I they may have been a little understaffed due to covid. But the staff was so friendly and we had an excellent time! Great place to get some sun for a few days!
The property was beautiful! The pool was fantastic. Have no doubt in my mind I will be back.
We had a great trip. Staff were all friendly and helpful.
The staff was great! It is a gorgeous place! Very clean and unique! Best meal in their restaurant. I definitely will return!
Check-in was delayed by nearly 3 hours that caused us to miss our dinner reservation. Manager on duty did not even know it was a Hyatt property. Poolside was littered with used cups and cans.
They didn't offer any maid service due to covid. The property is very confusing and like a maze. Property is older and isn't in the best condition. The rooms need updating. All of the lounge chairs were taken everyday in the pool area. It was a good stay overall but I wouldn't recommend it. Probably won't stay here again!
Paid for a pool view room, no balcony overlooking the pool, no balcony at all at this resort. Great location, great staff, pool was ok, nothing special about the rooms.
Stayed 4 nights. Not offering housekeeping except if you request. Requests were not always answered. Talked to manager and sounds like very short staffed. Pool area also did not get cleaned, stocked until too late. I could go on, but you get it. $$$ per night and minimal service.
Arrived on time but room was not ready, had to wait two hours. There was no daily house keeping service. (Covid). not enough lounge chairs at the pool. Food menu seemed a litttle out dated.
We enjoyed the nearby walking path. Check-in was easy and quick. Our only complaint was when we ordered food for pick up from the restaurant. We returned to our room to eat our sandwiches and they were missing the sauce that was crucial to them. We called down to have it brought up but by the time we got it our sandwiches were cold.
Not enough staff to accommodate the guests that were there. Very slow restaurant and bar service, was never able to get room service.
The property seemed old and outdated. There were broken and loose tiles in the pool area that are a hazard. We were very disappointed that our check in was delayed until after 4pm because the room wasn’t ready.
The grounds were very nice...clean and well-kept. The people were very kind and helpful. The main living area in the suites need to be updated. Bedrooms were nice. The property lacks attention to detail...pool towels, outlets that do not work, bathroom amenities, late check-in, no instructions when you check in...just to name a few.
Beautiful hotel and very friendly staff. Our room did not seem to be the cleanest upon arrival, but they quickly sent someone to clean it better. Hotel restaurants were wonderful. I wish their bar hours on weekdays were better, and I wish they were more strict with guests who were not wearing masks walking around the lobby. Overall very good experience!
The common areas were largely underutilized due to COVID distancing requirements... old but reasonable we’ll maintained.
Beautiful and calm facility Wonderful staff Will return
Very nice and big resort and staff are super friendly. Only thing is that’s it’s older and dated. The rooms are huge which is a big plus
This is a beautiful property and is in a great location as well. For some reason Orbitz didn’t pass my reservation on to the hotel so they didn’t have my room reserved but they handled me anyway and were SO NICE and easy to deal with. All of the staff we encountered were friendly and helpful. The pool is gorgeous and so are the common areas. Smells good too! I will definitely stay here the next time I’m in town.
Located in South Scottsdale, The Scottsdale Resort at McCormick Ranch is within a few miles (5 km) of popular sights such as Salt River Fields at Talking Stick and OdySea Aquarium. This 326-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants.
Enjoy dining at Twisted Vine, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
The 326 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free newspapers, free local calls, and laptop-compatible safes.
Guests of The Scottsdale Resort at McCormick Ranch have access to a full-service spa, 2 outdoor pools, and a fitness center. If you drive, take advantage of free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa resort include a sauna, free WiFi in public areas, and a conference center.
I they may have been a little understaffed due to covid. But the staff was so friendly and we had an excellent time! Great place to get some sun for a few days!
The property was beautiful! The pool was fantastic. Have no doubt in my mind I will be back.
Thank you for sharing. We hope to see you again soon.
We had a great trip. Staff were all friendly and helpful.
Thank you for the compliments. We hope to see you again soon.
The staff was great! It is a gorgeous place! Very clean and unique! Best meal in their restaurant. I definitely will return!
Thank you for sharing you experience on Orbitz. With all the choices you have we are grateful you chose to be our guest. We look forward to seeing you again soon.
Check-in was delayed by nearly 3 hours that caused us to miss our dinner reservation. Manager on duty did not even know it was a Hyatt property. Poolside was littered with used cups and cans.
We are sincerely sorry to hear that you had such a disappointing stay at our resort. Our staff works hard to ensure that each guest has an excellent experience, and we are disturbed when we hear that guests did not enjoy their stay. We have shared your comments regarding check in with our front office team in an improvement effort to ensure that the check in and guest first impression experience is seamless.
They didn't offer any maid service due to covid. The property is very confusing and like a maze. Property is older and isn't in the best condition. The rooms need updating. All of the lounge chairs were taken everyday in the pool area. It was a good stay overall but I wouldn't recommend it. Probably won't stay here again!
We are sorry to hear that you were not completely satisfied with your stay. We are always looking at ways to provide a greater guest experience so we are constantly improving our services and amenities. We hope you will give us another opportunity to show your experience was the exception and not the norm.
Paid for a pool view room, no balcony overlooking the pool, no balcony at all at this resort. Great location, great staff, pool was ok, nothing special about the rooms.
Thank you for taking the time to provide feedback regarding your recent stay with us. It is through this feedback that we can learn and better serve the needs of our guests. We know that you have many different hospitality choices in the Scottsdale area and are appreciative of your business.
Stayed 4 nights. Not offering housekeeping except if you request. Requests were not always answered. Talked to manager and sounds like very short staffed. Pool area also did not get cleaned, stocked until too late. I could go on, but you get it. $$$ per night and minimal service.
We are sincerely sorry to hear that you had such a disappointing stay at our resort. Our staff works hard to ensure that each guest has an excellent experience, and we are very disturbed when we hear that guests did not enjoy their stay.
Arrived on time but room was not ready, had to wait two hours. There was no daily house keeping service. (Covid). not enough lounge chairs at the pool. Food menu seemed a litttle out dated.
Thank you for taking the time to provide feedback regarding your stay. We will definitely take your feedback to heart and utilize as an educational tool team wide to enhance customer satisfaction and service to all of our guests. We certainly hope that you may again stay with us in the future,
We enjoyed the nearby walking path. Check-in was easy and quick. Our only complaint was when we ordered food for pick up from the restaurant. We returned to our room to eat our sandwiches and they were missing the sauce that was crucial to them. We called down to have it brought up but by the time we got it our sandwiches were cold.
Thank you for taking the time to share your recent experience with us. Please allow me to apologize for the inconvenience you experienced during your stay at our resort. We appreciate your business and when situations like this occur the matter is not taken lightly. It is our hope that you will return to our resort on your next trip to the Phoenix/Scottsdale area.
Thank you for sharing your feedback on Orbitz. We hope you have the chance to be our guest again soon.