No fresh towels the entire stay. Had to buy my own toilet paper. Staff told my son they ran out of toilet paper.
The physical accommodations were nice. Bed, pillows, and linens were great. The pool was clean and cool. However, the room wreaked of skunk weed and had roaches in the cabinets where the dishes were kept. My 7 yo discovered a razor blade wedged in the chair when it pricked her leg.
The actual property looks nothing like the pictures online. Pool was green, bugs floating in it all over and it looked like it hadn’t been cleaned in months. No breakfast or even coffee in the lobby as stated when we checked in.
Room was large and clean. Well appointed. Location was clearly a plus. Near to shopping, airport, restaurants, and venues. Convenience Market had a lot of items but was too overpriced. We had requested a handi-capped room but ours was not accessible. Tub, toilet, sink were not handicap accessible and we were put in the back of the hotel. Parking is also an issue. Long way from car to room.
This place was perfect for our stay! Nice area large space!
It was nice
I liked the idea everthing was in the room an actual full size refrigerator compared to most hotels it's a mini fridge .. cooktop, toaster , dishwasher and a microwave they provided all the necessity ie pans silverware utensils to cook dish soap soap for the dishwasher .. so convenient ddnt have to really leave anywhere only just to get groceries!! Only bad thing was at beginning the front office almost ddnt find my reservation tgey asked me 3 tines for my name n i had given my license they could've seen from that! Then the room we got the keys ddnt work the staff said wait here n I'll be back with more keys after waiting almost 1/2 hour or more we walked to the front office ourselves n was told sorry I got busy ..really? Like u couldn't send someone with the room keys.. so we finally got a new room and the keys worked however the beds wasn't was i expected a king size and a double pull out bed was neither it was maybe a full n the pull out was a twin that doesn't work for an adult and a 4 yr old child n and the other person in the other bed!!! .. this room ddnt have enough towels for three people for the 3 days nor extra t p only 1 roll n was already been used still not a full roll we had to wait again for housekeeping to bring the items..and with an impatient 4 yr old that's like eternity!!!! Overall the stay was ok for a girls getaway weekend as we never been to tempe marketplace nor Tempe town lake!!
I like Amenties I don't like the roaches in my room/bathroom
It has a full kitchen - dish washer, microwave, full fridge and all kitchen utensils. The wifi was not good, connects less than half the time.
I liked the location , the pool had food in it and it wasn’t clean and our room was clean once
My magnetic key card didn't work 3 times while I stayed there. It was very frustrating. My air conditioning wasn't working properly.
Nice hotel to stay at, clean. Staff was very friendly and the breakfast was nice to have available. The social hour food left something to be desired, but it was included so can't have too high of expectations. The Phoenix zoo and the Children's museum were awesome, must do activity for families.
They more than met my expectations.The staff was friendly and very helpful They offered wood logs which was an unexpected treat! It was very cold when we were there and that was a nice amenity. Even though it is out of the way from where my daughter and granddaughter livel, I will be returning to this particular hotel.
This location was not ideal for my needs so that may color my opinion. We had a 2 bedroom suite and I thought the set up was good. It met our basic needs and had a good amount of space. When we arrived the carpet had apparently just been cleaned because it seemed damp, which was kind of unpleasant. The lamp on the desk did not work. Finally, the included breakfast was about what you would expect, but we often had to wait for more food to be brought out. No major issues, but nothing to make it stand out either.
We really enjoyed the location--so close to shopping and the main freeways. The breakfast offered variety. The rooms were well maintained and the bed was really comfy. The staff were friendly and helpful. We would definitely stay here again!!
We stayed in this hotel for 2 days. The hotel was clean and had new amenities in the kitchen. The TV had some audio and video problem but that was not a big issue. Bathroom had no locks. Breakfast was excellent. They have evening social hours Mon - Thu. The check out time is 12.00 pm. we requested them if we could check out at 1 pm and they readily obliged.
Breakfest was very good each morning, the desk staff was very friendly and helpfull, and hotel is in a good location for shopping and dining. Our only minor complaint is the pool water was not very warm. Our stay was very enjoyable and we would definately return.
Arizona Mills Mall is a short stroll from Sonesta ES Suites Tempe, and other popular attractions like LEGOLAND® Discovery Center are within a couple of miles (3 km). This 126-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
The 126 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus Smart TVs with cable channels and Netflix. Bathrooms have hair dryers and free toiletries. Coffee makers, free newspapers, and phones are other standard amenities.
Guests staying at Sonesta ES Suites Tempe enjoy an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
No fresh towels the entire stay. Had to buy my own toilet paper. Staff told my son they ran out of toilet paper.
The physical accommodations were nice. Bed, pillows, and linens were great. The pool was clean and cool. However, the room wreaked of skunk weed and had roaches in the cabinets where the dishes were kept. My 7 yo discovered a razor blade wedged in the chair when it pricked her leg.
Thank you for staying with us and the room was clean Please accept my apologies for any problem during your stay
The actual property looks nothing like the pictures online. Pool was green, bugs floating in it all over and it looked like it hadn’t been cleaned in months. No breakfast or even coffee in the lobby as stated when we checked in.
Thank you for staying with us Yes our pool was closed due to a broken motor pump we had to replace. Yes we have coffee in the lobby during breakfast service 9am
Room was large and clean. Well appointed. Location was clearly a plus. Near to shopping, airport, restaurants, and venues. Convenience Market had a lot of items but was too overpriced. We had requested a handi-capped room but ours was not accessible. Tub, toilet, sink were not handicap accessible and we were put in the back of the hotel. Parking is also an issue. Long way from car to room.
Thank you for staying with us when you check in please let the agent know and we can move you to a room closer to the parking lot and as always we will put you in the room you want Stephen GM
This place was perfect for our stay! Nice area large space!
Thank you for the response and staying with us Please come back again soon Stephen GM
It was nice
Thank you for the response and staying with us Please come back again soon Stephen GM
I liked the idea everthing was in the room an actual full size refrigerator compared to most hotels it's a mini fridge .. cooktop, toaster , dishwasher and a microwave they provided all the necessity ie pans silverware utensils to cook dish soap soap for the dishwasher .. so convenient ddnt have to really leave anywhere only just to get groceries!! Only bad thing was at beginning the front office almost ddnt find my reservation tgey asked me 3 tines for my name n i had given my license they could've seen from that! Then the room we got the keys ddnt work the staff said wait here n I'll be back with more keys after waiting almost 1/2 hour or more we walked to the front office ourselves n was told sorry I got busy ..really? Like u couldn't send someone with the room keys.. so we finally got a new room and the keys worked however the beds wasn't was i expected a king size and a double pull out bed was neither it was maybe a full n the pull out was a twin that doesn't work for an adult and a 4 yr old child n and the other person in the other bed!!! .. this room ddnt have enough towels for three people for the 3 days nor extra t p only 1 roll n was already been used still not a full roll we had to wait again for housekeeping to bring the items..and with an impatient 4 yr old that's like eternity!!!! Overall the stay was ok for a girls getaway weekend as we never been to tempe marketplace nor Tempe town lake!!
I like Amenties I don't like the roaches in my room/bathroom
It has a full kitchen - dish washer, microwave, full fridge and all kitchen utensils. The wifi was not good, connects less than half the time.
I liked the location , the pool had food in it and it wasn’t clean and our room was clean once
Dear Terance Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Sonesta we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Victoria Camagong Director of Sales Sonesta ES Suites Tempe