We loved the spa area and all it offered. Great entertainment nightly and the food options was great. The bars do make their drinks a little strong and we asked to ease up on the alcohol just a little. Overall, it was a great experience and we will definitely do it again.
Come to Hotel . They promised complimentary spa when we checked out they billed us said its misunderstanding. Food good. Entertainment ok. Beach has lots of weed not blue . Windy all the time . Water warm . Dont go to nigril activities (Horses etc) super far 2hr one way and not worth it . Better then Dominican but worth then any other Caribbean
Overall staff, food, and facility was very good.
Great Resort Staff is Wonderful
Property was old but updated. You get many choices of food between the various restaurants across the sister Grand Rose Hall and the two sister resorts which are just a short 5 minute walk max. Entertainment was ok. They had no pool activities. This is the 1st resort I've been to that did not have any pool activities that were run by the team working there. It was pretty much go for yourself in the pool which meant for most people just relaxing doing nothing or sitting around drinking and maybe dancing a little to the music. Overall the stay was good, but i wouldnt rate it as a 5 star resort. Perhaps its a Jamaican 5 star, but definitely not a true 5 star. Id say 4 star resort at best when compared to other resorts I've been to in other countries. The other thing i didn't like was outside of the one catamaran excursion, we didnt leave the resort. This had nothing to do with resort itself, but moreso with the warnings we get about crime in Jamaica. So we never really explored the city which was kinda of bummer.
Lack of fashionable Resort clothing.
Fantastic service, rooms amenities. Nice beach. Butlers great.
Property needs repairs. Took 3 times to get a room that didn't leak from the rain. Frequent power outages even on nice days. Only 3 jets worked on the jacuzzi
Great service and ambience. Loved the butler Omar, he attended to our needs over other butlers
The Hotel is clean, well maintained, and the staff are very friendly and welcoming, it is one of our favorite places since we have stayed there 3 times. Our last stay there was 3 years ago. Our butler’s Romell and Taneil were excellent and made sure we had everything we needed to make us feel at home. On the negative side, the property and rooms now need to be updated, the pool bars kept running out of alcohol, and the wellness pool and spas where closed during our whole stay which was disappointing. All in all I love this resort, but sadly this will be our last time there.
I had an amazing time and will return!! Thank you to the wonderful staff for everything that you did during the stay.
ROOM WAS NOT READY AT CHECK IN. NO SHOWER GEL AND WASH CLOTH IN THE ROOM ON THE DAY OF CHECK IN. BUTLER SERVICE WAS MEDIOCRE. ON NTHE PHONE PHONE FOR OVER 20 MIN COULD NOT GET ROOM SERVICE TO ANSWER. COULD NOT GET A WINE OPENER FOR THE WINE IN THE ROOM EVEN THOUGH I REQUESTED AND TOLD THE STAFF. ON MY THIRD NIGHT, I HAD INFORMED THE HOUSE KEEPING LADY I NEEDED A WASH CLOTH. SHE STATED SHE WILL LEAVE SOME IN MY ROOM. WHEN I RETURNED, THERE WAS NON. I WENT DOWN TO THE GUEST SERVICE TO LET THEM KNOW I NEED SOME WASH CLOTHS. I WAS TOLD THEY RAN OUT OF WASH CLOTH AND HE CAN PROVIDE ME WITH THE LARGE HAND TOWEL TO USE. HOW RIDICULOUS.
The hotel is very nice and clean. Pools and beaches are beautiful. We had an ocean view suite which was nice and spacious. Most staff is very friendly. What we loved about our trip is our butler Shane! He made the difference in the world during our stay and went above and beyond to make sure we were well taken care of! If it wasn’t for him, our stay would have just been ok. He made our stay worry free and enjoyable! What was most disappointing during our stay at Iberostar in Jamaica is, we did find that there was some miscommunication issues (other than Shane) that led to us having moments of disappointment and stress.
Take away, stay at the cheaper iberostar property next door. its just as nice and half the cost. it will be a better experience. only extra benefit is the adults only vibe. beautiful property. poorly managed. pay for a butler who was not available or helpful. you pay extra to stay at the grand for the better food options and adults only. the pools are similar the rooms are similar. all inclusive al a carte restaurants are impossible to get a reservation. you have to fight for a reservation. not even at 9 or 930 reservation. even though you walk by the restaurant and its empty. i live in NYC, with some of the best restaurants in the world and, it is easier to get into these NYC restaurants then at the resort. the feeling i got was they want you to eat at the buffet every night and maybe you will get lucky for one night and get into a restaurant. they have five restaurants on the property and every night at least one usually more were closed even on the weekend. sunday night they only had two resturants and the buffet open. that was not the experience i was expecting. asking for a supervisor and or our butler to help was a waste of time. they could not help and were not interested in taking any additional steps. long story short, beautiful property stay next door at the suites get the same experience for half the price.
Overall my stay here was great. The staff members bubbles, tights and smiley were wonderful! They were very friendly, which made me want to participate in all the games. However, the rooms could use a little more cleaning and some undated furniture.
Everyone was Fantastic! This was my third stay at this particular hotel. Highly Recommend.
Located in Northern Estates, Iberostar Grand Rose Hall - Adults Only - All Inclusive is 2.8 mi (4.5 km) from Greenwood Great House and within a 5-minute drive of Jamaica Beaches. This 295-room, 5-star property has 5 restaurants, a full-service spa, and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the Italian cuisine at La Toscana, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafes.
Guests can expect free WiFi and flat-screen TVs with satellite channels and video-game consoles. Beds sport pillow menus and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, iPod docks, and sitting areas are other standard amenities.
Iberostar Grand Rose Hall - Adults Only - All Inclusive features a full-service spa, a nightclub, and an outdoor pool. If you plan to drive, free valet parking is available. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
We loved the spa area and all it offered. Great entertainment nightly and the food options was great. The bars do make their drinks a little strong and we asked to ease up on the alcohol just a little. Overall, it was a great experience and we will definitely do it again.
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
Come to Hotel . They promised complimentary spa when we checked out they billed us said its misunderstanding. Food good. Entertainment ok. Beach has lots of weed not blue . Windy all the time . Water warm . Dont go to nigril activities (Horses etc) super far 2hr one way and not worth it . Better then Dominican but worth then any other Caribbean
Dear Guest,Thank you for choosing our hotel for your recent holiday.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
Overall staff, food, and facility was very good.
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.Best Regards
Great Resort Staff is Wonderful
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.Best Regards
Property was old but updated. You get many choices of food between the various restaurants across the sister Grand Rose Hall and the two sister resorts which are just a short 5 minute walk max. Entertainment was ok. They had no pool activities. This is the 1st resort I've been to that did not have any pool activities that were run by the team working there. It was pretty much go for yourself in the pool which meant for most people just relaxing doing nothing or sitting around drinking and maybe dancing a little to the music. Overall the stay was good, but i wouldnt rate it as a 5 star resort. Perhaps its a Jamaican 5 star, but definitely not a true 5 star. Id say 4 star resort at best when compared to other resorts I've been to in other countries. The other thing i didn't like was outside of the one catamaran excursion, we didnt leave the resort. This had nothing to do with resort itself, but moreso with the warnings we get about crime in Jamaica. So we never really explored the city which was kinda of bummer.
Dear Guest,We always welcome the opinions of our guests as they give us an insight into areas of our hotel through their eyes.We thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,
Lack of fashionable Resort clothing.
Dear Guest,We would like to express our appreciation for the time that you have taken to send us your review.We thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future. We will make sure all clothing will be observed by your next visit. Best regards,
Fantastic service, rooms amenities. Nice beach. Butlers great.
Dear Guest,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing your experience with us.We thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon.Best regards,
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best Regards,Quality Manager