For a hotel near a airport, it was what I should expect. No issues. Room was clean, hot water worked and the staff was friendly. Thats all one should expect.
okay
Location was ideal, but inconvenient to get to. Main are by elevators on second floor was dirty. Overall, it was good, and I would stay there again. Thank you.
The roads leading to the property were VERY full of potholes! There is no security upon entering. I walked right in and went to check in counter. Anybody could just walk in and get on the elevator!!! Although, all the rooms were supposed to be smoke free, you could smell cigarettes and weed before getting off the elevator! The rugs all around are severely dirty and stained. Luckily I had my own soap cause the dispensers in the bathtub were empty. I will not be staying here ever again!
Clean and comfy bed & sofa with full kitchen breakfast was good ,friendly front desk , the only thing is the location it’s hard to find I used navigation two times and I made a mistake until I find the narrow street.
Love the room but the hallway carpet was dirty.
Check in was 4 p.m. Just prior to 3 p.m. got a call from Edgar at front desk canceling my reservation made on Orbitz July 8, paid for and guaranteed. Home 2 Suites was overbooked said Edgar. Why was I chosen to be bumped? I made reservation thru "third party", meaning Orbitz, not through Hilton AND I was only there for one night. Edgar also said he had called Experian (didn't make it through Experian, did so through Orbitz, which I know is owned by Experian, but different customer services #'s, and reservation/confirmation info) and Experian would make it easy by calling me and getting me rebooked close to where I needed to be, which was Newark Airport with a very early flight next day. What about my refund? Oh...Edgar said Experian would take care of it. I called Phone number he gave me for Experian, gave auto menu my reservation number and they didn't have it. So I looked up Orbitz phone customer service number and of course THEY had it. They hadn't heard from Edgar, of course, so I gave them his info, reason why I got cancelled and they told me it would take 10 days to work it out. But...they did find me a place even closer to where I needed to be but.... at almost double the price. So, to sum up. Why would I book at a Home 2 Suites again if I can be bumped an hour prior to check in? And why should I believe Orbitz can guarantee me a reservation when they can't? Just askin.....
No
Peace and quiet. Nobody bothered me. I was very comfortable
I am EXTREMELY disappointed with my stay !! The carpet was dirty in my room as well as the hallways. I went to the front to ask for a vacuum cleaner (to clean it myself) and was told there were no vacuums on site (even though the entire hotel is carpet) that the maids bring them. At 10am I went and asked the cleaning staff for a vacuum and was told they had one but it had been stolen. JUST THINK ABOUT THAT !!! How do they clean a hotel you are staying in without a vacuum. Second the morning we were checking out there was a mouse eating crumbs under the dishwasher. WE DID NOT BRING FOOD INTO ROOM it was crumbs and food left from previous guest. Third... we had to go down and get more towels bc two of our towels had brown blood stains (or something) on them and toilet paper roll had a brow finger stain on it. How disgusting!!!!
First Issue: Could not get into the room as there was an issue with lock and key..had to wait for staff.. moved to second room. Paid for room with a bath tub.. the rooms was moved to didn’t have them. 2nd Issue: There was a stink bug in 2nd room due to short staff again had to wait to get it resolved and moved to another room again. 3rd Issue: A perfume bottle broke/exploded in the elevator strong odor and took long time to clean up the glass. It was Never cleaned all weekend only a sign saying glass/perfume. 4th issue: When I told front desk about the issues to get a later check out (11 am normal check out) was only given till 1 pm to check out (most hotel is noon check out) eventually was able check out at 1:30 pm. Only person readily available was a pregnant employee due to short staff its unfair to her to handle everything solo. Also due to short staff they had less rooms Overall a terrible experience at this location
The room was clean. However the lack of communication between staff is not ok. Had to wait almost 3 hours for a room after getting off a 2 hr red eye flight
They need to have more choice of decaf tea in the rooms and at breakfast.
Great Value, Clean and breakfast was awesome. The front desk attendant was helpful and pleasant too.
I like the service and good people helping me with direction
The pool was heated and the room was very clean!! The “assistant general manager” needs to be replaced!!!!!!! Immediately
Home2 Suites by Hilton Newark Airport places you 8 mi (12.8 km) from Cape Liberty Cruise Port and 8.3 mi (13.4 km) from Statue of Liberty. This 3-star hotel has 135 rooms and welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center.
Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
Guests can expect 42-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchenettes, sofa beds, and sitting areas are also standard. Limited housekeeping is available.
Built in 2019, the brand new Home2 Suites by Hilton Newark Airport offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. Self parking is available for USD 16 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
For a hotel near a airport, it was what I should expect. No issues. Room was clean, hot water worked and the staff was friendly. Thats all one should expect.
okay
Dear Camillus, Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. We very much appreciate you staying with us and we look forward to welcoming you back soon to our hotel for another great stay. Sincerely,
Location was ideal, but inconvenient to get to. Main are by elevators on second floor was dirty. Overall, it was good, and I would stay there again. Thank you.
Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the Home2 Suites- Newark Airport. Sincerely,
The roads leading to the property were VERY full of potholes! There is no security upon entering. I walked right in and went to check in counter. Anybody could just walk in and get on the elevator!!! Although, all the rooms were supposed to be smoke free, you could smell cigarettes and weed before getting off the elevator! The rugs all around are severely dirty and stained. Luckily I had my own soap cause the dispensers in the bathtub were empty. I will not be staying here ever again!
Dear Nelda, Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. I am disappointed to hear that you did not enjoy your stay with us. In the future, kindly contact the manager on duty so we may rectify any situation during your stay. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the Home2 Suites- Newark Airport. Sincerely,
Clean and comfy bed & sofa with full kitchen breakfast was good ,friendly front desk , the only thing is the location it’s hard to find I used navigation two times and I made a mistake until I find the narrow street.
Dear Ramaw, Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the Home2 Suites- Newark Airport and thank you very much for staying with us. Sincerely,
Love the room but the hallway carpet was dirty.
Check in was 4 p.m. Just prior to 3 p.m. got a call from Edgar at front desk canceling my reservation made on Orbitz July 8, paid for and guaranteed. Home 2 Suites was overbooked said Edgar. Why was I chosen to be bumped? I made reservation thru "third party", meaning Orbitz, not through Hilton AND I was only there for one night. Edgar also said he had called Experian (didn't make it through Experian, did so through Orbitz, which I know is owned by Experian, but different customer services #'s, and reservation/confirmation info) and Experian would make it easy by calling me and getting me rebooked close to where I needed to be, which was Newark Airport with a very early flight next day. What about my refund? Oh...Edgar said Experian would take care of it. I called Phone number he gave me for Experian, gave auto menu my reservation number and they didn't have it. So I looked up Orbitz phone customer service number and of course THEY had it. They hadn't heard from Edgar, of course, so I gave them his info, reason why I got cancelled and they told me it would take 10 days to work it out. But...they did find me a place even closer to where I needed to be but.... at almost double the price. So, to sum up. Why would I book at a Home 2 Suites again if I can be bumped an hour prior to check in? And why should I believe Orbitz can guarantee me a reservation when they can't? Just askin.....
No
Peace and quiet. Nobody bothered me. I was very comfortable
Dear Stephen, Thank you for taking the time to provide feedback on your recent visit to the Home2 Suites- Newark Airport. I hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from the Home2 Suites- Newark Airport. Sincerely,