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I booked a room for one night stay. Checked in and went to the room, which was filthy! beds were unmade, TV was on, a pile of towels was in the middle of the bathroom floor, dirty q-tips and cigarette butts were on the floor, trash was overflowing. Needless to say, I did NOT stay and drove home with two little girls in tow. I DO NOT recommend this location! Just hope I get my money back.
I happened upon this hotel by accident after being sent to 5 different hotels in the area because of a mess up with other local establishments. As stressful as that seems in itself, this was also happening during an extremely difficult time for myself and my family. Upon arrival I was greeted in a very hospitable and friendly/welcoming manner. The hotel was very nicely cared for and that showed through and through by the wonderful guest services I received from the Manger/owner and his wonderful staff from the very moment I arrived. I stayed for approx a week and I plan to stay here again and again in the future as I will be visiting this area frequently in the future. This hotel goes above and beyond on all levels and it is very well managed. Although guest/service relations is kept very professional I couldn't help but notice and feel the 'love' from the staff here as there knew I was going through a very hard time and they absolutely did all that they could and more to make sure my stay during such a hard time was as superb as it could possibly be. I can not thank them enough! I would also like to mention that the hotel is extremely well maintained and very clean, as I am a stickler for cleanliness given I have immune system issues and I felt beyond at home here and comfortable for not only myself but my young children. Its location is perfect as it is in front of public transportation and in or near the heart of many attractions in the area. Would I recommend this hotel to friends or family? ABSOLUTELY!!! Every time!! I must say that one of the hotels I had issues with prior to coming here was a 5 star accommodation that fell far below the bar and yet this small lower star place blew their customer service and room quality out of the water!!
Booked room for 2 nights to visit for my father-in-law’s 80th birthday. Sheets were filthy with hair and dirt, cigarette ashes. Room smelled as if someone had just smoked a pack of cigarettes before we arrived. TV did not work. Shower did not work. Towels were covered in something crusty. We could not stay as I’m allergic to cigarette smoke. GM started I would get all my money back but now only getting half. Very poorly ran.
Hotel room was clean, breakfast was delicious, and the coffee was good. Located across from a nice restaurant! Plenty of parking available. It looks like they will be located next to a metro stop in the near future, making travelling even easier.
Check in was a breeze. Manager Ricardo was so helpful and the hotel is pet friendly which is a plus. Super clean, comfy beds, and plenty of pillows. Only small downfall was I think whover was in there before us smoked because the smoke detector was covered in plastic and there was a slight misty smell. Also the bathroom floor still had some kitty litter on the floor and wall. Housekeeping just needs to be a little more thorough but overall a wonderful experience.
i ju want to let everyone know that i appreciate the night auditor Eric so much! he let me in so that i could call and see where my ride was. then instead of kicking me out of lobby he let me stay inside until my ride got there. he made me feel safe and comfortable he acted like a total gentleman i will highly recommend this hotel to anyone and will definitely start staying there again. i am a platinum rewards member and stopped staying there cause of the old management. but looks like they got replaced with staff that really do care
Unfriendly staff, paper-thin walls, no shampoo or soap in the bathroom, auto repair garage next door making an absurd amount of noise: what's not to hate? I will never again stay at a Quality Inn anywhere because of this experience.
Most excellent service..front desk staff goes out of their way to make sure that you feel welcomed and at home...lovely room with all ammenities..centrally located for many attractions..ASU for a visit with our granddaughter..Apache Junction etc loved our stay and will certainly book again
First off, I’d come back for the customer service alone! Richard is so accommodating and goes out of his way to make sure you have a pleasant stay and tells you about the surrounding shops and foods around at check-in. My sister and our kids and I stayed in a family suite and we all absolutely love it, the kids especially! It’s incredibly spacious and clean and really felt like home! The complimentary breakfast is delicious and plenty of seating space for everyone. So very grateful to have found this place! Truly a wonderful stay! Highly recommend to EVERYONE 💜
We booked this online at 7:00 on a Tuesday night. Truthfully we were a bit nervous because we got it for under $80 so when we pulled up and got checked in, I immediately went to check out the cleanliness of the rooms. Owner was manning the desk. Very very very nice guy! Focused, smiling and cheerful. He told me he would be leaving soon and gave me the name of the night manager and told me to reach out to him if we needed anything. Told me Veronica would be taking care of the breakfast area in the morning and to let her know if we needed anything also. Very attentive management! It showed that he cared about us and his employees, to mention them each by name. Entire motel was recently renovated. Rooms were very nice, beds were comfortable, bathrooms were clean and I was highly impressed by the amount of lighting in the parking lot. I get a sense that this may have been a questionable area in the recent past but with Mesa extending the rail line to the street in front of this hotel, I think they might be trying to really clean up the area. Anyway, outdoor pool looked clean but we didn't have time to try it out, breakfast was typical for a Quality Inn but well stocked.
Quality Inn & Suites near Downtown Mesa places you within 3 miles (5 km) of popular attractions like Mesa Arts Center and Mesa Convention Center. This 63-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
All 63 air-conditioned rooms provide phones and ironing boards. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available.
Guests staying at Quality Inn & Suites near Downtown Mesa enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Onsite parking is offered for a fee. Front-desk staff are standing by 24/7 to assist with any requests.