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Recent guest reviews

It was not an enjoyable stay. The building only has three elevators and 44 floors of rooms to serve. I spent 10-15 min sometimes trying to get up or down from the room. So I guess make sure you get a low floor so you can take the stairs. Also request to be away from the ice maker or on a floor without an ice maker as I could hear it all night. The room I had was with two double beds and there was not enough room for that. Felt very cramped. Otherwise this hotel is clean and fine. The staff was helpful at the front desk but there is not he’ll staff to speak of.

All members of the staff were extremely friendly and helpful. The room was very clean, quiet, and a great value. Would recommend this hotel for stays in lower Manhattan.

The stench of weed permeating throughout the hotel is like no other. It will slap you across the face at all hours, even though it is a “smoke free” hotel. Check out is at 11am, and the housekeeper proceeded to open my room door at 10am, with me, naked, in the shower. I telephoned the front desk, advised the HSK supervisor, and no one did anything except apologize. How about you guys go to the floor and tell the people that are smoking NOT to? And how about you don’t open peoples door BEFORE checkout? This is a Hilton? Worse service than a motel.

Everything was great except the elevator. That made the stay horrible. Plan at least additonal 30’mins each way to wait for the elevator. There are only 3 but at one point only 1 or 2 we’re working during our stay. It was horrible. Trash allll in the stairwells. Very clean and nice views but the elevator truly ruined the stay sadly

Rooms were small, breakfast was ok but a little pricey, nice for a weekend get away but nothing longer than 2 nights.

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Everything is great except the elevator situation…. I would stay here again, but I hope they get that fixed… it’s small and of the two they only had 1 running… at Christmas time… in NYC…

What I like is location. What I dislike is hot water on the bathroom did not work properly.

Great staff great place to stay. Safe affordable and walkable.

Great place, clean and great staff, but very small for families. No room to place more than one luggages.

Great area , lots to do however the room was very small and they only had two working elevators which meant long waits to go up or down at any given time . Can tell room wasn’t thoroughly cleaned , old toothpaste wrapper was on sink

No complaints about this place. We never did get cookies though, which I thought was a standard at DoubleTree.

The photographs of the hotel particularly the room online are not what you get in reality, disappointing

Friendly

The staff was very very helpful.

There is no sound barrier between rooms. During our whole stay the couple next door kept arguing at awful times of the night and we could hear EVERYTHING. Elevato

Stone St New York NY

Hotel highlights

  • Walking distance to Battery Park and National September 11 Memorial
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Manhattan, DoubleTree by Hilton New York Downtown is adjacent to Battery Park and within a 15-minute walk of popular sights like National September 11 Memorial. This 399-room, 4-star hotel has a restaurant, a gym, and a 24-hour business center.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

Guests can expect WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. MP3 docks, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.


Property features

Guests of DoubleTree by Hilton New York Downtown enjoy a gym, WiFi in public areas, and conference space. Self parking is available for USD 55 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, River View

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton New York Downtown

Everyone (15) Couples (5) Family (16)
3
Business Business

It was not an enjoyable stay. The building only has three elevators and 44 floors of rooms to serve. I spent 10-15 min sometimes trying to get up or down from the room. So I guess make sure you get a low floor so you can take the stairs. Also request to be away from the ice maker or on a floor without an ice maker as I could hear it all night. The room I had was with two double beds and there was not enough room for that. Felt very cramped. Otherwise this hotel is clean and fine. The staff was helpful at the front desk but there is not he’ll staff to speak of.

By on Sep 19, 2022

Review comment responded on Sep 21, 2022

Todd, it was disappointing to read that several aspects of your stay were less than satisfactory, and we sincerely apologize for your frustration. We will address your feedback with our team to see how we can make further improvements to our elevators and ensure a more restful experience for our guests. Thank you for your review and we hope to have another opportunity to create a better stay for you.

5
Family

All members of the staff were extremely friendly and helpful. The room was very clean, quiet, and a great value. Would recommend this hotel for stays in lower Manhattan.

By on Aug 22, 2022

Review comment responded on Aug 23, 2022

Exceeding our guests' expectations is a great joy for us, Wendy, and we're delighted to know how much you appreciated our friendly service and relaxing atmosphere! Thank you for your review and we hope to greet you again soon at DoubleTree by Hilton New York Downtown.

1
Business Business

The stench of weed permeating throughout the hotel is like no other. It will slap you across the face at all hours, even though it is a “smoke free” hotel. Check out is at 11am, and the housekeeper proceeded to open my room door at 10am, with me, naked, in the shower. I telephoned the front desk, advised the HSK supervisor, and no one did anything except apologize. How about you guys go to the floor and tell the people that are smoking NOT to? And how about you don’t open peoples door BEFORE checkout? This is a Hilton? Worse service than a motel.

By on Mar 14, 2022

Review comment responded on Mar 19, 2022

Carolina, thank you for sharing your concerns with us. We regret that we missed the opportunity to make your stay pleasant and we will review your feedback with our team to ensure we are always providing the best experience to our guests. We hope to have the chance to welcome you back so that we can renew your trust in us.

3
Friends

Everything was great except the elevator. That made the stay horrible. Plan at least additonal 30’mins each way to wait for the elevator. There are only 3 but at one point only 1 or 2 we’re working during our stay. It was horrible. Trash allll in the stairwells. Very clean and nice views but the elevator truly ruined the stay sadly

By on Feb 26, 2022

Review comment responded on Feb 28, 2022

Valarie, we truly regret if you left disappointed and apologize for any inconveniences you had with our elevators. Thank you for your candid review and we hope to one-day welcome you back so that we can provide you with a better experience.

4
Everyone

Rooms were small, breakfast was ok but a little pricey, nice for a weekend get away but nothing longer than 2 nights.

By on Feb 4, 2022

Review comment responded on Feb 8, 2022

Thank you Shakera for choosing DoubleTree by Hilton New York Downtown for your visit to the area. Although our guestroom layout was not as you had anticipated, we are pleased our hotel worked well for your stay. We look forward to seeing you again and hope it is soon.

4
Family

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By on Jan 25, 2022

Review comment responded on Jan 25, 2022

Thank you for your response

5
Partner Couples

Everything is great except the elevator situation…. I would stay here again, but I hope they get that fixed… it’s small and of the two they only had 1 running… at Christmas time… in NYC…

By , from San Antonio on Dec 11, 2021

Review comment responded on Dec 13, 2021

Jessica, we are excited to read you would stay with us again at Doubletree NYC Downtown and that you enjoyed your time here. We will continue to work to improve our elevators and look forward to greeting you again.

3
Business Business

What I like is location. What I dislike is hot water on the bathroom did not work properly.

By on Dec 1, 2021

Review comment responded on Dec 3, 2021

Ayuk, although we are happy our location worked well for your visit to NYC, we do regret if the water temperature in your shower was not to your liking. We will have our team look into your feedback and we thank you for bringing this to our attention. It would be our pleasure to welcome you back so that we can provide you with a pleasurable stay.

5
Family Family with small children

Great staff great place to stay. Safe affordable and walkable.

By on Nov 28, 2021

Review comment responded on Jan 25, 2022

We are glad you enjoyed your stay with us. We hope to see you back soon!

5
Family with small children

Great place, clean and great staff, but very small for families. No room to place more than one luggages.

By on Nov 23, 2021

DoubleTree by Hilton New York Downtown

8 Stone St, New York, NY 10004
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