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Recent guest reviews

Housekeeping never cleaned the room or provided towels.

Restaurant was closed due to staffing. They did offer cold breakfast items.

Staff was great prompt hotel clean inside and out

I stayed for three nights. I asked for clean towels, washcloths, TP, trash picked up and tidy up the bed. I came back to room none of it was done so I end up doing it myself. Then staff left a trash bag of towels, TP and washcloths on the floor. The next day I asked for same service and again nothing was done. For $150 a night i got crappy service. Not staying there again.

I called the hotel and since my husband decided to join me, I asked if I could switch to a King room, and they switched us to a King bed room instead of 2 queen beds, for the same price. The room we got was fantastic~it was a mini-suite, with a living room area and bedroom area. And two T.V.''s in each area. We loved it!

Easy to find and wonderful!

Property is well cared-for, clean.

Great service, breakfast was regular

The room was nothing like pictured. There was mold in the shower. The beds were very cheap and not very comfortable. I was very disappointed seeing the room, it looked very cheap. The staff was nice enough. I won't recommend this location nor would i be staying here again.

The staff was very friendly and the property was very clean.

it was just an over night stay. we didnt even leave our room. but what i did see was good

Convenient location with lots of restaurants nearby

W Pinnacle Peak Rd Phoenix AZ

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Deer Valley, Hilton Garden Inn Phoenix North Happy Valley is 1.4 mi (2.2 km) from Happy Valley Towne Centre and within a 10-minute drive of other popular attractions like Six Flags Hurricane Harbor Phoenix. This 3-star hotel has 126 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

Guests can expect 26-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Guests of Hilton Garden Inn Phoenix North Happy Valley have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include a spa tub, conference space, and a 24-hour business center.

Room options

1 King Mobility Accessible with Roll In Shower

1 King Bed | Sleeps 2

1 King Bed Junior Suite

1 King Bed | Sleeps 4

1 King Bed Deluxe Suite

1 King Bed | Sleeps 4

1 King Mobility Accessible with Bathtub

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Phoenix North Happy Valley

Everyone (18) Couples (5) Business (2) Family (5) Friends (1)
3
Family with small children

Housekeeping never cleaned the room or provided towels.

By on Nov 14, 2022

Review comment responded on Nov 15, 2022

We appreciate your feedback, Anthony.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding our housekeeping policy with the appropriate members of our management team.We'd love to see you again in the future to share a more positive experience with you.

4
Everyone

Restaurant was closed due to staffing. They did offer cold breakfast items.

By , from Port Orchard on Jul 21, 2022

Review comment responded on Jul 23, 2022

Thank you for taking the time to submit this feedback, Carla. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share your concerns regarding our restaurant and food offerings with our team moving forward. We hope you plan on staying with us again soon.

5
Partner Couples

Staff was great prompt hotel clean inside and out

By on Jul 18, 2022

Review comment responded on Jul 20, 2022

Thank you for sharing this wonderful review with us, Steven! We're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn Phoenix North Happy Valley! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging. We'd love to share yet another unforgettable visit with you someday!

2
Partner Couples

I stayed for three nights. I asked for clean towels, washcloths, TP, trash picked up and tidy up the bed. I came back to room none of it was done so I end up doing it myself. Then staff left a trash bag of towels, TP and washcloths on the floor. The next day I asked for same service and again nothing was done. For $150 a night i got crappy service. Not staying there again.

By on May 17, 2022

Review comment responded on Jun 11, 2022

Thank you for taking the time to share your feedback, felicia. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our services didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

5
Partner Couples

I called the hotel and since my husband decided to join me, I asked if I could switch to a King room, and they switched us to a King bed room instead of 2 queen beds, for the same price. The room we got was fantastic~it was a mini-suite, with a living room area and bedroom area. And two T.V.''s in each area. We loved it!

By on Jan 14, 2022

5
Business Business

Easy to find and wonderful!

By on Nov 5, 2021

5
Business Business

Property is well cared-for, clean.

By on Oct 7, 2021

5
Family with small children

Great service, breakfast was regular

By on Jun 21, 2021

3
Family Family with small children

The room was nothing like pictured. There was mold in the shower. The beds were very cheap and not very comfortable. I was very disappointed seeing the room, it looked very cheap. The staff was nice enough. I won't recommend this location nor would i be staying here again.

By on Jun 15, 2021

5
Everyone

By on Mar 30, 2021

Review comment responded on Apr 20, 2021

Thank you for your review! We are glad to hear you had a great stay with us! We look forward to welcoming you back to our hotel in the future!

Hilton Garden Inn Phoenix North Happy Valley

1940 W Pinnacle Peak Rd, Phoenix, AZ 85027
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