They had no coffee/tea available in the morning (free or paid). The small coffee machine in the room did not work. The front desk told me that they will send someone - no one came (we waited till 11:30am when we checked out. They had nothing to eat during breakfast (neither free nor with fee) ; the front desk could not even suggest a breakfast place close to the property. When I booked this hotel, it was listed on Orbitz website that the hotel had lots of amenities; it was listed that “coffee/tea available in common area” and “breakfast is available for a fee” - nothing was available. I understand that many things have been compromised because of COVID, but I think I deserved the courtesy of letting me know about non-availability of amenities, when I was checking in.
No hot water in the shower and the room was not very clean
Great amenities. Covid has restricted alot if activities. The room I stayed in last time(732)was terribly unclean. Tye bathtub stopper did not work due to caked up hair and grime in the drains. The comode was dirty fron previous guests. A used tea bag was still on the floor, and used cups were still on the nightstand. Bathtub was still dirty.
The property was good, but I had a problem with the reservation. I reserved the stay thru Orbitz and once I got to the hotel, it my reservation was under someone else's name and contact info. I had to call Orbitz and the hotel had to confirm with Orbitz that it was my reservation and not someone else's. Also once I got to the room, the remote did not work for the tv. The front desk had to give me another room for the night and said I would be moved the next day when the remote was fixed. That never happened thoughout my stay. I paid for a huge king size room and had to stay in the double queen which was much smaller. Not a happy customer with Orbitz or APA Hotel.
The business center is not quite adequate There is no copying or scanning facility and the printer was not functioning all week I was there.
Nothing customer service was very poor called for a mircowave no one came also after i checked out i left something in the bathroom and when I went back they said it wasn't there but i know it was there
Nice place to relax .. quiet and very convenience located close to shopping mall and restaurants
Microwave was too expensive (by request), should be free.
Excellent. Really happy with my stay. I recommend it
It was nothing special. Over priced and dirty. The breakfast buffet (which is not complimentary) was the best part of the entire experience.
Very clean and comfortable room . Friendly staff quite place to relax
Nice hotel overall. Very good quality and reasonable price. I like the Bidet Toilet Sea. Very few hotels in US have it.
NOT ENOUGH STAFF TO MAINTAIN THE CLEANLINESS OF THE HOTEL
Edison Memorial Tower is within a mile (2 km) of APA Hotel Woodbridge, and other popular attractions like John F. Kennedy Hospital are within a few miles (5 km). This 200-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All of APA Hotel Woodbridge's 200 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free newspapers. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are other standard amenities.
Guests of APA Hotel Woodbridge have access to an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a conference center, coffee/tea in a common area, and express check-out.
They had no coffee/tea available in the morning (free or paid). The small coffee machine in the room did not work. The front desk told me that they will send someone - no one came (we waited till 11:30am when we checked out. They had nothing to eat during breakfast (neither free nor with fee) ; the front desk could not even suggest a breakfast place close to the property. When I booked this hotel, it was listed on Orbitz website that the hotel had lots of amenities; it was listed that “coffee/tea available in common area” and “breakfast is available for a fee” - nothing was available. I understand that many things have been compromised because of COVID, but I think I deserved the courtesy of letting me know about non-availability of amenities, when I was checking in.
No hot water in the shower and the room was not very clean
Thank you for your feedback!
Great amenities. Covid has restricted alot if activities. The room I stayed in last time(732)was terribly unclean. Tye bathtub stopper did not work due to caked up hair and grime in the drains. The comode was dirty fron previous guests. A used tea bag was still on the floor, and used cups were still on the nightstand. Bathtub was still dirty.
Thank you for your feedback! Your concerns will be shared with our team.
Dear Traveler, Thank you for choosing to stay at the APA Hotel Woodbridge and giving us a perfect 5/5 rating! It's been a pleasure!
Dear Traveler, Thank you for choosing to stay at the APA Hotel Woodbridge. I am very sorry your stay did not meet your expectations. Please feel free to email me at bernice.luna@friendwell.com in regards to what we can improve on, we really do appreciate all feedback. It's been a pleasure, we hope we have the opportunity to welcome you back again!
The property was good, but I had a problem with the reservation. I reserved the stay thru Orbitz and once I got to the hotel, it my reservation was under someone else's name and contact info. I had to call Orbitz and the hotel had to confirm with Orbitz that it was my reservation and not someone else's. Also once I got to the room, the remote did not work for the tv. The front desk had to give me another room for the night and said I would be moved the next day when the remote was fixed. That never happened thoughout my stay. I paid for a huge king size room and had to stay in the double queen which was much smaller. Not a happy customer with Orbitz or APA Hotel.
Dear Traveler, I am so sorry about the experience you had while staying with us. I understand how frustrating this experience must of been. For future reservations, please book with us directly either online or through the phone with one of our agents! We will continue to improve our service and communication. If you are ever back in the area, please do not hesitate to keep us in mind, we would love to redeem ourselves!
The business center is not quite adequate There is no copying or scanning facility and the printer was not functioning all week I was there.
We truly appreciate your feedback and thank you for letting us know about your experience. We will have our management team check on your concerns to improve for any future visits to our hotel again. Thank you so much and please visit us again soon.