October 9, 2025. We had booked two rooms and was assigned rooms 519 and 520 for the night.
After checking and spending a couple of hours in our rooms, we stepped out at around 8 PM and upon our return remained in the hotel lobby until almost midnight. During this time, our daughter decided to retire to the room ahead of us. Within moments, we received a frantic call from her as she had discovered an unauthorized individual, apparently a homeless woman, asleep on the floor of our room (519).
This is a grave security and safety violation. How an unauthorized person was able to access and remain in our private room undetected raises serious concerns about your hotel’s security protocols, key card management, and guest safety measures.
My husband and son immediately rushed to our daughter, while I went to the front desk to report the incident. The staff member on duty was alone and did not alert security or a co worker to check on us nor did he prioritize the urgency of the matter until another customer voluntarily gave way. He stated that he would call the police, but only after attending to the other guest.
Eventually, the woman left the room and exited the building on her own after being startled by our presence. At our request, we were moved to a different set of rooms. However, I explicitly requested that a formal police report be filed, and I left my number with the front desk for follow-up. I was told I would be contacted when the police arrived—but I received no call.