I know that we are in a pandimic but for the money that is charge for these rooms and there is no discounted prices the hotel should be able to have a buffet style breakfast with social distancing. The kitchen should be open so the guest wouldn't have to order outside food. Or the hotel should have a deal with a outside resturant for a discounted prices.
Didn't like no lunch service. Didn't like not being able to check out late.
The pool is a lawsuit waiting to happen. No towels available. water was cloudy. Call me to discuss. spa steps are dangerous on the right side of the rail the step is deeper than the left. I fell in. Put a cone there to prevent others from falling in. linda 6096809700
Our room was a suite on the lobby floor. A little noisy, but shutting the bedroom door helped. The breakfast buffet was great. A shuttle back and forth to the airport . very nice.
Very expensive Computers down. Pay to park more expensive than advertised. Swimming not allowed for my teenager.
Clean Room clean Room Clean room clean room Aaaa!aaaaaaaaaaaaaaasssaaaaaaaaawassaswwwwwwwwweeeeeeseeerrrrttttyt
The location is great and having the shuttle to the airport is awesome. The happy hour drinks were excellent. but the appetizers were meh. I liked the salsa but being gluten free, I wasn't sure about the tortilla chips (took my chances)- then they ran out and there were only pita chips (totally full of gluten) so I couldn't eat anything else. all the snacks were wheat flour products.- But the food in the restaurant was delicious. The staff was soooooo friendly. I didn't encounter anyone that wasn't courteous and helpful. All very nice people. Everything was very clean. But my check-in was totally unacceptable. I was waiting for a room to be ready and couldn't check in until almost 7:00!!!!!! My friend who origianlly was going to stay in my room decided to get her own room (it was exactly was I wanted- two doubles) She got a room before me. and I saw another couple check in way after me and got a room. I have no idea what that was all about. I also needed to make change and couldn't get change for $100 either that night or the next morning.
Sat at two different tables in the restaurant. Told them the tables were dirty and had to clean them ourselves. Concierge hurried through all directions. Manager stood by doing nothing instead of helping guests. Fire alarm went off around 6:30pm. Everyone was evacuated outside for 15 minutes. Told to come back in. Not even an apology for the inconvenience. Multiple bugs in room.
Location & breakfast were very good. Shuttle driver was fantastic
There was a mistake in our reservation (most likely our own fault) and there were no other rooms, but the person at the front desk gave us some vouchers for food at at the restaurant. The restaurant staff were equally friendly and helpful, which made our brief stay on a flight layover much more pleasant.
Located in Eastwick within 2 miles (3 km) of John Heinz National Wildlife Refuge at Tinicum, Embassy Suites Philadelphia - Airport is within a few miles (5 km) of other popular sights such as Simeone Foundation Museum. This 3.5-star hotel has 263 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free cooked-to-order breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 263 heated accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are also standard.
At Embassy Suites Philadelphia - Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 24.50 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
I know that we are in a pandimic but for the money that is charge for these rooms and there is no discounted prices the hotel should be able to have a buffet style breakfast with social distancing. The kitchen should be open so the guest wouldn't have to order outside food. Or the hotel should have a deal with a outside resturant for a discounted prices.
Thank you so much for your feedback. We hope you will stay with us again in the future.
Thank you for providing us your feedback. We apologize that your expectations were not met during your stay with us. Rest assured out management team is constantly working with our team to help our property get better. We hope that you will come back again and give us another chance to change your mind about our hotel. Again, we welcome you back and hope to see you again!
Didn't like no lunch service. Didn't like not being able to check out late.
Jenna- We are very appreciative of your feedback. Rest assured that all information you provide helps us to get better and our management team takes that very seriously. We do apologize that that there is no lunch service provided however, we do have other options for food which the front desk provides as a stop gap for not having our of restaurant providing lunch. Late check out is a courtesy we provide based on our hotels availability on the day you check out. How many arrivals we have determines how many late check outs we are able to give. We may have hit a hick up at the time you requested the check out or exhausted all our late check out offers. We apologize for your experiences not being 100% as we do strive for excellence. Thank you again for staying with us and we hope this does not deter you from giving us another change to provide you with a better experience.
The pool is a lawsuit waiting to happen. No towels available. water was cloudy. Call me to discuss. spa steps are dangerous on the right side of the rail the step is deeper than the left. I fell in. Put a cone there to prevent others from falling in. linda 6096809700
Thank you so much for your feedback! We appreciate you taking the time to leave this information for us as it helps us to get better. We have addressed your concerns with out management team in an effort to make our guests experiences better and we apologize for the experience you had during your stay!
Our room was a suite on the lobby floor. A little noisy, but shutting the bedroom door helped. The breakfast buffet was great. A shuttle back and forth to the airport . very nice.
Very expensive Computers down. Pay to park more expensive than advertised. Swimming not allowed for my teenager.
Clean Room clean Room Clean room clean room Aaaa!aaaaaaaaaaaaaaasssaaaaaaaaawassaswwwwwwwwweeeeeeseeerrrrttttyt
Thank you for your honest feedback. We apologize that your experience was less than satisfactory. Sadly during this uncertain time and the continuing pandemic, changes were made in order to protect our staff and guests alike.