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Recent guest reviews

I have never had such a BAD EXPERIENCE like this one. There was no way I could of spent a night at Calista Organic Hotel. Their pictures do not match the current state of the rooms. As soon as I walked in the first thing that I noticed was that the bed sheets are covered in stains. The floor is badly scratched up as if they had a dog fight in the room. The ceiling lamp was VERY rusty. The counter top had what looked like juice stains on the side. The bottom corner of the bathroom cabinet was falling apart and not only that but it also had what looked like toothpaste residues on the side panel. The microwave was covered in very noticeable finger prints as if it had never been cleaned. This hotel is clearly not following the CDC guidelines when it comes to cleanliness. It is clear that they did not properly clean and disinfect the room. I immediately reported it to Orbitz customer service and booked a new hotel. Orbitz have told me that they can’t do anything about it because the hotel manager is claiming that the room was properly cleaned and he is denying everything. Orbitz supervisor told me that they have to go by what the hotel manager says. I have proof of the conditions in which the room was given to me and I have sent the pictures to the hotel manager. I am yet not heard back from them. I called the hotel and the front desk representative has told me that there’s not a direct line where I can contact the manager other than via email. I am requesting a FULL REFUND.

This property was TERRIBLE! The pictures shown are not truly representative of the actual property! The property had no air with windows open and no screens!!!!! The area was awful! We had to find anorher hotel and could not get a refund for the night! Needless to say I would NEVER attempt to stay there again!

Not clean at all.. staff also wasnt normal. Locatioj isnthe only nice thing about this hotel

Bush Street San Francisco CA

Hotel highlights

  • Steps from Van Ness Avenue and The Regency Ballroom
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Downtown San Francisco within a mile (2 km) of Lombard Street, Calista Organic Hotel is within 2 miles (3 km) of other popular sights such as Ferry Building. This 28-room, 3-star hotel welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.


Rooms

The 28 recently renovated rooms feature kitchenettes with refrigerators and microwaves. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Calista Organic Hotel enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. This smoke-free hotel also has a water dispenser.

Room options

Signature Room, 1 Queen Bed, Kitchenette..

1 Queen Bed | Sleeps 2

Signature Room, 1 Queen Bed, Kitchenette (Wellness Room)

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Kitchenette

1 Queen Bed | Sleeps 2

Guest reviews for Calista Organic Hotel

Everyone (3) Couples (1)
4
Everyone

By on Apr 20, 2021

1
Partner Couples

I have never had such a BAD EXPERIENCE like this one. There was no way I could of spent a night at Calista Organic Hotel. Their pictures do not match the current state of the rooms. As soon as I walked in the first thing that I noticed was that the bed sheets are covered in stains. The floor is badly scratched up as if they had a dog fight in the room. The ceiling lamp was VERY rusty. The counter top had what looked like juice stains on the side. The bottom corner of the bathroom cabinet was falling apart and not only that but it also had what looked like toothpaste residues on the side panel. The microwave was covered in very noticeable finger prints as if it had never been cleaned. This hotel is clearly not following the CDC guidelines when it comes to cleanliness. It is clear that they did not properly clean and disinfect the room. I immediately reported it to Orbitz customer service and booked a new hotel. Orbitz have told me that they can’t do anything about it because the hotel manager is claiming that the room was properly cleaned and he is denying everything. Orbitz supervisor told me that they have to go by what the hotel manager says. I have proof of the conditions in which the room was given to me and I have sent the pictures to the hotel manager. I am yet not heard back from them. I called the hotel and the front desk representative has told me that there’s not a direct line where I can contact the manager other than via email. I am requesting a FULL REFUND.

By on Dec 22, 2020

1
Friends

This property was TERRIBLE! The pictures shown are not truly representative of the actual property! The property had no air with windows open and no screens!!!!! The area was awful! We had to find anorher hotel and could not get a refund for the night! Needless to say I would NEVER attempt to stay there again!

By , from San Francisco Ca on Oct 5, 2020

1
Everyone

Not clean at all.. staff also wasnt normal. Locatioj isnthe only nice thing about this hotel

By on Jun 29, 2020

Review comment responded on Aug 1, 2020

Sorry about your experiences with our staff, we are as unique as San Francisco.

3
Everyone

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Dear Guest, we're sorry to hear you were unhappy with your experience. Thank you for staying with us and for your feedback!

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