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Recent guest reviews

I liked the decor. My main gripe was that they charge $14.95 per day to connect to their wifi!!!! Really? Charging for wifi????

Excellent

There is a really loud persistant noise coming from inside the hotel that makes it impossible to sleep and killed our ears. The trolley is also loud but thats just the area and its not persistent. Mattress sucks. Otherwise hotel is clean and charming.

Conveniently located, had a nice gym, restaurant was okay but hard to get a table. Check in was nice, room was nice. Quiet except for the trolley

The hotel service is excellent! It’s close to French Quarter and good restaurants. However, in the streets there are a lot of homeless when you are walking!

This was the perfect hotel to stay in. It is in the perfect location being in walking distance from majority of the attractions that people come to New Orleans for. In the future this will most likely be the only hotel i stay at when coming to visit again.

The hotel has really bad qnats in our room. And flies. We stayed on the 12th floor and just didn't understand.

Beautiful hotel. A little off off the quarter.

Hotel was nice, room was spacious, shower was amazing! And the location is almost prefect for all the dowtown experiences.

The front desk was overall pleasant and so was valet. The hotel was convenient to all attractions.

Covid seems to be an excuse for reduced service levels, yet the price remains the same.

Super Clean, Great Location and very good staff!!!

Plush! Clean, bright, comfortable and friendly. Taking virus precautions seriously.

The absolute nicest hotel I’ve visited in years. Outstanding. Sparkling clean rooms, common areas and outdoor areas. Delightfully comfortable bed. Incredibly kind and accommodating staff. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

I liked how close it was to everything like not too far away from Bourbon Street a n d a lot of other spots

Check in process was very delayed and I didn’t get the room they said we were going to get. No explanation given

No Free continental breakfast for the price you pay and no microwave in the rooms have to go down stairs by the front desk to use the microwave

Saint Charles Ave New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in New Orleans Central Business District, Hilton New Orleans/St. Charles Avenue is within a 5-minute walk of Bourbon Street and within 15 minutes of other popular attractions like French Quarter Visitor Center. This 4-star hotel has 252 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7 AM to 10 AM.


Rooms

Guests can expect WiFi, wired Internet, and 47-inch Smart TVs with satellite channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests of Hilton New Orleans/St. Charles Avenue enjoy a 24-hour gym, WiFi in public areas, and conference space. Valet parking is available for USD 50 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (27) Couples (5) Family (13)
4
Everyone

I liked the decor. My main gripe was that they charge $14.95 per day to connect to their wifi!!!! Really? Charging for wifi????

By on Sep 30, 2022

Review comment responded on Oct 1, 2022

We appreciate the feedback, Farley.We are glad you had a pleasant stay with us and enjoyed our beautiful decor. We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future.We do hope you give us another opportunity to share a more positive experience with you soon.General ManagerKenneth Jackson

5
Family with small children

Excellent

By on Aug 21, 2022

Review comment responded on Aug 23, 2022

Thank you for taking the time to leave us this positive review, Mario! We're always pleased to know our guests leave Hilton New Orleans/St. Charles Avenue with a positive impression and great memories. We are glad to know we were able to provide you with excellent accommodations, and we can't wait until you visit us again for an even better time!General ManagerKenneth Jackson

2
Partner Couples

There is a really loud persistant noise coming from inside the hotel that makes it impossible to sleep and killed our ears. The trolley is also loud but thats just the area and its not persistent. Mattress sucks. Otherwise hotel is clean and charming.

By on Jun 28, 2022

Review comment responded on Jun 29, 2022

We appreciate your feedback, Erica. We're disappointed to know that your time with us was anything less than ideal. We regret that the sound insulation in your room failed to meet your standards. Please know your concerns will be addressed with the appropriate members of our team so we may improve moving forward. We hope for the chance to share a more positive experience with you soon. General Manager Kenneth Jackson

5
Family

Conveniently located, had a nice gym, restaurant was okay but hard to get a table. Check in was nice, room was nice. Quiet except for the trolley

By , from Houston on Apr 18, 2022

Review comment responded on Apr 19, 2022

We loved reading your great review, Karen! Our team will be excited to hear how much you appreciated your room, our peaceful atmosphere, convenient location, and on-site accommodations. We're happy you enjoyed your trip and that your overall experience with us did not disappoint. Thank you for giving us the opportunity to welcome you into our hotel. We hope to see you again soon.

5
Everyone

By on Aug 8, 2021

5
Family

The hotel service is excellent! It’s close to French Quarter and good restaurants. However, in the streets there are a lot of homeless when you are walking!

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Thank you for the amazing review! We are thrilled to hear that you enjoyed our hotel s much! Especially our close proximity to so many of New Orleans' wonderful attractions. We can't wait to see you again soon. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!

5
Friends

This was the perfect hotel to stay in. It is in the perfect location being in walking distance from majority of the attractions that people come to New Orleans for. In the future this will most likely be the only hotel i stay at when coming to visit again.

By on Jul 5, 2021

Review comment responded on Jul 6, 2021

Thank you for the feedback. We appreciate you taking the time to leave us your review. We are glad to hear that you loved our prime location near so many of New Orleans wonderful attractions. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!

3
Family with small children

The hotel has really bad qnats in our room. And flies. We stayed on the 12th floor and just didn't understand.

By on Jun 20, 2021

Review comment responded on Jun 23, 2021

Please accept my apologies for the insects you reported in your guestroom. Although we maintain a strict fumigation program, humid weather condition tend to drive indigenous insects inside area buildings and I regret that your room was affected. I assure you that we do not consider this to be acceptable and we will aggressively address this condition based on your feedback.

4
Family Business Business

Beautiful hotel. A little off off the quarter.

By on May 9, 2021

Review comment responded on May 9, 2021

Thank you for taking the time to share this 4/5 review with us! We strive to provide our guests with only the most enjoyable of visits so we're thrilled to hear you appreciated our beautiful accommodations so much. Wow, now that's what we like to see! Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line! Hope to see you again soon!

4
Partner Couples

Hotel was nice, room was spacious, shower was amazing! And the location is almost prefect for all the dowtown experiences.

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for the feedback. We appreciate you taking the time to leave us a review. We're glad to hear that you loved our prime location as well as our spacious accommodations. Nex time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line! We look forward to seeing you again soon for another positive experience.

Hilton New Orleans/St. Charles Avenue

333 Saint Charles Ave, New Orleans, LA 70130
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