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Best Western Inn of Tempe

2.5 out of 5.0

Recent guest reviews

Moved from first room due to smoke alarm going off to another room after I was all unpacked. New room had jagged metal sticking out in front of fridge and the wood laminate floors were slippery. Our window was right by the freeway and traffic coming off which was very loud. I was recovering from surgery and nearly fell several times due to the slippery floors and tight bathrooms.

The hotel was clean and comfortable. It's also in a very good location, close to Tempe and Scottsdale. The staff was very nice and friendly.

Wish they would have told me that we needed to request room service each day. However, the hotel was close to ASU campus and clean. The price was good.

Everything was good, except in the morning there was no coffee for breakfast, I don't like using the coffee makers in rooms. I was told it would arrive in 15 minutes, but 45 minutes latet no coffee. Other than that all was good.

Very nice place to stay. The staff is always nice. We enjoyed the breakfast.

The only nice thing about the hotel was being close to the Marqueee Theater where we were seeing a concert. The shuttle driver was very rude to us and other drivers, and tried to guilt us into a big tip. The room had a dismantled smoke alarm with just exposed wires. At 1am our bathroom ceiling started leaking a ton of water, and the phone in the room was broken so and couldn't be hung up so we had to keep it unplugged to stop the dial tone.

We stayed for four days and accomodations were generally acceptable. Do not book if you want a real pool, they only have a lap pool and it is very short. The workout room is attached directly to the humid pool area without a separating door. This means any workout is very difficult due to the 90% humidity and lack of fans in the room. Breakfast was just ok, however there is a Dennys right next door that is open 24 hours. Basic rate was $170 a night, glad I nabbed it at $120, I would not have been happy paying the higher rate. Hotel staff were very helpful and polite. Would recommend at the lower rate if you can get it. One other item to note. .. you can only enter the property from Scottsdale Rd southbound. If you are headed north you will have to turn around and come back to it.

Very friendly staff. Close to the airport with shuttle service. Breakfast was awesome. Could use new pillows, square and lumpy.

I realize we all sleep differently and it's what your body is accustomed too, but I came home with backaches. Mattress and pillows were substandard! Sorry BW I've stayed in better best westerns!

Pros: Convenient location. Affordable. Updated lobby. Cons: uncomfortable beds and pillows, a generator ran outside my room until after 10pm.

significant freeway noise; earplugs required for noise-sensitive individuals.

Wonderful hotel close to everywhere in and around Phoenix. Top notch breakfast! Friendly staff. Newly remodeled rooms and no carpet so it is always nice and clean! In N Out right across the street.

The hotel is clean, staff is great, breakfast included. There is a Denny's next door if you need a meal and don't wish to drive. It is right next to the freeway, there is very little freeway noise, but there is some. Nice lap pool, workout room. Great Value

Staff was wonderful- couldn't get the room cool enough and no hot water in the bathroom sink but we enjoyed our stay- nice to have breakfast provided

Great breakfast, fantastic customer service and close to shopping. Only problem was the noise from the freeway, though it wasn't too bad.

Nice location Dennys in parking lot and starbucks across the street. Very near freeway. One mile walk along lake to downtown Tempe. Good breakfast..

I love everything about this hotel, convenient location, right off the freeway, close to downtown Tempe, great location, restaurants near by, great scenery

They didn't have the room we reserved, but the staff was quick to correct the issue for us! Also, the best hot breakfast we've ever had at any hotel!

Staff was really helpful and friendly. Location was close to the airport.

good location, great price, fantastic and helpful staff, can use the hotel shuttle to drop you off anywhere within 3 miles for $5.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Standard Room, 1 King Bed, Jetted Tub (Oversized Room)

King 1 | Sleeps 4

Guest reviews for Best Western Inn of Tempe

Everyone (24) Business (20) Couples (18) Family (13) Other (10) Friends (2)
5

comfy and convenient

Everyone

The hotel was clean and comfortable. It's also in a very good location, close to Tempe and Scottsdale. The staff was very nice and friendly.

By , from DFW on Sep 5, 2017

4
Everyone

Wish they would have told me that we needed to request room service each day. However, the hotel was close to ASU campus and clean. The price was good.

By , from Whittier Cal on Aug 24, 2017

5

nice hotel close to asu.

Everyone

Everything was good, except in the morning there was no coffee for breakfast, I don't like using the coffee makers in rooms. I was told it would arrive in 15 minutes, but 45 minutes latet no coffee. Other than that all was good.

By on May 10, 2017

Review comment responded on May 12, 2017

Thank you so much for taking the time to provide us with such great feedback and a 5 star review. It is our mission to not only meet but exceed our guests expectations while in our care. Let me offer my sincerest apologies regarding the troubles you encountered with the wait for coffee during your stay. I can assure you the issues have been resolved and things are back in 100% working order. We hope you come back and see us the next time you're in the Tempe, AZ area as we look forward to welcoming you back to the hotel.

4

nice hotel, convenient location, lake view

Everyone

Very nice place to stay. The staff is always nice. We enjoyed the breakfast.

By , from G on May 7, 2017

Review comment responded on May 9, 2017

Thank you so much for taking the time to leave us with such wonderful feedback regarding our hotel and the amazing staff that we have working here. We strive to no only meet but exceed our guests expectations with each and every stay. Our breakfast is, in my opinion, better than Dennys next door so thank you for recognizing that as well. Let us know the next time you will be visiting Tempe as we would love to assist in making your reservations. Thanks again and I hope this finds you and yours well.

2

close proximity to the marquee theater

Everyone

The only nice thing about the hotel was being close to the Marqueee Theater where we were seeing a concert. The shuttle driver was very rude to us and other drivers, and tried to guilt us into a big tip. The room had a dismantled smoke alarm with just exposed wires. At 1am our bathroom ceiling started leaking a ton of water, and the phone in the room was broken so and couldn't be hung up so we had to keep it unplugged to stop the dial tone.

By on Apr 21, 2017

Review comment responded on Apr 27, 2017

Thank you so much for taking the time to provide us with valuable feedback regarding your recent stay with us. It is our job to not only meet but exceed our guests expectations with each and every stay. It seems we missed the mark with you during this visit. On behalf of my shuttle driver and the hotel i sincerely apologize for the troubles you experienced. I have addressed these issues with my General Manager, shuttle driver and engineering department to ensure these things do not happen again. I thank you again for choosing the Best Western Inn of Tempe for your lodging needs. I would like the opportunity to remedy the experience you had during your stay and invite you to contact me directly the next time you're in Tempe, AZ. I wish you the best and hope this finds you well.

3

decent hotel, lacks a real pool.

Everyone

We stayed for four days and accomodations were generally acceptable. Do not book if you want a real pool, they only have a lap pool and it is very short. The workout room is attached directly to the humid pool area without a separating door. This means any workout is very difficult due to the 90% humidity and lack of fans in the room. Breakfast was just ok, however there is a Dennys right next door that is open 24 hours. Basic rate was $170 a night, glad I nabbed it at $120, I would not have been happy paying the higher rate. Hotel staff were very helpful and polite. Would recommend at the lower rate if you can get it. One other item to note. .. you can only enter the property from Scottsdale Rd southbound. If you are headed north you will have to turn around and come back to it.

By , from USA on Apr 3, 2017

Review comment responded on May 2, 2017

Our rates through the first quarter are a bit elevated just due to high demand. I'm happy you were able to get such a great deal. I apologize you didn't find our pool up to your standards. You're not the first and won't be the last and this is something I have talked to ownership about a million times over. I do hope you will stay with us if you return to Tempe, AZ next year.

4

close to airport

Everyone

Very friendly staff. Close to the airport with shuttle service. Breakfast was awesome. Could use new pillows, square and lumpy.

By , from Edam, Sk on Mar 16, 2017

3

location is ok

Everyone

I realize we all sleep differently and it's what your body is accustomed too, but I came home with backaches. Mattress and pillows were substandard! Sorry BW I've stayed in better best westerns!

By , from washington state on Mar 16, 2017

3

get what you pay for

Everyone

Pros: Convenient location. Affordable. Updated lobby. Cons: uncomfortable beds and pillows, a generator ran outside my room until after 10pm.

By , from Tempe on Mar 9, 2017

Review comment responded on May 3, 2017

J, Thank you for taking the time to provide us with such valuable feedback regarding your stay at the Best Western Inn of Tempe. I do apologize for the troubles you ran into and the restless night sleep you experienced while in our care. I do hope you consider giving us another chance in the future as we look forward to welcoming you back to the hotel.

2
Everyone

significant freeway noise; earplugs required for noise-sensitive individuals.

By on Mar 8, 2017