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Acacia Boutique Hotel

3.0 out of 5.0

Recent guest reviews

Hotel and hotel staff was great except one hostess. walked straight into our room as if she was staying there when we lost our room key.

Good location, accommodating staff. Could use seating around the pool

They didn't accept me without my dog medical records and the dindt specify that in the booking information and now im still waiting for their response for a refund.

The bathroom water do not run well and they need more cleaning

Cute hotel with very nice lobby and pool areas, and trendy restaurant within, all located in a relatively nice area of San Juan. The room was disappointing in comparison to the lobby, with relatively poor maintenance and the very cheapest soap and shampoo. Nonetheless, we are keeping it on our list of options should we ever need to stay outside Old San Juan again.

We were really excited about our last nights stay in amazing city San Juan, at this Acacia Boutique Hotel. Loved the colors of the lights, the art on the walls, the wall paintings, how close it was to the beach, that there was a classy restaurant in the same building. I wish the breakfast was included, but at least one could buy it right there and the menu seemed good. The room was comfortable, clean and I loved the design. Our room was right by the hot pool and that was cool! There was lots of good eats around as well as bars and the staff was friendly. Two pretty major things I was not happy about at all was arriving late at night and realizing that there was hardly any PARKING. In fact none. The valet parking was only for the Niche restaurant and that was a total bummer. Most streets around are packed full and lots of yellow zones. I mean, it worked out and we were fine, but for the hotel to figure out at least 10-20 spots of parking would be amazing! The only other two complaints was that there was no little fridge in our room, super annoying since we wanted our Medalla beers cold and we wanted to buy food for our flight and yeah, just have a little hotel fridge. Please consider them in rooms, so helpful. We had to waste a lot of food and also felt bad leaving a gross cooler bag of spoiled food in our room as we were leaving. The hot pool could be cleaner and the main pool was at the other hotel. Not a biggie however and I would recommend this cute little hotel.

The parking lot was not big enough for four cars. They charge 15.00 dollars a day plus tax. There is no way to get in the parking without the front desk help. That means that if I need it to go out from the hotel late night I need it to call them and let them know so they can open the gate. They didn't pick up the phone immediately . I think this is a risk and dangerous situation because is not the best location in Condado area.. This hotel is share with another hotel. It was never notify to my self.It was a really surprise.Hope you can find a solution to this problem. I need to walk about half block to use the pool. If you are on vacation will you like to go through this. Jose

Great location and cute little place. Nice restaurant. Rooms are a bit disappointing if you do get like one of three of the twenty or so there. Get one of those ocean side top floor rooms and it is an awesome place to stay.

The perfect location for a quick getaway the hotel was located in a mix of upscale residential and other hotels..... private beach. I would recommend having a car to get around. Norm

I stayed at this hotel for 5 nights. It was an excellent place. My room was very, very small but I didn't stay in it only to sleep. The bed was very comfortable. The wifi in the room worked well. It was in a great location, 1 block from the beach. A couple o fthe days the service at the front desk wasn't super helpful but the rest of the staff was very nice. Would definitely stay her again.

We only stayed one night - the room was small but had everything we needed. The lobby and stairways and roof deck were very charming. We liked the location very much we could walk to the more popular parts of Condado and we also walked to Ocean Park, where some of our favorite beachfront locations are.

They go out of the way...fantastic people and facility, they made it memorable holiday for us..

This was a small hotel in a residential neighborhood. It is not on the beach. No ocean views. Staff were very helpful. The restaurant was very expensive. Will not recommend this place.

great looking place staff was very nice and rrom was clean.parking was a nightmare

for a small hotel this place is incredible. what they lack in the resort style accomodations they more than make up for in service. friendly,respectful, delightful, happy, accomodating staff. if u get to see hector at the bar make sure u ask him to make u a woo woo.at breakfast ask josbaldo for some parcha juice with ur meal. food is excelent. they even sang happy birthday to my girl. do urself a favor and visit soon. gorgeous and quite beach less than 100 ft away

A cute Spanish style design, small hotel. Half a block to the Ovean Park Beach popular with locals. In residential area but less than minute walk to the tourist area Condado. We found the staff friendly and helpful.

This was a great stay in San Juan. I will be back for sure next year. It's close to everything and the staff was friendly.

Great food at restaurant. Access to the beach. Great hang out spot 3 blocks down (Mango's). Main street a walk away. No parking available at the time of my stay. Cleanness needs a little more attention on floors. It felt sandy.

Stayed at the Acacia Friday through Monday. A small, quiet hotel on a quiet side street just one (tall) building from the beach. And a lovely beach it is, too--wide, with soft sand, and gentle surf when we were there, although that's in comparison to our lifelong summer visits to the Outer Banks of North Carolina. Just east of the Acacia, the seaside blocks become more residential, less tall. Just to the west, though, the tall, bustling Condado district begins--lots of restaurants, bars and shops. A very easy walk for us, either up the beach or on the main road, Ashford. The Acacia doesn't offer room service, which caused us to get up-and-at-'em on a hunt for coffee each morning--we liked that, because it got us out the door, which is where you want to be. Air-conditioning in the room (Rm 201) worked well and was needed even in November. No elevator, but only four floors--nice sundeck and little bath/shower up on the 4th floor. Lovely, helpful staff--everyone spoke very sharp English--indeed, everyone we met in Puerto Rico did. Made things so easy, perhaps too easy, if you want to be forced into practicing your Spanish. Would go again, definitely. Marked down a bit for Amenities, because, really, there just aren't very many--it's a small, small place.

Location is great, the only bad thing is that there is no parking lot to park the car

Room options

Standard Room

Queen 1 | Full 1 | Sleeps 2

Deluxe Room, 1 King or 1 Queen Bed

King 1 | Queen 1 | Sleeps 2

Cruise Ship Exclusive

Twin 1 | Sleeps 2

Double Double

Full 2 | Sleeps 6

Guest reviews for Acacia Boutique Hotel

Everyone (6) Couples (28) Business (1) Family (2) Other (8) Friends (3)
4

nice hotel next to beach

Everyone

Hotel and hotel staff was great except one hostess. walked straight into our room as if she was staying there when we lost our room key.

By on Mar 27, 2017

Review comment responded on Mar 31, 2017

Thank you for your review. We apologize for any inconvenience during your stay. We hope to see you again soon.

4
Everyone

Good location, accommodating staff. Could use seating around the pool

By on Feb 25, 2017

Review comment responded on Mar 2, 2017

Thank you for your review.

1

not pet friendly

Everyone

They didn't accept me without my dog medical records and the dindt specify that in the booking information and now im still waiting for their response for a refund.

By on Oct 21, 2016

Review comment responded on Oct 22, 2016

Thank you for your review. We apologize for the inconvenience. We take our guest's and staff's health and safety very seriously in our property. Like any pet friendly establishment we require that all pets have there vaccinations up to date and must verify that they do not have any parasites on them. We also assist our guests in contacting the pet's doctor to e-mail or fax said records.

3

the room are no cleaning 100%

Everyone

The bathroom water do not run well and they need more cleaning

By on Oct 13, 2016

Review comment responded on Oct 16, 2016

Thank you for your review. We apologize for any inconvenience during your stay. We will be taking a closer look at our cleaning procedures to ensure this will not happen again. We hope to see you again soon. Take care.

3

lobby is the best part

Everyone

Cute hotel with very nice lobby and pool areas, and trendy restaurant within, all located in a relatively nice area of San Juan. The room was disappointing in comparison to the lobby, with relatively poor maintenance and the very cheapest soap and shampoo. Nonetheless, we are keeping it on our list of options should we ever need to stay outside Old San Juan again.

By on Apr 24, 2016

Review comment responded on May 19, 2016

Thank you for your review. We will take your feedback to work on this issues to provide the best service in the future. We will also speak to Housekeeping and maintenance to work on the rooms and toiletries. We hope to see you again in your future travels to the island.

4

stylish, calming stay one building away from beach

Everyone

We were really excited about our last nights stay in amazing city San Juan, at this Acacia Boutique Hotel. Loved the colors of the lights, the art on the walls, the wall paintings, how close it was to the beach, that there was a classy restaurant in the same building. I wish the breakfast was included, but at least one could buy it right there and the menu seemed good. The room was comfortable, clean and I loved the design. Our room was right by the hot pool and that was cool! There was lots of good eats around as well as bars and the staff was friendly. Two pretty major things I was not happy about at all was arriving late at night and realizing that there was hardly any PARKING. In fact none. The valet parking was only for the Niche restaurant and that was a total bummer. Most streets around are packed full and lots of yellow zones. I mean, it worked out and we were fine, but for the hotel to figure out at least 10-20 spots of parking would be amazing! The only other two complaints was that there was no little fridge in our room, super annoying since we wanted our Medalla beers cold and we wanted to buy food for our flight and yeah, just have a little hotel fridge. Please consider them in rooms, so helpful. We had to waste a lot of food and also felt bad leaving a gross cooler bag of spoiled food in our room as we were leaving. The hot pool could be cleaner and the main pool was at the other hotel. Not a biggie however and I would recommend this cute little hotel.

By , from Portland Oregon on Mar 4, 2016

Review comment responded on Jul 6, 2016

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! You took the most out of our property and nearby area and were able to really enjoy a part of the island that few people get to experience. We have taken notice and implemented a few changes to better our service in the future

2

good sight visit trip!

Singles

The parking lot was not big enough for four cars. They charge 15.00 dollars a day plus tax. There is no way to get in the parking without the front desk help. That means that if I need it to go out from the hotel late night I need it to call them and let them know so they can open the gate. They didn't pick up the phone immediately . I think this is a risk and dangerous situation because is not the best location in Condado area.. This hotel is share with another hotel. It was never notify to my self.It was a really surprise.Hope you can find a solution to this problem. I need to walk about half block to use the pool. If you are on vacation will you like to go through this. Jose

By on Apr 21, 2015

4

great cute little place

Couples

Great location and cute little place. Nice restaurant. Rooms are a bit disappointing if you do get like one of three of the twenty or so there. Get one of those ocean side top floor rooms and it is an awesome place to stay.

By on Mar 24, 2015

4

weekend getaway

Couples

The perfect location for a quick getaway the hotel was located in a mix of upscale residential and other hotels..... private beach. I would recommend having a car to get around. Norm

By on Feb 19, 2015

4

great hotel in a great location

GetawayWithFriends

I stayed at this hotel for 5 nights. It was an excellent place. My room was very, very small but I didn't stay in it only to sleep. The bed was very comfortable. The wifi in the room worked well. It was in a great location, 1 block from the beach. A couple o fthe days the service at the front desk wasn't super helpful but the rest of the staff was very nice. Would definitely stay her again.

By on Dec 29, 2014