Nice and comfortable
love the Tru by Hilton properties...they are consistently nice.
I like it cause it was no carpet flooring.
I liked the property - our frustration was with both the staff at check in and the overall lack of information on the Orbitz site regarding the fees associated for pets. The website does not outline the fee associated with the dog we had - just states they accept them. I hindsight the fee at the facility was $75 which is extremely high and we would not have booked had we known of this high fee associated with the pet being included. While the stay was okay, when we went to checkin the person working with us barely spoke any english and was not super friendly nor understanding of our frustration with the Orbitz lack of information regarding the imposed additional fee.
I woke up to a bug crawling on floor. Also had two bugs in my shower. I voiced my concerns to the front desk person when checking out. She informed me that it was okay because they were ladybugs. Bugs are bugs to me and I was very unhappy with how the situation was minimized.
Clean, comfortable accomodations with easy highway access
The rooms were great especially the walk in shower. The breakfast was very good. The staff was absolutely great! They were very helpful and professional. I will stay here again. <><
Lovely hotel, a little pricey
Easy stop off I95 with restaurants close by Cracker Barrel 1/2 mike away and Ruby Tuesday 1/2 mile. Special Ops Museum 10 minutes away. Downtown also less than 10 minutes away. Great location!
Great location right off 95. Cracker Barrell about 1/2 mile away. Great breakfast and great staff. This Hotel is within 10 miles or less to everything. Special Ops museum and downtown center both only few miles away and we enjoyed both.
Room is too small. It's close to highway and very very very noise!!!
Staff friendly and helpful. Place was spotless.
Hotel staff is exceptionally kind! Rooms are clean and comfortable.
Clean, friendly staff, rooms were small, overall a good place to stop for the night.
Staff very courteous
Overall, the hotel is newer and the room is clean and functional. At the time of arrival there was no working elevator, and when I checked out that the second one was still broken. I often had to wait two or three cycles before being able to get on with less than three people wearing masks. I was solicited for a review by Orbitz and noted the elevators were not working (factual statement). At checkout, the clerk recognized me as the person giving this review and asked "Do you want points or a reduced rate?" I was shocked as that is not why I gave the review. I gave it because I was asked for it. She continued with "Well, the elevator is fixed now" and I pointed out that if it breaks again they still have no backup. She then blamed the elevator company for not getting the part, and asked (in what I took as condescending) 'You have heard of supply chain issues?" then went back to the "Do you want points or a rate reduction?" I accepted neither. Customer service people (of all businesses) here's a tip - when you solicit a review the correct answer is "Thank you for your feedback." If the review has a criticism the correct answer is "I am sorry." Don't insult me by implying that I'm trying to get something for nothing. One final thing - stop using the pandemic "the dog ate my homework" excuse for everything. If you give me the part number of the missing elevator component I'm pretty sure I can find it. You just have to try a little harder and be more creative these days.
Tru by Hilton Fayetteville I-95, NC places you within a 10-minute drive of Cape Fear Botanical Gardens and Segra Stadium. This 109-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
55-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets. Refrigerators, free local calls, and safes are also standard. Weekly housekeeping is available.
At Tru by Hilton Fayetteville I-95, NC, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, an arcade/game room, and free newspapers.
Nice and comfortable
love the Tru by Hilton properties...they are consistently nice.
Dear Jennifer, Thank you for choosing Tru by Hilton Fayetteville I-95 again! It is our pleasure to accommodate you every time you visit Fayetteville, and we thank you for your love for our brand and such generous compliments. We are always eager to hear from our guests, so we appreciate you sharing this feedback. We appreciate your business and look forward to welcoming you back soon!Thank you,Tru by Hilton Fayetteville Management Team
Dear francis, We are glad to see your excellent rating for Tru by Hilton Fayetteville I-95. Your review is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Thank you,Tru by Hilton Fayetteville Management Team
I like it cause it was no carpet flooring.
Dear Giovanna, We appreciate you taking the time to write a review about your visit to Tru by Hilton Fayetteville I-95. It is a pleasure to know how much you enjoyed your stay with us. We appreciate your feedback and hope to have an opportunity to serve you again in the future!Thank you,Tru by Hilton Fayetteville Management Team
I liked the property - our frustration was with both the staff at check in and the overall lack of information on the Orbitz site regarding the fees associated for pets. The website does not outline the fee associated with the dog we had - just states they accept them. I hindsight the fee at the facility was $75 which is extremely high and we would not have booked had we known of this high fee associated with the pet being included. While the stay was okay, when we went to checkin the person working with us barely spoke any english and was not super friendly nor understanding of our frustration with the Orbitz lack of information regarding the imposed additional fee.
Dear Kimberly, Thank you for taking the time to post your online review. We are pleased you enjoyed most aspects of your stay. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the area.Thank you,Tru by Hilton Fayetteville Management Team
Dear David, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Tru by Hilton Fayetteville I-95, look forward to your next visit.Thank you,Tru by Hilton Fayetteville Management Team
I woke up to a bug crawling on floor. Also had two bugs in my shower. I voiced my concerns to the front desk person when checking out. She informed me that it was okay because they were ladybugs. Bugs are bugs to me and I was very unhappy with how the situation was minimized.
Dear Betty, Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments regarding the service issues that impacted your experience, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Thank you,Tru by Hilton Fayetteville Management Team
Clean, comfortable accomodations with easy highway access
Dear Douglas, We appreciate you taking the time to write a review about your visit to Tru by Hilton Fayetteville I-95. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations and that you could take advantage of our convenient location. We appreciate your patronage and hope to have an opportunity to serve you again in the future!Thank you,Tru by Hilton Fayetteville Management Team
The rooms were great especially the walk in shower. The breakfast was very good. The staff was absolutely great! They were very helpful and professional. I will stay here again. <><
Dear Robert, Thank you for choosing Tru by Hilton Fayetteville I-95 and sharing your experience. We are glad you were pleased with our well-kept accommodations and that you enjoyed the breakfast we offer. We are also delighted to learn that you were content with the courteous service our associates delivered. We will surely share your kind compliments with our team. Thank you again for the great review. Please come and see us again! Kerri RobertsonGeneral Manager
Lovely hotel, a little pricey
Sameer, we appreciate you taking the time to write a review about your visit to Tru by Hilton Fayetteville I-95. It is a pleasure to know how much you enjoyed your stay with us. We appreciate your feedback and hope to have an opportunity to serve you again in the future! Kerri Robertson General Manager
Dear Shantell, Thank you for the kind words about our clean and comfortable accommodations! We are always eager to hear from our guests, so we appreciate you taking the time to share this feedback.It was a pleasure hosting you at Tru by Hilton Fayetteville I-95, and we hope you will choose to visit again soon!Thank you,Tru by Hilton Fayetteville Management Team