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Recent guest reviews

The hotel service is excellent! It’s close to French Quarter and good restaurants. However, in the streets there are a lot of homeless when you are walking!

This was the perfect hotel to stay in. It is in the perfect location being in walking distance from majority of the attractions that people come to New Orleans for. In the future this will most likely be the only hotel i stay at when coming to visit again.

The hotel has really bad qnats in our room. And flies. We stayed on the 12th floor and just didn't understand.

Beautiful hotel. A little off off the quarter.

Hotel was nice, room was spacious, shower was amazing! And the location is almost prefect for all the dowtown experiences.

The front desk was overall pleasant and so was valet. The hotel was convenient to all attractions.

Covid seems to be an excuse for reduced service levels, yet the price remains the same.

Super Clean, Great Location and very good staff!!!

Plush! Clean, bright, comfortable and friendly. Taking virus precautions seriously.

The absolute nicest hotel I’ve visited in years. Outstanding. Sparkling clean rooms, common areas and outdoor areas. Delightfully comfortable bed. Incredibly kind and accommodating staff. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

I liked how close it was to everything like not too far away from Bourbon Street a n d a lot of other spots

Check in process was very delayed and I didn’t get the room they said we were going to get. No explanation given

No Free continental breakfast for the price you pay and no microwave in the rooms have to go down stairs by the front desk to use the microwave

The ladies at the front desk are amazing. I didn’t like my room and I was moved to a better room. They have such great customer service. The woman that worked in the executive lounge was not very attentive.

spa broken hideous view or nothing i deff would not stay again

Large trendy scented lobby, perfect location and short walk to Canal St. , friendly attentive staff & well maintained hallways / modern rooms. Wi-Fi is an additional charge which is ridiculous for any hotel! This is a basic amenity in the 21st century. Overall excellent experience and will definitely be staying at another Hilton property on my next trip.

Great location, friendly staff and excellent service. I highly recommend.

Saint Charles Ave New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in New Orleans Central Business District, Hilton New Orleans/St. Charles Avenue is within a 5-minute walk of Bourbon Street and within 15 minutes of other popular attractions like National World War II Museum. This 4-star hotel has 252 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7 AM to 10 AM.


Rooms

The 252 rooms are air-conditioned and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect WiFi, wired Internet, and 47-inch Smart TVs with satellite channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Hilton New Orleans/St. Charles Avenue enjoy a 24-hour gym, WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 45 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Guest reviews for Hilton New Orleans/St. Charles Avenue

Everyone (30) Couples (4) Family (12)
5
Everyone

By on Aug 8, 2021

5
Family

The hotel service is excellent! It’s close to French Quarter and good restaurants. However, in the streets there are a lot of homeless when you are walking!

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Thank you for the amazing review! We are thrilled to hear that you enjoyed our hotel s much! Especially our close proximity to so many of New Orleans' wonderful attractions. We can't wait to see you again soon. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!

5
Friends

This was the perfect hotel to stay in. It is in the perfect location being in walking distance from majority of the attractions that people come to New Orleans for. In the future this will most likely be the only hotel i stay at when coming to visit again.

By on Jul 5, 2021

Review comment responded on Jul 6, 2021

Thank you for the feedback. We appreciate you taking the time to leave us your review. We are glad to hear that you loved our prime location near so many of New Orleans wonderful attractions. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!

3
Family with small children

The hotel has really bad qnats in our room. And flies. We stayed on the 12th floor and just didn't understand.

By on Jun 20, 2021

Review comment responded on Jun 23, 2021

Please accept my apologies for the insects you reported in your guestroom. Although we maintain a strict fumigation program, humid weather condition tend to drive indigenous insects inside area buildings and I regret that your room was affected. I assure you that we do not consider this to be acceptable and we will aggressively address this condition based on your feedback.

4
Family Business Business

Beautiful hotel. A little off off the quarter.

By on May 9, 2021

Review comment responded on May 9, 2021

Thank you for taking the time to share this 4/5 review with us! We strive to provide our guests with only the most enjoyable of visits so we're thrilled to hear you appreciated our beautiful accommodations so much. Wow, now that's what we like to see! Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line! Hope to see you again soon!

4
Partner Couples

Hotel was nice, room was spacious, shower was amazing! And the location is almost prefect for all the dowtown experiences.

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for the feedback. We appreciate you taking the time to leave us a review. We're glad to hear that you loved our prime location as well as our spacious accommodations. Nex time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line! We look forward to seeing you again soon for another positive experience.

2
Family Friends

The front desk was overall pleasant and so was valet. The hotel was convenient to all attractions.

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Thank you for the kind words. Although we are glad to know you enjoyed our central location and friendly team, it is disappointing to know we could have done more for you. We're looking forward to the opportunity to host you again soon so we may share a more positive experience with you soon.

3
Friends

Covid seems to be an excuse for reduced service levels, yet the price remains the same.

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

Your patronage is very important to us, and I am sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. During COVID, we are one of the few hotels that feature the fine dining option Luke for breakfast, lunch & dinner along with in room dining... We also boast our state of the art fitness center with over 5K square feet of training option open 7 days a week... Lastly, we provide valet and self parking options on site... As business recovers, we are adding additional services based on customer feedback... We will review your experience with the appropriate departments and clearly convey our future expectations in this regard.

5
Everyone

By on Feb 7, 2021

Review comment responded on Feb 17, 2021

Thank you for the perfect rating. We're thrilled to see how much you enjoyed staying at our hotel. We look forward to hosting​ you again soon! Thank you again for taking the time to share your thoughts with us. Have a wonderful day!

5
Family with small children

Super Clean, Great Location and very good staff!!!

By on Dec 3, 2020

Review comment responded on Dec 3, 2020

Thank you for the kind words! It's excellent you enjoyed your time at Hilton New Orleans/St. Charles Avenue! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

Hilton New Orleans/St. Charles Avenue

333 Saint Charles Ave, New Orleans, LA 70130
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