Skip to main content
Beginning of main content

Royal Crescent Hotel

4.0 out of 5.0

Royal Crescent Hotel

4.0 out of 5.0

Recent guest reviews

No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

Nice hotel close to everything that we wanted to do I recommend it for anybody

As we checked in we where given a dirty room staff apologized and gave us a larger room which was very nice and comfy the spa tub was closed

The restaurant was under construction so you couldn't visit it during the day. Lobby was hot. Pool deck was under construction. I wasn't impressed with the hotel. It is not run by Omni anymore.

They've tried their best to keep the Omni Royal Crescent up to date with nice touches like new door knobs and comfortable mattresses, but the building is somewhat ragged and the staff just aren't very good. We had to switch rooms because our first room was damp and smelled musty. the second room was much better, but didn't get cleaned on day one. it has an odd half shower door, too - just a swinging pane of glass that doesn't keep much water off the floor. They tried, but definitely won't stay again.

The location, room cleanliness, and staff were great! No wifi. I am there for a conference and no WiFi in the room. They gave me multiple log ins and none connected. Very frustrating! I couldn’t do any work in my room. If no WiFi is ok, then stay here.

This place looked nice at first, but the devil was in every detail - inappropriate drawings on the menu, the towel rack fell apart, incredibly thin walls to hear the neighbors conversations easily, ink stains all over the cover that no one noticed/washed. Really just everything was lame except for the house salad, pretty good lol.

friendly staff. Beautiful clean rooms. Very historical. Perfect area

The staff was pleasant and accommodating the facilities were limited the hot water was limited the menu selection was limited however the location of the hotel was great. It was two blocks from Canal Street and close to everything else

We stayed here for 4 nights. Felt very welcomed and the staff were very pleasant and helpful. As an LGBTQ couple, we were treated really well.

The room and hallways are tired. Room could use a deep cleaning not just the everyday once over.

paid for a "superior king room". Room condition poor - carpet shredded near entrance door, stained in places, wallpaper coming loose in the bathroom, unable to turn the heat down (hot and very dry). Husband ended up getting a nose bleed! Mattress needs to be replaced - we kept rolling toward the center. We could plainly hear the guests in the room next door. Lamp near bed did not work. Desk top badly chipped/scarred. In other words, no where near "superior". Eventho there was construction going on in the guest elevators (we had to use the freight/staff elevator) - it still would not have any impact on room evaluation. A Manager knocked on door 5 minutes after we got in the room and asked if everything was OK...I pointed out the lamp on desk that the top was all bent over .. he screwed the fixture back into lamp top so it would work. We hardly had time to really look at conditions in the room prior to his coming up to check on us.

The room was small, but comfortable. The bathroom was large and luxurious.

We arrived late to check-in, roughly midnight with no one at the front desk for the first 20 minutes and left standing outside the locked doors. Once we were let in, we were given our room keys and directed to the service elevators as the main elevators were out. Not thinking much of it other than it was late and they may have turned them off during the evening? We got to our room and opened the door followed by a terrible odor, something like a weird cigarette musk covered by years of off-brand lysol. Ok, so whatever, we weren't planning on spending much time in the hotel anyways -- it's New Orleans! But then when we decided to go to bed, the mattress had a very real flaw in that it slightly caved in right in the middle making both me and my partner consistently falling into the center throughout our sleep. In the morning, my fiancé was taking a shower -- around 11am -- and midway through, all the water shut off. I mean, no water whatsoever in the room. So by this point, we had had little in terms of a nice stay. I tried to call the front desk multiple times... no answer. We decided it would be best to leave the hotel and go grab a coffee and enjoy out vacation. When we finally came back, we approached the front desk with our concerns and received no apology, no "can we do something for you," nothing. But, our water was back on..... keep in mind, the regular elevators still aren't working. It turns out that they're doing construction on/in the hotel. Awful experience.

Front desk staff very friendly and knowledgable hotel very clean and comfortable. Great location close to the French quarter with great restaurants and bars.

535 Gravier St New Orleans LA

Hotel highlights

  • Walking distance to National World War II Museum and Jackson Square
  • Free WiFi in rooms and public areas
  • Fitness center
  • Rooftop terrace

Located in Central Business District, Royal Crescent Hotel is a leisurely stroll from popular sights such as Louisiana Children's Museum and National World War II Museum. This 97-room, 4-star hotel has free in-room WiFi along with a fitness center and a rooftop terrace. Louisiana State Museum is 0.6 mi (1 km) from this centrally located New Orleans hotel.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

Guests staying at Royal Crescent Hotel enjoy a fitness center, a sauna, and a rooftop terrace. Valet parking is available for USD 36 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, 2 meeting rooms, and express check-out.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, Multiple Beds

King 2 | Sleeps 4

Premier Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Royal Crescent Hotel

Everyone (25)
4
Everyone

By on Dec 11, 2018

Review comment responded on Dec 13, 2018

Thank you for your kind review and we hope you had a great stay with us. Please come back and visit us again in the near future.

3
Everyone

No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

By on Nov 28, 2018

Review comment responded on Dec 5, 2018

Thank you for the review and rating. We will undergo a complete renovation in 2019 and I am sure you will see that we address all of your comments in a manner that will exceed your expectations. Please come back and witness our progress.

2
Everyone

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

By , from greenville, sc on Nov 11, 2018

Review comment responded on Nov 20, 2018

Thank you for your comments. We are working on many things throughout the hotel to improve our guests experience and all the items you mention are top priorities in our upcoming renovation. I invite you back to witness our progress and have a much different experience in New Orleans.

3
Everyone

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

By , from Jackson, MS on Nov 5, 2018

Review comment responded on Nov 20, 2018

Thank you for your comments. All of the room related items you mention are a focus in our complete renovation planned in 2019. I invite you back to get another impression.

1
Everyone

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

By , from Houston, TX on Nov 4, 2018

Review comment responded on Nov 20, 2018

I apologize for the miscommunication. I will work with my staff to make sure we and our partners are providing accurate information.

4
Everyone

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

By , from Waynesboro, Va on Oct 22, 2018

Review comment responded on Nov 20, 2018

Thank you for the great rating. We are working on many things and all the items you mentioned are being addressed. We look forward to welcoming you back soon so you can see our progress.

4
Everyone

Nice hotel close to everything that we wanted to do I recommend it for anybody

By , from In on Sep 29, 2018

Review comment responded on Nov 20, 2018

Thank you for the great review. We look forward to welcoming you back soon.

3
Everyone

As we checked in we where given a dirty room staff apologized and gave us a larger room which was very nice and comfy the spa tub was closed

By , from FL on Sep 3, 2018

Review comment responded on Sep 5, 2018

Thank you for taking the time to rate and review the hotel. I apologize for the error at checkin and happy to see the staff was able to make things right with you quickly. We all hope to see you again the next time you come to New Orleans.

3
Everyone

The restaurant was under construction so you couldn't visit it during the day. Lobby was hot. Pool deck was under construction. I wasn't impressed with the hotel. It is not run by Omni anymore.

By on Aug 27, 2018

Review comment responded on Aug 28, 2018

Thank you for the nice rating and sharing your comments. We are working on many things to make our hotel better than Ever. I hope you give us another chance the next time your travels bring you to New Orleans

3

not up to omni standards

Everyone

They've tried their best to keep the Omni Royal Crescent up to date with nice touches like new door knobs and comfortable mattresses, but the building is somewhat ragged and the staff just aren't very good. We had to switch rooms because our first room was damp and smelled musty. the second room was much better, but didn't get cleaned on day one. it has an odd half shower door, too - just a swinging pane of glass that doesn't keep much water off the floor. They tried, but definitely won't stay again.

By , from CA on Apr 24, 2018