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Hilton Rose Hall an All-Inclusive Resort

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

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Photo gallery for Hilton Rose Hall an All-Inclusive Resort

Aerial view
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
2 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Suite, Oceanfront (Prime Minister) | Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • All inclusive

Explore the area

Map
Rose Hall, Montego Bay, Saint James, 33126
  • Montego Bay Convention Centre
    ‪14 min walk‬
  • Rose Hall Great House
    ‪14 min walk‬
  • Half Moon Golf Course
    ‪4 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪17 min drive‬

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Room options

View all photos for Ocean View -1 King bed

View from room

Ocean View -1 King bed

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

View from room

Room, 1 King Bed, Partial Ocean View

  • 370 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Royal Suite -1 King Bed

Ocean Front Royal Suite -1 King Bed | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Ocean Front Royal Suite -1 King Bed

  • 1110 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed with Sofa bed, Oceanfront

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View -1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Mountain View -1 King Bed

  • 370 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View - 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Resort View - 1 King Bed

  • 370 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Ocean View - 2 Queen Beds

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Partial Ocean View - 2 Queen Beds

  • 356 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front - 2 Queen Beds

View from room

Ocean Front - 2 Queen Beds

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Mountain View - 2 Queen Beds

  • 370 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View - 2 Queen Beds

Resort View - 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters

Resort View - 2 Queen Beds

  • 370 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Prime Minister)

Suite, Oceanfront (Prime Minister) | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Suite, Oceanfront (Prime Minister)

  • 2220 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Ocean Front Walk out)

  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Montego Bay

Hilton Rose Hall an All-Inclusive Resort places you next to Jamaica Beaches and a short stroll from other popular sights like Montego Bay Convention Centre. This 495-room, 4.5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
View more Resorts in Montego BayOpens in a new window

What's nearby

  • Cinnamon Hill Golf Course - 6 min walk - 0.3 miles
  • Montego Bay Convention Centre - 14 min walk - 0.8 miles
  • Rose Hall Great House - 14 min walk - 0.8 miles
  • White Witch of Rose Hall Golf Course - 3 min drive - 1.0 mile
  • Half Moon Golf Course - 4 min drive - 2.1 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 21 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬4 min drive
  • ‪Lobby Bar - ‬6 min drive
  • ‪Choicez - ‬3 min drive
  • ‪Starcafé - ‬7 min drive
  • ‪Waves Restaurant - ‬4 min drive

About this property

Hilton Rose Hall an All-Inclusive Resort

Luxury resort on the beach, with 2 outdoor pools
Hilton Rose Hall an All-Inclusive Resort features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 20 per person roundtrip. Front-desk staff can answer questions 24/7, and assist with access to locker space, concierge services, and luggage storage. Other amenities at this beach resort include a free water park, a nightclub, and karaoke.
48-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include free minibar items, furnished balconies, and sitting areas.
A private beach, 4 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Radiant Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Jewel Grande Montego Bay Resort & Spa – All Inclusive

  • On private beach
  • Pool
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 1,370 reviews
The price is $410
includes taxes & fees
$410 per night
May 15 - May 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fresh
  • Mangoes
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf
  • Karaoke
  • Kayaking
  • Lazy river
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sailing
  • Shopping
  • Snorkeling
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (14,647 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - June 2021
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Hilton Rose Hall an All-Inclusive Resort ?

Hilton Rose Hall an All-Inclusive Resort has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hilton Rose Hall an All-Inclusive Resort ?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Hilton Rose Hall an All-Inclusive Resort on May 19, 2025 start from $359.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hilton Rose Hall an All-Inclusive Resort ?

Hilton Rose Hall an All-Inclusive Resort provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see within easy reach of Hilton Rose Hall an All-Inclusive Resort ?

Guests enjoy the resort's location in Montego Bay based on their ratings, and it's within a 10-minute walk of Jamaica Beaches and Cinnamon Hill Golf Course. You'll also find Rose Hall Great House and The Shoppes at Rose Hall less than a mile away.

Will I be able to park at Hilton Rose Hall an All-Inclusive Resort ?

Yes, secured self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Hilton Rose Hall an All-Inclusive Resort ?

Radiant Spa is the resort's spa and services include Swedish massages, deep-tissue massages, body wraps, and couples treatments.

Does Hilton Rose Hall an All-Inclusive Resort include a casino at the property?

No, Hilton Rose Hall an All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hilton Rose Hall an All-Inclusive Resort ?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Hilton Rose Hall an All-Inclusive Resort good for couples?

There are plenty of amenities for couples at this resort, including a private beach, 2 outdoor pools, and a poolside bar.

Are there hot tubs at Hilton Rose Hall an All-Inclusive Resort ?

No, this resort doesn't have a spa tub.

Does Hilton Rose Hall an All-Inclusive Resort have a restaurant that serves breakfast?

Yes, Hilton Rose Hall an All-Inclusive Resort has 6 restaurants, and serves breakfast for a surcharge.

Will Hilton Rose Hall an All-Inclusive Resort allow pets to stay free of charge?

No, pets aren't allowed at Hilton Rose Hall an All-Inclusive Resort though service animals are welcome.

Are there connecting rooms at Hilton Rose Hall an All-Inclusive Resort ?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How far is the airport from Hilton Rose Hall an All-Inclusive Resort ?

The closest major airport to Hilton Rose Hall an All-Inclusive Resort is Sir Donald Sangster Intl. Airport (MBJ), which is 8.2 mi away (21 minutes by car).

Are there rooms with balconies at Hilton Rose Hall an All-Inclusive Resort ?

Yes, every guestroom at Hilton Rose Hall an All-Inclusive Resort comes with a furnished balcony with some featuring ocean or garden views.

Does Hilton Rose Hall an All-Inclusive Resort have a wedding venue?

There are wedding services available at Hilton Rose Hall an All-Inclusive Resort if that's in your vacation plans.

Hilton Rose Hall an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1083 out of 1975 reviews
Rating 8 - Good. 484 out of 1975 reviews
Rating 6 - Okay. 238 out of 1975 reviews
Rating 4 - Poor. 90 out of 1975 reviews
Rating 2 - Terrible. 80 out of 1975 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food, staff, atmosphere, cleanliness all 10:10. The beach isn’t the best. Only reason it’s a 99 and not 100.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ronald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort! My daughter really enjoyed all the activities offered and the vacation vibes it gave! Will definitely come back.
Stayed 4 nights in Mar 2025

4/10 Poor

Gurol

Traveled with family
This was our 3rd time in thie resort, 2023,2024,2025. This year we realized that the resort was understaffed, also food was limited although it is an all inclusive resort. As importantly the beach was horrible with extreme weed making it a challange to get in to the water. In the previous years they had an equipment amd staff who cleaned the beach and all seaweed in the am. This year we were not happy as a family of 4. Next year we are going back to Jamaica but to a different resort.
Stayed 3 nights in Apr 2025

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a wonderful place - very family friendly - always something to do - friendly and helpful staff -- bathroom in the hotel room had some issues and the hutch in the room had a door that was broken but nothing that we felt we needed to change rooms for -- it was a wonderful family place -
Stayed 7 nights in Mar 2025

4/10 Poor

Antoinette

Traveled with family
Disliked: Staff & service
The food at the buffet was of very basic quality. The scrambled eggs seemed to be from a box or egg powder. The staff had the mose unapproachable demeanor and facial expressions. One told me as I asked for assistance while trying to return my towels that the was "only helping me because I was nice."
Stayed 4 nights in Mar 2025

6/10 Okay

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're great!!!! From the cleaning staff to front desk, All we're great. Our room was the worst room we've ever stayed in. The toilet burped every time we flushed it, there was no holder for the toilet paper, we had to iron in the bathroom because the iron had a European plug and that type plug was in the bathroom. If someone was in the shower and someone else was using the toilet, there was not room to open the shower door. The space between the bed and dresser was so little, we could not pass at through at the same time. The room was horrible!
Stayed 3 nights in Feb 2025

8/10 Good

Tyiesha

Stayed 3 nights in Jan 2025

6/10 Okay

Roswelis

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pagué mucho dinero por un hotel que no se sentía limpio, los baños necesitan remodelacion, el restaurante principal necesita con urgencia cambiar su mobiliario. El servicio en recepción necesita mejorar.
Stayed 1 night in Jan 2025

2/10 Terrible

Dajaha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up with multiple bug bites every day of being on this property!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Hilton was awesome
Stayed 2 nights in Jan 2025

2/10 Terrible

Jedidja

Stayed 3 nights in Jan 2025

10/10 Excellent

Cherita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything and disliked nothing
Stayed 3 nights in Jan 2025

6/10 Okay

Rosa

Traveled with group
Liked: Amenities
Not a great choice for single adults. More family centered. Food was decent though.
Stayed 5 nights in Nov 2024

8/10 Good

Shana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
There were some really good aspects of this resort (staff, food, entertainment, pools, beach, golf course). But in other ways, the property was dated. It was also extremely difficult to eat at any restaurant other than the buffet for dinner. They were very small and didn’t take reservations (unless a bottle of wine was purchased as an act of a reservation). It also seemed as though this resort was understaffed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dojohn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
The staff was very welcoming and friendly. I would definitely be staying here soon.
Stayed 3 nights in Jan 2025

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family

Discriminatory access to the restaurants

First, I want to start with a very positive comment on the staff who was very nice, smiling and trying their best to please the customers. This positive experience was tainted by a discriminatory policy to access the restaurants. Indeed, shortly after the start of our stay the hotel allegedly removed the booking of the restaurants to replace it by a first in first served policy. However, customers ordering paying wine could reserve or cut the line. Because of that priority, the restaurants were running at 2/3 capacity and the wait time was over 2 hours. So in practise, the access to restaurants was made impossible for customers not ordering wine, and they had to go to the buffet instead. This policy causes two problems 1. This is no longer an all-inclusive resort, as access to restaurant is made very difficult without paying extra 2. This is a blatant discrimination against non-wine drinkers I don’t know if this is an isolated incident for this resort or a general policy for Hilton I have been to many all-inclusive resorts in the past, with other brands, and have never experienced such a policy. Rightly so, because this causes a bad customer experience and brand destruction.
Stayed 13 nights in Dec 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay !
Stayed 7 nights in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Abigail

Stayed 1 night in Jan 2025

4/10 Poor

Kandice

Disliked: Cleanliness, property conditions & facilities
Checking in took an extremely long time and while being checked in at the front desk. Service at this resort has definitely declined and I wouldn’t stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gabrielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for myself and family, from checking in with Mr Reed the manager to checking out it was a breeze!!!! The food in the buffet was amazing i actually enjoyed the buffet food more than the food at rum factory. The rooms were perfect!!!! I will actually book with them in future.
Stayed 4 nights in Jan 2025

6/10 Okay

Marianna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
False advertising of the property, very old and staff members are not friendly or accommodating.
Stayed 6 nights in Jan 2025

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Sophia Boutique Hotel

Flights

Flights from Huntsville to Charlotte
Flights from Newark to Columbia
Flights from Cabo San Lucas to Atlanta
Flights from Redding to Colorado Springs
Flights from Washington (DCA) to St. Louis (STL)
Flights from Phoenix to Ajijic
Flights from Philadelphia to Lahore
Flights from Panama City to Los Angeles
Flights from Los Angeles to San Carlos
Flights from Seattle to Olympia
Flights from Chantilly (IAD) to Addis Ababa (ADD)
Flights from Houston
Flights from Miami to Rochester
Flights from Dallas to Miramar Beach
Flights from Washington to Phoenix
Flights from Honolulu
Flights from Phoenix to Carmel Valley
Flights from Dallas to Pasco

Cars

Car rentals in Chicago

Packages

Canada Vacations