No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

Nice hotel close to everything that we wanted to do I recommend it for anybody

As we checked in we where given a dirty room staff apologized and gave us a larger room which was very nice and comfy the spa tub was closed

The restaurant was under construction so you couldn't visit it during the day. Lobby was hot. Pool deck was under construction. I wasn't impressed with the hotel. It is not run by Omni anymore.

They've tried their best to keep the Omni Royal Crescent up to date with nice touches like new door knobs and comfortable mattresses, but the building is somewhat ragged and the staff just aren't very good. We had to switch rooms because our first room was damp and smelled musty. the second room was much better, but didn't get cleaned on day one. it has an odd half shower door, too - just a swinging pane of glass that doesn't keep much water off the floor. They tried, but definitely won't stay again.

The location, room cleanliness, and staff were great! No wifi. I am there for a conference and no WiFi in the room. They gave me multiple log ins and none connected. Very frustrating! I couldn’t do any work in my room. If no WiFi is ok, then stay here.

This place looked nice at first, but the devil was in every detail - inappropriate drawings on the menu, the towel rack fell apart, incredibly thin walls to hear the neighbors conversations easily, ink stains all over the cover that no one noticed/washed. Really just everything was lame except for the house salad, pretty good lol.

friendly staff. Beautiful clean rooms. Very historical. Perfect area

The staff was pleasant and accommodating the facilities were limited the hot water was limited the menu selection was limited however the location of the hotel was great. It was two blocks from Canal Street and close to everything else

We stayed here for 4 nights. Felt very welcomed and the staff were very pleasant and helpful. As an LGBTQ couple, we were treated really well.

The room and hallways are tired. Room could use a deep cleaning not just the everyday once over.

paid for a "superior king room". Room condition poor - carpet shredded near entrance door, stained in places, wallpaper coming loose in the bathroom, unable to turn the heat down (hot and very dry). Husband ended up getting a nose bleed! Mattress needs to be replaced - we kept rolling toward the center. We could plainly hear the guests in the room next door. Lamp near bed did not work. Desk top badly chipped/scarred. In other words, no where near "superior". Eventho there was construction going on in the guest elevators (we had to use the freight/staff elevator) - it still would not have any impact on room evaluation. A Manager knocked on door 5 minutes after we got in the room and asked if everything was OK...I pointed out the lamp on desk that the top was all bent over .. he screwed the fixture back into lamp top so it would work. We hardly had time to really look at conditions in the room prior to his coming up to check on us.

The room was small, but comfortable. The bathroom was large and luxurious.

We arrived late to check-in, roughly midnight with no one at the front desk for the first 20 minutes and left standing outside the locked doors. Once we were let in, we were given our room keys and directed to the service elevators as the main elevators were out. Not thinking much of it other than it was late and they may have turned them off during the evening? We got to our room and opened the door followed by a terrible odor, something like a weird cigarette musk covered by years of off-brand lysol. Ok, so whatever, we weren't planning on spending much time in the hotel anyways -- it's New Orleans! But then when we decided to go to bed, the mattress had a very real flaw in that it slightly caved in right in the middle making both me and my partner consistently falling into the center throughout our sleep. In the morning, my fiancé was taking a shower -- around 11am -- and midway through, all the water shut off. I mean, no water whatsoever in the room. So by this point, we had had little in terms of a nice stay. I tried to call the front desk multiple times... no answer. We decided it would be best to leave the hotel and go grab a coffee and enjoy out vacation. When we finally came back, we approached the front desk with our concerns and received no apology, no "can we do something for you," nothing. But, our water was back on..... keep in mind, the regular elevators still aren't working. It turns out that they're doing construction on/in the hotel. Awful experience.

Front desk staff very friendly and knowledgable hotel very clean and comfortable. Great location close to the French quarter with great restaurants and bars.