Sandos Playacar All Inclusive

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
All inclusive
Parking included
Free WiFi

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪3 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪8 min walk‬
Place, Playacar Golf Club
‪18 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Jr Suite Hacienda

Good

Garden view
388 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Riviera Family King Junior Suite

Very good

569 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

Very good

560 sq ft
1 bedroom
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

Garden view
786 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Ocean Front Adults only

Very good

Ocean view
322 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Select Superior Adults Only

Good

Garden view
334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Platinum King Junior Suite

Garden view
538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Junior Suite Ocean Front

Ocean view
538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Master Suite

Garden view
538 sq ft
1 bedroom
Sleeps 4
1 King Bed

Platinum King Master Suite Ocean Front

Ocean view
538 sq ft
1 bedroom
Sleeps 4
1 King Bed

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Beach - 3 min walk - 0.2 miles
Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.5 miles
Playacar Golf Club - 18 min walk - 1.0 mile
Mayan Ruins of Playacar - 3 min drive - 1.4 miles
Xaman Ha Aviary - 4 min drive - 1.8 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Viva Wyndham Maya - ‬14 min walk
‪rosa roja - ‬10 min walk
‪Festival Grand Buffet - ‬2 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
‪Cupcake Cafe - ‬1 min walk

About this property

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Kids pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of Feb 28, 2026, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on Mar 10, 2026 start from 411.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include Thai massages, sports massages, body wraps, and hydrotherapy.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

Is Sandos Playacar All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Are there hot tubs at Sandos Playacar All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

10/10 Excellent

IRINA

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

👍

Stayed 3 nights in Jan 2026

4/10 Poor

Georgina, Las Cruces

Traveled with family and small children, Traveled with family

Nov 30, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Check in was slow. The lady was distracted when checking us in she accidentally charged incorrectly for my airport transportation- had to re pay when checking out. Could not get any reservations to Brazilian steak house or other restaurants. They should guarantee everyone atleast one lunch or dinner at the restaurants. Dont just let the greedy over eaters book all the reservations. My son had fun pools were good. I hate the whole towel card nonsense. Room service is slow to not existing- they built a new hotel and I’m sure service will be slower. They should focus on expanding checkin and making more restaurant reservations available…beach was nice clean…tip the folks who work there!

Stayed 4 nights in Nov 2025

2/10 Terrible

Kathy

Traveled with family and small children

Nov 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!

Stayed 6 nights in Nov 2025

6/10 Okay

Yuli Stefanny Barbosa

Traveled with partner

Nov 30, 2025

Liked: Amenities

Disliked: Cleanliness

Cucarachas en la pieza

Stayed 5 nights in Nov 2025

4/10 Poor

WENDY, El monte

Traveled with family and small children

Nov 29, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.

Stayed 6 nights in Nov 2025

10/10 Excellent

Maria, Semmes

Traveled with family and small children

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly.

Stayed 5 nights in Nov 2025

10/10 Excellent

Constance

Traveled with family

Nov 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.

Stayed 3 nights in Nov 2025

8/10 Good

Dawn

Nov 28, 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Marina-Rae

Traveled with family

Nov 24, 2025

We had a great experience. Friendly and help full staff great food…beautiful room

Stayed 7 nights in Nov 2025

8/10 Good

Noah

Traveled with group

Nov 24, 2025

Liked: Cleanliness, amenities

I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.

Stayed 5 nights in Nov 2025

10/10 Excellent

IRINA

Nov 21, 2025

Liked: Cleanliness, property conditions & facilities

👍

Stayed 2 nights in Nov 2025

2/10 Terrible

Destinee

Nov 19, 2025

Stayed 5 nights in Oct 2025

2/10 Terrible

marco

Nov 16, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

What a joke this place

Stayed 3 nights in Nov 2025

8/10 Good

Kristen

Traveled with group, Traveled with partner

Nov 13, 2025

Liked: Cleanliness, property conditions & facilities

I’m thinking we booked a junior suit and got a master suit and paid for a master suit. It was almost 1000 dollars more. Other than that we did have an issue with our first room and got moved to another room very quickly. Sam, our concierge was excellent. Did not appreciate the time share. It said it takes 90 min and we were there over two hours, taking up our time we could have been doing other things. Food was great. Amenities were great as well!

Stayed 5 nights in Nov 2025

10/10 Excellent

Anmol Kumar

Nov 13, 2025

Stayed 5 nights in Nov 2025

2/10 Terrible

Aldo, San Andrés Cholula

Nov 12, 2025

Stayed 8 nights in Oct 2025

6/10 Okay

robert

Nov 8, 2025

Liked: Staff & service

No hot water in the evenings

Stayed 4 nights in Nov 2025

8/10 Good

Colin Paul

Traveled with family and small children

Nov 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.

Stayed 2 nights in Nov 2025

10/10 Excellent

Deneka

Traveled with partner

Nov 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Sandos is the best. I try to go over year!

Stayed 8 nights in Oct 2025

8/10 Good

Cory

Nov 4, 2025

Stayed 7 nights in Oct 2025

4/10 Poor

Nayeli

Traveled with family and small children

Oct 31, 2025

Disliked: Amenities, property conditions & facilities

All the restaurants were close except for one buffet the food was mid, everything was far from the rooms the cars that passed by to pick you up were said to pass every 15 minutes well it took about 25-30 minutes we would end walking, there’s no pool service so if your in the pool and get hungry you’ll have to get out get ready and go find something to eat which is the whole point of a all inclusive resort, we were at the pool by the beach and theirs a little “snack bar” my husband took our 6 year old to get something to eat because he was hungry and we were told we couldn’t get something to go or go in because we were wet and my son and husband didn’t have a shirt on which is ridiculous considering we were told by the staff that helped us know where everything was that we could go be in the pool get something to eat while being in the pool at the “snack bar” the list goes on. overall the stay wasn’t good I do not recommend staying here at

Stayed 3 nights in Oct 2025

4/10 Poor

Melissa J

Traveled with family and small children

Oct 30, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us.

Stayed 3 nights in Oct 2025

10/10 Excellent

Sahin

Oct 28, 2025

Stayed 5 nights in Oct 2025

8/10 Good

Roy

Oct 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Oct 2025

10/10 Excellent

Johana

Traveled with family

Oct 26, 2025

Liked: Cleanliness, staff & service, amenities

The concierge’s were excellent they went on and on for my daughter’s birthday

Stayed 7 nights in Oct 2025

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Sandos Playacar All Inclusive

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Riviera Family King Junior Suite

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Riviera Family Queen Junior Suite

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Playacar All Inclusive

Similar properties

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Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Sandos Playacar All Inclusive Reviews

Reviews

Good

8.2/10

8.0/10

7.6/10

7.6/10

Reviews

10/10 Excellent