Always clean
Rufe / unfriendly staff, from te receptionist to cleaning clerk. Very disappointing for Hilton brand.
Hotel did not look like 4 star. Paint was chipped and pealing from various locations. I paid extra for a balcony room that was simply an opening to the hotel lobby. Bathroom was tiny, had to close the door to get into the shower. AC in room only blew at one mode which was extremely low. Parking on both nights was unavailable. Had to find parking other than a parking space. Lastly, they have a $75 hold/deposit PER NIGHT. Would not stay here again. Not worth the cost.
One restaurant. $17 pancakes. No stores nearby cannot walk anywhere.
Awesome location! Great staff! Definitely will book again!
Smooth check-in; restful sleep; hot shower :)
I highly suggest they set up a dog station because there is dog poop all over the property.
Horrible staff and property is old that you can hear everything, friday night they have some kind of party at conference room which is normal but until 0230 am it was so loud that my kids and wife and me stays up because of noise. i was at eight floor i should not hear anything but really different experience with Hilton this time. We usually like the double tree cookie and everything you go they to het one they are out. i should listen to the previous review and stay out of the hotel and top of that they charge 35 dollars each night for patking , my worst mistake ever
No towels on bathroom. Wow. No room service. Used my cell phone to call the lobby. No one oick the call from the room. This one is for Orbitz, they said there was no reservation made on system. Don't know how because I even got an email from them. You should follow-up on this. Waited 20 minutes to finally get the room.
No complementary breakfast, and restaurant pricing was extremely overpriced.
Super busy shelter (homeless/displaced) hotel with dirty hallways and broken elevators.
The room was clean.
It was very disappointing as the bedsheets were not clean and the coach was dirty.
They were very accommodating and friendly.
LOVE the ability to stay close to airport and park. do NOT Love the surroundings.
Room stunk of smoke either cigarets or cans is. Bathroom was not clean. No dinning except fast food.
I loved the stay there
DoubleTree by Hilton Hotel Newark Airport places you within a 10-minute drive of popular sights such as Prudential Center and Rutgers University Newark. This 503-room, 4-star hotel has an indoor pool along with free in-room WiFi and a free airport shuttle.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
At DoubleTree by Hilton Hotel Newark Airport, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 25.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Always clean
Rufe / unfriendly staff, from te receptionist to cleaning clerk. Very disappointing for Hilton brand.
Patrick, thank you for your review regarding your stay at our hotel. Please accept our apologies as our associates were not attentive to your needs and did not provide you with the service you deserve during your time with us. We have shared your observations with the appropriate parties to ensure this is not repeated. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Kindest Regards, Jeff Fowlkes, General Manager
Hotel did not look like 4 star. Paint was chipped and pealing from various locations. I paid extra for a balcony room that was simply an opening to the hotel lobby. Bathroom was tiny, had to close the door to get into the shower. AC in room only blew at one mode which was extremely low. Parking on both nights was unavailable. Had to find parking other than a parking space. Lastly, they have a $75 hold/deposit PER NIGHT. Would not stay here again. Not worth the cost.
Micha, thank you for reviewing your stay. We appreciate your rating. However, we are sorry for the issues you had in your room and the inconvenience caused. We will certainly share your concerns with our respective teams to take corrective actions. We were also disappointed that you felt the parking price did not meet your expectations. We make every effort to be priced competitively. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Kindest Regards, Jeff Fowlkes, General Manager
One restaurant. $17 pancakes. No stores nearby cannot walk anywhere.
Anthony, thank you for evaluating your stay at our hotel. We apologize for not meeting your expectations concerning the location and some of our charges. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Kindest Regards, Jeff Fowlkes, General Manager
Awesome location! Great staff! Definitely will book again!
Zulma, thank you for the excellent review of your stay at DoubleTree by Hilton Newark Airport. We appreciate you pointing out our convenient location and service. We look forward to welcoming you back for another outstanding experience! Kindest Regards, Jeff Fowlkes, General Manager
Smooth check-in; restful sleep; hot shower :)
Julie, thank you for choosing the DoubleTree by Hilton Newark Airport for your stay and sharing your experience. We were pleased to read that you loved our exceptional check-in service, beds, and shower. We hope to have the pleasure of hosting you again soon. Kindest Regards, Jeff Fowlkes, General Manager
I highly suggest they set up a dog station because there is dog poop all over the property.
Sedrick, thank you for being a guest of DoubleTree by Hilton Newark Airport and for the perfect rating. We are glad to know you enjoyed your stay with us. However, we are sorry for any inconvenience you encountered. Your feedback is valuable to us as it helps us improve moving forward. It was a pleasure hosting you, and we look forward to your return visit. Kindest Regards, Jeff Fowlkes, General Manager
Horrible staff and property is old that you can hear everything, friday night they have some kind of party at conference room which is normal but until 0230 am it was so loud that my kids and wife and me stays up because of noise. i was at eight floor i should not hear anything but really different experience with Hilton this time. We usually like the double tree cookie and everything you go they to het one they are out. i should listen to the previous review and stay out of the hotel and top of that they charge 35 dollars each night for patking , my worst mistake ever
Mohammad, thank you for evaluating your stay at our hotel. Our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We also apologize for the noise issues you encountered during your time with us. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We also regret your disappointment with our parking fees. We are grateful for all of your comments and hope you will come back to see us soon so that we can make it up to you. Kindest Regards, Jeff Fowlkes, General Manager
No towels on bathroom. Wow. No room service. Used my cell phone to call the lobby. No one oick the call from the room. This one is for Orbitz, they said there was no reservation made on system. Don't know how because I even got an email from them. You should follow-up on this. Waited 20 minutes to finally get the room.
Carlos, thank you for evaluating your stay at our hotel. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service; therefore, we regret not meeting your expectations. We will share your comments appropriately so that such instances are not repeated. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Kindest Regards, Jeff Fowlkes, General Manager
No complementary breakfast, and restaurant pricing was extremely overpriced.
Jason, we appreciate you choosing us and for taking the time to leave your feedback. We regret your disappointment that we do not offer a complimentary breakfast, and we also apologize for the price issue you encountered during your dining experience at our restaurant. We are grateful for your patience and your valuable comments. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon. Kindest Regards, Jeff Fowlkes, General Manager
Keisa, we are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so fresh and completely spotless. We are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. It was a pleasure to host you, and we look forward to welcoming you whenever you are in the area. Kindest Regards, Jeff Fowlkes, General Manager