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Recent guest reviews

The location is great. It was a nice room size for our family. This place had great reviews but the disappointment set in when we got to our room & it smelled like someone had been smoking in there. The bathroom floor needed sweeping and there was a brown handprint on the back of bathroom door. The lady at the front desk was super nice and gave us a new room. It was cleaner than the last but we had to go downstairs to get fresh sheets because ours looked stained. It came with such glowing reviews so maybe they were having an off day.

I found a bed bug of some sort crawling around on the pull out couch where my daughter was sleeping and management has not reached back out to me to further investigate the occurrence. I have called every day since then & still no call back.

My family and I stayed for the weekend, it was clean and comfortable.

Lots of room for all of us, good breakfast . The pool is beautiful

Always stay here when visit Raleigh and staff is always pleasant and courteous. All requests are handled in a timely manner. We are always very satisfied with our stay really like home away from home for us

I stayed at the correct hotel but the wrong location booked through Orbitz (3rd party). Orbitz refunded my $ and the Hilton staff made the calls and arrangements for me to switch locations, based on availability. Unfortunately they could not grant 3 nights stay, only two because they were booked. The issue I had was they gauged me on the cost of stay because I was desparate and they "had me". They did not honor my total payment for 3 nights, in fact they charged me almost as much as I paid for 3 nights and I only stayed 2. Is unfortunate. In the future I will intentionally choose another hotel chain because of this experience. - that's all management and corporate. Otherwise the staff was super friendly, accomodating, and the hotel itself is excellent.

It was great having a comfortable "home" while we were visiting family. We appreciated the quiet and feeling of security in the neighborhood. The staff was friendly and accommodating. We enjoyed having breakfast available and while we didn't take advantage of it, the evening light meal was a nice option.

As we sat in the living room that night the ice maker began whining and growling, trying to suck water in and make ice. Finally I disconnected it to make the noise go away. Later that night I tried to shower but the wAter pressure was so low, and the bathtub only would work, but very slowly. No shower that night or next day. I told the front desk clerk the next day. He said "Wow really '" and asked me if I turned it on correctly. No maintenance and well used furnishings. Great location and a nice place otherwise. Nice but inexperienced staff.

HOTEL WAS GREAT, DINNER AND BREAKFAST VERY GOOD. ROLLING STONES CONCERT AND THE HOTEL WAS PACKED BUT THEY HAD EVERYTHING UNDER CONTROL. IT WOULD HAVE BEEN NICE TO HAVE A SHUTTLE TO THE STADIUM.

Very clean hotel. Staff is super and walking distance to mall. It was perfect

Lots of space at this well-located property. Two full rooms, kitchen and dining area. The place has some age on it, but it has been well maintained. Staff was very pleasant and very helpful.

very nice experience. food was good. clean hotel, staff was mostly good. the only down side was when we first arrived, we were given a smoking room, and when my wife went back to change it the desk clerk insisted that's what we booked. my wife had to tell her do you want to see my reservation. after that we got our room , a non-smoking room which was booked by us in the first place.

We stayed here for a tournament that we were playing in Raleigh and we had a great stay. The staff were courteous and helpful with everything we needed. The breakfast was a big plus with hot food and plenty of stuff to choose from. Very relaxing atmosphere in the whole place. I would most definitely stay here again if in the area.

We had a wonderful experience. The staff was helpful and the hotel is close to lots of shopping. Rooms are large and very clean. We would definitely stay again.

Rested there for a night while in town for an anniversary event for a civic organization. Hotel was spotless and very safe. Nearby to LOTS of local shopping and close to all the amenities of downtown and North Raleigh.

We stayed here for a convention at the RBC center. It was a straight shot with one turn and we were there. The staff was nice and friendly, and the rooms were clean. Really no complaints at all. Thank you so much for a good breakfast.

First, my wife and daughter did not feel safe in the hotel. This was not a good experience for them. The room was uncomfortable and in desperate need of updating. The furniture was stained and in poor condition. The bedding was stained and in poor condition! Although I had reserved a non-smoking king room, the staff tried to put them in a smoking double room. Later, the power was lost in the room and two room light bulbs blew out in the room. My wife asked for replacement lightbulb and offered to put them in but the staff said they would replace them after she checked out. When they checked out, the staff asked them how they enjoyed their stay and they stated they did not, the response was, "We will make a note of it." I am a Hilton HHonors Diamond VIP with over 100K points currently. I will register an official customer complaint with HHonors on this stay. We will never stay at this location again!

Quick check-in, clean room, comfortable bed

Homewood Banks Dr Raleigh NC

Hotel highlights

  • Walking distance to Crabtree Valley Mall
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Crabtree within a short walk of Crabtree Valley Mall, Homewood Suites by Hilton Raleigh - Crabtree Valley is within 2 miles (3 km) of Laurel Hills Park. This 137-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, sofa beds, and dining areas.


Property features

Renovated in 2017, Homewood Suites by Hilton Raleigh - Crabtree Valley offers a gym, free WiFi in public areas, and a 24-hour business center. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, a meeting room, and express check-in.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 5

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 5

Suite, 1 Bedroom, Balcony

1 King Bed | Sleeps 5

Guest reviews for Homewood Suites by Hilton Raleigh - Crabtree Valley

Everyone (4) Business (7) Couples (5) Family (8) Other (1) Friends (1)
2
Family with small children

The location is great. It was a nice room size for our family. This place had great reviews but the disappointment set in when we got to our room & it smelled like someone had been smoking in there. The bathroom floor needed sweeping and there was a brown handprint on the back of bathroom door. The lady at the front desk was super nice and gave us a new room. It was cleaner than the last but we had to go downstairs to get fresh sheets because ours looked stained. It came with such glowing reviews so maybe they were having an off day.

By on Mar 1, 2021

2
Family with small children

I found a bed bug of some sort crawling around on the pull out couch where my daughter was sleeping and management has not reached back out to me to further investigate the occurrence. I have called every day since then & still no call back.

By on Sep 23, 2020

4
Everyone

By on Mar 1, 2020

Review comment responded on Mar 17, 2020

Thank you for being a guest and taking a moment to share your experience. We are sorry you did not enjoy your stay and would love to learn what caused this. Please feel free to reach out to us at the hotel directly to let us know how we can improve We look forward to hearing from you.

4
Family with small children

My family and I stayed for the weekend, it was clean and comfortable.

By on Jan 14, 2020

Review comment responded on Jan 23, 2020

Thank you for being our guest and thank you for taking a moment to tell us about your stay! We hope to welcome you and your family back again soon!

5
Everyone

By on Aug 3, 2019

Review comment responded on Sep 26, 2019

Thank you!

5
Family Family

Lots of room for all of us, good breakfast . The pool is beautiful

By on May 20, 2019

5
Family with small children Family

Always stay here when visit Raleigh and staff is always pleasant and courteous. All requests are handled in a timely manner. We are always very satisfied with our stay really like home away from home for us

By on Feb 23, 2019

4
Business

I stayed at the correct hotel but the wrong location booked through Orbitz (3rd party). Orbitz refunded my $ and the Hilton staff made the calls and arrangements for me to switch locations, based on availability. Unfortunately they could not grant 3 nights stay, only two because they were booked. The issue I had was they gauged me on the cost of stay because I was desparate and they "had me". They did not honor my total payment for 3 nights, in fact they charged me almost as much as I paid for 3 nights and I only stayed 2. Is unfortunate. In the future I will intentionally choose another hotel chain because of this experience. - that's all management and corporate. Otherwise the staff was super friendly, accomodating, and the hotel itself is excellent.

By on Mar 4, 2017

4

loved having a suite!

Everyone

It was great having a comfortable "home" while we were visiting family. We appreciated the quiet and feeling of security in the neighborhood. The staff was friendly and accommodating. We enjoyed having breakfast available and while we didn't take advantage of it, the evening light meal was a nice option.

By on Jun 14, 2016

2

hire a plumber

Everyone

As we sat in the living room that night the ice maker began whining and growling, trying to suck water in and make ice. Finally I disconnected it to make the noise go away. Later that night I tried to shower but the wAter pressure was so low, and the bathtub only would work, but very slowly. No shower that night or next day. I told the front desk clerk the next day. He said "Wow really '" and asked me if I turned it on correctly. No maintenance and well used furnishings. Great location and a nice place otherwise. Nice but inexperienced staff.

By on Feb 14, 2016

Homewood Suites by Hilton Raleigh - Crabtree Valley

5400 Homewood Banks Dr, Raleigh, NC 27612
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