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Hotel Wales

3.5 out of 5.0

Recent guest reviews

The room we stayed was clean but the carpet was in desperate need for replacement. It is an okay hotel but overpriced.

decent hotel with very convenient location, and it is very clean, also quiet at night. A little bit small but no to complain in upper east of manhattan. Only complain is the bed is a little bit too soft and I prefer firm bed.

Got to the hotel late. Found out that my reservation was made for a single bed. The clerk said that he does have an upgrade to a suite with 2 beds for one night only however there would be an upgrade surcharge of $100. We agreed to the upgrade with the one night surcharge. The clerk further changed our reservation to a 1 bed and a pull out sofa that was to become available second day for the duration of our stay. On second day we swapped to the room with 1 bed and a pull out sofa and stayed for a total of 4 nights. At checkout I has the surprise of getting another bill, in addition to what I had pre-paid on Orbitz, in the sum of $400+ tax. It was explained to me that the room rate never changed to the original, instead we were up-charged for a suite with 2 beds for the entire stay. I have asked what was the price difference between the room with one bed that I have ordered originally and the room with 1 bed and pull out sofa that we used for 3 nights. The clerk mumbled and said we should discuss pricing with the manager; at the time of our check-out at 3.30AM there was not manager available and Management did not call me since (2 weeks since). In addition, I had asked the clerk to pre-order a taxi for our 3.30AM departure. To my surprise, the hotel valet person awaited for me with his personal vehicle and offered transport to the airport for cash payment. He even had a stack of receipts with no business name available. Took time to get a taxi with the night clerk....

Lauren at the front desk is the most gracious, friendly, helpful and welcoming person. She checked me in my room the minute I arrived at the hotel despite my early morning arrival. She greeted me every time she saw me with a happy smile and offered helpful advices to make my stay in NYC safe and comfortable.

Our room was spacious by any standards, and it was clear the bathroom had been newly remodeled. We love the neighborhood feel of the Upper East Side and couldn't have been happier. Noise was never a problem even though we had an unhappy toddler across the hallway!

It is fairly close to the hospital and that is the main reason I choose this hotel. The room was very noisy, noises from the streets are direct to your ears!

Hotel is in a great location. Public areas are well finished with a historic feel - business center and meeting room very nice. Room was fine, but cold. In need of some basic repairs of the ceiling. Breakfast does not exist as buffet style.

We visited NY for a long weekend. Great upper East side location. Friendly staff.

I have stayed at the Wales many times for its proximity to museums on the upper east side. As a result I have frequented many of the good neighborhood restaurants, and shopped at nearby drug stores and for other necessities. The staff are friendly and helpful, the rooms well appointed since their renovation a few years back, and their upgraded bathrooms delightful. My only wish is that they still,offered breakfast, which made it a real find. Adjoining Sarabeth's, however, is a great place to eat breakfast. I plan to return again.

I stayed here because my mother was having a procedure at Mt Sinai Hospital and had to stay overnight. Hotel is only 7 blocks from hospital so it was only a 5 minute walk. Very convenient. Hotel was very nice. Room was extremely clean and spacious. Would recommend this hotel to everyone!!!

Nice Room, Nice Service, Nice upper east side neighborhood.

Close to main attractions but rooms were too small. No fridge or microwave. Many complaints at desk room temperature. Staff appeared oblivious to hotel goings on.

In any other city it would be over priced but in NYC it is the going rate. Clean. Small. Quiet

My reservation was secure and I was accommodated as though I was the only guest there.

It was basically very good but I think that $300 a night(all inclusive) is too much for what I got. The room was tiny and the windows view only into a light well. Otherwise, the hotel is just fine.

Although the room was very small, we were fine. The bed linens were clean and quite nice. I need a very firm mattress and the bed was very soft so it caused me a little discomfort (not the hotel's fault). Breakfast is included in the cost of room. There is very little variety but we were able to find enough to eat and start our day off right. It is about a 6 block walk (nice) from the metro so that is convenient. The hotel is also a very short distance from the "Museum Mile" along the edge of the park. Also an great walk. Excellent location for our trip.

My daughter and I needed a place to stay while my husband was at Mount Sinai.

While the hotel staff were polite and professional, I regret to say we laughed because our stay was THAT awful. We booked several weeks in advance on-line, using an agent to call the hotel to verify our information. However, problems were; 1. When we arrived, the hotel had no record of us and we had to wait 20 minutes. Not a big deal. 2. Our room, #302 overlooked an airshaft. No big deal. 3. Our room, perhaps 12'x12' was okay by NY standards, but the tired old nightstands looked like they were from goodwill, the pea-green walls were sad, the door had holes and chunks missing and there was no art or attempt to make it cheerful. The giant yellow ladder in the hall outside our room was awkward to maneuver. Our room number on the door was written on blue duct tape. No big deal. 4. The bathroom door had an ear-splitting creak if you touched it. No big deal. 5. Construction and sawing began 9 am somewhere close. This would not have been a big deal except it was Sunday and we had spent almost $400.00 for a relaxing one-night stay. 6. The new and beautiful shower had 2 temperatures; ice-cold and scalding. BIG DEAL as it could not be used after testing it repeatedly to make sure it was disfunctional. 7. The air conditioner set on sleep mode cycled on and off all night, leaving the room cycling between swelteringly airless and deafeningly noisy. 8. Every floor stank overwhelmingly of bacon the next morning, while the complimentary breakfast served fruit, muffins and coffee. On the plus side the coffee was very good, the location great, and the service respectful. But it was NOT worth $400.00.

Upon arrival, I was extremely disappointed. The room was tiny, the mattress terrible, furniture looked like it came from Good Will, closet was a pole. We got moved to another room the next night that was a marked improvement. At this time the hotel is in the process of being upgraded, but the furnishings are still sub par. The staff was pleasant and the rooms clean.

1295 Madison Ave New York NY

Hotel highlights

  • Walking distance to Solomon R. Guggenheim Museum and Metropolitan Museum of Art
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Upper East Side, Hotel Wales is adjacent to The Jewish Museum and within a 5-minute walk of other popular sights like Cooper Hewitt Smithsonian Design Museum. This 3.5-star hotel welcomes guests with 87 rooms and conveniences like free in-room WiFi, a fitness center, and a rooftop terrace. 92nd Street Y and National Academy of Design Museum are a short walk from the hotel, which is in the historical district.


Dining

Enjoy dining at Sarabeth, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.


Rooms

All of Hotel Wales's 87 rooms are air-conditioned and have an array of amenities, including free newspapers, free bottled water, and safes. Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and bathrobes. In-room massages are available, and rooms also include desks.


Property features

At Hotel Wales, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 57.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include 4 meeting rooms, conference space, and a business center.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Suite, 1 King Bed (Living area)

King 1 | Sleeps 4

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Premium Suite, City View

King 1 | Sleeps 4

Guest reviews for Hotel Wales

Everyone (4) Couples (4) Business (3) Family (5) Other (1) Friends (2)
3

good location but needs renovation

Everyone

The room we stayed was clean but the carpet was in desperate need for replacement. It is an okay hotel but overpriced.

By , from Florida on Oct 16, 2017

Review comment responded on Oct 18, 2017

Good Morning Liana, Thank you so much for the great comments and 3 Star rating from your recent visit with us. We were so happy to read your feedback and we are using it to improve our services and hotel for our guests. We were glad you commented on our clean hotel and we do appreciate it. We are sorry about your feedback on our carpets which although in good condition, we have already replaced about 30 rooms and suites of carpet and will finish the rest of our hotel by end of January of 2018. We are also replacing our bed sets in the rooms and suites as well. We do hope to see you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

4

decent hotel near central park

Everyone

decent hotel with very convenient location, and it is very clean, also quiet at night. A little bit small but no to complain in upper east of manhattan. Only complain is the bed is a little bit too soft and I prefer firm bed.

By on Sep 20, 2017

Review comment responded on Sep 22, 2017

Good Morning, Thank you so much for the great comments and 4 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your accommodations and hotel amenities and that we were so close to the location's you wanted to near. We do apologize that you felt your bed was too soft and for next time, we do offer a bed board which would firm up the mattress for you. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

3

hotel in manhattan close to medical university

Everyone

Got to the hotel late. Found out that my reservation was made for a single bed. The clerk said that he does have an upgrade to a suite with 2 beds for one night only however there would be an upgrade surcharge of $100. We agreed to the upgrade with the one night surcharge. The clerk further changed our reservation to a 1 bed and a pull out sofa that was to become available second day for the duration of our stay. On second day we swapped to the room with 1 bed and a pull out sofa and stayed for a total of 4 nights. At checkout I has the surprise of getting another bill, in addition to what I had pre-paid on Orbitz, in the sum of $400+ tax. It was explained to me that the room rate never changed to the original, instead we were up-charged for a suite with 2 beds for the entire stay. I have asked what was the price difference between the room with one bed that I have ordered originally and the room with 1 bed and pull out sofa that we used for 3 nights. The clerk mumbled and said we should discuss pricing with the manager; at the time of our check-out at 3.30AM there was not manager available and Management did not call me since (2 weeks since). In addition, I had asked the clerk to pre-order a taxi for our 3.30AM departure. To my surprise, the hotel valet person awaited for me with his personal vehicle and offered transport to the airport for cash payment. He even had a stack of receipts with no business name available. Took time to get a taxi with the night clerk....

By , from Florida on Aug 23, 2017

Review comment responded on Aug 25, 2017

Good Afternoon Agela, Thank you for taking the time to send us your comments on your recent stay with us. We do appreciate hearing from you so we can continue to work on improving our services and hotel for our guests. We were glad to see you enjoyed our great location for your needs. We do want to apologize for the issues you had related to the upgrades you felt you were improperly charged as well as your comments about the transportation to the airport upon your departure. These are not common occurrences and we hope you will give us another opportunity to make it up to you next time you return to our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

5
Everyone

Lauren at the front desk is the most gracious, friendly, helpful and welcoming person. She checked me in my room the minute I arrived at the hotel despite my early morning arrival. She greeted me every time she saw me with a happy smile and offered helpful advices to make my stay in NYC safe and comfortable.

By on Dec 20, 2016

5

absolutely lovely

Couples

Our room was spacious by any standards, and it was clear the bathroom had been newly remodeled. We love the neighborhood feel of the Upper East Side and couldn't have been happier. Noise was never a problem even though we had an unhappy toddler across the hallway!

By on Oct 13, 2014

3

close to mt sinai hospital

Families

It is fairly close to the hospital and that is the main reason I choose this hotel. The room was very noisy, noises from the streets are direct to your ears!

By on Jun 9, 2014

3

nice hotel

Singles

Hotel is in a great location. Public areas are well finished with a historic feel - business center and meeting room very nice. Room was fine, but cold. In need of some basic repairs of the ceiling. Breakfast does not exist as buffet style.

By on Mar 21, 2014

4

good location

Families

We visited NY for a long weekend. Great upper East side location. Friendly staff.

By on Mar 14, 2014

4

always happy to,return for another stay.

BusinessTravelers

I have stayed at the Wales many times for its proximity to museums on the upper east side. As a result I have frequented many of the good neighborhood restaurants, and shopped at nearby drug stores and for other necessities. The staff are friendly and helpful, the rooms well appointed since their renovation a few years back, and their upgraded bathrooms delightful. My only wish is that they still,offered breakfast, which made it a real find. Adjoining Sarabeth's, however, is a great place to eat breakfast. I plan to return again.

By on Jun 1, 2013

5

mt. sinai visit

Families

I stayed here because my mother was having a procedure at Mt Sinai Hospital and had to stay overnight. Hotel is only 7 blocks from hospital so it was only a 5 minute walk. Very convenient. Hotel was very nice. Room was extremely clean and spacious. Would recommend this hotel to everyone!!!

By on Dec 1, 2011