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Hotel Whitcomb

3.5 out of 5.0

Recent guest reviews

From the moment I approached the Reception desk, I knew my stay at the Whitcomb was going to be disappointing. While it took some time from someone to actually come to the desk, it took several more minutes for them to actually acknowledge me. I got the distinct impression that I was "bothering" them. I had similar experiences when I needed assistance at a later date, at checkout and when I tried to check a bag with the Bell Man. Service at their affiliated restaurant, the Market Street Grille, was pretty much the same. As for the hotel itself, it is in dire need of renovation. Clearly, there is no "pride of ownership". The elevator cabs are in terrible shape, the hallways are extremely dark, and my room was tired. Having renovated the bathrooms some time ago, it appears they bought the vanity, mirror, lights and shower curtain from Home Depot. Needless to say, I will not be returning to the Whitcomb.

I brought my mother and sister to San Francisco to show them around. We wanted to stay somewhere close to everything. The location was absolutely wonderful, but VERY loud throughout the whole night. The beds were terrible, literally sunken in the middle. They either need to be rotated or replaced. We had to choose an edge to sleep on or sinked in the middle. There was no coffee pot, refrigerator, or amenities. The walls and doors were visibly dirty. The staff was kind.

Love my stay at the hotel. It was a great experience. Everything it’s so walking distance from the hotel. Easy to more around the city

Emailed company about cancellation and still charged me. Tried resolving through Orbitz when I select message hotel and said they never recieved my email. They are scamming customers, will never book through orbitz again.

I have never had a terrible hotel experience. You get what you pay for. That has been a true experience until this place. I will start with location. For the price, I felt UNSAFE. Way to expensive. At night was the worst, around 7pm until 9 am. So many homeless people, a few with knifes and several smoking pot. Oh and the smell, think of all those homeless using the building as their toilet- yes it smelled exactly as you’d think. The room. Small and awkwardly shape. No space for luggage, the worlds smallest vanity and very , VERY outdated. Smelled dirty, felt dirty and I was again surprised for the price I paid. We had to change rooms, the first had the smell of smoke, old old cigarette smell. Now, the service. From the moment we walked in/ attitude and rudeness. The receptionist was unpleasant, spoke very curt and not at all interested in customer service experience (and this was a theme). I brushed off the rudeness cause all I wanted was to get to my room. I had to suitcases, didn’t offer help to my room. No big deal. I get to the elevator, only 2 of the 4 actually work. Ok fine. In the room and it smells, of smoke. I get to the elevator to go down and staff members with a towel cart cut me off to use it before me. In the lobby same rude receptionist, then my moment of validation arrives. A woman is screaming at him “ you’re awful, I had a great trip up until meeting you and coming to this hotel”. I don’t know exactly what happened but perfectly summarized everything.

Good enough and convenient. Needs updating. Area a bit rough at night.

The Hotel Whitcomb is a beautiful historical hotel. We enjoyed our stay, location was very convenient.

This is a historical hotel with comfortable rooms and a friendly staff. The only thing that was a bit disappointing were that the elevators were really slow (painfully so) and I couldn't even take a set of stairs down to the lobby from the 3rd floor. All the staircases all lead to fire escapes off of the 2nd floor.

Older facility but clean. Our two double bed room and its bathroom were larger than average. No breakfast of any kind but there are many places to eat very close by. Has valet parking but costs extra, parking is not included in the price of the room. Business center had plenty of computers but you have to pay to use them as well as any printing.

I stayed in the Hotel Whitcomb while traveling for a job interview - I booked at the last minute and had a budget. After booking, I read several reviews about the area being a little rough. The good news is that the hotel itself was much nicer than I expected. It is a historic hotel with a classic and elegant feel. I was pleased by my room - it had been recently painted, and was clean. It felt a little bit like stepping back to the early 20th century. The bathroom and shower were also tight, but clean and well lit. The staff who checked me in were very friendly. The lobby area was also well lit and welcoming. What I will say is that during the day, Market Street is a busy street with plenty of people out walking and shopping. The mood was quite friendly and happening. My first impression was much nicer than I expected. The hotel was surprisingly non-pretentious too, which I appreciated. At night, the mood on the street turns a bit sketchy, with beggars and homeless people wandering, and groups of youth loitering. Generally, if you mind your own business and don't draw attention to yourself, you'll be OK. I assume there are parts of San Francisco that are much worse. Still, my walk back to the hotel after dinner was a little dicey. The hotel does have security by the entrance, and I don't think they have any trouble at night. You are safe at the hotel -- just be street smart if you go out after dark.

The Whitcomb is a wonderful old Hotel whose decor hearkens back to another earlier and more elegant epoch. Located in a cool, lively and central Market Street neighborhood, the Whitcomb is never a boring place---from the never-ending and never boring samples of street life outside to occasional conventions of wonderfully costumed and ultra friendly towering Drag Queens, the Whitcomb is a hotel which embodies the best of San Francisco's diversity. With a Starbucks literally next door and a variety of cool and tasty restaurants, bars and eateries literally within walking distance, it is in a nutshell a wonderful location for travelers looking to get the friendliness and feel of San Francisco. And, no, honestly, it's slightly faded and slightly excessive and decor-wise in certain corners it is slightly tacky - but that adds to its overall charm. A great Hotel - and highly recommended.

A pleasant enough stay, within its limits, but not as good an experience as we had hoped. The good points: The old architecture didn't disappoint; interesting woodwork, beautiful marble in the lobby. The room itself was comfortable and clean except for the bathroom. Mattress was good, staff was mostly very responsive and pleasant. Interesting restaurants in the area, especially Dottie's for breakfast a short walk away. Easy access to transit. If you're interested in historic hotels and know their idiosyncrasies, you would probably like it here. The not-so-good points: The elevators are slow, with malfunctioning displays, and look like they haven't been cleaned since the 1980s. The bathroom had mildewy caulk and rusty lights. And the usual hotel amenities are sometimes lacking - no coffee in the rooms, no room service even though they have a restaurant, no express checkout (you have to line up at the desk in the morning to do it). Also, the neighborhood is bad, crawling with junkies and bums. (How do I know they're junkies? Because they shoot up right on the street in broad daylight.) This is not the hotel's fault, but it was our first visit to SF and we were unprepared to find ourselves in the middle of that. We didn't leave the hotel after dark. It was interesting to stay in a historic building, but if I knew then what I know now I'd have sprung the extra money to stay at a higher rated hotel in a better area.

No early check-in or late check-out available. In a fairly bad area between 2 good areas. Central location. 3 of 4 front desk staff very rude. No pride in housekeeping and it showered. Rooms are worn and tired. Historichotel with vigorous libby. Very few amenities.

Service was average at best. Location was great. Close to all historic landmarks, theaters and businesses. Rooms were clean and average size for a typical SF hotel. Plus was a starbucks on-site. Water pressure in the bathroom was very very low and I could hardly take a shower.

We stayed during one of the rare SF Heat Waves, 100 degrees outside, and was pleasantly surprised that this classic old hotel had been retrofitted with room air conditioners, one of the only places we went that was actually cool. The beds were great and the room was well appointed. I'd go back.

The drawback is homeless & druggies outside the hotel. Dirty windows. Lights in room limited. Bathroom sink very small. Needs paint job. Shower pressure low. Bad WiFi. The good, great location, plenty of transportation. Stores, restaurants and businesses nearby. The lobby is marvelous

Beautiful hotel. Staff was helpful. Daytime security guard was extremely helpful and friendly. He greeted us every morn and inquired about our trip and stay. Room was always clean . Beds very comfortable. Would stay here again .

EVerything was fine but rooms were very small. The front desk was very helpful.

We did not receive two wash clothes unless we requested them. Very annoying. The hotel is a landmark, but it is in need of repair. Security inside, and occasionally sighted outside the property. A guest's credit card was stolen. The hotel was not worth the money I paid.

Lets get the good out of the way. The hotel itself is very nice and the staff are very friendly and helpful. The rooms are pretty good with comfy beds and good space and bathrooms. Cable TV choice is poor to say the least. Now the bad. The street that the hotel is on (Market Street) is home to a lot, and i mean A LOT, of homeless people. I lost count of the number and the sheer levels of craziness i saw with people with serious mental problems that call this area home. It is not inviting to walk this street at night time and it really puts a shadow on the otherwise very pleasant hotel.

1231 Market St San Francisco CA

Hotel highlights

  • Walking distance to Asian Art Museum of San Francisco and Louise Davies Symphony Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, Hotel Whitcomb is within a 5-minute walk of Asian Art Museum of San Francisco and within 15 minutes of other popular attractions like Louise Davies Symphony Hall. This 460-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's in central San Francisco and also close to Lombard Street and University of San Francisco.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Hotel Whitcomb's 460 air-conditioned rooms provide safes, phones, and ironing boards. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

Guests of Hotel Whitcomb enjoy a 24-hour fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is offered for USD 38.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Standard, One Queen Bed

Queen 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 2

Standard, One King Bed

King 1 | Sleeps 2

Superior, One Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Hotel Whitcomb

Everyone (112) Business (105) Couples (146) Family (50) Other (74) Friends (51)
2

not a positive experience

Everyone

From the moment I approached the Reception desk, I knew my stay at the Whitcomb was going to be disappointing. While it took some time from someone to actually come to the desk, it took several more minutes for them to actually acknowledge me. I got the distinct impression that I was "bothering" them. I had similar experiences when I needed assistance at a later date, at checkout and when I tried to check a bag with the Bell Man. Service at their affiliated restaurant, the Market Street Grille, was pretty much the same. As for the hotel itself, it is in dire need of renovation. Clearly, there is no "pride of ownership". The elevator cabs are in terrible shape, the hallways are extremely dark, and my room was tired. Having renovated the bathrooms some time ago, it appears they bought the vanity, mirror, lights and shower curtain from Home Depot. Needless to say, I will not be returning to the Whitcomb.

By on Nov 17, 2017

3

uncomfortable beds and very loud

Everyone

I brought my mother and sister to San Francisco to show them around. We wanted to stay somewhere close to everything. The location was absolutely wonderful, but VERY loud throughout the whole night. The beds were terrible, literally sunken in the middle. They either need to be rotated or replaced. We had to choose an edge to sleep on or sinked in the middle. There was no coffee pot, refrigerator, or amenities. The walls and doors were visibly dirty. The staff was kind.

By , from Springfield, OR on Nov 7, 2017

Review comment responded on Nov 9, 2017

Hello Myka, We would like to apologize your family did not sleep well during your stay and felt your expectations were not met, the staff and I are addressing the areas of concern mentioned, we thank you for your comments. Kevin V/DOO

4
Everyone

Love my stay at the hotel. It was a great experience. Everything it’s so walking distance from the hotel. Easy to more around the city

By , from Los Angeles on Oct 23, 2017

Review comment responded on Oct 25, 2017

I want to thank you for your feedback. Your input is very important to us. My name is Dennis and please let me know if I can assist you in any way. THANK YOU KINDLY …

1

canceled and still got charged

Everyone

Emailed company about cancellation and still charged me. Tried resolving through Orbitz when I select message hotel and said they never recieved my email. They are scamming customers, will never book through orbitz again.

By on Oct 20, 2017

Review comment responded on Oct 30, 2017

I apologize that we were not able to reach your expectations. I appreciate your feedback and we will use it as a tool to improve our services. My name is Dennis and please let me know if I can be of any assistance.

1

awful place, stay away

Everyone

I have never had a terrible hotel experience. You get what you pay for. That has been a true experience until this place. I will start with location. For the price, I felt UNSAFE. Way to expensive. At night was the worst, around 7pm until 9 am. So many homeless people, a few with knifes and several smoking pot. Oh and the smell, think of all those homeless using the building as their toilet- yes it smelled exactly as you’d think. The room. Small and awkwardly shape. No space for luggage, the worlds smallest vanity and very , VERY outdated. Smelled dirty, felt dirty and I was again surprised for the price I paid. We had to change rooms, the first had the smell of smoke, old old cigarette smell. Now, the service. From the moment we walked in/ attitude and rudeness. The receptionist was unpleasant, spoke very curt and not at all interested in customer service experience (and this was a theme). I brushed off the rudeness cause all I wanted was to get to my room. I had to suitcases, didn’t offer help to my room. No big deal. I get to the elevator, only 2 of the 4 actually work. Ok fine. In the room and it smells, of smoke. I get to the elevator to go down and staff members with a towel cart cut me off to use it before me. In the lobby same rude receptionist, then my moment of validation arrives. A woman is screaming at him “ you’re awful, I had a great trip up until meeting you and coming to this hotel”. I don’t know exactly what happened but perfectly summarized everything.

By on Oct 20, 2017

Review comment responded on Oct 30, 2017

I apologize that we were not able to reach your expectations. I appreciate your feedback and we will use it as a tool to improve our services. My name is Dennis and please let me know if I can be of any assistance.

3

clean but dated

Everyone

Good enough and convenient. Needs updating. Area a bit rough at night.

By , from Florida on Oct 16, 2017

Review comment responded on Oct 18, 2017

I apologize that we were not able to reach your expectations. I appreciate your feedback and we will use it as a tool to improve our services. My name is Dennis and please let me know if I can be of any assistance.

4
Business Travelers

The Hotel Whitcomb is a beautiful historical hotel. We enjoyed our stay, location was very convenient.

By on Oct 4, 2017

Review comment responded on Oct 6, 2017

Good day Anonymous, We are glad we could provide a warm place to stay, and thank you for your comments. Kevin V/DOO

4

historic hotel - nice staff, comfortable room

Business Travelers

This is a historical hotel with comfortable rooms and a friendly staff. The only thing that was a bit disappointing were that the elevators were really slow (painfully so) and I couldn't even take a set of stairs down to the lobby from the 3rd floor. All the staircases all lead to fire escapes off of the 2nd floor.

By , from San Diego on Oct 3, 2017

Review comment responded on Oct 5, 2017

Good day Matt, And we thank you for your comments, I apologize you felt you had to take the stairs, for future guest, our stairs can be accessed directly behind elevators on the east side of the hotel. Kevin V/DOO

3

great base for san francisco sightseeing

Everyone

Older facility but clean. Our two double bed room and its bathroom were larger than average. No breakfast of any kind but there are many places to eat very close by. Has valet parking but costs extra, parking is not included in the price of the room. Business center had plenty of computers but you have to pay to use them as well as any printing.

By , from California on Sep 30, 2017

Review comment responded on Oct 3, 2017

Hello Aaron, i am sorry you were not informed about our Market Street grill, which offers a fantastic breakfast, thank you for your comments. Kevin V/DOO

3

nice hotel, but sketchy area

Everyone

I stayed in the Hotel Whitcomb while traveling for a job interview - I booked at the last minute and had a budget. After booking, I read several reviews about the area being a little rough. The good news is that the hotel itself was much nicer than I expected. It is a historic hotel with a classic and elegant feel. I was pleased by my room - it had been recently painted, and was clean. It felt a little bit like stepping back to the early 20th century. The bathroom and shower were also tight, but clean and well lit. The staff who checked me in were very friendly. The lobby area was also well lit and welcoming. What I will say is that during the day, Market Street is a busy street with plenty of people out walking and shopping. The mood was quite friendly and happening. My first impression was much nicer than I expected. The hotel was surprisingly non-pretentious too, which I appreciated. At night, the mood on the street turns a bit sketchy, with beggars and homeless people wandering, and groups of youth loitering. Generally, if you mind your own business and don't draw attention to yourself, you'll be OK. I assume there are parts of San Francisco that are much worse. Still, my walk back to the hotel after dinner was a little dicey. The hotel does have security by the entrance, and I don't think they have any trouble at night. You are safe at the hotel -- just be street smart if you go out after dark.

By , from Seattle, WA on Sep 26, 2017

Review comment responded on Oct 14, 2017

I apologize that we were not able to reach your expectations. I appreciate your feedback and we will use it as a tool to improve our services. My name is Dennis and please let me know if I can be of any assistance.