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Recent guest reviews

The beaches were beautiful, clean and lots of seating.

Was totally embarrassed by security and front desk staff and this checking took more than a hour. Partly my fault as i picked up someone on the way to the hotel who i brought something for from a relAtive. Not only did i have to pay for the person to enter the premises for a full day pass when the person was spending two hours. In addition the culture of gossip and casting judgement created a very uncomfortable experience for the duration of my stay resulting in my opting to stay inside the room and did not even go out to enjoy the facilities. Front desk experience killed my vibe and i couldnt build it up back

I love the staff! So friendly and always smiling! They are always on top of helping you when you need, and they truly always make you feel like your at home!!

We liked the resort but our room was ok. You can tell that it hadn’t been occupied in awhile bc it was stuffy and very dusty. We didn’t like that we were led that we were getting a lot of perks but it ended up being a telemarketer scheme to buy into the resort which took two hours out of our anniversary day. We didn’t have a chance to do an excursion due to that.

I LOVED the staff...wonderful...the restaurants werent my favourite especially room service food it made my boyfriend sick every time..2x. The BEST was the Jerk Chicken cart and the fresh grilled burgers and THEM CHIPS!!!!...and Alvin and Colin were the BEST!!!!!...We wilk be back gor sure..this will be OUR place to be together.

Menu was very limited. One of the restaurants was closed for renovations but this was not communicated to guests. Other restaurants seem to always not have items on the menu.

The hotel moto is “unlimited luxury” and that’s exactly what they offer: 24 hour room service, top shelf liquor, and excellent dining at no extra charge.

Did not like the food. Most of it was frozen an not cooked fresh. There was not a big selection of choices. Room service was terrible. They could never get my order right. And I have many severe food allergies. For a beautiful expensive resort like Secrets, food should be a high priority. The water an Beach were nice but full of jellyfish so I could not snorkel or swim. People were getting stung! I’m not a pool person. We hired a butler an that made things a little better. The excursions to Negril by Catamaran An Private Car to Ochio Rios for the day we’re excellent! Would I go back, probably not!

Great experience in Jamaica! Very great place to relax.

Hotel property is beautiful. The beach is a little rough due to the sand having a lot of rocks. Hotel staff was nice but don’t really see them too hosting events during the day or a waitress running around for drink orders on the beach or by the pool. Honestly, just felt like they were extremely understaffed. Check in took us alone 45 mins bc they only had 3 people working during check in time. The room was nice and big and spacious however a lot of things were broken like the light in the balcony the doors and close to there was water stains in the shower so wasn’t also the cleanest room was nice big and spacious however a lot of things were broken like the light on the balcony didn’t work, the doors in the bathroom didn’t fully close, and there were water stains in the shower so wasn’t the cleanest. The idea of romantic dinner on the beach is lovely however it is very overplayed as everybody does it and everybody is like 20 feet away from each other feels more of like a restaurant on the beach then a private romantic dinner. Night club was good DJ was great they also hosted beach parties in the evening that until midnight. Casino was small no real dealer tables there. The restaurants were OK nothing to die for. Piano bar was beautiful. Don’t expect high shelf liquor at ever bar only at selected few in the evening. Rather Would have stayed at breathless there sister resort.

Lot 59A Freeport Montego Bay Saint James

Hotel highlights

  • Close to Montego Bay Cruise Ship Terminal
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Montego Bay Cruise Ship Terminal is within a mile (2 km) of Secrets St. James Montego Bay - Luxury – All Inclusive, and other popular attractions like Hip Strip are within a few miles (5 km). This 350-room, 5-star property has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Enjoy dining at Seaside Grill, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 350 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom and sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, MP3 docks, and coffee makers are also standard.


Property features

Secrets St. James Montego Bay - Luxury – All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a casino, a nightclub, and a fitness center.

Room options

Club Suite 1 King Bed Ocean View Swim-Out

1 King Bed | Sleeps 2

Club Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Club Suite, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 3

Club Suite 2 Double Beds Ocean View Swim-Out

2 Double Beds | Sleeps 3

Guest reviews for Secrets St. James Montego Bay - Luxury – All Inclusive

Everyone (39) Couples (182) Family (16) Friends (22) Other (6)
1
Everyone

By on Jan 2, 2020

Review comment responded on Jan 8, 2020

Dear Guest: Your rating shows that your experience was not the best and we regret that this was so. It would have been lovely to know what the challenges were so they could be fixed. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. Best regards, Christina Smith

4
Everyone

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Dear Guest: Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon. Regards, Jeffery Wallace

4
Friends

The beaches were beautiful, clean and lots of seating.

By on Oct 22, 2019

5
Everyone

By on Oct 20, 2019

1
Everyone

Was totally embarrassed by security and front desk staff and this checking took more than a hour. Partly my fault as i picked up someone on the way to the hotel who i brought something for from a relAtive. Not only did i have to pay for the person to enter the premises for a full day pass when the person was spending two hours. In addition the culture of gossip and casting judgement created a very uncomfortable experience for the duration of my stay resulting in my opting to stay inside the room and did not even go out to enjoy the facilities. Front desk experience killed my vibe and i couldnt build it up back

By on Oct 15, 2019

4
Everyone

By on Oct 12, 2019

Review comment responded on Oct 16, 2019

Dear Guest: Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon. Regards, Jeffery Wallace

5
Friends

I love the staff! So friendly and always smiling! They are always on top of helping you when you need, and they truly always make you feel like your at home!!

By on Oct 7, 2019

5
Everyone

By on Sep 25, 2019

4
Family

We liked the resort but our room was ok. You can tell that it hadn’t been occupied in awhile bc it was stuffy and very dusty. We didn’t like that we were led that we were getting a lot of perks but it ended up being a telemarketer scheme to buy into the resort which took two hours out of our anniversary day. We didn’t have a chance to do an excursion due to that.

By on Sep 20, 2019

5
Everyone

I LOVED the staff...wonderful...the restaurants werent my favourite especially room service food it made my boyfriend sick every time..2x. The BEST was the Jerk Chicken cart and the fresh grilled burgers and THEM CHIPS!!!!...and Alvin and Colin were the BEST!!!!!...We wilk be back gor sure..this will be OUR place to be together.

By on Sep 8, 2019

Secrets St. James Montego Bay - Luxury – All Inclusive

Lot 59A Freeport, Montego Bay, Saint James
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