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Recent guest reviews

Very clean enviroment all the way to the room we stayed in. Staff was amazing! Friendly and supportive to all our needs from the time we stepped into the lobby. Very low noise in this location. Will stay here again in the future.

Very beautiful building

I purposely booked this hotel because of it’s history and beauty. I also took into consideration it’s closeness to the port and its ADVERTISED amenities. I was highly disappointed. We made several calls to confirm and double check our booking, additional adults etc, however upon arrival we were told no cots were available- even though over the phone I was told they offer. We couldn’t access the pool, as it was closed, as was the courtyard for the entire 2 days we stayed. Their indoor bar was under construction and unavailable. The keys didn’t work, so you had to basically slam into the interior doors to open them- to which they just placed DUCT TAPE over the lock which made it so ANYONE off the street could enter the hotel and access the elevator!!! @ Mardi Gras!! We asked to have our Covid tests printed out- since we don’t travel with a printer and the woman at the desk seemed put off by the request, told me she’d have them for us in 30 minutes and when we came back we had to ask AGAIN for her to print them because she hadn’t bothered.She wasn’t busy because we sat in the front parlor while we waited.. I can say the hotel LOOKED exactly as pictured, however the service and amenities I was promised and expecting were HIGHLY underwhelming for the amount of money I paid to stay there.We settled on a holiday inn express in Alabama the night before and while it was super plain- it was clean, they were friendly and exactly as advertised. I would never book this hotel again.

Great place to stay! Staff was super friendly!

The girl that checked us in Saturday night was friendly and very helpful

Loved the property. Just in need of some maintenance and care.

Location is great, close to everything we wanted to do.....parking !WOW! Very expensive if you choose to be close to the hotel......the management at this place was ! HORRIBLE! ×10...the room had not been serviced properly....we did not complain.......not until we discovered that the sheets were filthy. Management gave us NO options the 1st night.....WE had to strip the beds and sleep wrapped up in a blanket that we had to ask for (NO blankets are provided in the room) Day 2 (morning) We informed the management again about the need for service (clean sheets) The reply...AND I QUOTE...No, we cannot do that, it is ILLEGAL for us to do that until after 3 DAYS....WHAT!! Are you joking....Nope....After a lightly heated debate, we finally were handed clean sheets......and told that we would have to make the beds ourselves......un-freaking believable. I am sorry to say that none of the above was embellished because were angry, this is exactly how it occurred.... For NOLA, thank you !! The city, the sites, the FOOD met and exceeded our expectations....the FOOD OMG. WONDERFUL. Do bourbon st. For an hour or so.......and then go out and discover everything else. We will be back to visit again

We always stay there, it's terrific! And it's not too expensive!

Didn’t like that parking was up the street and about a 7 min walk to go back to the hotel after parking. Room had backwood guts on the floor and in the dresser otherwise it was an okay room.

It was an ok experience. No complaints.only stayed one night.

This hotel location was so ideal to the NOLA experience. It was short walking distance to shops, restaurants and entertainment. The staff was very helpful and knowledgeable. I will most definitely stay again! Thanks St. James you made it worth it 😊

Room very clean and comfortable. Employees were extremely friendly and helpful. Will stay agaIn!!

The hotel was decent . Close to everything. The room key wouldn't work right away, the tv wouldn't turn on, and it looked like it hadn't been swept. Once looking past it it was decent and fine. Pool area was shut down. The staff took along time to process new room keys, long to check in.

The location was perfect to get to all the surrounding attractions. Staff was exceptional. the bagel and tea in the morning hit the spot! Bathroom held in moisture found strands of hair that was not mine in random places. Overall it was bad but it wasn't great either.

Location was great Thin walls, could hear the neighbors Room on the smaller side but tall ceilings gave a comfortable feel

Magazine St New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Harrah's New Orleans Casino
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in New Orleans Central Business District, voco St. James Hotel is adjacent to Harrah's New Orleans Casino and within a 5-minute walk of other popular sights like Canal Street. This 84-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a steakhouse and a bar/lounge. Get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 42-inch LED TVs with digital channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Change of towels is available on request.


Property features

Guests of voco St. James Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Valet parking is offered for USD 45.90 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this boutique hotel include a garden, a vending machine, and an ATM.

Room options

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible (Communication)

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Communication)

1 King Bed | Sleeps 2

Guest reviews for voco St. James Hotel

Everyone (24) Couples (8) Family (10)
5
Family

Very clean enviroment all the way to the room we stayed in. Staff was amazing! Friendly and supportive to all our needs from the time we stepped into the lobby. Very low noise in this location. Will stay here again in the future.

By on Jan 23, 2023

Review comment responded on Jan 27, 2023

Thank you for the excellent review, Tarrah! We're delighted to learn that you enjoyed your stay with us and liked our hotel. It's also great to hear that you found our staff amazing and appreciated our hotel's location. We look forward to your next visit!

2
Everyone

By on Feb 18, 2022

4
Friends

Very beautiful building

By on Feb 18, 2022

Review comment responded on Feb 22, 2022

Jalen, thank you so much for your review of our hotel. I appreciate your kind comments about our building and we hope you come back and stay with us!

2
Family

I purposely booked this hotel because of it’s history and beauty. I also took into consideration it’s closeness to the port and its ADVERTISED amenities. I was highly disappointed. We made several calls to confirm and double check our booking, additional adults etc, however upon arrival we were told no cots were available- even though over the phone I was told they offer. We couldn’t access the pool, as it was closed, as was the courtyard for the entire 2 days we stayed. Their indoor bar was under construction and unavailable. The keys didn’t work, so you had to basically slam into the interior doors to open them- to which they just placed DUCT TAPE over the lock which made it so ANYONE off the street could enter the hotel and access the elevator!!! @ Mardi Gras!! We asked to have our Covid tests printed out- since we don’t travel with a printer and the woman at the desk seemed put off by the request, told me she’d have them for us in 30 minutes and when we came back we had to ask AGAIN for her to print them because she hadn’t bothered.She wasn’t busy because we sat in the front parlor while we waited.. I can say the hotel LOOKED exactly as pictured, however the service and amenities I was promised and expecting were HIGHLY underwhelming for the amount of money I paid to stay there.We settled on a holiday inn express in Alabama the night before and while it was super plain- it was clean, they were friendly and exactly as advertised. I would never book this hotel again.

By on Feb 15, 2022

Review comment responded on Feb 17, 2022

Tonya, thanks so much for taking time to leave our hotel a review. I'm so incredibly sorry for the experience that you had with us and please know that this is not typical. we're unfortunately going through a renovation and part of the renovation was the recently installed locks. We had an issue with the door and the issue has since been resolved. In regards to the cot, we have not had a cot since Covid and I will be addressing the issue with my staff if they're providing misleading information. We pride ourselves on service and to know that you didn't experience that during your stay, is highly disappointing. We hope that you reconsider staying with us once our update is complete here in the near future. Have a wonderful rest of your day.

5
Family

Great place to stay! Staff was super friendly!

By on Nov 27, 2021

Review comment responded on Nov 29, 2021

Suzanne, thank you so much for leaving our hotel a review. We're so glad that you enjoyed your stay with us and we can't wait to have you back!

5
Family

The girl that checked us in Saturday night was friendly and very helpful

By on Aug 13, 2021

Review comment responded on Aug 15, 2021

Thank you so much for taking time to leave our hotel a review. I'm glad that you enjoyed your stay with us and I will be sure to pass along your kind comment about my staff, down to her. We hope to have you back in the near future!

4
Partner Couples

Loved the property. Just in need of some maintenance and care.

By on Jun 6, 2021

Review comment responded on Jun 7, 2021

Thank you so much for leaving our hotel a review. I'm so glad that you enjoyed the property as much as we love it. I will pass along your maintenance comment to my team, as we're always looking for ways to improve our guest experience. We hope to see you again in the near future!

4
Everyone

By on May 23, 2021

Review comment responded on Jun 22, 2021

Thank you!

2
Family

Location is great, close to everything we wanted to do.....parking !WOW! Very expensive if you choose to be close to the hotel......the management at this place was ! HORRIBLE! ×10...the room had not been serviced properly....we did not complain.......not until we discovered that the sheets were filthy. Management gave us NO options the 1st night.....WE had to strip the beds and sleep wrapped up in a blanket that we had to ask for (NO blankets are provided in the room) Day 2 (morning) We informed the management again about the need for service (clean sheets) The reply...AND I QUOTE...No, we cannot do that, it is ILLEGAL for us to do that until after 3 DAYS....WHAT!! Are you joking....Nope....After a lightly heated debate, we finally were handed clean sheets......and told that we would have to make the beds ourselves......un-freaking believable. I am sorry to say that none of the above was embellished because were angry, this is exactly how it occurred.... For NOLA, thank you !! The city, the sites, the FOOD met and exceeded our expectations....the FOOD OMG. WONDERFUL. Do bourbon st. For an hour or so.......and then go out and discover everything else. We will be back to visit again

By on May 2, 2021

Review comment responded on May 2, 2021

Thank you so much for taking time to leave our hotel a review. I'm so glad that you enjoyed our location to everything in our beautiful city. In regards to the parking, our prices are average for the entire city of New Orleans. I do apologize about the cleanliness issues and level of service you received and please know that your comments will be addressed with my staff to ensure we know how to properly handle situations like yours for future guest. We hope that if you find yourself back in the area again, that you come back and give us a second chance to make things right. Have a wonderful rest of your day.

5
Everyone

We always stay there, it's terrific! And it's not too expensive!

By on Apr 9, 2021

Review comment responded on Apr 13, 2021

Thank you so much for taking time to leave our hotel a review. I'm so glad to hear that you loved your stay and are a returning guest. We can't wait to see you again when you are in town and have a wonderful rest of your day!

voco St. James, an IHG Hotel

330 Magazine St, New Orleans, LA 70130
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