Dirty hotel in the rooms and halls. Needs a major cleaning.
The manager was a COMPLETE JERK when I asked for a room with 2 double beds instead of the 1 king I was given. I told him I had my 24 year old son with me and that I had tried to sign up for 2 double beds, wouldn't listen to a WORD I had to say....TERRIBLE...the whole place sucked.
The property from the outside looked great. The service desk area looked ok. My room looked decent but the bed is extremely old. The tub water doesn't drain properly at all. So your standing in dirty water while showering. AND THERE ARE ROACHES. It is totally disgusting. I booked for 7 days and I only stayed for 3. State with friends for two days and left on the 5th. I didnt even sleep their on the 5th. And when I was checking out they were giving me a hard time about getting my mobey back for the last two days. Which I still have not recieved. That hotel needs be tented for roaches. I literally had to shake out all my stuff before packing. There was big roaches, small ones.
its more of a long term stay hotel. not clean at all. both building smelt like wet dog. stains in the bathroom. hair on the beds.
I left because it seemed violent, I heard a lot of argui gso we leftfor safety reasons. I didnt enjoy facility at all.
The only thing I didnt like was that the wifi was going in and out.
I had expected to have clean floors And bed sheets, rather than blood stained accommodations. Maybe a microwave or a simple iron to accompany the ironing board that was present.
The room was never cleaned between our first and second night there .had to call for towels and after over an hour had to go to front desk and pick them up . Have been here many times brfore and never had any problems..
I liked the staff just didn't like the cockroaches in my bathroom then my suitcase. How unpleasant didn't offer to discount room after four night stay
When I booked these rooms a month ago I requested adjoining rooms. At the desk during the longest check in imaginable, I remind them we would like adjoining rooms and the staff told me there were none available, when really if they planned ahead it would have been possible.
Dislike it wasn't no WiFi the whole weekend and the rooms could have been better i like that the stores restaurant were close by
Was assigned room 211 in the main building. Room had a pungent dog smell and asked to be assigned another room. I was assigned 411, which some led better, but woke up with multiple bed bug bites on my arm and hand. Was able to snap photos of the bed bugs in the pillow and blood marks on my sheets, reported to manager.
It was clean and the staff was excellent. The ceiling was peeling really bad in our room which made it feel old.
When we went to our room, the door handle was sticking and my husband literally had to kick the door to get it to open. As soon as we got the door open, the room reeked of stale cigarette smoke. I informed the lady at the front desk and she apologized and gave us a new room that didn’t smell like cigarettes.
Within a short walk of Crossroads Plaza, Red Roof Inn Raleigh Southwest - Cary is within 2 miles (3 km) of Cary Towne Center. This 129-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Free local calls and safes are other standard amenities.
Renovated in 2017, Red Roof Inn Raleigh Southwest - Cary offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free motel also has an ATM.
Dirty hotel in the rooms and halls. Needs a major cleaning.
The manager was a COMPLETE JERK when I asked for a room with 2 double beds instead of the 1 king I was given. I told him I had my 24 year old son with me and that I had tried to sign up for 2 double beds, wouldn't listen to a WORD I had to say....TERRIBLE...the whole place sucked.
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
The property from the outside looked great. The service desk area looked ok. My room looked decent but the bed is extremely old. The tub water doesn't drain properly at all. So your standing in dirty water while showering. AND THERE ARE ROACHES. It is totally disgusting. I booked for 7 days and I only stayed for 3. State with friends for two days and left on the 5th. I didnt even sleep their on the 5th. And when I was checking out they were giving me a hard time about getting my mobey back for the last two days. Which I still have not recieved. That hotel needs be tented for roaches. I literally had to shake out all my stuff before packing. There was big roaches, small ones.
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
its more of a long term stay hotel. not clean at all. both building smelt like wet dog. stains in the bathroom. hair on the beds.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
I left because it seemed violent, I heard a lot of argui gso we leftfor safety reasons. I didnt enjoy facility at all.
The only thing I didnt like was that the wifi was going in and out.
Hello SCOTT, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.