Cracking painting in the room. Toilet handle broke off during visit. Needs some refreshing, but good overall.
First of all, they took a $150 deposit out two days before and they did not notify me. Second, they charge $75 for Damages deposit fee also. I understand the fee’s but what I don’t understand is why they didn’t say all of that when I book it. FYI this was two weeks ago and I still haven’t received my deposit back!!! CALL AND ASK QUESTIONS BEFORE BOOKING!!!!!!!!
Great stay
The first day my wife and I arrived at the property we realized we only had one bath towel in the room so we called down for another one. The front desk told us they were out of bath towels. It only went down hill from there. Charging $6 for a lousy cup of Folgers coffee and $50 a day for parking on top of all the other charges. I will definitely not be stay here again.
I was shocked at the disappointment in this Omni. Our room was not ready when we arrived at 6 pm and they didn’t even offer to hold our bags. We finally had a room at 7 pm, after driving 8 hours. We immediately started unpacking so we could go out and grab dinner. After unpacking, we discovered that the sliding bathroom door was off the tract and couldn’t move. We called down and the man they sent up said it couldn’t be fixed that night. There were no other rooms available, so we would have to make due. We had 2 adults and 2 kids in a room without a functioning bathroom door! We moved rooms the next day and everything seemed better. I was disappointed that they didn’t offer free coffee in the lobby for guests, it has been a while since I have been in a hotel that doesn’t have at least coffee for their patrons. Then, 2 out of the 4 days we were in the second room, our room was NOT CLEANED! We called down to ask about housekeeping and it still was never cleaned. We had to take our own trash downstairs, we were only given 2 towels for 4 people because that was all they had, and we ran out of shampoo and toilet paper! The second day of it not being cleaned was ridiculous. If they are short staffed, then their pricing should reflect that. We paid over $2,000 for 5 days and no clean towels!
Loved our stay, the staff was definitely the highlight. They were all extremely helpful and friendly. Our only issue was the air conditioning in the room… my suitcase was near the air return and it was so damp that all the clothes in my suitcase were wet when I woke up in the morning. Very frustrating. Everything else was perfect.
Staff was really nice
It was Excellent
The property was lovely and very suitable for our trip. The restaurant food was enjoyable, the staff was very helpful and friendly. Very comfortable!!
Great location and great property. The staff has been excellent, every single person was pleasant and helpful. Will definitely come back. Thank you for the great stay.
This hotel has a very well trained and friendly staff. And the location is very convenient to many of New Orlean’s attractions
Located in New Orleans Central Business District, Omni Riverfront Hotel is next to popular attractions like The Outlet Collection at Riverwalk and Ernest N. Morial Convention Center. This 202-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
42-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. MP3 docks, coffee makers, and laptop-compatible safes are also standard.
At Omni Riverfront Hotel, guests have access to a 24-hour gym, WiFi in public areas, and conference space. Valet parking is available for USD 50.61 per night. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a terrace, laundry facilities, and wedding services.
Cracking painting in the room. Toilet handle broke off during visit. Needs some refreshing, but good overall.
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful & exciting city! We are thrilled your experience as our guest was a good one and hope that you will again choose our Omni Riverfront Hotel when planning your next visit to New Orleans! We look forward to welcoming you soon!
First of all, they took a $150 deposit out two days before and they did not notify me. Second, they charge $75 for Damages deposit fee also. I understand the fee’s but what I don’t understand is why they didn’t say all of that when I book it. FYI this was two weeks ago and I still haven’t received my deposit back!!! CALL AND ASK QUESTIONS BEFORE BOOKING!!!!!!!!
I am disappointed that we were not able to meet your expectations during your stay. All feedback is very important to us, good or bad, so that we can improve our guest services and amenities. We hope you will again consider our hotel when planning your next adventure in New Orleans so that we may improve your opinion. It would be an honor to welcome you back as our valued guest.
Great stay
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful & exciting city! We are thrilled your experience as our guest was a good one and hope that you will again choose our Omni Riverfront Hotel when planning your next visit to New Orleans! We look forward to welcoming you soon!
The first day my wife and I arrived at the property we realized we only had one bath towel in the room so we called down for another one. The front desk told us they were out of bath towels. It only went down hill from there. Charging $6 for a lousy cup of Folgers coffee and $50 a day for parking on top of all the other charges. I will definitely not be stay here again.
Thank you for taking the time to respond with feedback regarding your recent stay at Omni Riverfront. The feedback that we receive is our most valuable tool in our efforts toward improvements in the product and services we offer. We take all feedback seriously and it was disheartening to see your response. We try to maintain the highest standards of service and pride ourselves on our attention to detail, but it is clear we fell short in your case. My sincerest apologies for not meeting your expectations. Please know that the information you provided will be shared by our team of managers so that corrective measurements will be taken. We value your business and hope to meet you the next time you are in New Orleans, please feel free to reach out if I can be of any assistance.
I was shocked at the disappointment in this Omni. Our room was not ready when we arrived at 6 pm and they didn’t even offer to hold our bags. We finally had a room at 7 pm, after driving 8 hours. We immediately started unpacking so we could go out and grab dinner. After unpacking, we discovered that the sliding bathroom door was off the tract and couldn’t move. We called down and the man they sent up said it couldn’t be fixed that night. There were no other rooms available, so we would have to make due. We had 2 adults and 2 kids in a room without a functioning bathroom door! We moved rooms the next day and everything seemed better. I was disappointed that they didn’t offer free coffee in the lobby for guests, it has been a while since I have been in a hotel that doesn’t have at least coffee for their patrons. Then, 2 out of the 4 days we were in the second room, our room was NOT CLEANED! We called down to ask about housekeeping and it still was never cleaned. We had to take our own trash downstairs, we were only given 2 towels for 4 people because that was all they had, and we ran out of shampoo and toilet paper! The second day of it not being cleaned was ridiculous. If they are short staffed, then their pricing should reflect that. We paid over $2,000 for 5 days and no clean towels!
Thank you for taking the time to respond with feedback regarding your recent stay at Omni Riverfront. The feedback that we receive is our most valuable tool in our efforts toward improvements in the product and services we offer. We take all feedback seriously and it was disheartening to see your response. We try to maintain the highest standards of service and pride ourselves on our attention to detail, but it is clear we fell short in your case. My sincerest apologies for not meeting your expectations. Please know that the information you provided will be shared by our team of managers so that corrective measurements will be taken. We value your business and hope to meet you the next time you are in New Orleans, please feel free to reach out if I can be of any assistance.
Loved our stay, the staff was definitely the highlight. They were all extremely helpful and friendly. Our only issue was the air conditioning in the room… my suitcase was near the air return and it was so damp that all the clothes in my suitcase were wet when I woke up in the morning. Very frustrating. Everything else was perfect.
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful & exciting city! We are thrilled your experience as our guest was a good one and hope that you will again choose our Omni Riverfront Hotel when planning your next visit to New Orleans! We look forward to welcoming you soon!
Staff was really nice
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful & exciting city! We are thrilled your experience as our guest was a good one and hope that you will again choose our Omni Riverfront when planning your next visit to New Orleans! We look forward to welcoming you soon!
! Thank you for taking the time to respond with feedback regarding your recent stay at Omni Riverfront. The feedback that we receive is our most valuable tool in our efforts toward improvements in the product and services we offer. We take all feedback seriously and it was disheartening to see your response. We try to maintain the highest standards of service and pride ourselves on our attention to detail, but it is clear we fell short in your case. My sincerest apologies for not meeting your expectations. Please know that the information you provided will be shared by our team of managers so that corrective measurements will be taken. We value your business and hope to meet you the next time you are in New Orleans, please feel free to reach out if I can be of any assistance.