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Recent guest reviews

Old run down, pictures are deceiving…, roaches easily enter rooms…! Sorry I tell it as it is…

when I asked for clean towels I was handed a stack and had to take them to my room. I expected them to be put in my room. I liked the room and the court yard was nice, I didn't use the pool, hot tub, or exercise room. When I checked out the girl that checked me out was very pleasant and asked if she could call me a cab.

Nice, clean room. Quiet and well located. Close to a streetcar stop. There is a wonderful oyster dinning place next to the hotel.

Love the architecture and the beauty of the hotel

The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.

Great staff and awesome new Orleans vibe. Our stay there was great!!!

I liked everything

Liked everything

This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.

This is a very clean, modern hotel disguised in a period facade. It is probably one of the most convenient locations in New Orleans. The St. Charles street car line stopped in front. You could even walk to all downtown attractions in less than 30 minutes.

I like how they look like apartments. Check is was very easy & the rooms were super clean.

great service and location, great old feel in historic building; fridge and microwave in the room, free wifi

This is my 3rd or 4th time at this location. Its mext to Wendys. They have paid parking or you could park on the street. You can walk to Bourbon.

This hotel is open anyone not staying on this property can walk in, door was cracked.

I booked 4 rooms for 4 nights starting October 28th. 3/4 rooms had no toiletries and we tried to call down to the front desk and the phone was out of order in my room. I walked down to the front desk and informed them and they told me someone be to my room at 9:30 am to fix this. No one showed up the next day or any other day. 2nd night. Remote control and tv and phone not working. Walked to front desk to inform and was offered to switch rooms. One of my Guests was already sleeping so this was not a option at that time. We asked for towels as they were not restocked from the day before. They never showed up as well. 30 minutes later back at the front desk as we found MICE in the room. They traded rooms at 11 pm. Super inconvenient. 3rd room had nice as well. We’re tired of complaining. So didn’t. Will never stay here again. Service was the worst part. No one cared. Even upon checking out we asked for at least a phone call to rectify things. 48 hours later were placing this review.

Saint Charles Avenue New Orleans LA

Hotel highlights

  • Walking distance to National World War II Museum and Ernest N. Morial Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Maison Saint Charles by Hotel RL places you within a 15-minute stroll of popular sights such as National World War II Museum and Ernest N. Morial Convention Center. This 130-room, 3-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

This hotel is home to a seafood restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee on weekdays from 8:00 AM to 10:00 AM and on weekends from 9:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

At Maison Saint Charles by Hotel RL, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 25.0 per night. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 5

Guest reviews for Maison Saint Charles by Hotel RL

Everyone (28) Couples (7) Family (11)
1
Family

Old run down, pictures are deceiving…, roaches easily enter rooms…! Sorry I tell it as it is…

By on Jun 27, 2022

Review comment responded on Jun 27, 2022

We are very sorry this was your experience with us. Most of our guests love our historic property and our friendly staff. We do have regularly scheduled contracted pest control, but unfortunately some bugs sneak past our barriers.

4
Partner Couples

when I asked for clean towels I was handed a stack and had to take them to my room. I expected them to be put in my room. I liked the room and the court yard was nice, I didn't use the pool, hot tub, or exercise room. When I checked out the girl that checked me out was very pleasant and asked if she could call me a cab.

By on May 16, 2022

Review comment responded on May 18, 2022

I appreciate you taking the time to tell us about your experience at our location. Your satisfaction and continued trust in The Maison Saint Charles is our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely,

4
Family

Nice, clean room. Quiet and well located. Close to a streetcar stop. There is a wonderful oyster dinning place next to the hotel.

By on Mar 31, 2022

Review comment responded on Apr 1, 2022

Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you and you were satisfied with your stay .The oysters at Mr.Ed's are truly a hit. We look forward to serving you again next time you are in the area. Sincerely,

4
Family

Love the architecture and the beauty of the hotel

By on Aug 10, 2021

Review comment responded on Aug 13, 2021

Thanks for leaving us a review! Please come see us again soon!

2
Family

The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Thank you for sharing your feedback with us, Anonymous. I am sorry you didn't end up parking your car with us after all, I wish you would have informed the front desk when you decided to park elsewhere.

5
Family

Great staff and awesome new Orleans vibe. Our stay there was great!!!

By on Jul 3, 2021

Review comment responded on Jul 4, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Jun 29, 2021

Review comment responded on Jul 10, 2021

Thank you for such a wonderful review! We hope to see you soon.

5
Friends

I liked everything

By on Jun 16, 2021

Review comment responded on Jun 18, 2021

We thank you for the review!

5
Friends

Liked everything

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Thanks for staying with us. We appreciate your feedback!

2
Partner Couples

This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.

By on Mar 24, 2021

Review comment responded on Mar 26, 2021

Thank you for you're feedback. you're concerns will be addressed with our staff. we invite to please come back and stay with us!

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