Extended Stay America-Raleigh-North Raleigh-Wake Towne Drive2.5 out of 5.0
Recent guest reviews
My boyfriend and I stayed at this property for a little over a month when we moved here suddenly due to an unexpected job offer. The hotel was very basic except for the full kitchen. We had a queen suite which was very spacious. The best part of our stay was the excellent customer service that we received on a daily basis from Chenek. She was always kind, helpful, patient, pleasant and very accommodating. I'm a Travel Agent so I purposely take notice of the level of customer service that I receive while staying at any property. I was impressed with Chenek. Now housekeeping slacked just a little at times however whenever I reported an issue it was always addressed and resolved. I have stayed at a couple of other ESA properties in the RDU area and this is the best one. I would stay at this property again.
I would lile to say our visit to this Extended stay America on 921 wake town drive was wonderful! Chenek was very nice to my babe and i. She made the check-in/ check-out processes a breeze! 😊 Even though we were tired and anxious to get into our room, Chenek was polite, kind, understanding and handled us well!
Untrained front desk clerk working solo didn't know how to check us in, had us come back later to make payment. Bathroom toilet seat problem & told us to come to front desk for plunger when toilet stopped working, and dirty tub surround. Stained carpeting. Driveway untouched from snow 2 days ago. No coffee, cups, muffins, or oatmeal as promised, even at 7:30 AM two days. And there's more! Will never return. Excessive noise from people and dogs after 11 PM.
I experienced having a room that was not cleaned and ready for a guest at time of check-in. If the head housekeeper had of checked the room she would of seen the debris in the toilet, the trash around the fridge and pizza box left in it along with the leak and crack, the dirtiness of the stove and oven and entire kitchen area, as well as the condition of the carpet just looking in the room.
I have stayed at this hotel several days a month for 1 1/2 years. Over this period of time the breakfasts (included) now offer coffee with no sugar only. No grits, no oatmeal, no granola bar, no muffins. 5 visits in a row I was told the same BS excuse, the truck will be here on Friday. Pure BS. My room was dirty, the toilet was dirty, the dish detergent was open and used and left on the back counter not even by the sink. The non-smoking room had the window open on arrival and smelled very much like smoke. Cigarettes this time, not marijuana like last visit. I will not be returning again.
I'm very disappointed with my stay the room I had is infested with bed bug. I did not get any sleep for two nights. I stayed at the location plenty of times but this stay was the worst. I never had a problem like this before I would not expect this from a hotel of this nature.
The staff at check in were super friendly even when we showed up at the wrong campus. We had no idea that there was an east or west campus and the address on our reservations was wrong. But the staff said they were used to that and they just redirected us with a smile. There were some sketchy people wondering around the parking lot when we arrived and when we checked out the next day. The carpet needs to be replaced because it's sticky and gross. If you like firm and lumpy beds this is for you. The fridge in the room ran all night and by ran I mean vibrated the floors. I have to say the room was clean but had the musty smell and our clothes smelled like it when we returned home. When we woke up the the next morning to check out and the hall reeked of marijuana. I mean reeked so bad your eyes would water. Their website advertised continental breakfast uh wrong it's "grab n go" and there was nothing left but a mini muffin and a granola bar at 7:30 am. The guy at check out said we were to late and they had been cleaned out. Okay... so are you putting more out since this "grab n go breakfast is till 9? Guess what the answer was! No! When we did check out we got nothing more than a here's you receipt. No smile. No thank you for staying with us. Not even a thank you for helping pay my salary. Overall we were disappointed considering we paid 75 dollars for one night. If you need a clean room for one night you will survive but I couldn't stay here more than one night.
We stayed here as a last minute thing and arrived very late. The woman on reception was lovely and checked us in quickly and efficiently. The room was fine and had a full kitchen, however due to the late arrival we did not realise til later that you have to order what you want in the kitchen and they deliver it. We didn't even have a rubbish bin. Very handy for people who are needing to stay for a bit, as the name indicates. Very handy position, close enough to a big Kroger. Quiet and restful.
Chenek was very helpful during my chechin. I was very tired & arrived a little eary, but Chenek handled everything very professionally. Too bad the best rates aren't available through the hotel; my visits are somewhat long term, but the bookings are made 3rd party.
If you like hookers you'll live this place. Super dirty, smelled, and generally depressing. My Air B&B was cancelled so I booked this last minute. Now I think I have scabbies. But what a value!!!Dont do it!
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Extended Stay America-Raleigh-North Raleigh-Wake Towne Drive places you within a few miles (5 km) of North Hills Shopping Center and Lassiter Mill Historic Park. This 71-room aparthotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Mordecai Historic Park and Raleigh Flea Market are also close to this Raleigh aparthotel.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 71 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
At Extended Stay America-Raleigh-North Raleigh-Wake Towne Drive, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Reviews from Trip Advisor
22% of guests recommend this hotelTotal of 33 reviews