Skip to main content
Beginning of main content

Hilton New Orleans/St. Charles Avenue

4.0 out of 5.0

Recent guest reviews

The hotel was beautiful and very convenient getting to bourbon street or catching the streetcar on St. Charles. This hotel simply just fits your needs staying in the action for New Orleans. Very easy getting around the city, very convenient location.

Hotel was great! The location was close to everything and we were able to walk to most places. The streetcar could be caught at the corner and was very convient for locations to far to walk.

Services could have been better considering cost and hotel's reputation!

Wonderful time hotel staff was very kind Room was clean and comfortable

The staff was absolutely amazing and helpful to all our needs. The room was clean and the bed was comfortable. You could walk anywhere from the hotel feeling safe. Loved everything about our stay!

Amazing staff to help guide you around this amazing city. Executive lounge was great and so was the gym. Rooms were nice and clean. I would definitely return.

Great place to stay, loved the morning breakfast bar

The Hotel is conveniently located near most attractions and on the parade route so we only had to step out of our room to enjoy Mardi Gras. Our room was very spacious and clean. The pool was a nice option for the kids. I found the staff very friendly amd helpful. The restaurant on site (Luke) was excellent.

One of the challenges of visiting New Orleans is finding a quiet, clean and well run hotel that's in a good location. This one fits the bill.

Decent hotel. Decent location. On the 2nd night of our stay, the phone kept ringing every 30 minutes or so which was annoying. No answer, just dead air. Got over billed for valet. Was told charge was per day instead of what is listed on my Orbitz itinerary (per night) and the sign by the valet station. Needless to say, I will not be returning nor will I be recommending this hotel to anyone.

Someone at the desk informed that WiFi is only for the preferred customers, maybe is wrong..

Had stayed two nights on canal and the noise was just to much. Moved to Hilton on St. Charles and was immediately impressed with how helpful the staff was in getting settled in to our room. Great room service and quiet, comfortable rooms. Added plus was the convenience of the nearby bars and restaurants in the warehouse district. Its also just around the corner from Mothers breakfast spot and NOLA institution. Would highly recommend.

The room and location was fantastic for walking around. Very comfortable, clean, and all. Unfortunately, the food locations weren't quite as easily accessed -- unless you want to pay dearly! The hotel restaurant(s) are expensive.

Nice Hotel but I expected more from the Hilton. The front desk staff were rude and acted as if I were bothering them. I wanted a coke and the only machine I found in the hotel was in the basement next to the pool. I didn't have any one dollar bills so I went to the front desk for change. At first they flat out refused and then they asked me why I needed it! I told them it was for the coke machine and they both said that they didn't have one in the hotel. I said I had just seen one by the pool and they said oh yeah we always forget about that one. I finally was able to get some change from them but my goodness should it have been that difficult?! The toilet in the room was slow to flush and the sink was slow to drain. The bathroom door did not lock. I've had nicer rooms and better service at much less expensive hotels.

Worst stay ever... You could hear the loud pluming... Had to wait 20 min. on my room and another 10 on the elevator... Had to pay for parking lot $40 dollars... Would not go back.. :(

hotel exceeded expectations wonderful, professional, service

This was our first time at this hotel and have to say that we were pleasantly surprised. It was in a great location, the staff was extremely kind and helpful. When we got to the room, it was bigger than we had expected or experienced in other hotels in the area. The beds were extremely comfortable and clean. Will definitely keep this hotel in mind for our next trip to NOLA.

Very clean and comfortable hotel that offers good service and is close to French Quarter and other New Orleans attractions.

Fugget about it. Not too shabby of a place. I bought the parking package from "eat,chew, ...", which was not honored at this HillTonABricks. The valet guy was super rude about it and unhelpful. Street parking was easy though.

Getting in late and heading out for cruise the next morning, the staff was very helpful and courteous. The room was lovely And the bed very comfortable. The staff got us breakfast and out the door to the ship very easily and efficiently. Thanks!

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, Non Smoking, Business Lounge Access

King 1 | Sleeps 2

Room, Accessible, Bathtub

Full 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (11) Couples (21) Business (8) Family (13) Friends (7) Other (2)
4

st.charles hotel

Everyone

The hotel was beautiful and very convenient getting to bourbon street or catching the streetcar on St. Charles. This hotel simply just fits your needs staying in the action for New Orleans. Very easy getting around the city, very convenient location.

By , from Washington DC on Sep 10, 2017

4

great location for super dome and french quarter

Everyone

Hotel was great! The location was close to everything and we were able to walk to most places. The streetcar could be caught at the corner and was very convient for locations to far to walk.

By on Aug 28, 2017

Review comment responded on Sep 2, 2017

Thank you for taking a moment to share this review. I am glad to hear that you enjoyed your stay with us. I apologize for the inconvenience with Valet. I have passed your concern onto management. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.

3
Everyone

Services could have been better considering cost and hotel's reputation!

By on Jul 3, 2017

Review comment responded on Jul 26, 2017

Thank you for taking a moment to share this wonderful review. I am very happy to hear that you enjoyed your overall stay. We are proud to offer a comfortable environment surrounded by the most exciting area in America. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.

5

very nice close restaurants and tourist attraction

Everyone

Wonderful time hotel staff was very kind Room was clean and comfortable

By , from New York on May 30, 2017

Review comment responded on Jun 7, 2017

We appreciate you for taking a moment to share this wonderful review. I am very happy to hear that you enjoyed our wonderful staff and your clean and comfortable room. We pride ourselves on delivering a high standard of service and a relaxing oasis of comfort. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon

5

beautiful historic hotel.

Everyone

The staff was absolutely amazing and helpful to all our needs. The room was clean and the bed was comfortable. You could walk anywhere from the hotel feeling safe. Loved everything about our stay!

By , from Chicago on Apr 7, 2017

Review comment responded on Apr 21, 2017

Thank you for taking a moment to share this wonderful review, we are truly thrilled that you had a great time with us. We would be honored to have the pleasure of welcoming you back again soon.

5

great location right outside the french quarter

Everyone

Amazing staff to help guide you around this amazing city. Executive lounge was great and so was the gym. Rooms were nice and clean. I would definitely return.

By on Apr 2, 2017

Review comment responded on May 13, 2017

Thanks you for taking a moment to share this wonderful review. We are truly thrilled that both our location and our guest service catered to you. We pride ourselves in providing top-notch service surrounded by a fun and exciting downtown area. We appreciate the recommendation very much and would be honored to have the pleasure of welcoming you back again soon.

5
Everyone

Great place to stay, loved the morning breakfast bar

By on Mar 28, 2017

Review comment responded on Apr 21, 2017

Thank you for taking a moment to share this wonderful review, we are truly thrilled that you had a great time with us. We would be honored to have the pleasure of welcoming you back again soon.

5

nice family stay in the center of new orleans

Everyone

The Hotel is conveniently located near most attractions and on the parade route so we only had to step out of our room to enjoy Mardi Gras. Our room was very spacious and clean. The pool was a nice option for the kids. I found the staff very friendly amd helpful. The restaurant on site (Luke) was excellent.

By , from Boston on Feb 25, 2017

5

great location, solid hotel

Everyone

One of the challenges of visiting New Orleans is finding a quiet, clean and well run hotel that's in a good location. This one fits the bill.

By , from Upstate New York on Jan 20, 2017

3

adequate

Everyone
Valet charge is per night, not per day

Decent hotel. Decent location. On the 2nd night of our stay, the phone kept ringing every 30 minutes or so which was annoying. No answer, just dead air. Got over billed for valet. Was told charge was per day instead of what is listed on my Orbitz itinerary (per night) and the sign by the valet station. Needless to say, I will not be returning nor will I be recommending this hotel to anyone.

By , from San Antonio, TX on Jan 4, 2017