a good experience. My stay was enjoyable. It was quiet and comfortable. The hotel is located near BART, muni and bus lines, walking distance from the downtown shopping area. Starbucks was in the building, how convenient! I got some studying done there, it was quiet. Overall recommended, I am giving the place 5 stars.

By on Jul 1, 2017

3
Everyone

The area in my opinion is not safe and we found used dirty towels in what was supposed to be our 'clean' room

By on Jul 1, 2017

Review comment responded on Jul 5, 2017

Thank you kindly for your review. Your opinion is very important to us. We value your opinion, Dennis R.

4

comfortable hotel with good location

Everyone

I had a nice stay of 13 nights at the hotel. It is old but in pretty good condition. The restaurant was good but a bit overpriced and not open for dinner very late. Housekeeping was efficient and dependable. There was no room service, and the WiFi was very slow. The hotel was very near good public transportation with both BART and Muni service just outside the door. I would give it a rating of 3.5 out of a possible 5.

By , from New York, NY on Jun 28, 2017

Review comment responded on Jul 1, 2017

I want to thank you for taking the time to write a review. I know your time is valuable. Your opinion is very important to us. Dennis R.