Old run down, pictures are deceiving…, roaches easily enter rooms…! Sorry I tell it as it is…
when I asked for clean towels I was handed a stack and had to take them to my room. I expected them to be put in my room. I liked the room and the court yard was nice, I didn't use the pool, hot tub, or exercise room. When I checked out the girl that checked me out was very pleasant and asked if she could call me a cab.
Nice, clean room. Quiet and well located. Close to a streetcar stop. There is a wonderful oyster dinning place next to the hotel.
Love the architecture and the beauty of the hotel
The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.
Great staff and awesome new Orleans vibe. Our stay there was great!!!
I liked everything
Liked everything
This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.
This is a very clean, modern hotel disguised in a period facade. It is probably one of the most convenient locations in New Orleans. The St. Charles street car line stopped in front. You could even walk to all downtown attractions in less than 30 minutes.
I like how they look like apartments. Check is was very easy & the rooms were super clean.
great service and location, great old feel in historic building; fridge and microwave in the room, free wifi
This is my 3rd or 4th time at this location. Its mext to Wendys. They have paid parking or you could park on the street. You can walk to Bourbon.
This hotel is open anyone not staying on this property can walk in, door was cracked.
I booked 4 rooms for 4 nights starting October 28th. 3/4 rooms had no toiletries and we tried to call down to the front desk and the phone was out of order in my room. I walked down to the front desk and informed them and they told me someone be to my room at 9:30 am to fix this. No one showed up the next day or any other day. 2nd night. Remote control and tv and phone not working. Walked to front desk to inform and was offered to switch rooms. One of my Guests was already sleeping so this was not a option at that time. We asked for towels as they were not restocked from the day before. They never showed up as well. 30 minutes later back at the front desk as we found MICE in the room. They traded rooms at 11 pm. Super inconvenient. 3rd room had nice as well. We’re tired of complaining. So didn’t. Will never stay here again. Service was the worst part. No one cared. Even upon checking out we asked for at least a phone call to rectify things. 48 hours later were placing this review.
Maison Saint Charles by Hotel RL places you within a 15-minute stroll of popular sights such as National World War II Museum and Ernest N. Morial Convention Center. This 130-room, 3-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
This hotel is home to a seafood restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee on weekdays from 8:00 AM to 10:00 AM and on weekends from 9:00 AM to 10:00 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.
At Maison Saint Charles by Hotel RL, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 25.0 per night. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Old run down, pictures are deceiving…, roaches easily enter rooms…! Sorry I tell it as it is…
when I asked for clean towels I was handed a stack and had to take them to my room. I expected them to be put in my room. I liked the room and the court yard was nice, I didn't use the pool, hot tub, or exercise room. When I checked out the girl that checked me out was very pleasant and asked if she could call me a cab.
I appreciate you taking the time to tell us about your experience at our location. Your satisfaction and continued trust in The Maison Saint Charles is our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely,
Nice, clean room. Quiet and well located. Close to a streetcar stop. There is a wonderful oyster dinning place next to the hotel.
Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you and you were satisfied with your stay .The oysters at Mr.Ed's are truly a hit. We look forward to serving you again next time you are in the area. Sincerely,
Love the architecture and the beauty of the hotel
Thanks for leaving us a review! Please come see us again soon!
The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.
Thank you for sharing your feedback with us, Anonymous. I am sorry you didn't end up parking your car with us after all, I wish you would have informed the front desk when you decided to park elsewhere.
Great staff and awesome new Orleans vibe. Our stay there was great!!!
Thanks for staying with us. We appreciate your feedback!
Thank you for such a wonderful review! We hope to see you soon.
I liked everything
We thank you for the review!
Liked everything
Thanks for staying with us. We appreciate your feedback!
This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.
Thank you for you're feedback. you're concerns will be addressed with our staff. we invite to please come back and stay with us!
We are very sorry this was your experience with us. Most of our guests love our historic property and our friendly staff. We do have regularly scheduled contracted pest control, but unfortunately some bugs sneak past our barriers.