The lady at the front desk was not friendly at all. The door leading to the outside never locked and was unlocked all nite long, very unsafe. The hot tub was not working. The breakfast bar was out of stock on numerous items. I had stayed here a few times before but this will be my last stay here. Very disappointed.
There was no one at front desk. The guy before me had waited 35 minutes. We waited about 15, with no one at front desk, even after the guy ahead of me rang the bell several times. When it was my turn, she did not have the handicap toilet I had requested. I had called hotel several days in advance, and spoke to someone at the front desk. This is after the reservation agent assured me, but I wanted to confirm with the hotel itself. She also confirmed I would get the higher toilet with grab bars. This check in person just said we don’t have any available! No apology, no nothing. I had to call another hotel, which luckily had a wonderful accessible toilet room available. I had to pay more, get my poor mother back to the van and drive to another place about 10 minutes away. And get her out and into room after an exhausting day at Duke Cancer Center. Do NOT go there unless you don’t care what room type you’re given, how long check in takes, and the rudeness of the staff.
We really liked the hotel it was very nice and our room was comfortable. we just had issue with the hotel double charging our card for a one night stay and the hot tub wasn't working
The floors in the common areas were filthy. It seems they seldom mop or or vaccum; for example, there was a large schmeear of ketchup/mud/poop in the lobby area rhat remained the entirety of my stay.
Ok
After going to a terrible LaQuinta in S Nashville this was so much better.
Just came to drop a good review after watching the manager deal with a really angry dude at the front desk.It's a good hotel, pet friendly, convenient safe and clean. Not sure what had him so disgruntled, but I'm sure he left a nasty review so I came here to balance that out. This is a nice, regular hotel.You want the Ritz? Go stay there.
The breakfast was pathetic. One pastry in bag left, out of juice and oranges.
The receptionist was patient and friendly. We had an issue with our booking through Orbitz and she helped us straighten it out. Hotel is in a busy street so traffic is heard through the bedroom windows. Clean and comfortable beds.
Very cozy, clean, and affordable. My girls said they felt like princesses there
Room was clean, staff was friendly. I’d definitely stay at this location again
The property was very old. As i arrived, therr was a group of about 10 people that came from the pool and at the front desk arguing about extra keys and the employee tellkng them they wouldnt have but so many people in the room. We knew from that moment it wouldn't be good. We had to sign a waiver which ive never done before at a hotel in my decades of hotel stays. The hotel wreaked of chlorine, the elevaror was old and the rooms very outdated. Definitely not what the internet site portrayed.
Noisy - they did not refund me for an experience in which I couldn't sleep there at night. I'm really upset and never want to stay at a La Quinta again.
We liked the lobby area and the set-up of the room. The lady that checked us in was very unfriendly. As soon as I walked in, she did not greet me but rather looked up from what she was doing to tell me to 'hold on a minute'. Our toilet was clogged and the guy that brought us a plunger was helpful. The plunger sat outside our room though for another 2 days after we used it. The door to the bedroom part of our suite had been removed which was an issue for us since we needed the separation so I could sleep after my surgery. The pool was not heated at all and we were not able to use it. The hot tub was fine but not appropriate for my 7 year old. Since the pool was the main reason we chose that hotel, it was quite disappointing. The shower had stains. The breakfast was not good either. The eggs had a very weird taste and the sausage was overcooked. Overall we were quite surprised that this hotel had such high ratings. We are not typically picky people, but this experience was just disappointing.
The staff at this property was extremely rude and insensitive. We were traveling with a dog, we checked pet friendly hotels on orbitz and arrived with our dog. We were given a room on the 4th floor. Long story short, we were woken up at 8:30 in the morning by a really rude man telling us that our dog kept everyone up all night barking (we were there for the night and she barked maybe 2 or 3 times over the course of 15 seconds). He told us we weren’t allowed to have a dog on the fourth floor - we had no idea. He demanded that we move rooms right away (keep in mind we were just woken up a few minutes before on our only morning to sleep in during our trip). He argued with us and then told us we needed to be downstairs right away and stormed off. We went downstairs will all of our stuff packed up, only to be greeted by another rude employee. We were now told that there wasn’t actually a room for us yet. We would have to wait. We’re standing in our pajamas, in the middle of a hotel, with all of our stuff with no place to go back to sleep. The staff members didn’t seem to care. We said we were just going to leave and she kept insisting “you can just leave if you want”. It was the most bizarre experience I’ve ever had from someone in the hospitality industry. I can’t imagine returning to this hotel.
Located in North Garrett Road, La Quinta Inn & Suites by Wyndham Univ Area Chapel Hill is 2.8 mi (4.5 km) from Mechanics & Farmers Bank and within a 5-minute drive of Duke University. This 130-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.
Guests of La Quinta Inn & Suites by Wyndham Univ Area Chapel Hill have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
The lady at the front desk was not friendly at all. The door leading to the outside never locked and was unlocked all nite long, very unsafe. The hot tub was not working. The breakfast bar was out of stock on numerous items. I had stayed here a few times before but this will be my last stay here. Very disappointed.
There was no one at front desk. The guy before me had waited 35 minutes. We waited about 15, with no one at front desk, even after the guy ahead of me rang the bell several times. When it was my turn, she did not have the handicap toilet I had requested. I had called hotel several days in advance, and spoke to someone at the front desk. This is after the reservation agent assured me, but I wanted to confirm with the hotel itself. She also confirmed I would get the higher toilet with grab bars. This check in person just said we don’t have any available! No apology, no nothing. I had to call another hotel, which luckily had a wonderful accessible toilet room available. I had to pay more, get my poor mother back to the van and drive to another place about 10 minutes away. And get her out and into room after an exhausting day at Duke Cancer Center. Do NOT go there unless you don’t care what room type you’re given, how long check in takes, and the rudeness of the staff.
We really liked the hotel it was very nice and our room was comfortable. we just had issue with the hotel double charging our card for a one night stay and the hot tub wasn't working
The floors in the common areas were filthy. It seems they seldom mop or or vaccum; for example, there was a large schmeear of ketchup/mud/poop in the lobby area rhat remained the entirety of my stay.
Ok
After going to a terrible LaQuinta in S Nashville this was so much better.
Just came to drop a good review after watching the manager deal with a really angry dude at the front desk.It's a good hotel, pet friendly, convenient safe and clean. Not sure what had him so disgruntled, but I'm sure he left a nasty review so I came here to balance that out. This is a nice, regular hotel.You want the Ritz? Go stay there.
The breakfast was pathetic. One pastry in bag left, out of juice and oranges.
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.