Hotel Riu Palace Mexico - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Reception
On the beach, white sand, sun loungers, beach towels
9 restaurants; breakfast and dinner served
Lobby
9 restaurants; breakfast and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪14 min walk‬

Room options

Suite Deluxe

  • 505 sq ft
  • Sleeps 3
  • Free WiFi

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4
  • Free WiFi

Suite Junior with Garden View

  • Garden view
  • 419 sq ft
  • Sleeps 4
  • Free WiFi

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (B2C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds
  • Free WiFi

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (C)

  • Sleeps 3
  • 3 King Beds
  • Free WiFi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club | Swim Up | B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Suite (Swim Up | B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite (Elite Club | Swim Up | B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite (U)

8.6 out of 10
Excellent
(89 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Mexico - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 434-room, 4-star property has 5 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 14 min walk - 0.8 miles
  • Xaman Ha Aviary - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪rosa roja - ‬2 min walk
  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬18 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Guests of Hotel Riu Palace Mexico - All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include free WiFi in public areas, coffee/tea in a common area, and a computer station.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
5 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2026
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Will I find all-inclusive rates at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.

Is free cancellation available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do around Hotel Riu Palace Mexico - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Hotel Riu Palace Mexico - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa at Hotel Riu Palace Mexico - All Inclusive?

Renova is the property's full-service spa and services include massages.

Does Hotel Riu Palace Mexico - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Mexico - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

What will couples enjoy most about a stay at Hotel Riu Palace Mexico - All Inclusive?

This beachfront property offers plenty of amenities for couples including 9 restaurants, 5 outdoor pools, and a swim-up bar.

Does Hotel Riu Palace Mexico - All Inclusive have a hot tub?

No, there isn't a spa tub at this property.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Mexico - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Mexico - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Mexico - All Inclusive.

Does Hotel Riu Palace Mexico - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Riu Palace Mexico - All Inclusive?

The closest major airport to Hotel Riu Palace Mexico - All Inclusive is Cozumel Intl. Airport (CZM), which is 20 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Mexico - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Mexico - All Inclusive comes with a balcony and some offer garden and pool views.

Does Hotel Riu Palace Mexico - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Palace Mexico - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1003 reviews
Rating 8 - Good. 192 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very great time
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean grounds, restaurants, perfect beach
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Roza

Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
A little out dated. Food was great staff was great
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Cristofe

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place, the staff was incredibly nice, clean room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Myung Soo

I only go to Riu on vacation for a reason -
Stayed 5 nights in Jan 2026
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Blair

Liked: Cleanliness, amenities, property conditions & facilities
Rooms could use a little TLC, food could be elevated. Staff and service was great.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Theresa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Stayed 8 nights in Dec 2025
Verified

2/10 Terrible

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Super disappointed disappointed at orbit and the riu palace corporation because we went thinking that we were going to have full access to the hotel restaurants and amenities that hotel was about to close for remodeling so everything was half capacity I feel that that's super unprofessional from the traveling agent and the hotel that they were selling tickets full price and was not going to get the full experience .the staff did an amazing job and keeping the guess is happy as they could with what they had I cannot complain about the stuff they were amazing . But both of the major companies like the hotel and the traveling agent should take responsibility and not book hotels whenever you're going through closing or remodeling and not going to be able to get your money's worth.
Stayed 8 nights in Apr 2026
Verified

8/10 Good

Iordan Vassilev

Very clean
Stayed 5 nights in Feb 2026
Verified

8/10 Good

GEORGE

Liked: Cleanliness, amenities, property conditions & facilities
All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Jasmine Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2025