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Recent guest reviews

Checking and check out took a long time and we were not given any instructions for anything. The resort was reducing staff while we were there so the service was below average.

The biggest problem this resort has is the quality/freshness of the food. Everything else is fine. When you are staying in all inclusive, you don't want to go the city just to have something to eat. Some of their food is overcooked, some seems to be sitting for a day or two. When you go to the resort you don't want to work as a food taster until you find something good on that day, you just want to have nice food and enjoy your vacation...

We stayed at Sandos Playacar just after Christmas with our three teenage children (19, 17, 13). They are not kidding when they say this is the resort for families with children. We stayed in the family section in rooms 9270 and 9271 which are adjoined. One room has a king bed with a bunk bed that has a full on the bottom and a twin on top. The other room had two queens. The food was average (stick to the mexican which is quite good) and the drinks were average. The staff were amazing. The beach staff walked around daily and invited all the families to participate in beach activities which included volleyball, soccer, flag football, zumba, etc. They are very friendly and fun. Shout out to Judith, Taylor, Sebastian and also Daniel at guest services for being especially friendly and helpful. The property is very beautiful and the beach is long, white and has many shady palm trees and clear water. They do an excellent job of keeping the beach beautiful by picking up the seaweed and also keeping it free of trash. All in all we enjoyed our time there. My 13 year old stayed busy with all the activities and my older kids enjoyed just being on the beach all day.

They have the best beach in Playa del Carmen. The Mexican & Italian restaurant were excellent. Very clean and beautiful property. The staff was very helpful and friendly.

Pros: Great beach experience. Good water and beach was cleaned every day. Cons: I developed food poisoning (travelers diarrhea) Both of my two young kids developed Hand Foot Mouth disease from the pool. We spoke to at least 5 other couples that had the same issue. If you go definitely avoid all the pools or pick a different resort. When we told staff they did not want to do anything about it. Also the resort shuttles you back and from the beach but the wait times are too long and walking is 15min.

Beaches were filled with seaweed. Most of the staff is not friendly, does not smile. Royal Elite signs made me feel like a second class citizen at the resort, because there were areas that we were not allowed to enter. The food was disappointing and sometimes nasty, There were not enough golf cars to shuttle guests, we ended up waiting for a very long time. Not much activities there, gets boring after a day. I couldn't go on the waterslides with my kids. Adults are not allowed. Pool by the beach was warm and murky and cloudy, felt dirty. Room service menu was very limited and again there was a separate menu section for the "Royal Elites" that I couldn't order from, that made me feel like a second class citizen again. Cockroach was found in my bathroom. Centipede was found on my bed. Lice in my daughter's hair. And my son contracted hand foot mouth disease.

Wifi was unreliable. When notified staff regarding the issue didn’t get a solution, basically was told to give it time.

Food was gross and I definitely do not feel like I had authentic Mexican food that everyone kept raving about. The power outages are awful and the lack of cups to hold fresh water or any sort of cold beverage is disturbing, sort of like a prison. Pools feel like large toilets. Where I am from we use pools to cool off and we use hot tubs for 95 degree and up water. At sandos there is no need for hot tubs as they have hot pools. My room was between two rooms filled with nothing but children, and my room change never came so I listened to kids play and scream until 3am every night. The resort shows were garbage. I spent way too much money to feel like part of some human cattle show. Oh and management will just fluff you and tell what you want to hear, no action will be taken ever. THIS PLACE IS GARBAGE. I will NEVER spend another dollar at a sandos resort.

The food was great! This resort has been around for a while, they are in the process of remodeling the resort. Most of the restaurants, bars and lounges have been remodeled, the current rooms are a little dated but still nice and clean. The new room buildings are almost complete The beach area is really nice and clean, the beach itself is absolutely beautiful, turquoise clear water! My main 2 drawbacks were the dated rooms and there’s not a whole lot to do after 8pm There’s a theater that has shows running until around 11 then 2 bars open until 2am But there’s no life after 8pm near the beach

The frequency of the shuttle. needs to be increased.

We arrived on 6/28/19 and there is a security checkpoint to get to the resort. The security officer confiscated our ID and asked that we return with the resort bracelet after checking into the resort and retrieve it. Our group was in two different cabs and only one of our cars had that problem. When we arrived at the front desk we were livid. Why was our ID from the United States taken? We spoke with the front desk attendant Maria and she basically said it’s not the resorts problem, security is separate from the resort. We argued with her that it was ridiculous to say something like that when passing through security is a requirement to get to the resort. We even spoke to her supervisor Renato and he was even less helpful. They refused to have even a golf cart driver take us back the TWO miles to retrieve the ID. The cab driver charged us $12 to do that. These people are crooks and their story is not consistent. Why should this procedure be at our expense?! The security desk who confiscated the ID could not explain why the ID was taken from one of us even after we showed our reservation and not the other car. The driver we were with even said that had never happened to him before. The security desk even confirmed that there are other resorts within the area for which they are not allowed to confiscate IDs why is Sandos Playacar Beach Resort allowing for their guest to be extremely inconvenienced and then not even offering to drive us back? Wont be going back they are scammers

Paseo Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playacar within 2 miles (3 km) of Playacar Golf Club, Sandos Playacar All Inclusive is within a few miles (5 km) of other popular sights such as Paseo del Carmen. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.


Dining

This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 819 rooms feature free minibar items, balconies, and coffee makers. 32-inch plasma TVs come with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Free bottled water, ceiling fans, and laptop-compatible safes are also available.


Property features

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Select Superior Adults Only

1 King Bed | Sleeps 3

Select Ocean Front Adults only

1 King Bed | Sleeps 2

Royal Elite One Bedroom Suite (3 adults 1 child)

1 Twin Bed | Sleeps 4

Royal Elite One Bedroom Suite (2 Adults 3 children)

1 Twin Bed | Sleeps 5

Guest reviews for Sandos Playacar All Inclusive

Everyone (59) Couples (1) Family (13)
3
Family Friends

Checking and check out took a long time and we were not given any instructions for anything. The resort was reducing staff while we were there so the service was below average.

By on Mar 25, 2020

Review comment responded on Mar 25, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3
Family with small children

The biggest problem this resort has is the quality/freshness of the food. Everything else is fine. When you are staying in all inclusive, you don't want to go the city just to have something to eat. Some of their food is overcooked, some seems to be sitting for a day or two. When you go to the resort you don't want to work as a food taster until you find something good on that day, you just want to have nice food and enjoy your vacation...

By , from Chicago on Mar 22, 2020

Review comment responded on Mar 22, 2020

Thanks Edgar for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Everyone

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Everyone

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Family

We stayed at Sandos Playacar just after Christmas with our three teenage children (19, 17, 13). They are not kidding when they say this is the resort for families with children. We stayed in the family section in rooms 9270 and 9271 which are adjoined. One room has a king bed with a bunk bed that has a full on the bottom and a twin on top. The other room had two queens. The food was average (stick to the mexican which is quite good) and the drinks were average. The staff were amazing. The beach staff walked around daily and invited all the families to participate in beach activities which included volleyball, soccer, flag football, zumba, etc. They are very friendly and fun. Shout out to Judith, Taylor, Sebastian and also Daniel at guest services for being especially friendly and helpful. The property is very beautiful and the beach is long, white and has many shady palm trees and clear water. They do an excellent job of keeping the beach beautiful by picking up the seaweed and also keeping it free of trash. All in all we enjoyed our time there. My 13 year old stayed busy with all the activities and my older kids enjoyed just being on the beach all day.

By on Jan 9, 2020

Review comment responded on Jan 10, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Everyone

By on Dec 2, 2019

Review comment responded on Dec 2, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Family

They have the best beach in Playa del Carmen. The Mexican & Italian restaurant were excellent. Very clean and beautiful property. The staff was very helpful and friendly.

By on Oct 4, 2019

Review comment responded on Oct 5, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2
Family Family with small children

Pros: Great beach experience. Good water and beach was cleaned every day. Cons: I developed food poisoning (travelers diarrhea) Both of my two young kids developed Hand Foot Mouth disease from the pool. We spoke to at least 5 other couples that had the same issue. If you go definitely avoid all the pools or pick a different resort. When we told staff they did not want to do anything about it. Also the resort shuttles you back and from the beach but the wait times are too long and walking is 15min.

By , from usa on Sep 10, 2019

Review comment responded on Sep 10, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. For Your Information our swimming pools are checked chemically several times per day and cleaned on a schedule in accordance with International Hygiene Standards. It is common for travelers to get dehydrated and then blame stomach issues on the food. As we have around 2000 different guests every week, should there ever be an issue on the resort, it would present itself through reports of at least 5% to 10% of the Guests. We have had NO reports as such and can only conclude that any health issues your family had were obtained elsewhere. We thank you for reaching out to us and we wish your family a speedy recovery. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Everyone

By on Sep 8, 2019

Review comment responded on Sep 9, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2
Family Family with small children

Beaches were filled with seaweed. Most of the staff is not friendly, does not smile. Royal Elite signs made me feel like a second class citizen at the resort, because there were areas that we were not allowed to enter. The food was disappointing and sometimes nasty, There were not enough golf cars to shuttle guests, we ended up waiting for a very long time. Not much activities there, gets boring after a day. I couldn't go on the waterslides with my kids. Adults are not allowed. Pool by the beach was warm and murky and cloudy, felt dirty. Room service menu was very limited and again there was a separate menu section for the "Royal Elites" that I couldn't order from, that made me feel like a second class citizen again. Cockroach was found in my bathroom. Centipede was found on my bed. Lice in my daughter's hair. And my son contracted hand foot mouth disease.

By , from NYC on Sep 5, 2019

Review comment responded on Sep 5, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

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