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Sheraton Charlotte Airport Hotel

3.5 out of 5.0

Recent guest reviews

The staff was very friendly and helpful. We ate at the restaurant several times and found the service and the food very good. We enjoyed the pool and actually had it to ourselves two afternoons.

My father is 90 years old and handicapped. We booked a double room (two beds) with a handicapped-accessible bathroom. When we arrived, we were told the hotel has no such rooms, just single rooms (one bed) with handicapped-accessible bathrooms and double rooms with regular bathrooms. So it was share a bed with my 90 year old father (and I move a lot in my sleep) or no handicapped access or find another hotel room in a strange city on zero notice. The staff blamed Orbitz, where I made the original booking, but they made no attempt to help. I have complained on the Orbitz site as well.

loved the convenience of the airport shuttle and how fast we were checked in our fridge broke and they bought us another one with no problem

Convenient location, great staff and food menu was great. The room was clean as well as everywhere else. Would recommend and stay again.

Great location and friendly staff. Just a hop and a skip to the airport.

There were tons of dogs staying at the hotel and it was hard not to smell wet dog everywhere. We paid an extra $30 a day to stay on the "club" floor which was supposed to be breakfast, happy hour with drinks etc. what we found out was that just about everyone staying at the hotel was coming up to eat. We rarely even got a muffin, we felt like we were ripped off. The other guests told us they just waited until someone used their card to get to that floor and followed them in.

Hotel is close to airport and to down town easy hi-way access bar restaurant pool ..rooms were ok getting a little dated..

Nice clean hotel in a good location. If needed I will come back.

Everything from the courtesy shuttle ride from the airport to the hotel. It was nothing but hospitality! I will be staying at this location in my future trips to Charlotte.

The hotel was beautiful, super clean and had awesome in room amenities! Would definitely stay there again :)

Great place, clean rooms, friendly people, nice place to sleep at... Business trip turned well when the flight got cancelled

They offered me un upgrade for a price which I accepted. The club level club service very rudimentary and the free breakfast is nothing to brag about. They did not even have whole wheat bread there.

We stayed here overnight because we had an early flight out of Charlotte international airport. It's right across the way -the accommodations were clean,room comfortable- we ate dinner in their restsurant and it was tasty and well prepared- All staff were helpful- It worked well for us-

Very nice, comfortable beds and linens. Nice room space. Would have liked a continental breakfast though. And you have to pay for the wifi.

If you're looking for a decent hotel near the Charlotte Airport, this is the best of the lot. If you require nicer, or newer, I would recommend something downtown. The staff is nice and the hotel overall is okay for business travelers or people looking for conference and meeting rooms.

Overall good for the price. Was recently renovated, but still looked old in the part I stayed in room 133. Staff was very friendly, however I requested a 0600 hrs wake-up call and it came in at 0657. I always set my alarm on my cell just in case. Other than that the courtesy shuttle is nice and the stay was comfortable.

Couldn't have been happier staying here. Not only was is close and easy to get to from the airport. But the atmosphere and staff were upscale and friendly. When I;m in Charlotte I can't imagine staying anywhere else.

My fiance and I love going away for the weekend and travel every summer. This hotel is ok. The room is large. The carpet needs to be changed, the rooms are a bit dated and the bed is average with nice bedding and it did have a nice TV and 2 Showtime channels. How does a hotel today not have a fridge or microwave? I am not sure but this hotel doesn't have them. The food in the restaurant was of course over priced and nothing sounded good so we ate out but they had a wonderful bartender. This hotel was missing something and for the price I would choose somewhere else.

We were only there for the night before flying out early in the morning but everything was very nice. We had a light dinner and drinks at the bar and the food was delicious and the entire staff very friendly!

Stayed here twice. Both times I was very happy with the hotel.

Room options

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Sheraton Charlotte Airport Hotel

Everyone (11) Business (19) Couples (17) Family (7) Other (4) Friends (4)
4
Everyone

The staff was very friendly and helpful. We ate at the restaurant several times and found the service and the food very good. We enjoyed the pool and actually had it to ourselves two afternoons.

By on Aug 18, 2017

2

room that didn't exist

Everyone

My father is 90 years old and handicapped. We booked a double room (two beds) with a handicapped-accessible bathroom. When we arrived, we were told the hotel has no such rooms, just single rooms (one bed) with handicapped-accessible bathrooms and double rooms with regular bathrooms. So it was share a bed with my 90 year old father (and I move a lot in my sleep) or no handicapped access or find another hotel room in a strange city on zero notice. The staff blamed Orbitz, where I made the original booking, but they made no attempt to help. I have complained on the Orbitz site as well.

By , from Laredo TX on Apr 18, 2017

5

was there for 50th

Everyone

loved the convenience of the airport shuttle and how fast we were checked in our fridge broke and they bought us another one with no problem

By , from levittown pa on Dec 31, 2016

Review comment responded on Jan 10, 2017

Marlain, thank you for choosing the Sheraton Charlotte Airport! Our team is dedicated to providing the best customer service that you experienced at check in and through the airport shuttle. We are thrilled that you could spend your 50th birthday with us and had a wonderful time! We hope to welcome you back again in the future. Safe travels!

5

close to everything

Everyone

Convenient location, great staff and food menu was great. The room was clean as well as everywhere else. Would recommend and stay again.

By , from Clifton, NJ on Dec 20, 2016

Review comment responded on Jan 5, 2017

Rivera, thank you for sharing your experience with us at the Sheraton Charlotte Airport! We are located about 2 miles from the airport and right off the I-85, which provides outlets to many attractions in Charlotte. I am delighted that you enjoyed the food in our restaurant, Oscars, and the quality and comfort of your room. We take pride in “wow-ing” our guest with the best customer service. Again, thank you for your extremely kind words and safe travels to New Jersey!

4
Everyone

Great location and friendly staff. Just a hop and a skip to the airport.

By on Nov 10, 2016

Review comment responded on Nov 22, 2016

Thank you for choosing the Sheraton Charlotte Airport as your destination! We are conveniently located about 2 miles away from the airport, which makes traveling a much easier for our guests. I am delighted that you enjoyed your stay and our team was helpful for you. We truly appreciate your very generous review and look forward to welcoming you back in the future!

3
Everyone

There were tons of dogs staying at the hotel and it was hard not to smell wet dog everywhere. We paid an extra $30 a day to stay on the "club" floor which was supposed to be breakfast, happy hour with drinks etc. what we found out was that just about everyone staying at the hotel was coming up to eat. We rarely even got a muffin, we felt like we were ripped off. The other guests told us they just waited until someone used their card to get to that floor and followed them in.

By , from Los Angeles, CA on Oct 11, 2016

Review comment responded on Oct 24, 2016

Frankie, Thank you for completing a review to share your experience with us. I apologize that your stay was less than satisfactory. We are a pet friendly hotel and since many families had to evacuate their homes due to Hurricane Matthew, we did have many dogs at the hotel. I am saddened that you were not able to enjoy the Sheraton Club floor amenities like expected and I apologize about the inconvenience. I have made hotel management aware of your comments to ensure this will not happen again. I truly thank you for bringing this to our attention and hope to welcome you back when your travels bring you to Charlotte.

4

nice location

Everyone

Hotel is close to airport and to down town easy hi-way access bar restaurant pool ..rooms were ok getting a little dated..

By on Oct 3, 2016

Review comment responded on Oct 20, 2016

Gina, thank you for choosing the Sheraton Charlotte Airport Hotel! Our location is wonderful for guest who would like to be close to the airport and easy access to Uptown Charlotte as well. I’m glad that you enjoyed our amenities such as our Restaurant and Bar, Oscars, and our indoor/outdoor pool. We appreciate you taking the time to complete a review and look forward to welcoming you back in the future!

5
Everyone

Nice clean hotel in a good location. If needed I will come back.

By on Sep 20, 2016

Review comment responded on Sep 29, 2016

Thank you for taking the time to review our hotel. We appreciate the kind comments about our ideal location, indoor/outdoor pool and our onsite restaurant, Oscars. We look forward to serving your lodging needs the next time you are in the Queen City!

5
Everyone

Everything from the courtesy shuttle ride from the airport to the hotel. It was nothing but hospitality! I will be staying at this location in my future trips to Charlotte.

By on Sep 12, 2016

Review comment responded on Sep 29, 2016

Thank you for taking the time to provide us with feedback of your stay. I am delighted that our hotel was able to provide services that fit your needs. We take pride in providing our guest with great customer service and a clean environment during every stay. We truly appreciate your generous comments and look forward to welcoming you back in the future!

5

so convenient

Everyone

The hotel was beautiful, super clean and had awesome in room amenities! Would definitely stay there again :)

By on Sep 5, 2016

Review comment responded on Sep 12, 2016

Thank you for providing us with feedback of your recent stay with us! I am thrilled that you enjoyed our newly renovated guest rooms and lobby! Our team works hard to provide each of our guests with a friendly, clean, and welcoming environment. I am delighted that our amenities we offered fit all your needs! Again, thank you for your very generous words. We look forward to connecting with you again in the future!