Bed was comfortable but ceilings were falling in above bed and in bathroom. Tv was small and did not get any channels well. Staff was nice. Not even a soda machine.

No amenities, no soda machine, no food after dinner, parking is expensive and valet-driven.

Very basic hotel. The website advertises "luxury" experience. That is very different from what we observed. Here's what we experienced on our recent stay: musty smell in the room, peeling wallpaper throughout the hotel, rusted vents, leaking toilet, paper thin walls, exceptionally small shower stall, dirty carpet, no windows in the room, no lobby coffee service, no ice machine, only one working elevator, very little hotel staff, repeatedly had to request more than one towel per room for my husband and myself, and front desk staff with low professionalism.

Waited for 20 min in a tow-away zone to valet. Room really needs updating - the carpet is uneven, the bed was terribly uncomfortable and there was a poorly patched area of the bathroom ceiling (like they didn't care enough to finish the job).

The Orbitz site says "pets stay free" however, on check in, I was charged $50.00 plus tax for my 9 pound dog. I would not have stayed here had I known. The listing on Orbitz needs to be changed.

It was an ok stay.. the lobby could be made more inviting. Lighting in lobby and elevator could be better. Elevators need a lot of work.

Nice hotel close to everything that we wanted to do I recommend it for anybody

As we checked in we where given a dirty room staff apologized and gave us a larger room which was very nice and comfy the spa tub was closed

The restaurant was under construction so you couldn't visit it during the day. Lobby was hot. Pool deck was under construction. I wasn't impressed with the hotel. It is not run by Omni anymore.

They've tried their best to keep the Omni Royal Crescent up to date with nice touches like new door knobs and comfortable mattresses, but the building is somewhat ragged and the staff just aren't very good. We had to switch rooms because our first room was damp and smelled musty. the second room was much better, but didn't get cleaned on day one. it has an odd half shower door, too - just a swinging pane of glass that doesn't keep much water off the floor. They tried, but definitely won't stay again.

The location, room cleanliness, and staff were great! No wifi. I am there for a conference and no WiFi in the room. They gave me multiple log ins and none connected. Very frustrating! I couldn’t do any work in my room. If no WiFi is ok, then stay here.

This place looked nice at first, but the devil was in every detail - inappropriate drawings on the menu, the towel rack fell apart, incredibly thin walls to hear the neighbors conversations easily, ink stains all over the cover that no one noticed/washed. Really just everything was lame except for the house salad, pretty good lol.

friendly staff. Beautiful clean rooms. Very historical. Perfect area

The staff was pleasant and accommodating the facilities were limited the hot water was limited the menu selection was limited however the location of the hotel was great. It was two blocks from Canal Street and close to everything else

We stayed here for 4 nights. Felt very welcomed and the staff were very pleasant and helpful. As an LGBTQ couple, we were treated really well.

The room and hallways are tired. Room could use a deep cleaning not just the everyday once over.