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Royal Crescent Hotel

4.0 out of 5.0

Royal Crescent Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is old, old, old.. it was very cold the 2 night we spent at the Royal Crescent Hotel. My wife and I spent the day on the town and came back to the hotel to find out that there was no hot water in our room. We called the desk and they said they would send someone up from engineering, but the guy they sent up was the guy who opened the door up for us when we got there.... He said quote " I am going to pump it up for us"... What ever that ment it did nothing. Next night same thing... Bar was closed for renovation.. no food.. no vending machines.. cracked tiles in bathroom.. ect. ect. I am very upset.. I will never go back there

Bed was comfortable but ceilings were falling in above bed and in bathroom. Tv was small and did not get any channels well. Staff was nice. Not even a soda machine.

No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

Nice hotel close to everything that we wanted to do I recommend it for anybody

As we checked in we where given a dirty room staff apologized and gave us a larger room which was very nice and comfy the spa tub was closed

The restaurant was under construction so you couldn't visit it during the day. Lobby was hot. Pool deck was under construction. I wasn't impressed with the hotel. It is not run by Omni anymore.

They've tried their best to keep the Omni Royal Crescent up to date with nice touches like new door knobs and comfortable mattresses, but the building is somewhat ragged and the staff just aren't very good. We had to switch rooms because our first room was damp and smelled musty. the second room was much better, but didn't get cleaned on day one. it has an odd half shower door, too - just a swinging pane of glass that doesn't keep much water off the floor. They tried, but definitely won't stay again.

The location, room cleanliness, and staff were great! No wifi. I am there for a conference and no WiFi in the room. They gave me multiple log ins and none connected. Very frustrating! I couldn’t do any work in my room. If no WiFi is ok, then stay here.

This place looked nice at first, but the devil was in every detail - inappropriate drawings on the menu, the towel rack fell apart, incredibly thin walls to hear the neighbors conversations easily, ink stains all over the cover that no one noticed/washed. Really just everything was lame except for the house salad, pretty good lol.

friendly staff. Beautiful clean rooms. Very historical. Perfect area

The staff was pleasant and accommodating the facilities were limited the hot water was limited the menu selection was limited however the location of the hotel was great. It was two blocks from Canal Street and close to everything else

We stayed here for 4 nights. Felt very welcomed and the staff were very pleasant and helpful. As an LGBTQ couple, we were treated really well.

The room and hallways are tired. Room could use a deep cleaning not just the everyday once over.

535 Gravier St New Orleans LA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Fitness center
  • Rooftop terrace
  • Concierge services

Located in Central Business District, Royal Crescent Hotel is within a 5-minute drive of popular attractions such as National World War II Museum and Louisiana Children's Museum. This 97-room, 4-star hotel has free in-room WiFi along with a fitness center and a rooftop terrace. It's in central New Orleans and also close to Louisiana State Museum.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

Guests staying at Royal Crescent Hotel enjoy a fitness center, a sauna, and a rooftop terrace. Valet parking is available for USD 36 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, express check-out, and free newspapers.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, Multiple Beds

King 2 | Sleeps 4

Premier Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Royal Crescent Hotel

Everyone (29)
1
Everyone

The hotel is old, old, old.. it was very cold the 2 night we spent at the Royal Crescent Hotel. My wife and I spent the day on the town and came back to the hotel to find out that there was no hot water in our room. We called the desk and they said they would send someone up from engineering, but the guy they sent up was the guy who opened the door up for us when we got there.... He said quote " I am going to pump it up for us"... What ever that ment it did nothing. Next night same thing... Bar was closed for renovation.. no food.. no vending machines.. cracked tiles in bathroom.. ect. ect. I am very upset.. I will never go back there

By on Jan 23, 2019

Review comment responded on Jan 29, 2019

I deeply apologize for the issues you had during your stay with us. I promise that I will get with the General Manager and Chief Engineer to find out what the issue was and what was done that did not fix the problem. Our company took over the hotel a couple of months ago and we are working hard to try and correct these issues.

2
Everyone

Bed was comfortable but ceilings were falling in above bed and in bathroom. Tv was small and did not get any channels well. Staff was nice. Not even a soda machine.

By on Dec 31, 2018

Review comment responded on Jan 6, 2019

I apologize for the issues that caused you to have an experience that was no up to your standards or ours. I can tell you that since we took over operation of the hotel we have been working to correct these issues.

3
Everyone

By on Dec 14, 2018

Review comment responded on Dec 17, 2018

Thank you for your review. We truly appreciate the feedback.

4
Everyone

By on Dec 11, 2018

Review comment responded on Dec 13, 2018

Thank you for your kind review and we hope you had a great stay with us. Please come back and visit us again in the near future.

3
Everyone

By on Dec 8, 2018

Review comment responded on Dec 15, 2018

Thank you for the review. I wish I knew exactly what issues you might have had that prevented you from giving us a higher score. We strive to give you more than what you expected.

3
Everyone

No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

By on Nov 28, 2018

Review comment responded on Dec 5, 2018

Thank you for the review and rating. We will undergo a complete renovation in 2019 and I am sure you will see that we address all of your comments in a manner that will exceed your expectations. Please come back and witness our progress.

2
Everyone

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

By , from greenville, sc on Nov 11, 2018

Review comment responded on Nov 20, 2018

Thank you for your comments. We are working on many things throughout the hotel to improve our guests experience and all the items you mention are top priorities in our upcoming renovation. I invite you back to witness our progress and have a much different experience in New Orleans.

3
Everyone

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

By , from Jackson, MS on Nov 5, 2018

Review comment responded on Nov 20, 2018

Thank you for your comments. All of the room related items you mention are a focus in our complete renovation planned in 2019. I invite you back to get another impression.

1
Everyone

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

By , from Houston, TX on Nov 4, 2018

Review comment responded on Nov 20, 2018

I apologize for the miscommunication. I will work with my staff to make sure we and our partners are providing accurate information.

4
Everyone

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

By , from Waynesboro, Va on Oct 22, 2018

Review comment responded on Nov 20, 2018

Thank you for the great rating. We are working on many things and all the items you mentioned are being addressed. We look forward to welcoming you back soon so you can see our progress.