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Recent guest reviews

This review repeats the complaints of many previous ones: 1) incredibly noisy beds (much worse than just squeaky) 2) no amenities--no in-room coffee, no breakfast 3) elevator out of service 4) room in poor repair 5) generally dingy 6) no late check-out after noon

The elevator wasn't working. However they did wave the early check in fee because of this.

Dump! Rooms were barely cleaned, broken fixtures, mattresses straight out of the 1950’s penal system. The sink drain was extremely slow. Was afraid to take a shower, didn’t want to use the towels.

This hotel is definitely in need of an upgrade, the bed was so worn down, it has no real support. No fridge to put my cold stuff I brought with me and people yelled in the hallways a few times at night. Just a cheap motel with some very shady guests

The hotel room was filthy. The sink was clogged, there was hair in the shower, and there was random thing under the bed. The room just looked worn down and not taken care of. Also for some reason the hard wood floors in the room had a film of grease on them.

Dirty hotel in the rooms and halls. Needs a major cleaning.

The manager was a COMPLETE JERK when I asked for a room with 2 double beds instead of the 1 king I was given. I told him I had my 24 year old son with me and that I had tried to sign up for 2 double beds, wouldn't listen to a WORD I had to say....TERRIBLE...the whole place sucked.

The property from the outside looked great. The service desk area looked ok. My room looked decent but the bed is extremely old. The tub water doesn't drain properly at all. So your standing in dirty water while showering. AND THERE ARE ROACHES. It is totally disgusting. I booked for 7 days and I only stayed for 3. State with friends for two days and left on the 5th. I didnt even sleep their on the 5th. And when I was checking out they were giving me a hard time about getting my mobey back for the last two days. Which I still have not recieved. That hotel needs be tented for roaches. I literally had to shake out all my stuff before packing. There was big roaches, small ones.

its more of a long term stay hotel. not clean at all. both building smelt like wet dog. stains in the bathroom. hair on the beds.

I left because it seemed violent, I heard a lot of argui gso we leftfor safety reasons. I didnt enjoy facility at all.

The only thing I didnt like was that the wifi was going in and out.

I had expected to have clean floors And bed sheets, rather than blood stained accommodations. Maybe a microwave or a simple iron to accompany the ironing board that was present.

The room was never cleaned between our first and second night there .had to call for towels and after over an hour had to go to front desk and pick them up . Have been here many times brfore and never had any problems..

I liked the staff just didn't like the cockroaches in my bathroom then my suitcase. How unpleasant didn't offer to discount room after four night stay

When I booked these rooms a month ago I requested adjoining rooms. At the desk during the longest check in imaginable, I remind them we would like adjoining rooms and the staff told me there were none available, when really if they planned ahead it would have been possible.

Walnut St Cary NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Within a short walk of Crossroads Plaza, Red Roof Inn Raleigh Southwest - Cary is within 2 miles (3 km) of Cary Towne Center. This 129-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.


Rooms

LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Free local calls and safes are other standard amenities.


Property features

Red Roof Inn Raleigh Southwest - Cary features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include an ATM and a vending machine.

Room options

Business Suite, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Smoke Free)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Deluxe Room, 2 Double Beds, Accessible (Smoke Free)

2 Double Beds | Sleeps 4

Guest reviews for Red Roof Inn Raleigh Southwest - Cary

Everyone (22) Couples (4) Family (13)
2
Family

This review repeats the complaints of many previous ones: 1) incredibly noisy beds (much worse than just squeaky) 2) no amenities--no in-room coffee, no breakfast 3) elevator out of service 4) room in poor repair 5) generally dingy 6) no late check-out after noon

By on Nov 25, 2023

4
Everyone

The elevator wasn't working. However they did wave the early check in fee because of this.

By on Aug 7, 2023

Review comment responded on Aug 8, 2023

Dear Donavon, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh Southwest - Cary. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that the elevator wasn't working. Please accept our sincerest apologies for the impact this had on your stay with us. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist

2
Family

Dump! Rooms were barely cleaned, broken fixtures, mattresses straight out of the 1950’s penal system. The sink drain was extremely slow. Was afraid to take a shower, didn’t want to use the towels.

By on Jan 9, 2023

Review comment responded on Jan 11, 2023

Hello Thomas L, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2
Business Business

This hotel is definitely in need of an upgrade, the bed was so worn down, it has no real support. No fridge to put my cold stuff I brought with me and people yelled in the hallways a few times at night. Just a cheap motel with some very shady guests

By on Aug 22, 2022

Review comment responded on Aug 23, 2022

Hello Robert, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2
Family with small children

The hotel room was filthy. The sink was clogged, there was hair in the shower, and there was random thing under the bed. The room just looked worn down and not taken care of. Also for some reason the hard wood floors in the room had a film of grease on them.

By on Jul 11, 2022

Review comment responded on Oct 27, 2022

Hello Britani, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2
Friends

Dirty hotel in the rooms and halls. Needs a major cleaning.

By on Apr 11, 2022

Review comment responded on Apr 12, 2022

Hello SCOTT, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

1
Family Business Business

The manager was a COMPLETE JERK when I asked for a room with 2 double beds instead of the 1 king I was given. I told him I had my 24 year old son with me and that I had tried to sign up for 2 double beds, wouldn't listen to a WORD I had to say....TERRIBLE...the whole place sucked.

By on Oct 21, 2021

Review comment responded on Oct 23, 2021

We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

5
Everyone

By on Sep 8, 2021

Review comment responded on Dec 8, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

1
Business Business

The property from the outside looked great. The service desk area looked ok. My room looked decent but the bed is extremely old. The tub water doesn't drain properly at all. So your standing in dirty water while showering. AND THERE ARE ROACHES. It is totally disgusting. I booked for 7 days and I only stayed for 3. State with friends for two days and left on the 5th. I didnt even sleep their on the 5th. And when I was checking out they were giving me a hard time about getting my mobey back for the last two days. Which I still have not recieved. That hotel needs be tented for roaches. I literally had to shake out all my stuff before packing. There was big roaches, small ones.

By on Apr 9, 2021

Review comment responded on Jun 4, 2021

Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1
Family

its more of a long term stay hotel. not clean at all. both building smelt like wet dog. stains in the bathroom. hair on the beds.

By on Mar 29, 2021

Review comment responded on Oct 3, 2021

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Red Roof Inn Raleigh Southwest - Cary

1800 Walnut St, Cary, NC 27518
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