Needs upgrading. Room was not well ventilated, had musky odor, bathroom tub, sink had stains
I liked that there is 2 pools
The property itself is beautiful. Gorgeous pool and lobby. The complimentary breakfast is far better than I expected. Definitely an A offering!
The staff was great, as for the hotel it is very run down.
The description of when I booked this property was completely misleading. I was lead to believe I booked a two bedroom suite and it was really a one bedroom with a living room. I didn’t even have enough room for my family at this point. I was standing there looking at the couch and there was literally a layer of brown filth on the surface. You could literally see the couch change colors. My husband tried to take a shower and the water kept shutting off? What the heck! We went down the elevator at one point and it seemed so sketchy we decided to play it safe and use the stairs for the rest of the trip. Disappointed is an understatement. We were so busy with our trip we didn’t have time to go complain or ask to switch rooms so we just dealt with it. I wish I could’ve just pulled my family out of there and stayed somewhere else.
Beautifully maintained
First wanna say. I had no issues with the staff just the property. My fiancee and I had been working crazy hours and wanted to do a stay vacation. We live in the mesa area. I have stayed at an embassy before in Phoenix and in Tempe location, both were great stays. I figured since this is located in Scottsdales it should be the same. The hotel from the outside is really run down, you cant help it bc its from an old structure. The room was nice but we kept running into issues. We booked a room with jacuzzi tub for our stay. The room was very nice. We also were able to get early check in. But heres where the issues rised. We tried to use the jacuzzi the first night but small black particles kept coming from the jets. I drained and filled it 3 times and still the same. It was already 10pm at this point and i wasnt going to make a fuzz now cause i know they werent going to do anything then. So i spoke to the manager the next morning, she said they are sorry for the inconvenience and can send someone to clean it bc they only have 2 rooms wiyh jacuzzi and the other one was already booked. She suggested to send someone to clean it and we will refund 1 night. I said ok. So house keeping comes Blanca i believe, i show her what the issue is and she cleans it several times and its the same thing. Mind you she refilled and drained like 4 times already. Then maintenance comes in 2 nice guys. They try to figure it out. So there are 3 individuals in thus bathroom trying to figure out.
They canceled our reservation due to air conditioning not working and city being over 118 degrees.
Having the bedroom separate from the stay room was great, it’s like a mini one bedroom apartment.
Loved the pooll area as well as the happy hour and breakfast.
The hotel is in a great area. Walkable yo downtown Scottsdale. Free breakfast was great.
lack of housekeeping, stayed 8 nights and the room was only cleaned one.
The hotel was in need of updates. The website makes it seem more luxurious than what it is in person. The "free" continental breakfast and happy hour was nice but you are charged $25.00 per room, per day. So I guess you are actually paying for it. The pool and hot tub are filled with kids which is fine for families but for adults it is hard to find a time where you can swim and relax.
So far Hotel amenities are good except bathroom fans are too noisy. I kept hearing neighbors fans were on and off, not even mentioned the one from our room, too laud. Front desk seems never pick up phone call. This was my first hotel experience that room cleaning every other day instead of everyday. That's so shocked
It was walking distance to the Scottsdale fashion mall. Hotel was located in the upscale part of the city.
Two pools on site and kids were at one pool not both
Located in South Scottsdale, Embassy Suites by Hilton Scottsdale Resort is adjacent to Old Town with other popular attractions like Scottsdale Fashion Square within a couple of miles (3 km). This 312-room, 3.5-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
43-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sofa beds, dining areas, and sitting areas.
Renovated in 2016, Embassy Suites by Hilton Scottsdale Resort offers 2 outdoor pools, a gym, and 2 spa tubs. Onsite parking is available, both free self and paid valet parking (USD 25.00 per night)—also useful is an area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include free WiFi in public areas, an outdoor tennis court, and a conference center.
Needs upgrading. Room was not well ventilated, had musky odor, bathroom tub, sink had stains
I liked that there is 2 pools
Thank you for staying with us and taking the time to share your feedback. We hope to see you again soon.
The property itself is beautiful. Gorgeous pool and lobby. The complimentary breakfast is far better than I expected. Definitely an A offering!
Thank you for staying with us and taking the time to share your feedback. We hope to see you again soon.
The staff was great, as for the hotel it is very run down.
Thank you for taking the time to share your experience. We are actively working on improving our accommodations. We hope to see you again.
The description of when I booked this property was completely misleading. I was lead to believe I booked a two bedroom suite and it was really a one bedroom with a living room. I didn’t even have enough room for my family at this point. I was standing there looking at the couch and there was literally a layer of brown filth on the surface. You could literally see the couch change colors. My husband tried to take a shower and the water kept shutting off? What the heck! We went down the elevator at one point and it seemed so sketchy we decided to play it safe and use the stairs for the rest of the trip. Disappointed is an understatement. We were so busy with our trip we didn’t have time to go complain or ask to switch rooms so we just dealt with it. I wish I could’ve just pulled my family out of there and stayed somewhere else.
Thank you for taking the time to share your experience with us. We apologize your experience was not great and appreciate your feedback. We will address your concerns with the staff and continue to make improvements.
Beautifully maintained
Thank you for taking the time to share your experience with us. We appreciate the feedback and hope to see you again soon.
First wanna say. I had no issues with the staff just the property. My fiancee and I had been working crazy hours and wanted to do a stay vacation. We live in the mesa area. I have stayed at an embassy before in Phoenix and in Tempe location, both were great stays. I figured since this is located in Scottsdales it should be the same. The hotel from the outside is really run down, you cant help it bc its from an old structure. The room was nice but we kept running into issues. We booked a room with jacuzzi tub for our stay. The room was very nice. We also were able to get early check in. But heres where the issues rised. We tried to use the jacuzzi the first night but small black particles kept coming from the jets. I drained and filled it 3 times and still the same. It was already 10pm at this point and i wasnt going to make a fuzz now cause i know they werent going to do anything then. So i spoke to the manager the next morning, she said they are sorry for the inconvenience and can send someone to clean it bc they only have 2 rooms wiyh jacuzzi and the other one was already booked. She suggested to send someone to clean it and we will refund 1 night. I said ok. So house keeping comes Blanca i believe, i show her what the issue is and she cleans it several times and its the same thing. Mind you she refilled and drained like 4 times already. Then maintenance comes in 2 nice guys. They try to figure it out. So there are 3 individuals in thus bathroom trying to figure out.
They canceled our reservation due to air conditioning not working and city being over 118 degrees.
We apologize for the unforeseen AC issue during your stay. We appreciate your feedback and taking the time to share your experience.
Having the bedroom separate from the stay room was great, it’s like a mini one bedroom apartment.
Thank you for staying with us. We hope to see you again soon.
Thank you for staying with us.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.