There was a large dead beetle in the entry when we arrived on Saturday & it was still there when we checked out on Monday. Trash was over flowing during the breakfast times. Standard items found in rooms were not found in our room (hair dryer, extra toilet paper, multiple towels, shampoo, etc.) Rear door into the building was not locked.
Did not get the room I booked. Floor was sloped effecting the toilet which was dangerous. Shower curtain could not stay closed due to the uneven floor. Nothing in bathroom but shampoo and bar of soap. Very basic accommodations.
Several spots on the ceiling are covered in visible mold, every piece of linen was soiled, LOUD guest, listened to several arguments, broken latch on room door, ceiling leaking in the hallway, electricity going in and out, and to top it all off roaches! I packed my family up at 2 am and drove home in another state after a wedding I was in. The best thing about this experience is I got my money back! I will never stay at another La Quinta again!
First room was dirty, smelled like weed, and had pizza boxes all over the room. The person working the desk was not professional and unfriendly. The office area, food area, hallways and elevators were dirty. The second room was clean. The traffic from highway is loud. I do not recommend.
I did not like the noise elevator..made me feel not safe..it felt like it was about to fall down
It was perfect for our needs.
I liked the staff and the breakfast. The room was clean. The overall property could be cleaner (cigarette butte in the elevator) and could have better lighting. We couldn’t control the temperature in our bedroom- it was either too hot or too cold.
All the staff were very friendly! Room and bathroom very clean and comfy bed. Good value for the price!
This property is dirty and unkept. Very dated and basic maintenance was lacking. I checked in and then checked out without staying!!!
The property and location is always good. This has been my first choice to stay when visiting the area for work. I am in the area twice a month for two nights so I normally stay four days out of the month. After this last stay I will make it my business to make this my last choice and place to stay. Aretha is always professional, friendly and respectful to me. The manager Daryl was a little rude this stay. I understand all of the pet policies and always comply because I’m a respectful person, but he should really calm down and try not to overreact especially being a manager. He completely offended me and I don’t care to go back.
Desk called an hour after check-in to make sure everything was fine. Only coffee in morning.
I have stayed here before and they have not kept up the building very well. The toilets barely worked. The website says free breakfast and theres no breakfast provided, not even to go. Just disappointing. Will not stay here again.
Like the vintage look but didn't like deposit fee of $75!
Building was old but had been extensively renovated. Nice place to stay
The room smelled awful! Not like an animal or pet.... the doors are old and are extremely loud when they close. The air conditioner woke me up every time it shut off. I was there 2 nights, reserved for 4 and left early because I didn’t sleep for 2 nights. And this was a room away from the elevators and ice machines, at the end of the hall. My room keys didn’t work after the first night. I was unable to get inside the building at the entrance closest to my room because it was broken- key card not working. I’ll never stay there again. At the holiday inn in wake forest and it’s sooooo much better.
Good location. Hotel staff friendly. Rooms are nice. Breakfast was good.
Nothing to comment on stay was nice quiet and clean
Located in Crabtree within a 15-minute walk of Crabtree Valley Mall, La Quinta Inn & Suites by Wyndham Raleigh Crabtree is within a few miles (5 km) of Shelley Lake Park. This 130-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At La Quinta Inn & Suites by Wyndham Raleigh Crabtree, guests have access to a gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, a meeting room, and express check-out.
There was a large dead beetle in the entry when we arrived on Saturday & it was still there when we checked out on Monday. Trash was over flowing during the breakfast times. Standard items found in rooms were not found in our room (hair dryer, extra toilet paper, multiple towels, shampoo, etc.) Rear door into the building was not locked.
Did not get the room I booked. Floor was sloped effecting the toilet which was dangerous. Shower curtain could not stay closed due to the uneven floor. Nothing in bathroom but shampoo and bar of soap. Very basic accommodations.
Several spots on the ceiling are covered in visible mold, every piece of linen was soiled, LOUD guest, listened to several arguments, broken latch on room door, ceiling leaking in the hallway, electricity going in and out, and to top it all off roaches! I packed my family up at 2 am and drove home in another state after a wedding I was in. The best thing about this experience is I got my money back! I will never stay at another La Quinta again!
Thank you for taking the time to write a review. Our team works hard to provide a great experience for our guests and it looks like we missed the mark during your stay. Your feedback is appreciated and will be used to help us make improvements and we hope that you will consider trying us again in the future.
First room was dirty, smelled like weed, and had pizza boxes all over the room. The person working the desk was not professional and unfriendly. The office area, food area, hallways and elevators were dirty. The second room was clean. The traffic from highway is loud. I do not recommend.
Thank you for taking the time to write a review. Our goal is to provide a great experience during your stay and it looks like we fell short of our goal. It's disappointing to hear of the issues you experienced and that our front office staff didn't take better care of you while you were here. Please know that we take your comments seriously and they will help us to make improvements to our hotel.
I did not like the noise elevator..made me feel not safe..it felt like it was about to fall down
Thank you for taking the time to share your experience with us. We're deeply sorry this was not as expected. We're working diligently to make a difference by improving our product quality and our services. My sincere apologies again.
It was perfect for our needs.
Thank you for your kind review!
I liked the staff and the breakfast. The room was clean. The overall property could be cleaner (cigarette butte in the elevator) and could have better lighting. We couldn’t control the temperature in our bedroom- it was either too hot or too cold.
Thank you for the feedback and we will look into these issues and correct immediately. Thank you again.
All the staff were very friendly! Room and bathroom very clean and comfy bed. Good value for the price!
Thank you for the feedback!
This property is dirty and unkept. Very dated and basic maintenance was lacking. I checked in and then checked out without staying!!!
Thank you for the feedback and we are truly sorry for the trouble we put you through. This is not what you should expect and this will be corrected. Thank you again.
The property and location is always good. This has been my first choice to stay when visiting the area for work. I am in the area twice a month for two nights so I normally stay four days out of the month. After this last stay I will make it my business to make this my last choice and place to stay. Aretha is always professional, friendly and respectful to me. The manager Daryl was a little rude this stay. I understand all of the pet policies and always comply because I’m a respectful person, but he should really calm down and try not to overreact especially being a manager. He completely offended me and I don’t care to go back.
Thank you for sharing your feedback and we are truly sorry for the lack of care during your stay. This is not how you should be treated and we will correct this immediately. Thank you again. DC
Thank you for the review. We will make sure the rooms are stocked with the proper amenities as well as taking care of the trash throughout the day.