I had to wait 1 hr to park in property that I paid $20 per night, that is B.S., Completely B.S. You do not offer food in the morning, that is B.S. completely B.S. I will never go to your hotels for these reasons, The END
The hotel was in a convenient place for my trip and two destinations that I would travel between. The roads were pretty horrible generally in the area. The room temperature and controls were good. I wanted a two Queens bed with a suite but none was there (listed)? But the beds and pillows were nice. Some of the property had imperfections but nothing to bad. Overall, it was OK and convenient.
Room cleaning. Rooms were not cleaned properly as standard brand
The rooms were not in good shape to be a suite. Tub was dirty, hand sink was broke and the toilet seat had a burn stain on it like someone tried to put out a cigarette on it, mind you we had to change rooms because the first one smelled like smoke and the sheets was dirty
Hotel cleaning and safety was excellent. Front desk agent was very friendly and polite at check in but check out agent was texting and performing at the same time.
The staff was above and beyond helpful with directions, friendliness and service.
The property tried to get me to pay for parking but honored this website showing it was free parking. There is a miscommunication between the hotel and this website.
Its ok to stay here. Nothing exicting and extra ordinary. If you get cheaper two star hotel with cleaniness choose that.
The blinds in the room did not close and I couldn't leave because I was with my children but I couldn't sleep due to the blinds not closing. My kids couldn't sleep either. I woke up exhausted. Shortly after waking up for the "breakfast" they had which was just cereal, I got trapped in the elevator with my two sons. Eventually they came and let me out after my son had a servere anxiety attack in the elevator. The staff person finally let us out he told us that he would get us bananas, but he never even did that. We lost time due to being trapped in the elevator, I called from the front desk to ask if we could check out at 1:30 because I was exhausted from not sleeping and being trapped in the elevator with a 7 year old having a panic attack and they told me it would be 50 dollars extra to check out at that point. The whole thing was a nightmare. I was so happy to get home and be able to sleep
Check in and out was seamless and staff was friendly, however my room bathroom...I had clean whole bathroom again, there still some else’s hair all over shower and bathroom floor, clearly the cleaning staff is not doing their job correctly,I check in at 8:PM so there was a lot time to clean bathroom in between guest, also hallway carpet smell weird at least on my floor,I think need to replace is or something.also only hand sanitizer that’s was working was bu the front desk...to many things that’s would not up to part, I will not return.
Clean, smelled good, friendly customer service. Area not bad.
Staff was very acomodating and the place was very clean.
Very quick checking. Free parking The room was clean
The suite size room was beautiful. Spacious, clean, modern with beautiful view of water. Would definitely stay there again!!
One of the front desk ladies Ericka was so rude. She transferred me to another that spoke Spanish because I was talking Spanish with my husband. I told her I did not have any problem talking Min English with her. She transferred me anyway.
The rooms were very clean. The location was convenient to Penn station.
Hampton Inn & Suites Newark-Harrison-Riverwalk places you within a 15-minute stroll of popular sights such as New Jersey Performing Arts Center and Military Park. This 165-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a fitness center.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. The bar/lounge is a great place to grab a drink, or mingle with other guests at the free manager's reception on select days.
Hampton Inn & Suites Newark-Harrison-Riverwalk's 165 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.
At Hampton Inn & Suites Newark-Harrison-Riverwalk, guests have access to a fitness center, free WiFi in public areas, and conference space. Self parking is available for USD 15 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
I had to wait 1 hr to park in property that I paid $20 per night, that is B.S., Completely B.S. You do not offer food in the morning, that is B.S. completely B.S. I will never go to your hotels for these reasons, The END
The hotel was in a convenient place for my trip and two destinations that I would travel between. The roads were pretty horrible generally in the area. The room temperature and controls were good. I wanted a two Queens bed with a suite but none was there (listed)? But the beds and pillows were nice. Some of the property had imperfections but nothing to bad. Overall, it was OK and convenient.
Room cleaning. Rooms were not cleaned properly as standard brand
Thank you for sharing your feedback to us and we're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please accept my most sincere apologies for your recent stay with us and rest assured that we will look into this so we can make all future stays with us better! Thank you again for your honest feedback!
The rooms were not in good shape to be a suite. Tub was dirty, hand sink was broke and the toilet seat had a burn stain on it like someone tried to put out a cigarette on it, mind you we had to change rooms because the first one smelled like smoke and the sheets was dirty
Thank you for sharing your feedback on your recent experience with us. Allow me to take this moment to personally apologize for falling short and failing to provide basic needs and functions of a hotel stay. I assure you we take your feedback very seriously and will do our best to continue to work towards improving these areas. I hope you can accept our apology. I truly hope you are willing to give us another opportunity to show our improvements in the future.
Hotel cleaning and safety was excellent. Front desk agent was very friendly and polite at check in but check out agent was texting and performing at the same time.
We appreciate your honest feedback. Thank you for staying with us!
We appreciate your honest feedback. Thank you for staying with us!
The staff was above and beyond helpful with directions, friendliness and service.
Thank you for taking the time to review our hotel, It was a pleasure having you stay with us!
The property tried to get me to pay for parking but honored this website showing it was free parking. There is a miscommunication between the hotel and this website.
Thank you for staying with us. We appreciate your feedback! Happy new year!
Its ok to stay here. Nothing exicting and extra ordinary. If you get cheaper two star hotel with cleaniness choose that.
Thank you for your feedback. We will bring this to the attention of the Housekeeping staff. We hope that you may give us another chance while in the area to have a perfect stay. Stay safe and healthy, Best Regards, Wesley
The blinds in the room did not close and I couldn't leave because I was with my children but I couldn't sleep due to the blinds not closing. My kids couldn't sleep either. I woke up exhausted. Shortly after waking up for the "breakfast" they had which was just cereal, I got trapped in the elevator with my two sons. Eventually they came and let me out after my son had a servere anxiety attack in the elevator. The staff person finally let us out he told us that he would get us bananas, but he never even did that. We lost time due to being trapped in the elevator, I called from the front desk to ask if we could check out at 1:30 because I was exhausted from not sleeping and being trapped in the elevator with a 7 year old having a panic attack and they told me it would be 50 dollars extra to check out at that point. The whole thing was a nightmare. I was so happy to get home and be able to sleep
Thank you for taking the time to complete our online review and sharing your experience with the Hampton Inn & Suites Newark-Harrison-Riverwalk. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenient. We want to share your feedback with the appropriate hotel team to ensure that this was an isolated issue. Thank you very much for your honest feedback. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Harrison/Newark.
Thank you for your feedback, We are glad you enjoyed your stay at the Hampton Inn and Suites Newark/Harrison River-walk. We hope to have you come back and stay with us in the future.