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Hilton New Orleans/St. Charles Avenue

4.0 out of 5.0

Recent guest reviews

This is a perfectly fine hotel, but nothing special. After booking we realized we could have gotten a place with a rooftop pool in the same area for the same price. That's what we'd go with next time. The front desk staff was excellent but the cleaning and maintenance staff seemed pretty uninterested. One day the forgot to clean our room, the next they didn't give us any new soap or shampoo, the third day the bed was made so badly that we just ended up redoing it because everything was falling off. We also had a broken tile in our room that maintenance was supposed to come repair and never did.

The bell hops and doormen were very nice and helpful, but as far as staff goes that’s all I can say was good about the hotel. The housekeeping was running late and he couldn’t check in until hours after the check in time, and the manager in duty was not apologetic or accommodating. Housekeeping did not clean our room each night and the hotel did not have shampoo for our rooms. The room was clean and comfortable when we checked in but there was no maintenance in between. I was unimpressed with the hotel and will be staying somewhere else next time we visit.

Location, simplicity of finding our way back after a long day of site seeing

Had a heating/air conditioning issue for a couple of days and then it was fixed. There is only 1 chair in the room. For 2 people that is not optimal, we had to sit on the bed which is not the best for your back. Bathroom was not clean to my liking, black on the toilet rim, kind of gross. Nice restaurant and bar. Location was great, able to catch the street cars right by the hotel. Great work out facility.

When we got to our room, there was a dirty towel in the bathtub drenched in what I am hoping was water, along with a dirty footprint on it and that was tracked throughout the bathroom floor. Called for someone to come finish cleaning and it took over an hour for someone to come. Meanwhile we had three of us that needed to use the shower and it completely messed up our timed plans. Also, we found random safety pins on the floor in the room.

Hotel has a funny smell when you walk into the lobby. The pillows had absolutely no support which made for a very uncomfortable sleeping experience.

Great customer service. Excellent staff and location.

Bathroom fixtures, room phone, refrigerator, and entry light all busted. Bathroom backed up from a liquid flush.

Room was not ready or thoroughly cleaned upon our arrival. There was a musky smell as you entered and exited the building...but hey it’s New Orleans? Location was great for walking to Bourbon St and Harrah’s.

Hilton is Hilton no comments evriting was perfect

I wasted $1600 on one of Orbitz "deals" for six nights at this hotel. I called ahead to let the front desk know my plane would be arriving at 10:30pm and that I'd be checking in late. Even though it was well known to them that there would be no running water in the hotel no one had the courtesy to tell me. I get there at 11:30pm and not only is there no running water, the room is absolutely ugly, and the heater would not work. The front desk said they called the Intercontinental Hotel and they have a room available and waiting for me but it would be out of my own pocket. Fine. I walk over there at midnight and the Intercontinental has no idea what I'm talking about. Back at the Hilton, they said maintenance fixed the heater but they did not. Then on my 3rd day the toilet backed up and would not flush. Awful awful experience

I enjoyed my 1st trip to the Superdome. The hotel was lovely and I'll be back.

Great hotel and location! Enjoyed our stay, the staff was so helpful!

Had a great stay. From check in to check out everything was amazing. Staff was super friendly and welcoming. No complaints whatsoever!

The location of this Hilton is so close to everything and we never needed a car. The only complaint I have is the internet really stinks and the TV could be better. This is well worth the money and I would say to everyone this is where you should be staying when you come to New Orleans and the French Quarters.

The hotel was beautiful and very convenient getting to bourbon street or catching the streetcar on St. Charles. This hotel simply just fits your needs staying in the action for New Orleans. Very easy getting around the city, very convenient location.

Hotel was great! The location was close to everything and we were able to walk to most places. The streetcar could be caught at the corner and was very convient for locations to far to walk.

333 Saint Charles Ave New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Central Business District, Hilton New Orleans/St. Charles Avenue is within a 5-minute walk of Bourbon Street and within 15 minutes of other popular attractions like National World War II Museum. This 252-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and a 24-hour business center.


Dining

For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

A 47-inch Smart TV comes with satellite channels and first-run movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and a laptop-compatible safe.


Property features

Guests of Hilton New Orleans/St. Charles Avenue enjoy a 24-hour fitness center, WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 45 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Deluxe Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 2 Double Beds, Accessible, Jetted Tub

Full 2 | Sleeps 4

Suite, 1 Bedroom, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (24) Couples (23) Business (8) Family (16) Friends (7) Other (2)
3
Partner Couples

This is a perfectly fine hotel, but nothing special. After booking we realized we could have gotten a place with a rooftop pool in the same area for the same price. That's what we'd go with next time. The front desk staff was excellent but the cleaning and maintenance staff seemed pretty uninterested. One day the forgot to clean our room, the next they didn't give us any new soap or shampoo, the third day the bed was made so badly that we just ended up redoing it because everything was falling off. We also had a broken tile in our room that maintenance was supposed to come repair and never did.

By on May 28, 2019

Review comment responded on Jun 16, 2019

We appreciate you taking the time to leave us this feedback. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

4
Everyone

By on Apr 30, 2019

3
Families Families

The bell hops and doormen were very nice and helpful, but as far as staff goes that’s all I can say was good about the hotel. The housekeeping was running late and he couldn’t check in until hours after the check in time, and the manager in duty was not apologetic or accommodating. Housekeeping did not clean our room each night and the hotel did not have shampoo for our rooms. The room was clean and comfortable when we checked in but there was no maintenance in between. I was unimpressed with the hotel and will be staying somewhere else next time we visit.

By on Apr 9, 2019

4
Everyone

By on Mar 24, 2019

5
Families

Location, simplicity of finding our way back after a long day of site seeing

By on Mar 16, 2019

5
Everyone

By on Mar 7, 2019

4
Partner Couples Business Business Travelers

Had a heating/air conditioning issue for a couple of days and then it was fixed. There is only 1 chair in the room. For 2 people that is not optimal, we had to sit on the bed which is not the best for your back. Bathroom was not clean to my liking, black on the toilet rim, kind of gross. Nice restaurant and bar. Location was great, able to catch the street cars right by the hotel. Great work out facility.

By on Feb 20, 2019

3
Friends

When we got to our room, there was a dirty towel in the bathtub drenched in what I am hoping was water, along with a dirty footprint on it and that was tracked throughout the bathroom floor. Called for someone to come finish cleaning and it took over an hour for someone to come. Meanwhile we had three of us that needed to use the shower and it completely messed up our timed plans. Also, we found random safety pins on the floor in the room.

By on Feb 18, 2019

3
Everyone

Hotel has a funny smell when you walk into the lobby. The pillows had absolutely no support which made for a very uncomfortable sleeping experience.

By on Dec 25, 2018

5
Everyone

Great customer service. Excellent staff and location.

By on Dec 10, 2018

Hilton New Orleans/St. Charles Avenue

333 Saint Charles Ave, New Orleans, LA 70130