Upon checking in, the staff was very kind and provided excellent customer service. The dining and other common areas appeared to be nice and clean. However, upon entering the room, it was not as we expected it to be! The carpet was dirty, which caused the room to have an unpleasant smell. The heat didn't work, so the maintenance man had to come fix it. The TV in the sitting area where the couch/pull out bed was not working, even after the maintenance man attempted to fix it. They didn't have any more blankets left so we had to improvise. A roach along with a stink bug was crawling on the wall! The bathtub was rusty. Overall, the room needs to be updated, and our stay wasn't the best to say this hotel was highly recommended!!!