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Caribe Hilton San Juan

4.0 out of 5.0

Recent guest reviews

The experience was good. The cleaness of the room excellent. The Starbucks in the pool area it's a hit! Must have another one like that but with food. Another franchise..

The view was great I was on the top floor (10th). It was modern and everything was clean. The staff was very nice and they were accomodating. Miguel at Mortons bar was my favorite he was super sweet and he spoke to my friend and I like we'd known each other for years instead of days. So even if you don't stay here go visit him trust me his drinks are great and he's a nice guy! Overall staying here made PR so much fun.

Stayed 5 days here didn't want to go home.... the staff was very friendly and accommodating. The hotel was beautiful and the food and drinks were great. Definitely would come here again !!!!

I had a great stay at the Caribe Hilton San Juan. Although I had arrived early the front desk personnel was able to get me settled in a comfortable and clean room with a wonderful view of the beach and pool area! When room service was unable to come in a timely fashion I was notified and a wonderful woman named Martha came within the hour and was very efficient and kind! While staying at Caribe I took advantage of the Kayak and Bicycle rental as well as the swim up bar and the hammocks! Oh how much we loved the hammocks can not be explained :) All service workers were extremely kind and helpful and suggested great places to visit! I would recommend and stay again

Amazing experience! The resort accommodated its guests in every way. The employees were very nice.

This was a great place to stay and very family friendly. This facility has so much history such as birthplace of the Pina Colada. Sadly they don't point out that this was this first big Hotel in San Juan built in 1949. Or the famous list of celebrities that have stayed there over the years. Our room over looked the garden with the fish pond and peacocks, swans, geese, and ducks. This garden is a nice touch for relaxing and feeding the fish and fowl. Yes some complain about the few tattered umbrellas around the pool bar. Overall this facility has much personality. A welcome change from the sterile cold hard modern resorts being built now.

For an entire day and night of stay, our entire floor was without power, including air conditioning and running water. Though such things are subject to occur, the fact the Management took no remedial action with respect to refunds, comps, or anything at all, was rather outrageous. Everyone on that floor should have received a refund for at minimum that night and consideration on top. Not looking for a handout, but even a Motel 6 would have extended some gratuity. We were pre-paid on Orbitz, and my experience is that gets you treated like a second-rate guest, which I have never understood. Nonetheless, the situation was not handled properly and there were a number of very upset guests.

Phone was stolen. Hotel staff didn't help and said it was our fault. Had to wait an hour and a half past check in time to check in

horrible experience. 30 minutes to check in. after checking in was told there was a power outtage. after waiting for a few hours (it was past 10 o clock) , rather than offering me another room or hotel they chose to refund my money. luckily i have family in PR and was able to stay w them. otherwise we would have no bed to sleep in after 10 plus hours of traveling

Very nice hotel with a beautiful view of the ocean. Staff was great! I would definitely come back.

What can I say ... it's like I was staying in a cheap motel or maybe it's me . I have stayed in a lot of 4 star hotel but this hotel is not considered a 4 star at all. Staff is mediocre and with friendly service. I had mold in my bath room that made my wife cough , only reason why I never ask to switch was because she was too kind , and ask me not to. The Atlantico bar area closes way too early , 6pm that's rediculous.. no one's helpful with any info. And the food there is way too expensive for its taste , I went in to town and had a more delicious food for half the price my stay there was a joke and will never go back there again..

Staff was the best. Housekeeping did a fantastic job every day. Used the concierge service daily and there recommendations were spot on. Front desk staff went above and beyond when they accommodated our needs. Waiter & waitresses were friendly & responsive at pool side and in the lounge.

The hotel was gorgeous on the outside - the pool, the private beach, the lobby but our room was not what we accepted. We paid extra for an ocean view; our 1st room had a view of the parking lot. We complained and got moved to a room with a direct view of an abandoned white building, the beach to the far right and the taxi waiting area beneath us. Rather than hearing the ocean all night, we heard taxis beeping and shouting. Our sheets had brown/black marks on them, the pillows were small and flat and there were fruit flies in the bathroom. The TV was, as my boyfriend describes it, "when flat screens first came out". Some of the channels didn't work and the remote worked when it wanted. Staying at a Hilton, I expected much nicer conditions. At the end of the day, I got Hilton vibes on the outside and low budget hotel/inn vibe in my room. The hotel charges a daily "resort fee" for complimentary coffee in the room and for the complimentary towels by the pool. When we checked out our bill was about $120 worth of fees. Our first day we tried one of the hotel's restaurant for breakfast. It was a standard buffet (nothing fancy) our bill came out to be $91! Breakfast for 2 $91!?! The pool bar was over priced as well, 2 drinks for $35. We ended up going to the local liquor store and bought a few bottles and just brought our own drinks to the pool. Overall the hotel was stunning on the outside, friendly staff but it was overpriced and not worth it. Never again!

Way to expensive and the beds are hard as rocks. The staff is terrible and the security was horrible!! Stay somewhere else!!!!!!!

I thought the hotel was fine. Seems right for the price. At checkout we got a bill of $500 added on for hidden charges. "Resort fee tax". This should've been included at the price. Wasn't told on Orbitz or check-in. And the parking isn't free, which is extremely inconvenient since there isn't any parking anywhere.

Staff was great! Our room was ok, a little run down. The pool and beach area were awesome!!!!

Great place. Would definitely stay here again! El Mercado is a great place to eat and is next to hotel

We had a great stay at the Caribe Hilton. The kids loved the private beach and the snorkeling is awesome. We saw 100's of fish right at the pier. I would recommend bringing your snorkel mask with so you don't have to rent one. There are no waves at the beach so the kids played in the water as if it was a swimming pool. We were barely in the pool since the ocean water was so great and it was also warmer. Negatives would be that the food at the hotel is expensive and the parking is expensive. I guess there are other places to park a block away for half the price. But we only found out about that at the end of the trip. You can cab to Old San Juan and its easier because parking in Old San Juan is hard to find. Next time I wouldn't bother renting a car. You can also rent one at the hotel if you need it for a day or two to go to the rain forest.

We arrived with a warm welcome from the staff and were allowed to check into out hotel room right away. The hotel had many restaurants and great live music at the lobby bar on Saturday night. Overall a great experience.

Hotel amenities were very nice. However the rooms need upgrading. Mismatched furniture, old carpet with stains, cracked tile in bathroom need to be addressed. The restaurant was overpriced

1 San Geronimo Street San Juan

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Private beach

Located in Puerta de Tierra within 2 miles (3 km) of Castillo de San Cristobal, Caribe Hilton San Juan is within a few miles (5 km) of other popular sights such as San Juan Cathedral. This 652-room, 4-star resort welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa. Located in central San Juan, the resort is also near La Fortaleza - Palacio de Santa Catalina and San Juan Gate.


Dining

This resort is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11:30 AM.


Rooms

Caribe Hilton San Juan's 652 recently renovated rooms provide MP3 docks, coffee makers, and free newspapers. 27-inch LCD TVs come with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

Caribe Hilton San Juan features a private beach, a full-service spa, and 4 outdoor pools. Valet parking is available for USD 28 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Room, 2 Double Beds, Non Smoking, Balcony

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Balcony

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, Ocean View

Full 2 | Sleeps 4

Guest reviews for Caribe Hilton San Juan

Everyone (38) Couples (238) Business (27) Family (95) Other (36) Friends (72)
5

nice hotel...nice staff...

Everyone

The experience was good. The cleaness of the room excellent. The Starbucks in the pool area it's a hit! Must have another one like that but with food. Another franchise..

By on Jun 7, 2017

5

private beach, swim up bar and nice restaurants.

Everyone

The view was great I was on the top floor (10th). It was modern and everything was clean. The staff was very nice and they were accomodating. Miguel at Mortons bar was my favorite he was super sweet and he spoke to my friend and I like we'd known each other for years instead of days. So even if you don't stay here go visit him trust me his drinks are great and he's a nice guy! Overall staying here made PR so much fun.

By , from Boston Ma on Jun 3, 2017

5

amazing hotel with private beach

Everyone

Stayed 5 days here didn't want to go home.... the staff was very friendly and accommodating. The hotel was beautiful and the food and drinks were great. Definitely would come here again !!!!

By , from V. on Jun 2, 2017

4

beautiful view! great room service

Everyone
Swim up bar area Hammock Relaxation Beautiful artwork

I had a great stay at the Caribe Hilton San Juan. Although I had arrived early the front desk personnel was able to get me settled in a comfortable and clean room with a wonderful view of the beach and pool area! When room service was unable to come in a timely fashion I was notified and a wonderful woman named Martha came within the hour and was very efficient and kind! While staying at Caribe I took advantage of the Kayak and Bicycle rental as well as the swim up bar and the hammocks! Oh how much we loved the hammocks can not be explained :) All service workers were extremely kind and helpful and suggested great places to visit! I would recommend and stay again

By , from CT on Jun 1, 2017

5

perfect resort and vacation!

Everyone

Amazing experience! The resort accommodated its guests in every way. The employees were very nice.

By on Jun 1, 2017

4

great historic hotel

Everyone

This was a great place to stay and very family friendly. This facility has so much history such as birthplace of the Pina Colada. Sadly they don't point out that this was this first big Hotel in San Juan built in 1949. Or the famous list of celebrities that have stayed there over the years. Our room over looked the garden with the fish pond and peacocks, swans, geese, and ducks. This garden is a nice touch for relaxing and feeding the fish and fowl. Yes some complain about the few tattered umbrellas around the pool bar. Overall this facility has much personality. A welcome change from the sterile cold hard modern resorts being built now.

By on May 30, 2017

Review comment responded on Jun 5, 2017

Thank you for taking a moment to share your experience. We are pleased to hear you found the property and facilities to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

2

no power and no acknowledgment

Everyone

For an entire day and night of stay, our entire floor was without power, including air conditioning and running water. Though such things are subject to occur, the fact the Management took no remedial action with respect to refunds, comps, or anything at all, was rather outrageous. Everyone on that floor should have received a refund for at minimum that night and consideration on top. Not looking for a handout, but even a Motel 6 would have extended some gratuity. We were pre-paid on Orbitz, and my experience is that gets you treated like a second-rate guest, which I have never understood. Nonetheless, the situation was not handled properly and there were a number of very upset guests.

By , from California on May 26, 2017

1
Everyone

Phone was stolen. Hotel staff didn't help and said it was our fault. Had to wait an hour and a half past check in time to check in

By on May 25, 2017

1

never gave me a room

Everyone

horrible experience. 30 minutes to check in. after checking in was told there was a power outtage. after waiting for a few hours (it was past 10 o clock) , rather than offering me another room or hotel they chose to refund my money. luckily i have family in PR and was able to stay w them. otherwise we would have no bed to sleep in after 10 plus hours of traveling

By , from Texas on May 25, 2017

5

nice hotel. close to private beach

Everyone

Very nice hotel with a beautiful view of the ocean. Staff was great! I would definitely come back.

By on May 14, 2017