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Recent guest reviews

I expected more from an Embassy Suites. The shower was moldy, the hinges were rusted, the lamp shade was stained and the wall was patched poorly. The parking lot was littered with debris and the few trash cans in the building were overflowing. The elevators were slow unreliable. We would wait nearly 20 min to get down from the 3rd floor. Stair access was a mess because you could not exit the building from the stairs without setting off an alarm. The only way out of the building was the front entrance and by our second day in the hotel the main rotary door was broken. I understand the challenges that covid has placed on the hospitality industry but this was a disappointing experience for an otherwise reputable chain.

We could not have been more disappointed with this facility. We had change rooms multiple times due to filthy conditions and the rooms looking in disarray as if they were not previously cleaned. The room we were finally comfortable in also posed some issues such as the bathroom sink not draining and overflowing. We got a real sense of uncleanliness within the entire facility. It is apparent that the building is in desperate need of renovation. There was no food available other than premade sandwiches from a refrigerator and only one bottle of water was left. Upon leaving the hotel the next morning, we witnessed several situations which appeared to be illegal activities such as paid escort services. These individuals were obviously very friendly with the staff and comfortable conducing their business in the building. This made us feel very unsafe and insecure. Needless to say, we were thrilled to be walking out the door never to return again.

I know you can’t control the Covid restrictions. Was bummed that even though mask mandate was over, swimming pool was closed. Very noisy street at night. Maybe sound proof windows that have busy street view?

It’s was ok

I just needed one night away and staff made it very comfortable for me thank you again..

The staff in the afternoon was very friendly. Unfortunately, the staff in the evening was not friendly and had an attitude. The was in good condition, until you flip the sheets . The sheets were filthy. When told front desk there was nothing the could due to Limited room service. Therefore I had to sleep on the couch for two nights. It was last minute and couldn’t find another hotel with space . I was disgusted because I’m a travel nurse. I expect to at least have a clean bedding in order to get a good night rest to service the community that I came to help

The Tv would show NO Signal when you are watching

The hotel was filthy. When booking your led to believe your going to get HOT breakfast as well as the pool being open but neither are true. The hotel had ants in the bathroom. There was no tub only a shower. There was a nasty stain in the carpet and all the desk/ tables had splatters of previous spilled things on them. The bathroom light was dim. Parking was 20 a night. There is also a $150 deposit that you also have to pay for when you arrive at the hotel. Even if you have paid for your room in full. This hotel sucks.

Everything was good, excellent staff & housekeeping went above and beyond during this covid 19 period.

Overall it was a great stay. Not everything was available because of COVID but staff all very helpful and hotel was well kept. Only issue we had was that our AC did not function properly. The temperature set function didn’t work so it was either sub zero or we had to turn the AC off and just deal with it.

I know that we are in a pandimic but for the money that is charge for these rooms and there is no discounted prices the hotel should be able to have a buffet style breakfast with social distancing. The kitchen should be open so the guest wouldn't have to order outside food. Or the hotel should have a deal with a outside resturant for a discounted prices.

Didn't like no lunch service. Didn't like not being able to check out late.

The pool is a lawsuit waiting to happen. No towels available. water was cloudy. Call me to discuss. spa steps are dangerous on the right side of the rail the step is deeper than the left. I fell in. Put a cone there to prevent others from falling in. linda 6096809700

Our room was a suite on the lobby floor. A little noisy, but shutting the bedroom door helped. The breakfast buffet was great. A shuttle back and forth to the airport . very nice.

Bartram Avenue Philadelphia PA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Free airport shuttle

Located in Eastwick within 2 miles (3 km) of John Heinz National Wildlife Refuge at Tinicum, Embassy Suites by Hilton Philadelphia-Airport is within a few miles (5 km) of other popular sights such as Simeone Foundation Museum. This 3.5-star hotel has 263 guestrooms and offers conveniences like free breakfast, an indoor pool, and a free airport shuttle.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 263 heated accommodations afford space to spread out with a separate bedroom and living rooms. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are also standard.


Property features

At Embassy Suites by Hilton Philadelphia-Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 24.50 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed, Non Smoking (2 Rooms)

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Philadelphia-Airport

Everyone (38) Couples (5) Family (11)
2
Family

I expected more from an Embassy Suites. The shower was moldy, the hinges were rusted, the lamp shade was stained and the wall was patched poorly. The parking lot was littered with debris and the few trash cans in the building were overflowing. The elevators were slow unreliable. We would wait nearly 20 min to get down from the 3rd floor. Stair access was a mess because you could not exit the building from the stairs without setting off an alarm. The only way out of the building was the front entrance and by our second day in the hotel the main rotary door was broken. I understand the challenges that covid has placed on the hospitality industry but this was a disappointing experience for an otherwise reputable chain.

By on Jul 21, 2021

1
Family Business Business

We could not have been more disappointed with this facility. We had change rooms multiple times due to filthy conditions and the rooms looking in disarray as if they were not previously cleaned. The room we were finally comfortable in also posed some issues such as the bathroom sink not draining and overflowing. We got a real sense of uncleanliness within the entire facility. It is apparent that the building is in desperate need of renovation. There was no food available other than premade sandwiches from a refrigerator and only one bottle of water was left. Upon leaving the hotel the next morning, we witnessed several situations which appeared to be illegal activities such as paid escort services. These individuals were obviously very friendly with the staff and comfortable conducing their business in the building. This made us feel very unsafe and insecure. Needless to say, we were thrilled to be walking out the door never to return again.

By on Jul 21, 2021

Review comment responded on Jul 22, 2021

Dear Anonymous, I am very sorry to hear of your disappointment with the hotel. We certainly take your comments and feedback to heart and I will be sure to address the cleanliness of our property with our team immediately. We do offer a limited menu at our bar, which is available nightly from 5pm until 10pm, as well as our selection of items in our corner market, which sounds like it was not stocked well when you visited. We appreciate you comments, and guest safety is a top concern for our hotel. If we witness or receive a report of illegal activity happening, we will conduct an interview review and report to the proper authorities as necessary. Its disappointing to hear that you will not choose Embassy Suites when you return to Philadelphia, as we will use your comments to make this a better property for all guests.

5
Everyone

By on Jun 25, 2021

Review comment responded on Jul 5, 2021

Thank you for your review, we are very happy to see you enjoyed your stay!

4
Family

I know you can’t control the Covid restrictions. Was bummed that even though mask mandate was over, swimming pool was closed. Very noisy street at night. Maybe sound proof windows that have busy street view?

By on Jun 16, 2021

Review comment responded on Jun 16, 2021

Dear Valued Guest, Thank you for your valuable feedback. We apologize all of our amenities are not operable at this time. We hope soon; all will be restored. Once they are open please come and visit us. Thank you for your business and we hope to see you again soon.

4
Everyone

It’s was ok

By on Jun 5, 2021

Review comment responded on Jun 14, 2021

Dear Valued Guest, Thank you for your post. We thank you for staying and hopefully, we will earn top scores on your next visit. Have a great day!

4
Partner Couples

I just needed one night away and staff made it very comfortable for me thank you again..

By on May 6, 2021

Review comment responded on May 9, 2021

Dear Valued Guest, Thank you for taking time to post your sentiments regarding your recent stay. We delighted we made the night you needed away from home enjoyable. We look forward to taking care of you in the future. Be well and stay safe!

1
Business Business

The staff in the afternoon was very friendly. Unfortunately, the staff in the evening was not friendly and had an attitude. The was in good condition, until you flip the sheets . The sheets were filthy. When told front desk there was nothing the could due to Limited room service. Therefore I had to sleep on the couch for two nights. It was last minute and couldn’t find another hotel with space . I was disgusted because I’m a travel nurse. I expect to at least have a clean bedding in order to get a good night rest to service the community that I came to help

By on Apr 28, 2021

Review comment responded on May 4, 2021

Dear Valued Guest, Please accept our sincerest apologies for your less than memorable stay. Our goal is to provide our guests with clean and comfortable accommodations but the outstanding service. We will definitely use this post as a learning tool, with our team, as our goal is 100% guest satisfaction. We thank you for your feedback and we hope you will give us another chance to service you in the not too distant future.

4
Everyone

The Tv would show NO Signal when you are watching

By on Apr 27, 2021

Review comment responded on Apr 28, 2021

Dear Valued Guest, Thank you for taking time to review your recent stay at our hotel. We are delighted you enjoyed most aspects of your stay. Your feedback will be shared with the Director of Engineering as well as the General Manager for follow up. We thank you for staying with us and we hope to see you in the not too distant future. Be well and stay safe!

3
Family with small children Family

The hotel was filthy. When booking your led to believe your going to get HOT breakfast as well as the pool being open but neither are true. The hotel had ants in the bathroom. There was no tub only a shower. There was a nasty stain in the carpet and all the desk/ tables had splatters of previous spilled things on them. The bathroom light was dim. Parking was 20 a night. There is also a $150 deposit that you also have to pay for when you arrive at the hotel. Even if you have paid for your room in full. This hotel sucks.

By on Mar 18, 2021

Review comment responded on Mar 22, 2021

Dear Valued Guest, Thank you for your valuable feedback. We are saddened your stay was less than memorable. We will take your comments under consideration as we continually work to improve our guest experience. Be well and stay safe!

3
Everyone

By on Mar 12, 2021

Review comment responded on Mar 24, 2021

Dear Valued Guest, Thank you for your recent rating. We see we did not earn top scores. Please accept our apologies. We hope you will give a second chance, in the near future, to earn top scores. We thank you for staying and hopefully, we will get the chance again to WOW you.

Embassy Suites by Hilton Philadelphia-Airport

9000 Bartram Avenue, Philadelphia, PA 19153
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