There wasn't enough staff and those working had bad customer service. It is obvious that the build was very run down at one point and have been revamped, however, a new coat of paint is not enough. The bathroom ceiling was rotted, the elevator is was broken in the inside, the hallways are old.
Thank you for the quiet, clean evening.
Hotel needs new mattresses , beds are lumpy and uncomfortable.
Great location
Hotel is close to Interstate 10 which can take one anywhere into different areas.
No stores or restaurants close
The room was a very bare-bones, basic accommodation. Old furnishings, small TV, and the biggest issue was the AC - heater unit, didn't have a heating element, and the evenings were cold. Plus, there was mold throughout the bathroom area. Additionally, the staff was undermanned and overworked.
I like the area... rooms are not worth the price and my AC was too hot
At all times, the hallways and stairwells smell like cigarrette, marijuana and other types of chemical smoke. The new manager knocked on our door multiple times during this stay and also when we stayed a few weeks ago, and very aggressively accused us of smoking in the room. I allowed her to inspect the room the last time, figuring once she inspected it would put a stop to it. She continued though, even trying to enter once without our permission. At one point she came running down the hallway of the hotel yelling someone elses name at me and saying "I know you are smoking in there." I asked her if she was talking to me, since she called ne by a different name. I wasnt entirely sure she was knew who she was talking to, but we checked out the following day and went to a different hotel which is nocer and thankfully trains their staff in customer service. I have yet to see my deposit go back into my account.
The rooms were dark dreary the table was rickety there were bugs.. horrible and frightening
The price.
No continental breakfast
Property is in an industrial area, looks well maintained, but there was a moldy odor in room.
Ok place to stay. Beds in my room were bust OK. And air conditioning unit sounded like a jet engine winding up when the compressor kicked on.
Easy to get too. Easy on and off the Interstate Highways. Also, very close to the Airport.
Location was close to the event that I was attending
Located within 2 miles (3 km) of Diablo Stadium, Red Roof Inn PLUS+ Tempe - Phoenix Airport places you within a few miles (5 km) of Arizona State University. This 125-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls are also available. Housekeeping is available once per stay.
At Red Roof Inn PLUS+ Tempe - Phoenix Airport, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a vending machine.
There wasn't enough staff and those working had bad customer service. It is obvious that the build was very run down at one point and have been revamped, however, a new coat of paint is not enough. The bathroom ceiling was rotted, the elevator is was broken in the inside, the hallways are old.
Thank you for the quiet, clean evening.
Thank you for you’re positive review.
Hotel needs new mattresses , beds are lumpy and uncomfortable.
Thank you for your review. We are preparing for our new mattress replacement program in May. We hope that you will come visit again.
Great location
Thank you for your positive review.
Hotel is close to Interstate 10 which can take one anywhere into different areas.
Thank you for your review.
No stores or restaurants close
There are lots of stores, restaurants and gas stations near by. Walking distance is Master Taco, Jersey Mikes, Starbucks, and QT, Circle K. Tempe is known for all the variety eateries.
The room was a very bare-bones, basic accommodation. Old furnishings, small TV, and the biggest issue was the AC - heater unit, didn't have a heating element, and the evenings were cold. Plus, there was mold throughout the bathroom area. Additionally, the staff was undermanned and overworked.
We apologize that you did not like your stay. We are well manned and have the experienced staff who are confident and capable to care for our guests, and hotel. Thank you for your concern. Best regards,
I like the area... rooms are not worth the price and my AC was too hot
We apologize for not meeting your expectations.
At all times, the hallways and stairwells smell like cigarrette, marijuana and other types of chemical smoke. The new manager knocked on our door multiple times during this stay and also when we stayed a few weeks ago, and very aggressively accused us of smoking in the room. I allowed her to inspect the room the last time, figuring once she inspected it would put a stop to it. She continued though, even trying to enter once without our permission. At one point she came running down the hallway of the hotel yelling someone elses name at me and saying "I know you are smoking in there." I asked her if she was talking to me, since she called ne by a different name. I wasnt entirely sure she was knew who she was talking to, but we checked out the following day and went to a different hotel which is nocer and thankfully trains their staff in customer service. I have yet to see my deposit go back into my account.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for your review and comments.