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Recent guest reviews

We absolutely loved it here. Staff was amazing and went above and beyond for us. The kids club was a life saver and my daughter had a blast . Food was excellent and the restaurants really did a nice job. Loved the beach and the pools. Drinks were great for adults and kids. We are already planning a return trip in the next 6 months.. thank you for making our first family vacation in over 6 years so wonderful.

Everything is so beautiful, all of the people working there were extremely helpful, kind, and accommodating, and we were so pleased with our vacation at Royalton White Sands. We will be back!!!

The property is located in a secluded area which I like. However, the Hotel should NOT be rated above 3 stars. I would give it a 2.5 to 3.0 Top

Property had a pretty decent size beach area and was kept clean. The area around the pool was kept clean as well. Service of drinks was good as well even though at times it got real busy. The variety of food options were good, although the breakfast buffet never changed it was pretty good. Some staff were rude but there were a few that were very welcoming and spoke.

Great food and drinks, awesome customer service. Our AC wasn't working the first night, immediately the next morning someone was there to fix it.

i liked the wristband that doubled as your room key. i like the pressure of the shower and water temperature. i didn't like having to be up early the morning of to make reservation for restaurant. The jerk station wasn't to my liking, it didn't provide much options nor jerk if i got there 45 minutes before closing. Buffet closing time was to early. Breakfast menu never varied during my 5 night stay.

Overall staffs were pleasant. Food selections were poor and not a representive of Jamaica cultures. As a person that doesn't eat meat I was literally forced to eat the same food my whole stayed. A lot of the foods were overcooked as my friends stated the meats were dry and overcooked. Thare were days when my friends have to wait up to to 40 minutes because they were out of jerk chicken. We were very disappointed with our stayed.

The beach was amazing and clean, pool needed more to be clean more often too many debris/garbage particle floating always!!!Food was pleasing ,service of staff was ok needs more charismatic personal!!!Bell car service was amazing!!! Over it’s an ok property out of 5 stars I would give it a 4 because of location and overall beauty, It felt that if your were not a diamond member customer service relations were not the same ....But overall its an ok property!!!

The royalton property was very clean and the staff was pleasant and extreme attentive however the cocktails glades should be replaced they looked pretty dull and dated and so was the beach cushion seats ... I happen to notice tears n them .... the sports bar is the only club type setting after hours as to which it would be much better if it was a actual club so guest could really party at and all the restaurants were not open everyday .... other than that the royalton was a great choice

The outside was beautiful and they kept it clean. However the rooms and service was not great. Our shower leaks. Every time we took a shower it almost soaks the entire bathroom floor. They never restocked our fridge. The light on our patio was broken. The shower would be hot one second and cold the next. Also, they seemed to be out of a lot to things. Bars would run out of liquor, restaurants would run out of certain foods, and they never have enough towels to go around. But we read the reviews before hand and was kind of expecting some of these. It wasn’t a bad stay, but we’ve been to better resorts

It was overall a good experience but the wait staff could have been a tad friendlier and speedier with service. I waited for drinks for at least 5-10 min to order and for what I paid it should have been easier to check in as well! We waited 2-3 hours although the staff took very good care of us.

I was made to believe this resort was adult only. There were children screaming in the building we were staying in. We did not enjoy our vacation.

Nice hotel Great beach Need improvement in the entertainment department

This resort is HORRIBLE. AC did not work well through out our stay, after going back and forth several times with the manager (named: Delroy) and front desk people till late night they said this is how AC works in all non diamond club rooms. The temperature was not going below 23 Celsius (73.4 Fahrenheit) even though the thermostat was set at 10. Their technician says if it’s set to 10 the max it will go down is 23 and if it’s set to 15 the max it will go down is in some 30s. Did not make any sense to us, what’s the point of having a proper thermostat reading then? With thermostat showing 23 it felt like it’s 30 in the room. The manager Delroy was Rude. He talks over you, not ready to understand the problem & argues that no one reports the AC issue, which is surprising to us as it was so hot. They gave us a fan and that was their solution to deal with this problem. On top of that while we were out for dinner whoever came to check the AC, peed all over the toilet and opened, checked our bags. After our 3rd day discussion, Manager said someone from customer relations will reach out to us to compensate for inconvenience we had but no one ever contacted. When we followed up with customer relations they said they have no info from any manager about our inconvenience, they did not follow up later either. Food is horrible at the bars and restaurants except xen & Tex-mex. None of their restaurants has AC. All drink bottles were opened & pre-mixed with Water, so all watered drink

Cooper Penn Falmouth Trelawney

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located 1.8 mi (2.8 km) from Luminous Lagoon, Royalton White Sands All Inclusive is within a 15-minute drive of Silver Sands Public Beach. This 352-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.


Dining

Relish the international cuisine at Gourmet Marche, one of 11 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 352 air-conditioned rooms feature free minibar items, balconies or patios, and MP3 docks. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free international calls, and free long-distance calls.


Property features

Royalton White Sands All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.

Room options

Luxury Presidential Jacuzzi Swim Out Pool View One Bedroom Suite Diamond Club

King 1 | Sleeps 5

Luxury Ocean View Room

King 1 | Twin 2 | Sleeps 3

Luxury Junior Suite Swim Out Diamond Club

King 1 | Queen 2 | Sleeps 4

Family Jacuzzi Ocean View Suite

King 1 | Sleeps 5

Guest reviews for Royalton White Sands All Inclusive

Everyone (41) Couples (14) Family (18)
4
Everyone

By on Sep 10, 2019

Review comment responded on Sep 10, 2019

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy that you have a good time and we look forward to hosting you again. Regards

5
Family with small children

We absolutely loved it here. Staff was amazing and went above and beyond for us. The kids club was a life saver and my daughter had a blast . Food was excellent and the restaurants really did a nice job. Loved the beach and the pools. Drinks were great for adults and kids. We are already planning a return trip in the next 6 months.. thank you for making our first family vacation in over 6 years so wonderful.

By on Aug 30, 2019

Review comment responded on Sep 2, 2019

Dear Valued Guest, Thank you for taking the time to share your recent vacation experience with us and fellow travellers. We appreciate your comments highlighting our amazing hosts, Kids Club, excellent food, our beach and our pools. It was an absolute pleasure serving you and we cannot wait to welcome you again. Regards

1
Everyone

By on Aug 19, 2019

Review comment responded on Aug 21, 2019

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. It is regrettable to learn that you were not satisfied with your vacation experience; please accept our sincerest apology for the inconveniences you encountered during your stay, this is certainly not the experience we hoped for and your comments were noted and shared with the relevant managers for further review. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Regards, Daniel Cazarin General Manager

5
Families Family with small children Partner Couples

Everything is so beautiful, all of the people working there were extremely helpful, kind, and accommodating, and we were so pleased with our vacation at Royalton White Sands. We will be back!!!

By on Aug 10, 2019

Review comment responded on Aug 28, 2019

Dear Valued Guest, Thank you for sharing your vacation experience with us. We are delighted to read that you had a good time where you enjoyed excellent service from our hosts and you were pleased with your vacation. It was an absolute pleasure serving you and we look forward to welcoming you again. Regards

1
Families

The property is located in a secluded area which I like. However, the Hotel should NOT be rated above 3 stars. I would give it a 2.5 to 3.0 Top

By on Jun 26, 2019

Review comment responded on Jun 26, 2019

Dear Valued Guest, Thank you for choosing Royalton White Sands for your recent vacation and taking the time to share your experience with us. It is regrettable that we were unable to exceed your expectations this trip. Please accept our sincerest apology for the inconveniences you encountered during your stay; you may contact our Post Travel team so we may learn more about the details of your stay and address any concerns you may have. Regards, Royalton White Sands Management Team

4
Families Partner Couples

Property had a pretty decent size beach area and was kept clean. The area around the pool was kept clean as well. Service of drinks was good as well even though at times it got real busy. The variety of food options were good, although the breakfast buffet never changed it was pretty good. Some staff were rude but there were a few that were very welcoming and spoke.

By on Jun 24, 2019

Review comment responded on Jun 26, 2019

Dear Ingrid, Thank you for choosing Royalton White Sands for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our well maintained grounds, selection of restaurants and attentive hosts you encountered. Please accept our sincerest apology for the inconsistent service you received during your stay, this is certainly not the typical circumstance and your comments were noted and shared with the relevant managers for further review. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton White Sands Management Team

4
Families

Great food and drinks, awesome customer service. Our AC wasn't working the first night, immediately the next morning someone was there to fix it.

By on Jun 22, 2019

Review comment responded on Jun 24, 2019

Dear Valued guest, Thank you for sharing your experience with us. We appreciate your feedback highlighting our great food as well as our drinks and awesome customer service. Please accept our sincere apology for the inconvenience that you encountered and we hope to have the opportunity to serve you again. Regards

4
Everyone

By on Jun 17, 2019

Review comment responded on Jun 18, 2019

Dear Valued guest, Thank you for taking the time to share your experience with us. We are happy that you had a good time and we look forward to welcoming you again. Regards

5
Everyone

By on Jun 5, 2019

Review comment responded on Jun 6, 2019

Dear Valued guest, Thank you for sharing your experience with us. We are happy that you had a good time and we look forward to welcoming you again. Regards

4
Everyone

By on May 28, 2019

Review comment responded on May 28, 2019

Dear Valued guest, Thank you for taking the time to share your experience with us. We are happy that you had a good time and we look forward to welcoming you again. Regards

Royalton White Sands All Inclusive

Cooper Penn, Falmouth, Trelawney
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