Loved the property. Just in need of some maintenance and care.
Location is great, close to everything we wanted to do.....parking !WOW! Very expensive if you choose to be close to the hotel......the management at this place was ! HORRIBLE! ×10...the room had not been serviced properly....we did not complain.......not until we discovered that the sheets were filthy. Management gave us NO options the 1st night.....WE had to strip the beds and sleep wrapped up in a blanket that we had to ask for (NO blankets are provided in the room) Day 2 (morning) We informed the management again about the need for service (clean sheets) The reply...AND I QUOTE...No, we cannot do that, it is ILLEGAL for us to do that until after 3 DAYS....WHAT!! Are you joking....Nope....After a lightly heated debate, we finally were handed clean sheets......and told that we would have to make the beds ourselves......un-freaking believable. I am sorry to say that none of the above was embellished because were angry, this is exactly how it occurred.... For NOLA, thank you !! The city, the sites, the FOOD met and exceeded our expectations....the FOOD OMG. WONDERFUL. Do bourbon st. For an hour or so.......and then go out and discover everything else. We will be back to visit again
We always stay there, it's terrific! And it's not too expensive!
Didn’t like that parking was up the street and about a 7 min walk to go back to the hotel after parking. Room had backwood guts on the floor and in the dresser otherwise it was an okay room.
It was an ok experience. No complaints.only stayed one night.
This hotel location was so ideal to the NOLA experience. It was short walking distance to shops, restaurants and entertainment. The staff was very helpful and knowledgeable. I will most definitely stay again! Thanks St. James you made it worth it 😊
Room very clean and comfortable. Employees were extremely friendly and helpful. Will stay agaIn!!
The hotel was decent . Close to everything. The room key wouldn't work right away, the tv wouldn't turn on, and it looked like it hadn't been swept. Once looking past it it was decent and fine. Pool area was shut down. The staff took along time to process new room keys, long to check in.
The location was perfect to get to all the surrounding attractions. Staff was exceptional. the bagel and tea in the morning hit the spot! Bathroom held in moisture found strands of hair that was not mine in random places. Overall it was bad but it wasn't great either.
Location was great Thin walls, could hear the neighbors Room on the smaller side but tall ceilings gave a comfortable feel
The smell of mold was unbelievable. The lobby looked nice but when you get to your room all you can smell is mold and there was dirt and paint splatter all over the floor and the bathtub was disgusting.
Location is great , close to shopping centers and historical sites
Loved the location! Close to bourbon st, French market and Frenchmen st. The room's a/c wasn't cooling as well as it should have, I could never bring the room's temp below 75°F.
The lobby is gorgeous. The location was perfect for our needs & it seemed safe. My observations are related to the building: The ICE machines are poorly located in the center of the hallway and incredibley noisy The walls of the room seemed thin as you could clearly hear conversations in the next room and hallway. The staff members are pleasant, professional and helpful
Located in New Orleans Central Business District, St. James Hotel New Orleans Downtown (French Quarter Area) is adjacent to Harrah's New Orleans Casino and within a 5-minute walk of other popular sights like Canal Street. This 84-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
This hotel is home to a steakhouse and a bar/lounge.
All 84 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ceiling fans, and safes are other standard amenities.
St. James Hotel New Orleans Downtown (French Quarter Area) features free WiFi in public areas, a meeting room, and express check-out. Valet parking is offered for USD 39.90 per night. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this boutique hotel include a garden, a vending machine, and a TV in a common area.
Loved the property. Just in need of some maintenance and care.
Thank you!
Location is great, close to everything we wanted to do.....parking !WOW! Very expensive if you choose to be close to the hotel......the management at this place was ! HORRIBLE! ×10...the room had not been serviced properly....we did not complain.......not until we discovered that the sheets were filthy. Management gave us NO options the 1st night.....WE had to strip the beds and sleep wrapped up in a blanket that we had to ask for (NO blankets are provided in the room) Day 2 (morning) We informed the management again about the need for service (clean sheets) The reply...AND I QUOTE...No, we cannot do that, it is ILLEGAL for us to do that until after 3 DAYS....WHAT!! Are you joking....Nope....After a lightly heated debate, we finally were handed clean sheets......and told that we would have to make the beds ourselves......un-freaking believable. I am sorry to say that none of the above was embellished because were angry, this is exactly how it occurred.... For NOLA, thank you !! The city, the sites, the FOOD met and exceeded our expectations....the FOOD OMG. WONDERFUL. Do bourbon st. For an hour or so.......and then go out and discover everything else. We will be back to visit again
Thank you so much for taking time to leave our hotel a review. I'm so glad that you enjoyed our location to everything in our beautiful city. In regards to the parking, our prices are average for the entire city of New Orleans. I do apologize about the cleanliness issues and level of service you received and please know that your comments will be addressed with my staff to ensure we know how to properly handle situations like yours for future guest. We hope that if you find yourself back in the area again, that you come back and give us a second chance to make things right. Have a wonderful rest of your day.
We always stay there, it's terrific! And it's not too expensive!
Thank you so much for taking time to leave our hotel a review. I'm so glad to hear that you loved your stay and are a returning guest. We can't wait to see you again when you are in town and have a wonderful rest of your day!
Didn’t like that parking was up the street and about a 7 min walk to go back to the hotel after parking. Room had backwood guts on the floor and in the dresser otherwise it was an okay room.
Thank you so much for taking time to leave our hotel a review. I do apologize about the parking situation, however our parking is similar to most areas in the downtown New Orleans area. I also apologize about the cleanliness issue in the room and it will be addressed with my housekeeping staff to prevent it from happening again. We hope if you find yourself in the area again, that you come back and stay with us!
Latara, thank you so much for taking time to leave our hotel a review. I'm happy to see that you enjoyed your stay with us and if we could have did anything to make your stay a 5 star, please let me know. We hope to see you again in the near future!
It was an ok experience. No complaints.only stayed one night.
Thank you so much for taking time to leave a review of our hotel! We're so happy that you enjoyed your stay with us and if you find yourself back in the area again, we hope that you will come back and stay with us!
This hotel location was so ideal to the NOLA experience. It was short walking distance to shops, restaurants and entertainment. The staff was very helpful and knowledgeable. I will most definitely stay again! Thanks St. James you made it worth it 😊
Bostic, thank you so much for your kind 5 star review of our hotel! We're so happy that you enjoyed your stay with us and I will be sure to pass along your kind comments to my staff as they definitely make our hotel special. We hope if you find yourself back in the area again, that you will come back and stay with us! -Aaron Pool, AGM
Thank you for taking time to leave our hotel a 5 star rating! We're so happy that you enjoyed your stay with us while in New Orleans and chose to stay at our hotel. We pride ourselves on making every guest stay special and I'm glad to see you enjoyed your time with us. We hope that if you find yourself back in the area soon, that you come back and stay with us!
Room very clean and comfortable. Employees were extremely friendly and helpful. Will stay agaIn!!
Thank you so much for taking time to leave our hotel a review. I'm so happy to see that you enjoyed your stay with us and that you found the room clean and comfortable. I will also be sure to pass your kind comments about the staff down to them. I'm excited that you would stay again and we can't wait for you to come back and stay with us!
Thank you so much for leaving our hotel a review. I'm so glad that you enjoyed the property as much as we love it. I will pass along your maintenance comment to my team, as we're always looking for ways to improve our guest experience. We hope to see you again in the near future!