The hotel could use a little TLC. The tub was peeling which was kind of gross when pieces would stick to my foot in the shower. There was an overwhelming smell of cigarettes in the bathroom I had to run out and get spray. The TV connection was horrible…kept going in and out. Overall I think it could have been better but it also could have been worse. I wouldn’t stay again if I did go back to Jersey.
Nothing ... everything was just terrible!!!! Staff, cleaness, dusty, dirty.
Gave us a room with a tv that kept shutting off. It was ridiclous. Then the phone wasnt working to call them at the front desk. They also charged my card an extra 50 and did not explain why smh. Never stating here again. Im better off going to the motel by my house.
The first room given to me made me want to check out, I accepted the sexi d room but wen to buy my own cleaning supplies including air freshener. The entire floor smelled if marijuana. Upon checkout, I was contacted and told I am no longer welcome because I used si freshener and the room smelled of smoke. No smoke alarm tamper or other signs of smoking (I dont smoke). Not that I would return but I was disappointed.
It was a good place to stay i made a reservation through orbitz and whrn i got thete they wad having some kind of computer issue but they didnt turn me away they honored my reservation without any hesitation the guy behind the counter is a great employee im mad i never caught his name
Staff at front desk are really nice. After our night apent at this hotel, my daughter woke up with rashes on her back and little bite marks on her finger. My wife also has some red rashes, i didnt have any since i slept in the other bed that was in the same room, our room was 202, i would recommend that staff check this unit some mites or even bed bugs.
Staff at night was great very accommodating but we smelled marijuana in the hall, very strong, and one of the guests was very loud, which speaks more to the area-- it is a decent area but off a highway very close to NYC. The front desk was able to switch rooms, this woman in the original room next to us was a nuisance, however. The hotel room was fair, a little rinky compared to other extended stays which are great rooms, mini 3 room studios.
Stove and fridge were nice. First room they gave me had a strong bad oder. TV automatically turned on at 7:45 AM, with sound, to their advertising channel. Remote would not turn TV off until I messed with the menu functions for several minutes. Guess I’m up now! :/
Glad we had a room. It was clean a ac worked. Bed was comfortable and it was semi quiet
Very dirty smells like smoke. Had to change rooms due to cleanliness. Tvs didn’t work.
The room was not clean, needed a serious dusting and vacuuming. The staff was very rude. Would not recommend.
I felt the hotel was understaffed and ill equipped. I was in town for a performance at Metlife. Yes, i understand it was a busy weekend, but being that you are a hotel next to the biggest stadium and knew about the performance well in advance, i feel the hotel did not staff the front desk in any adequate manner to accommodate guests. Additionally, despite being checkin at 3pm, several guests were forced to wait well past 3pm because of insufficient staffing again. The internet also was not working and the staff said to just call a number for tech support which was a nonfunctioning number. I stayed at this place bc the price was so cheap but will not be staying again even for lower pricing.
After a long drive from Pittsburgh, the front desk was very nice & made check-in quick & easy. But once we got into our room & started unpacking & settling down, we were very disappointed with the quality of the room. The following lights was out of order: the main lights in the ceiling, & stovetop light, 1 out of 3 lamps. There was sticky residue all over the kitchen countertop, cabinet drawers, fridge & bathroom counter top. When I went downstairs to pick-up kitchen essentials, half of the items were unavailable & each time I came downstairs, I had to wait at least 10-15mins for the font desk staff. The overall cleanliness of the room was 6/10. We had a ton of issues with the key card for the room & had to get new cards made - a total of three times. And one of the main entrance/ exit door did not work. The shower head was constantly dripping because could not fully turn off the faucet. On a positive note, we were happy with the privacy in this location.
Quiet , hidden off rt 3 very close to NYC , convenient parking noticed a lot of trucks , rooms are decent , like a red roof inn , so for event and production crew very good hotel , breakfast is fake only a coffee station n cereal bar , laundry room vending machines good , kitchen inside room , receptionist at hotel are nice , 1800 customer service not so good , animal friendly saw a cat in someone’s window .
Clean Reasonable price Needs a few upgrade but decent for a family stay
American Dream is within a 5-minute walk of Extended Stay America Suites Meadowlands East Rutherford while other popular sites like MetLife Stadium are within a 15-minute stroll. This 139-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 139 accommodations feature kitchens and space to spread out with dining areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites Meadowlands East Rutherford features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include barbecue grills and a picnic area.
The hotel could use a little TLC. The tub was peeling which was kind of gross when pieces would stick to my foot in the shower. There was an overwhelming smell of cigarettes in the bathroom I had to run out and get spray. The TV connection was horrible…kept going in and out. Overall I think it could have been better but it also could have been worse. I wouldn’t stay again if I did go back to Jersey.
Nothing ... everything was just terrible!!!! Staff, cleaness, dusty, dirty.
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Gave us a room with a tv that kept shutting off. It was ridiclous. Then the phone wasnt working to call them at the front desk. They also charged my card an extra 50 and did not explain why smh. Never stating here again. Im better off going to the motel by my house.
We sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. We have shared your concerns with the management team, so adjustments can be made immediately. Please visit us again, so we can restore your faith in our hotel and provide you with the service you deserve. Sincerely, Hotel Management
The first room given to me made me want to check out, I accepted the sexi d room but wen to buy my own cleaning supplies including air freshener. The entire floor smelled if marijuana. Upon checkout, I was contacted and told I am no longer welcome because I used si freshener and the room smelled of smoke. No smoke alarm tamper or other signs of smoking (I dont smoke). Not that I would return but I was disappointed.
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
It was a good place to stay i made a reservation through orbitz and whrn i got thete they wad having some kind of computer issue but they didnt turn me away they honored my reservation without any hesitation the guy behind the counter is a great employee im mad i never caught his name
Joey, we recognize your time is valuable and appreciate your feedback. It was a pleasure to know you were impressed with the service you received from our front office associates and that you had a comfortable stay. On behalf of everyone at Extended Stay America, we invite you to revisit us soon. Sincerely, Hotel Management
Staff at front desk are really nice. After our night apent at this hotel, my daughter woke up with rashes on her back and little bite marks on her finger. My wife also has some red rashes, i didnt have any since i slept in the other bed that was in the same room, our room was 202, i would recommend that staff check this unit some mites or even bed bugs.
Thank you for your feedback. We are truly sorry to hear that your wife and daughter got rashes, and please be assured we will send someone to inspect the room you occupied to rule out any issues of insects or bugs. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Thank You
Staff at night was great very accommodating but we smelled marijuana in the hall, very strong, and one of the guests was very loud, which speaks more to the area-- it is a decent area but off a highway very close to NYC. The front desk was able to switch rooms, this woman in the original room next to us was a nuisance, however. The hotel room was fair, a little rinky compared to other extended stays which are great rooms, mini 3 room studios.
Thank you for sharing your thoughts. We are glad you liked our courteous associates at the front desk, but we apologize for the odor issue in the hallways, and we regret the inconvenience it caused to you. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of the hallway. Regrettably, it was disappointing to read you were not able to have a restful stay due to the disturbance you experienced during your stay. Please consider choosing us again, as we would love the opportunity to make it up to you in the future. Sincerely, Hotel Management
Stove and fridge were nice. First room they gave me had a strong bad oder. TV automatically turned on at 7:45 AM, with sound, to their advertising channel. Remote would not turn TV off until I messed with the menu functions for several minutes. Guess I’m up now! :/
Thank you for your review of your recent stay. Although you liked the kitchen amenities, we apologize for the issues you encountered with the television and the odor issues in your suite. Your feedback will be shared with our maintenance and housekeeping teams for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Thank you for sharing your concerns through your feedback. Although you had an overall satisfactory stay, we apologize for the smokey experience and the issues related to the upkeep of your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We hope you will allow us to deliver a better visit on your next trip. Sincerely, Hotel Management