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Recent guest reviews

The rooms are clean and a fair size. The location is near a good choice of restaurants. The drive to the casino is easy and less than 15 minutes. The staff is helpful and polite. The price is a third of hotels closer to the falls.

I had stayed here previously & really enjoyed it. This most recent visit I made the error of booking courtyard rooms. We were stuck in the far rear of the hotel & it was a major walk to the main building where the pool is.

We had been traveling for 10 days and stayed here our last night before heading home. Perhaps we were a little spoiled from the very clean, very friendly motels we had stayed in on our trip. This motel was neither friendly nor very clean. Garbage was outside many doors. We didn't really want to.even use the facilities, but we were tired. Would not stay there again even though it was close to many attractions.

The rooms were clean. Check-in and check-out were quick. Good price. Booked through wagjag to get good price. No frig or microwave in room. That is ok if only staying one night but we stayed two nights. IHOP restaurant is attached which is convenient but is expensive.

This is a great hotel. In spite of its 2.5 star rating, it looks and feels like a 4 star hotel. The Comfort Inn has obviously been recently updated. The rooms are clean and have nice furnishings. There are proper (4 cup) coffee makers in the room. With pool, hot tub and fitness area what more could anyone want?

This was by far the best hotel in it's price range I've stayed in in recent memory. The hotel is clean and well kept, the beds were comfortable, hotel was quiet - at least after the patio of the restaurant across the parking lot shut down it's music around 10 p.m.. Desk staff were friendly and helpful and the IHOP on the ground floor was convenient although they're not a particularly cheap breakfast option.

The Hotel was an older Comfort Inn but our room we stayed was clean. An IHOP is attached and is convenient for breakfast. There are some very good restaurants within walking distance and even a shopping outlet close by. The Falls and Casino were about a 15 minute drive..

WARNING; Do Not Stay Here!!! When we entered the hotel, we could clearly tell this was a very outdated location. When we entered our room, we received our confirmation. The room was smelled very musty and moldy. Outdated carpet, décor, bedspread and a very outdate air condition unit that DID NOT work. I perform inspection for medical practices and utilize a black light to check for cleanliness and body fluids. Bedding was stained and I showed the front office staff. Instead of changing the bedding they placed cleaned bedding on the “nasty” bedding. I pray we do did not encounter bed bugs. Can you say poor customer service? My family complained to John and he was VERY rude and threatening! What happened to Customer Service skills??? We have placed a formal complaint on the hotel and Manager John.

I am group tour operator who had 18 rooms booked there. The GM did not return my calls so that he could be advised the room no had increased from 15 to 18 rooms, room 2123 had blood in the bed, was not clean, other travelers reported nasty conditions, door locks not functioning, did not keep group together, stopped up toilets and malfunctioning lights. no restaurant close and the staff prepared groups breakfast with an electric frypan setting off the fire/smoke alarm at 4am. this occurred directly across from my room and my motorcoach driver's room. My customers very dissatisfied and I will not use or recommend this property.

This is not a review it is a WARNING! Do not stay here. Air conditioning did not work in my room. Sheets stained. All kinds of stains and splatter patterns on walls. Carpet filthy. Bathroom was clean - that's the only thing I can say good about this place. My 84 year old parents couldn't access their room - card reader not working and we were told there was no maintenance on duty. Front desk staff had to be called each time they wanted to enter their room and "pick" the lock. When I tried to discuss my concerns with the manager, he yelled, "you are the problem. You've done nothing but complain since you got here. You are rude." Yelled all this at me in the lobby in front of other patrons. He was very disheveled - wearing apron, covered in sweat. Looked like he had stayed in a hotel room on a very uncommonly hot night in Ontario with no air conditioning! When I asked for his name he grabbed a business card from this location and wrote, "JOHN!" Would not give last name. Would not give me his supervisor's name. Only provided the 1-800 number for Comfort Inn that you use when making a reservation. I was with a tour group. Others in our group had serious plumbing issues and their rooms were dirty. Stay away from this place or big "John" will yell at you if you complain about anything. I've called and logged a complaint with Comfort Inn - will see if I get a response. Have never written a review or called to complain before and I have traveled frequently. But never have I been accosted by a manager or any other member of a hotel's staff. Boooooo.

7514 Lundy's Lane Niagara Falls ON

Hotel highlights

  • Steps from Lundy's Lane and Canada One Factory Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Comfort Inn Lundys Lane is adjacent to popular attractions such as Lundy's Lane and Canada One Factory Outlets. This 149-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.


Dining

Enjoy a leisurely bite to eat at IHOP, the hotel's onsite restaurant. For your convenience, breakfast is served for a fee each morning.


Rooms

Comfort Inn Lundys Lane's 149 individually furnished rooms provide coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 25-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Desks are also included.


Property features

Guests of Comfort Inn Lundys Lane enjoy a spa tub, free WiFi in public areas, and a meeting room. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include free newspapers and a fireplace in the lobby.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Ground Floor

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 433 reviews

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