Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Mexico - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 434-room, 4-star property has 5 outdoor pools along with a full-service spa and 9 restaurants.
What's nearby
Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
Playacar Beach - 8 min walk - 0.5 miles
Playacar Golf Club - 10 min walk - 0.5 miles
Mayan Ruins of Playacar - 14 min walk - 0.8 miles
Xaman Ha Aviary - 3 min drive - 1.1 miles
Getting around
Cancun Intl. Airport (CUN) - 55 min drive
Restaurants
rosa roja - 2 min walk
Viva Wyndham Maya - 6 min walk
Turquesa - 8 min walk
Occidental Allegro - 8 min walk
pepe’s food tequila - 18 min walk
About this property
Hotel Riu Palace Mexico - All Inclusive
Guests of Hotel Riu Palace Mexico - All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include free WiFi in public areas, coffee/tea in a common area, and a computer station.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
5 outdoor swimming pools are on site along with a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova has massage/treatment rooms. Services include massages. The spa is open daily.
Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
9 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Don Julian
Krystal
La Dolce Vita
Miyagi
Things to do
5 outdoor pools
Bicycles
Billiards/pool table
Fitness classes
Full-service spa
Health club
Hot tub
Kayaking
Personal motorized watercraft
Sailing
Shopping
Snorkeling
Surfing/bodyboarding
Tennis
TV in common areas
Windsurfing
Family friendly
5 outdoor pools
Laundry facilities
Living room
Snack bar/deli
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Guest services
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
Computer station
Outdoors
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden
Full-service spa
Massage
Spa open daily
Spa treatment rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
More
1 building
100% renewable energy
3 floors
Art Deco architecture
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - May 2026
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Minibar
More
Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Living room
Phone
Recycling
Separate sitting area
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Renovations and closures
The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
One of the dining venues
One of the swimming pools
Bar/lounge
Elevator
Exterior
Fitness facilities
Front desk
Guestrooms
Hallway
Laundry facilities
Lobby
Meeting facilities
Parking area
Sauna
Spa
Hot tub
Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
This property doesn't allow pets or service animals
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: MXN 58.66 per accommodation, per night
These are all of the charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Additional information about polices, regulations, and more:
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Property is also known as
Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv
Frequently asked questions
Will I find all-inclusive rates at Hotel Riu Palace Mexico - All Inclusive?
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.
Is free cancellation available at Hotel Riu Palace Mexico - All Inclusive?
Hotel Riu Palace Mexico - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.
What is there to do around Hotel Riu Palace Mexico - All Inclusive?
This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.
Is parking available on site at Hotel Riu Palace Mexico - All Inclusive?
Yes, uncovered self parking is offered for free at the property.
Is there a spa at Hotel Riu Palace Mexico - All Inclusive?
Renova is the property's full-service spa and services include massages.
Does Hotel Riu Palace Mexico - All Inclusive feature a casino at the property?
No, Hotel Riu Palace Mexico - All Inclusive doesn't have a casino.
Is there an indoor pool at Hotel Riu Palace Mexico - All Inclusive?
No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.
What will couples enjoy most about a stay at Hotel Riu Palace Mexico - All Inclusive?
This beachfront property offers plenty of amenities for couples including 9 restaurants, 5 outdoor pools, and a swim-up bar.
Does Hotel Riu Palace Mexico - All Inclusive have a hot tub?
No, there isn't a spa tub at this property.
Does Hotel Riu Palace Mexico - All Inclusive have a restaurant that serves breakfast?
Yes, Hotel Riu Palace Mexico - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.
Does Hotel Riu Palace Mexico - All Inclusive allow pets to stay free of charge?
No, pets and service animals aren't allowed at Hotel Riu Palace Mexico - All Inclusive.
Does Hotel Riu Palace Mexico - All Inclusive have connecting rooms available?
No, this property doesn't feature connecting guestrooms.
Where is the closest airport to Hotel Riu Palace Mexico - All Inclusive?
The closest major airport to Hotel Riu Palace Mexico - All Inclusive is Cozumel Intl. Airport (CZM), which is 20 mi away (255 minutes by car).
Are there rooms with balconies that I can book at Hotel Riu Palace Mexico - All Inclusive?
Yes, every guestroom at Hotel Riu Palace Mexico - All Inclusive comes with a balcony and some offer garden and pool views.
Does Hotel Riu Palace Mexico - All Inclusive host weddings?
Take advantage of the wedding venue at Hotel Riu Palace Mexico - All Inclusive if you plan to say "I do" during your trip.
Hotel Riu Palace Mexico - All Inclusive Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Yelena
Stayed 5 nights in Feb 2026
Verified
8/10 Good
Roza
Jan 11, 2026
Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.
Super disappointed disappointed at orbit and the riu palace corporation because we went thinking that we were going to have full access to the hotel restaurants and amenities that hotel was about to close for remodeling so everything was half capacity I feel that that's super unprofessional from the traveling agent and the hotel that they were selling tickets full price and was not going to get the full experience .the staff did an amazing job and keeping the guess is happy as they could with what they had I cannot complain about the stuff they were amazing . But both of the major companies like the hotel and the traveling agent should take responsibility and not book hotels whenever you're going through closing or remodeling and not going to be able to get your money's worth.
All staff was courteous and helpful.
The beach is beautiful
Rooms could use a little freshening up but were clean
Food was good, not great. Buffet was the best option.
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time