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Recent guest reviews

Good hotel in a horrible neighborhood Hotel is ok. Safe and clean. Affordable. Breakfast dull, but ok. Generous happy hours with free wine. Recommended

Nice hotel, for good price the only down part is the homeless that are right infront of the hotel

Secure parking is a big plus. It’s a nice hotel in a city neighborhood.

No early check in (15 minutes early) you have to wait for everyone who was ahead of you waiting to check in. Total wait for check in 30 minutes. Don’t park your car on the street, someone got broken in, in about 10 minutes. Cleaning staff friendly and accommodating, hotel is clean inside and ok for the money.

Clean with renovated bathrooms and felt safe as the neighbourhood is not.

The Hotel was in itself was acceptable , however, the area was an embarrassment. The streets around there were dirty and full of drugged and homeless people. I tried canceling the reservation but according to Orbitz, the hotel manager wasn’t available to approve it. So, we were stuck there. We ended up taking daily Uber from the hotel and to the hotel. We founded difficult to adjust to their limited times of offered complimentary shuttle destinations and pick ups. In addition, there were times in which there was no space in the shuttle to come back. So, we just gave up on trying to use it. We did take advantage of their daily complimentary wine from 5-7 and continental breakfast. I was warned not to stay in the Tenderloin area, but I thought I would give this hotel a try. Lesson learned, I would not do it again and not sure if I can trust Orbitz with my bookings in the future.

The hotel is great. The community around it is extremely dicey.

not a good place to go out during night time, scary outside the street,rooms no thermostat

I was satisfied with my stay at the COVA. The room was clean and the hotel is centrally located. The only drawback was all the homeless people near the hotel. Other than that, it was a hood stay.

Looked decent from the online pics. Front desk supervisor was unfriendly. Rooms were not so clean. I saw hair on the sheets Looks like they don't change them.

Overall it was very nice stay. unfortunately the area around not a pleasure to walk by.

No heat in rooms, they give you portable spacer heaters. In twenty five years of travel have never seen this before. Hotel is on edge not so great area.

The staff was amazing. They were very knowledgeable of the city, nearby restaurants and the friendliness was appreciated. Suite was spacious and comfortable. We were sad to leave our home-away-from-home. Free breakfast every morning and wine tasting in the evening were extra bonuses we enjoyed every day of our stay. Free daily shuttle service to 3 different locations was not only a money saver but allowed us the freedom to explore such a large city. Two thumbs UP Cova Hotel.

Price was a good deal but for the area it seem justified although all was good. Staff really didn’t help with educating about the surrounding area nor were helpful about nor with anything therefore had to ask people around about things in order to know anything.

Check in took no time and the host was helpful in arranging a larger room so we had space for a cot. She also told us about free wine on the roof deck! House keeping was very quick to provide us with our extra requests. Only complaint was that we didn't have (or couldn't find) a thermostat for our room, but we had doors we could open to make it less stuffy. Valet also had our car right out front for our early check out time!

Very clean rooms and environment, friendly staff. Enjoyed the free breakfast. The only con is the towels are old and need to be replaced. But overall, excellent and will use again

It was good exprience to stay here. I stayed here for 4 nights and rooms were always clean. It was close to every places we wanted to visit.

Ellis Street San Francisco CA

Hotel highlights

  • Walking distance to Van Ness Avenue and Orpheum Theater
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge

Located in Downtown San Francisco, COVA Hotel is within a 5-minute walk of Van Ness Avenue and within 15 minutes of other popular attractions like Orpheum Theater. This 95-room, 3-star hotel has free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception.


Rooms

All 95 rooms feature balconies, iPod docks, and free newspapers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, free bottled water, and safes are also standard.


Property features

Guests staying at COVA Hotel enjoy a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet and self parking are available if you're driving, or an airport shuttle (available 24 hours) can be put to good use for USD 50 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 4

Superior Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Executive Suite, 1 King Bed

1 King Bed | Sleeps 4

Standard Room (Room Selected at Check-In)

1 Twin Bed | 2 Twin Beds | Sleeps 4

Guest reviews for COVA Hotel

Everyone (23) Business (1) Family (3)
4
Business Business

Good hotel in a horrible neighborhood Hotel is ok. Safe and clean. Affordable. Breakfast dull, but ok. Generous happy hours with free wine. Recommended

By on Mar 29, 2020

Review comment responded on Mar 29, 2020

Dear Traveler, I want to thank you for staying with us. We appreciate your feedback. Thank you kindly, Dennis R.

5
Everyone

By on Mar 16, 2020

Review comment responded on Mar 17, 2020

Dear Traveler, I want to thank you for staying with us. We appreciate your feedback. Thank you kindly, Dennis R.

4
Everyone

Nice hotel, for good price the only down part is the homeless that are right infront of the hotel

By on Jan 5, 2020

Review comment responded on Jan 5, 2020

Dear Traveler, I am happy that we were able to meet your expectations. I want to thank you for staying with us. Your opinion is very important to us and thank you for your feedback. Thank you kindly, Dennis R.

5
Family

Secure parking is a big plus. It’s a nice hotel in a city neighborhood.

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Dear Traveler, I am happy that we were able to meet your expectations. I want to thank you for staying with us. Your opinion is very important to us and thank you for your feedback. Thank you kindly, Dennis R.

3
Everyone

By on Jul 23, 2019

Review comment responded on Jul 26, 2019

Thank you for your feedback. We will use it to better our services.

3
Everyone

No early check in (15 minutes early) you have to wait for everyone who was ahead of you waiting to check in. Total wait for check in 30 minutes. Don’t park your car on the street, someone got broken in, in about 10 minutes. Cleaning staff friendly and accommodating, hotel is clean inside and ok for the money.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you for your feedback. We will use it to better our services.

4
Friends Family

Clean with renovated bathrooms and felt safe as the neighbourhood is not.

By on May 20, 2019

Review comment responded on May 20, 2019

Thank you for leaving a review. We are happy to hear that you had an overall good stay here at the Cova Hotel. We update and do major cleaning every year at our hotel to improve our guests overall satisfaction.

2
Family

The Hotel was in itself was acceptable , however, the area was an embarrassment. The streets around there were dirty and full of drugged and homeless people. I tried canceling the reservation but according to Orbitz, the hotel manager wasn’t available to approve it. So, we were stuck there. We ended up taking daily Uber from the hotel and to the hotel. We founded difficult to adjust to their limited times of offered complimentary shuttle destinations and pick ups. In addition, there were times in which there was no space in the shuttle to come back. So, we just gave up on trying to use it. We did take advantage of their daily complimentary wine from 5-7 and continental breakfast. I was warned not to stay in the Tenderloin area, but I thought I would give this hotel a try. Lesson learned, I would not do it again and not sure if I can trust Orbitz with my bookings in the future.

By on Apr 7, 2019

Review comment responded on May 1, 2019

Thank you for your feedback. We truly understand your concern for the general area and sorry that it affected your overall stay. We do have private security patrolling our hotel to make our guests feel more safe. We also provide a complimentary shuttle to Union Square, Moscone Center, Fisherman's Wharf many times a day, it is first come first serve. We will work on better educating our guests about the area upon their arrival. Best wishes and we do hope you come back to our beautiful city of San Francisco

4
Everyone

The hotel is great. The community around it is extremely dicey.

By on Mar 30, 2019

Review comment responded on Apr 2, 2019

Good day, Thank you very much for your feedback. We do look forward to welcoming you back in the near future.

3
Everyone

not a good place to go out during night time, scary outside the street,rooms no thermostat

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Good day, We thank you for your feedback in which we truly understand your concern with the area. We will do our very best to educate our guests upon their arrival on where to go and how to navigate our general area. Thank you and Happy New Year!

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