It was close to the airport but it was quite, no outside noise, very clean. There was no TV signal that was the only issues.
Always a good time when we link up... ☺️ Hotel is clean and I think is very up to date.
No fridge. Room right next to elevators so listened to them all night long. No coffee.
Due to given circumstances with the pandemic and the snow storm I understand people get overwhelmed but the staff was not friendly or professional. Communication needs to improve, I called the hotel for 30 mins trying to schedule a shuttle service to pick me up from airport and the phone would just continue to ring. My room was never cleaned and free breakfast was not included due to covid because restaurant was closed. There needs to be an accommodation where instead of the grab and go is out of pocket at least be complimentary because I booked a room believing food would be available.
There is no free breakfast as advertised on Orbitz and a even a bottle of water- you have to buy! Facilities in the lobby has one microwave that’s not cleaned for days and trash was left outside of elevator doors!
My stay was very comfortable and it was clean but due to COVID-19 there is room service
Restaurant closed at least have a few tables available
Very clean and comfortable room ! The staff was very pleasant and recommended an awesome place to order dinner
Great room and clean environment. Very quiet which was the best part. Many menus for ordering in.
It took 45 min and 3 phone calls to get a shuttle from the Holiday Inn to show up at 4 pm. Watched all the other hotels shuttles got through twice before it showed up. Booked this place due since it was the closest - big mistake.
The black mildew on the shower head, and the hair in the sink, along with the drain in the tub being backed up in room 301 had to be the worst of it for me. The beds were sooooo soft and comfy and the staff were pleasant.
The shuttle driver was the smoothest shuttle ride I have ever had and the front desk was wonderful as well at 1 AM it was so nice.
Super friendly and helpful staff. The television didn't work, so that was a problem.
The lobby was cold . This extended into the Restaurant too.
When I got to my hotel room after a long day at work the sheets smelled like BO like supper strong BO that immediately told me someone else had used the bed before me and the sheets weren’t changed.
Newark Airport Hotel places you within a 10-minute drive of popular sights such as The Mills at Jersey Gardens and Military Park. This 191-room, 3.5-star hotel has a 24-hour fitness center along with free in-room WiFi and free self parking.
For your convenience, a to-go breakfast is served for a fee each morning from 6 AM to 11:00 AM.
All 191 rooms provide coffee makers, free newspapers, and safes. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also standard.
At Newark Airport Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and express check-in.
It was close to the airport but it was quite, no outside noise, very clean. There was no TV signal that was the only issues.
Always a good time when we link up... ☺️ Hotel is clean and I think is very up to date.
No fridge. Room right next to elevators so listened to them all night long. No coffee.
Thank you for your feedback! Please accept our sincere apologies for falling short during your most recent visit. We will use your feedback to retrace our process in hopes to provide excellent service.
Due to given circumstances with the pandemic and the snow storm I understand people get overwhelmed but the staff was not friendly or professional. Communication needs to improve, I called the hotel for 30 mins trying to schedule a shuttle service to pick me up from airport and the phone would just continue to ring. My room was never cleaned and free breakfast was not included due to covid because restaurant was closed. There needs to be an accommodation where instead of the grab and go is out of pocket at least be complimentary because I booked a room believing food would be available.
Thank you for sharing with us your recent experience. I understand we did fall short in areas of your stay. We apologize as our goal is not to meet but exceed our guest expectations.
There is no free breakfast as advertised on Orbitz and a even a bottle of water- you have to buy! Facilities in the lobby has one microwave that’s not cleaned for days and trash was left outside of elevator doors!
Please accept our sincere apologies for falling short during your most recent visit. We will use your feedback to retrace our process in hopes to provide excellent service.
My stay was very comfortable and it was clean but due to COVID-19 there is room service
Thank you for your feedback! We are delighted you enjoyed your stay.
Restaurant closed at least have a few tables available
Thanks for the feedback,please accept my apology for the inconvenience of our restaurant being closed. Unfortunately due to Covid our restaurant will be closed until further notice however we do have some grab and go options available.
Thanks for the feedback, I am pleased to know you enjoyed the most part of your stay with us and am looking forward to welcoming you back in the future!!!
Thank You for you score!! Staff do appreciate for a great score.!!
Very clean and comfortable room ! The staff was very pleasant and recommended an awesome place to order dinner
Thank You for your feedback!!! Staff is happy that you had a great stay!! Hope to see you soon!!!
Thank you for your comments. We are delighted you enjoy your stay and appreciate what the hotel has to offer. We look forward to hosting your next visit.