Royal Decameron Montego Beach - All Inclusive
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 153 reviews
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Recent guest reviews
nothing was on time . grill was supposed to open at 11:00. AT 11:20 we finally were able to order. Ordered grilled cheese fries and chicken wings. we received fries and grilled cheese? promptly. Grilled cheese was melted cheese in a burger bun- Bun was not grilled. Wings never did appear so we left as 12:00. Also when we went to use soda machine the soda came out under high pressure all over my hands. I was told the nozzles had been removed for cleaning. This was 40 minutes after opening.
I would never come here again no ac in lobby it's very hot the drinks are cheap water down n horrible . The beach is man made. The pool is small. The food isn't that good fruit out n heat. Smallest gym on earth. Elevator only one fits two people it's so small n tiny . On a seedy block very uncomfortable the lights turned off twice by itself . Lockers are old as ever. Old cookies n bread this place is out to date . I went off the resort to eat several times don't waster ur time n stay here
This resort did not have a lot of sand beach access. It did have cement block that met the ocean. Some people who jumped off hurt themselves on sea urchins or coral. It did not stop them from having fun. Overall this hotel wa a fun place to stay. It had activities everyday.
The staff is wonderful, but appears over-worked. In past years, the staff stay busy all day and night, but now are serving not only MB guests, but also Cornwalls, but no extra help seem to have been hired. Treat the staff well, they will have happier guests. Hate to see them get worn down... no personal complaints, very happy with the stay, as usual...
Fabulous all inclusive experience. Modern facility, great diverse food and drinks. Good entertainment. Pleasant polite staff
We as a family , had a very nice time. The staff are hard working friendly. They were courteous, respectful... Beautiful folk music wafting through the lobby...The food was amazing...
Lost my booking. I was put in a smaller room when i had already requested and paid for a deluxe !!! Reception staff were rude when I complained about this. So we had to sleep 3 people in a double bed, totally wrong. I am requesting some compensation for this
Great licationclose to the Airport. And shopping too.The people are so down to earth you can feel the love.
Great stay, beautiful resort! Great amenities and amazing staff.
Vacationers dream about sitting in a chair on the beach with their toes in the sand. I once wrote that this hotel had 2 chairs for every guest. Since they opened their new sister hotel on the same beach, you have to fight the other guests for a chair. The losers end up with no where to sit. So people go out at 7am to claim a spot. By 8am they are all taken. This hotel is saying, " we don't care about you....go away". So we will not be going back to Montego Bay.
Departing flight from Buffalo scheduled on the Itinerary #7201118502710 was to depart at 6:20AM left at 8:40AM, we were never notified, barely made Charlotte connection due to this late start, we were the last two passengers on board. When I booked the trip you upgraded us to an oceanview room, Royal Decameron had no such information, even after I showed it to them on the itinerary, disappointed all they had was a garden view room. This was our third time at this resort, never had a problem. Orbitz you dropped the ball on this vacation. Called customer service 2/3/2017, which turned out to be useless, on hold 27 of 30 minute call, and got no where. I believe we should receive some type of compensation, or that's the last time I'll book with Orbitz and I will share with everyone. You can reach me anytime 716/632/6249, James Jozens.
Fantastic employees that keep me coming back. The rooms are in a bit of disrepair and the food is nothing special. But the employees make this place feel like coming home.
Fun entertainment. Every night something different
My fiancé and I had the worst experience in this resort staff was unfriendly room and accommodations horrible no water pressure dirty rooms power failure all the time with blackouts extra fees for everything unsafe to stay would never come back here AGAIN!!!!
Overall I give the hotel 4 stars bc it was the nicest looking hotel but the staff was soooo nice. I went with my sister for a last minute weekend getaway and it was perfect. We only had Saturday to do excursions so they Referred us to a private car and we went to Dunns river. We could walk to all of the clubs we wanted to go to, we even hung out with the staff. It's a good place for young travelers, plus it's right on the beach! I loved it.
This was our third year coming to Montego Bay Royal Decameron. Overall, it was another successful trip. Much of the staff remembered us and greeted us with smiles, handshakes and/or hugs. The staff, from the front desk, restaurant, grounds, pool, bar and entertainment staff are great as ever. The things that were troublesome had to do with the new hotel built on the property. Those staying in the new hotel can use ALL the facilities on ground. We, on the other had can only use what's on our side. We can only use our pool and go to our shows. I can understand we can't go to the restaurants on that side, but there isn't and signs telling us to stay out, only security guards. I think ALL guests should be allowed to use all the pools and have the ability to see whatever show they want to. I'll have to rethink whether we return or find another place.
Hotel was comfortable. People enjoyed the food but I'm a picky eater so it was slim pickings for me. I would of prefer a few more Jamaican meal options besides 2 days a week. The local staff were great and welcoming Management did speak down to staff which was very unprofessional especially in front of guests. Location was good for walking and shopping Good night life also Very close to the airport Be prepared there is no microwave We had dinner outside the resort and my husband wanted to heat his left overs and there was no microwave available We had to ask the kitchen staff to heat it in the oven. Which they did and my husband was happy
Clean, nothing fancy. Room was very spacious and includes a separate dressing room. The food selection was better than expected. Every employee has a happy smile, very polite. The piers, beach, restaurants, bars, all very clean. Plenty of beach areas with lounge chairs. The water is very clear even after a heavy rain. Snorkeling the reef is excellent, plenty of colorful marine wildlife. There is a natural fish hatchery where you can swim with infinite amounts of minnows. Night time entertainment was a ton of fun for all ages. The staff interacted with the whole audience, making it more personable. During the day the plenty of beach activities.
The beach was the nicest part of the hotel, the staff were sloppily dress, cursed at every opportunity even in front of the guest, the food needed greater variety and the room especially the bathroom was old and has rust around the edges of the toilet, the shower curtain had no lining and the floor had black patches.
rooms need updating, but outdoor amenities and beach are very good.
Hotel highlights
- Free breakfast
- Free parking
- Onsite dining
- Private beach
Located within a 5-minute walk of Cornwall Beach, Royal Decameron Montego Beach - All Inclusive is within a 15-minute stroll of Dead End Beach. This 143-room, 3-star resort has 2 outdoor pools along with a private beach and 2 restaurants. It's near the airport and also close to AquaSol Theme Park and Walter Fletcher Beach.
Dining
Free breakfast is included with your stay. Enjoy dining at Passa Passa, one of 2 onsite restaurants.
Rooms
The 143 rooms are air-conditioned and have an array of amenities, including balconies or patios, free bottled water, and ceiling fans. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and designer toiletries. Phones and ironing boards are also standard.
Property features
Guests of Royal Decameron Montego Beach - All Inclusive have access to a private beach, 2 outdoor pools, and a nightclub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this all-inclusive resort include a fitness center, a sauna, and outdoor tennis courts.
Guest reviews for Royal Decameron Montego Beach - All Inclusive
not like it was
Everyone
nothing was on time . grill was supposed to open at 11:00. AT 11:20 we finally were able to order. Ordered grilled cheese fries and chicken wings. we received fries and grilled cheese? promptly. Grilled cheese was melted cheese in a burger bun- Bun was not grilled. Wings never did appear so we left as 12:00. Also when we went to use soda machine the soda came out under high pressure all over my hands. I was told the nozzles had been removed for cleaning. This was 40 minutes after opening.
worst
Everyone
I would never come here again no ac in lobby it's very hot the drinks are cheap water down n horrible . The beach is man made. The pool is small. The food isn't that good fruit out n heat. Smallest gym on earth. Elevator only one fits two people it's so small n tiny . On a seedy block very uncomfortable the lights turned off twice by itself . Lockers are old as ever. Old cookies n bread this place is out to date . I went off the resort to eat several times don't waster ur time n stay here
Review comment
management responded on Aug 8, 2017
Dear Aware, Thank you for choosing the Royal Decameron Montego Beach Resort for your latest vacation destination. We will investigate your comments and inconveniences as we continue to strive on improving. The Decameron family is looking forward to hosting you again in the future. Cordially, Management
not much sand beach access
Everyone
This resort did not have a lot of sand beach access. It did have cement block that met the ocean. Some people who jumped off hurt themselves on sea urchins or coral. It did not stop them from having fun. Overall this hotel wa a fun place to stay. It had activities everyday.
Everyone
The staff is wonderful, but appears over-worked. In past years, the staff stay busy all day and night, but now are serving not only MB guests, but also Cornwalls, but no extra help seem to have been hired. Treat the staff well, they will have happier guests. Hate to see them get worn down... no personal complaints, very happy with the stay, as usual...
excellent facility
Everyone
Fabulous all inclusive experience. Modern facility, great diverse food and drinks. Good entertainment. Pleasant polite staff
family time
Everyone
We as a family , had a very nice time. The staff are hard working friendly. They were courteous, respectful... Beautiful folk music wafting through the lobby...The food was amazing...
good location
Everyone
Lost my booking. I was put in a smaller room when i had already requested and paid for a deluxe !!! Reception staff were rude when I complained about this. So we had to sleep 3 people in a double bed, totally wrong. I am requesting some compensation for this
nice place
Everyone
Great licationclose to the Airport. And shopping too.The people are so down to earth you can feel the love.
beautiful!
Everyone
Great stay, beautiful resort! Great amenities and amazing staff.
not enough beach chairs.
Everyone
Vacationers dream about sitting in a chair on the beach with their toes in the sand. I once wrote that this hotel had 2 chairs for every guest. Since they opened their new sister hotel on the same beach, you have to fight the other guests for a chair. The losers end up with no where to sit. So people go out at 7am to claim a spot. By 8am they are all taken. This hotel is saying, " we don't care about you....go away". So we will not be going back to Montego Bay.
Hello, On behalf of the Decameron Montego Beach Hotel we sincerely apologize for the experience that you had while vacationing with us. The Decameron family strives to create memorable experiences with all guests, with that said we invite you once again for a better experience. One love! Regards, Management