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Homewood Suites by Hilton Raleigh - Crabtree Valley

3.0 out of 5.0

Recent guest reviews

I stayed at the correct hotel but the wrong location booked through Orbitz (3rd party). Orbitz refunded my $ and the Hilton staff made the calls and arrangements for me to switch locations, based on availability. Unfortunately they could not grant 3 nights stay, only two because they were booked. The issue I had was they gauged me on the cost of stay because I was desparate and they "had me". They did not honor my total payment for 3 nights, in fact they charged me almost as much as I paid for 3 nights and I only stayed 2. Is unfortunate. In the future I will intentionally choose another hotel chain because of this experience. - that's all management and corporate. Otherwise the staff was super friendly, accomodating, and the hotel itself is excellent.

It was great having a comfortable "home" while we were visiting family. We appreciated the quiet and feeling of security in the neighborhood. The staff was friendly and accommodating. We enjoyed having breakfast available and while we didn't take advantage of it, the evening light meal was a nice option.

As we sat in the living room that night the ice maker began whining and growling, trying to suck water in and make ice. Finally I disconnected it to make the noise go away. Later that night I tried to shower but the wAter pressure was so low, and the bathtub only would work, but very slowly. No shower that night or next day. I told the front desk clerk the next day. He said "Wow really '" and asked me if I turned it on correctly. No maintenance and well used furnishings. Great location and a nice place otherwise. Nice but inexperienced staff.

HOTEL WAS GREAT, DINNER AND BREAKFAST VERY GOOD. ROLLING STONES CONCERT AND THE HOTEL WAS PACKED BUT THEY HAD EVERYTHING UNDER CONTROL. IT WOULD HAVE BEEN NICE TO HAVE A SHUTTLE TO THE STADIUM.

Very clean hotel. Staff is super and walking distance to mall. It was perfect

Lots of space at this well-located property. Two full rooms, kitchen and dining area. The place has some age on it, but it has been well maintained. Staff was very pleasant and very helpful.

very nice experience. food was good. clean hotel, staff was mostly good. the only down side was when we first arrived, we were given a smoking room, and when my wife went back to change it the desk clerk insisted that's what we booked. my wife had to tell her do you want to see my reservation. after that we got our room , a non-smoking room which was booked by us in the first place.

We stayed here for a tournament that we were playing in Raleigh and we had a great stay. The staff were courteous and helpful with everything we needed. The breakfast was a big plus with hot food and plenty of stuff to choose from. Very relaxing atmosphere in the whole place. I would most definitely stay here again if in the area.

We had a wonderful experience. The staff was helpful and the hotel is close to lots of shopping. Rooms are large and very clean. We would definitely stay again.

Rested there for a night while in town for an anniversary event for a civic organization. Hotel was spotless and very safe. Nearby to LOTS of local shopping and close to all the amenities of downtown and North Raleigh.

We stayed here for a convention at the RBC center. It was a straight shot with one turn and we were there. The staff was nice and friendly, and the rooms were clean. Really no complaints at all. Thank you so much for a good breakfast.

First, my wife and daughter did not feel safe in the hotel. This was not a good experience for them. The room was uncomfortable and in desperate need of updating. The furniture was stained and in poor condition. The bedding was stained and in poor condition! Although I had reserved a non-smoking king room, the staff tried to put them in a smoking double room. Later, the power was lost in the room and two room light bulbs blew out in the room. My wife asked for replacement lightbulb and offered to put them in but the staff said they would replace them after she checked out. When they checked out, the staff asked them how they enjoyed their stay and they stated they did not, the response was, "We will make a note of it." I am a Hilton HHonors Diamond VIP with over 100K points currently. I will register an official customer complaint with HHonors on this stay. We will never stay at this location again!

Quick check-in, clean room, comfortable bed

Great value compared to other suite hotels in the same area. The rooms are spacious...particularly the bathroom. The beds are extremely comfortable and the location was perfect for me. The only disappointing thing was that the refrigerator never made ice in the automatic ice maker and the room did not get quite as cold I as like when i'm traveling alone...but it was still pretty comfortable for a 98 degree day in July. I will definitely be staying here again.

Great hotel+ Friendly staff + Full Breakfast & Dinner = #1 Hotel!

The staff was very friendly and helpful. Tha shuttle was able to take me to several locations at a moments notice. Clean rooms, nice breakfast, comfortable bed and nice kitchen area. It was like staying with friends.

The room was better than I expeded. I was given a smoking room, and when I arived they gladley changed it to a non smoking room.

The only complaint i had was the room type i had reserved was not available. 1 of us had to sleep on a pull out sofa.

Nice hotel. Hallways and elevators were a little dirty, but room was clean and good for our toddler. Would stay there again.

First time we have ever stayed at a Homewood Suites and won't be the last. This wasn't just a good value for the money but actually the most well appointed, comfortable hotel room we have ever stayed in bar none. Great bed....I didn't want to get out of it. Very friendly desk clerk who could not have been more helpful. Full kitchen with granite counter tops for longer stays! And still they serve a full breakfast in the morning included in the price. Great place.

5400 Homewood Banks Dr Raleigh NC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • 24-hour fitness center

Located in Crabtree within a short walk of Crabtree Valley Mall, Homewood Suites by Hilton Raleigh - Crabtree Valley is within 2 miles (3 km) of Laurel Hills Park. This 137-room, 3-star aparthotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Shelley Lake Park and Lassiter Mill Historic Park are also nearby.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 137 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with video-game consoles. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.


Property features

At Homewood Suites by Hilton Raleigh - Crabtree Valley, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Transportation is made easy with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed

King 1 | Sleeps 5

Suite, 1 King Bed

King 1 | Sleeps 5

Suite, 2 Bedrooms, Non Smoking

King 1 | Sleeps 9

Studio Suite, 1 Queen Bed

Queen 1 | Sleeps 5

Guest reviews for Homewood Suites by Hilton Raleigh - Crabtree Valley

Everyone (2) Business (7) Couples (5) Family (5) Other (1) Friends (1)
4
BusinessTravelers

I stayed at the correct hotel but the wrong location booked through Orbitz (3rd party). Orbitz refunded my $ and the Hilton staff made the calls and arrangements for me to switch locations, based on availability. Unfortunately they could not grant 3 nights stay, only two because they were booked. The issue I had was they gauged me on the cost of stay because I was desparate and they "had me". They did not honor my total payment for 3 nights, in fact they charged me almost as much as I paid for 3 nights and I only stayed 2. Is unfortunate. In the future I will intentionally choose another hotel chain because of this experience. - that's all management and corporate. Otherwise the staff was super friendly, accomodating, and the hotel itself is excellent.

By on Mar 4, 2017

4

loved having a suite!

Everyone

It was great having a comfortable "home" while we were visiting family. We appreciated the quiet and feeling of security in the neighborhood. The staff was friendly and accommodating. We enjoyed having breakfast available and while we didn't take advantage of it, the evening light meal was a nice option.

By on Jun 14, 2016

2

hire a plumber

Everyone

As we sat in the living room that night the ice maker began whining and growling, trying to suck water in and make ice. Finally I disconnected it to make the noise go away. Later that night I tried to shower but the wAter pressure was so low, and the bathtub only would work, but very slowly. No shower that night or next day. I told the front desk clerk the next day. He said "Wow really '" and asked me if I turned it on correctly. No maintenance and well used furnishings. Great location and a nice place otherwise. Nice but inexperienced staff.

By on Feb 14, 2016

5

family trip

Families

HOTEL WAS GREAT, DINNER AND BREAKFAST VERY GOOD. ROLLING STONES CONCERT AND THE HOTEL WAS PACKED BUT THEY HAD EVERYTHING UNDER CONTROL. IT WOULD HAVE BEEN NICE TO HAVE A SHUTTLE TO THE STADIUM.

By on Jul 4, 2015

5

great for work or pleasure

BusinessTravelers

Very clean hotel. Staff is super and walking distance to mall. It was perfect

By on Apr 14, 2015

4

good value, good location.

BusinessTravelers

Lots of space at this well-located property. Two full rooms, kitchen and dining area. The place has some age on it, but it has been well maintained. Staff was very pleasant and very helpful.

By on May 29, 2014

4

raleigh vacation

Couples

very nice experience. food was good. clean hotel, staff was mostly good. the only down side was when we first arrived, we were given a smoking room, and when my wife went back to change it the desk clerk insisted that's what we booked. my wife had to tell her do you want to see my reservation. after that we got our room , a non-smoking room which was booked by us in the first place.

By on Oct 27, 2013

4

playing ball

Families

We stayed here for a tournament that we were playing in Raleigh and we had a great stay. The staff were courteous and helpful with everything we needed. The breakfast was a big plus with hot food and plenty of stuff to choose from. Very relaxing atmosphere in the whole place. I would most definitely stay here again if in the area.

By on Jul 22, 2013

4

good value.

Couples

We had a wonderful experience. The staff was helpful and the hotel is close to lots of shopping. Rooms are large and very clean. We would definitely stay again.

By on Oct 24, 2011

4

very comfy!

Singles

Rested there for a night while in town for an anniversary event for a civic organization. Hotel was spotless and very safe. Nearby to LOTS of local shopping and close to all the amenities of downtown and North Raleigh.

By on May 30, 2011