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Royalton White Sands All Inclusive

4.0 out of 5.0

Recent guest reviews

The staff at Royalton White Sands was wonderful. The floor concierge, Roxanne, did a great job helping us get acquainted with our room and explaining how to get excursions set up. All the bartenders did a great job getting us our drinks. Delano and Wilford did an outstanding job serving us in our island cabana. The only thing we would like to see change would be more variety and a little more quality in the buffet for breakfast.

Nice hotel on the beach and all well maintained!!!

The room needed a deep cleaning and hot water but other than that , my stay was delightful.

My stay was amazing, the staff was friendly, the food was great and drinks strong. Will be back

Frequent power outages which meant no airconditioning or elevator. Food ok. Staff was mostly really good. Excellent fitness program, gym needs to be redone. Would recommend to stay at blue waters, same access to all restaurants but newer resort so possibly better upkeep. Would not stay here again.

Great place, excellent staff, but they can reduce the amount to times they call the room. They were calling the room twice a day to check how things were but at really bad times. The grounds were well kept and lots of activities, the resort it self is pretty nice.

Far exceeded expectations! Food was incredible staff was aMazing! Had basic room which was perfect for us!

This Hotel was on point. From the Reception staff especially Kavon,the floor coordinator Nadine the gym staff Jeffery and others. They were very welcoming and made sure your stay was enjoyable. The food, beach, activities and entertainment fantastic. Overall great place for vacation.

Had a great time. Will definitely go back. The staff, pool, beach excellent! The food is ok.. the jerk hut is good I ate there everyday.

My phone was stolen by one of the beach vendors (aka, drug dealers) walking the beach at night. The hotel staff first blamed the other guests, than they finally just said 'tough.' My phone had a credit card attached to it, which started making charges in a shanty town 20 miles inland the next morning. The resort did nothing to help me and I was stuck with paying the $150 insurance deductible and spending a morning of my vacation reporting the theft to my credit card company. Almost everyone in line when I checked out, had some extra charge to contest. I get that people forget that they may have ordered pay-per-view after a night of drinks, but twenty couples checking out all had the same problem. This place, like so many all-inclusive resorts in the Caribbean and Latin-America, are designed purely to separate you from your money by giving you the cheapest product possible. It is a typical Caribbean resort that caters to an international crowd, with typical int'l resort dining options, and overly sugary tropical drinks served in ugly plastic cups. If you are looking for a relaxing vacation look somewhere else; there is no party-pool, they are all party-pools. Between the idiotic water-aerobics and the non-stop 'jock-jams' remixes, it was very difficult to find a place that was quiet, or at the very least easily sociable. Fortunately, I was there with an extremely fun group of people who can make the best out of any situation...so we made the best of it.

We got upgraded to Royalton Blue Waters which is a brand-new resort (less than a year old). This resort and the White Sands are next to each and share the same amenities and this review would apply for both. The next day we were asked to meet with a vacation club rep (2 hours), which we did. We however declined their offer and got a gift basket (jerk sauce, rum & rum cake) along with 5 days of free stay with our next visit. A fair trade off for 2 hours of our time. The rest of the stay (7 nights) was great, here are some highlights: • Restaurants – we are vegans and chefs came out talked to us and cooked special awesome food. Chef Ricardo from Jade, Chef Dexter from Gourmet Marche and Chef Karl from Calypso did a phenomenal job. OPA had the most vegan options in the menu, but the quality of the food and service was the poorest. We did not visit the CX, Jerk Hut and Hunter Steakhouse (vegan!). • Fitness – the staff is the finest, Jeffrey, Caffin and other are good and would push you to the limits. We attended Bootcamp, TRX and Aquafit at least one per day and thoroughly enjoyed the workout. • Entertainment – there was something going on throughout the day. We won various gifts (5 rum bottles among other things) by participating in fun events throughout the day. In the evening, the shows were fabulous (circus, magic, reggae, rock …) and themed differently. • Amenities – only good things to say about the swim up bars, infinity pools, massive slides and lazy river.

Our stay was wonderful and Chad our butler was great!! The staff could not be more friendly and helpful. I would suggest to bring bug spray when you open your door the nats rush in your room. Other then that it was great. We will definitely be back!!

Terrible food bad customer service can't understand employees , weak wifi service

I fell in love with this hotel what makes it so special is the people that works in the resort. I traveled all over the Caribbean and have never seen such honest, nice, real people that care about you for real. Not fake not training. The rooms were comfortable but the cleanliness was disappointed.

We got married there in May 2016 and it was absolutely wonderful. All of us and our guests had a great time. Since then we have been back two more times and each time it just got worse and worse. They built a new resort next door the Royalton Blue Waters and I guess they just dont care about this resort anymore. The staff could not do their jobs because they were not given the resources to do so. It was an absolute disaster. It took forever to get food from anywhere except of course the buffet, which was not that great this time either. It was extremely disappointing considering we looked forward to coming again and seeing friends we had made there and wanting to spend our first anniversary there. Needless to say we will not ever be going back to this resort and its a real shame.

Staff where great rooms where small and needed updating. Lobby, on site restaurants and pool area awesome o

Great place to vacation with friends and family. The food was great, awesome pool and beach!!

If they give you a corner room ask for a different room. It is really small and the bathroom smells like sewer.

We loved the staff and the kids loved the play areas and the kids club. Food was alright. Zen by far was the best restaurant. There was construction close to the hotel and the beach so that was a bit annoying but other than that everything was great. Do wish they offered the round trip shuttle from the airport to the hotel. All in all great hotel, great experience and would recommend it.

I stayed in Negril at Sunset at the Palm and did not like it at all. I checked out early and booked my stay here and it was the best decision I made on my trip. The pool is large and amazing. The bartender Remon is so welcoming! He remember both my partner and my name throughout the whole trip. I highly recommend this resort.

Cooper Penn Falmouth Trelawney

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Royalton White Sands All Inclusive places you 1.5 mi (2.4 km) from Luminous Lagoon. This 352-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino. On the beach, the resort is also within a 30-minute drive of Green Grotto Caves.


Dining

Relish the international cuisine at Gourmet Marche, one of 11 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 352 air-conditioned rooms feature free minibar items, balconies or patios, and MP3 docks. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free international calls, and free long-distance calls.


Property features

Royalton White Sands All Inclusive features a full-service spa, 3 outdoor pools, and a casino. Free valet parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a free water park, a nightclub, and a lazy river.

Guest reviews for Royalton White Sands All Inclusive

Everyone (20) Couples (8) Family (11)
5

wonderful staff

Everyone

The staff at Royalton White Sands was wonderful. The floor concierge, Roxanne, did a great job helping us get acquainted with our room and explaining how to get excursions set up. All the bartenders did a great job getting us our drinks. Delano and Wilford did an outstanding job serving us in our island cabana. The only thing we would like to see change would be more variety and a little more quality in the buffet for breakfast.

By on Mar 19, 2018

Review comment responded on Mar 19, 2018

Thank you for your review which has been shared with the team. We do appreciate your wonderful comments and look forward to welcoming you back!

5
Everyone

Nice hotel on the beach and all well maintained!!!

By on Mar 14, 2018

Review comment responded on Mar 19, 2018

Your review is most appreciated. Thank you for staying at Royalton White Sands and we look forward to seeing you again.

4

white sands

Everyone

The room needed a deep cleaning and hot water but other than that , my stay was delightful.

By on Feb 27, 2018

Review comment responded on Mar 27, 2018

Dear Valued Guest, Thanks for your wonderful review. We are pleased that you had a great vacation experience and we look forward to welcoming you back. Kind regards,

5
Everyone

My stay was amazing, the staff was friendly, the food was great and drinks strong. Will be back

By , from florida on Feb 10, 2018

Review comment responded on Mar 19, 2018

Hello Lena, Thank you for a great review which we have shared with members of our team. We look forward to welcoming you back soon.

3

wouldn't recommend

Everyone

Frequent power outages which meant no airconditioning or elevator. Food ok. Staff was mostly really good. Excellent fitness program, gym needs to be redone. Would recommend to stay at blue waters, same access to all restaurants but newer resort so possibly better upkeep. Would not stay here again.

By , from TX on Nov 23, 2017

Review comment responded on Dec 12, 2017

Dear Kim, Thank you for staying at our resort. We are very disappointed to know that you did not have a great experience with us. Kindly allow me to, on behalf of members of staff to apologize for the challenges and assure you that we are working to have them resolved. Hoping that sometime in the future you will return to our resort and allow us to give you a vacation experience much better than your last. Kind regards,

4

great place, excellent staff

Everyone

Great place, excellent staff, but they can reduce the amount to times they call the room. They were calling the room twice a day to check how things were but at really bad times. The grounds were well kept and lots of activities, the resort it self is pretty nice.

By , from miami, fl on Nov 14, 2017

Review comment responded on Dec 12, 2017

Hello Alvin, Thanks for choosing to spend your vacation at Royalton White Sands. We are happy to know that you had a great time with us and look forward to welcoming you back in the future. King regards,

5
Everyone

Far exceeded expectations! Food was incredible staff was aMazing! Had basic room which was perfect for us!

By on Oct 12, 2017

5

30th b day celebration

Everyone

This Hotel was on point. From the Reception staff especially Kavon,the floor coordinator Nadine the gym staff Jeffery and others. They were very welcoming and made sure your stay was enjoyable. The food, beach, activities and entertainment fantastic. Overall great place for vacation.

By on Sep 6, 2017

4

staff,pool,beach excellent! the food is ok

Everyone

Had a great time. Will definitely go back. The staff, pool, beach excellent! The food is ok.. the jerk hut is good I ate there everyday.

By , from Bklyn on Jul 14, 2017

2

keep your head on a swivel!

Everyone

My phone was stolen by one of the beach vendors (aka, drug dealers) walking the beach at night. The hotel staff first blamed the other guests, than they finally just said 'tough.' My phone had a credit card attached to it, which started making charges in a shanty town 20 miles inland the next morning. The resort did nothing to help me and I was stuck with paying the $150 insurance deductible and spending a morning of my vacation reporting the theft to my credit card company. Almost everyone in line when I checked out, had some extra charge to contest. I get that people forget that they may have ordered pay-per-view after a night of drinks, but twenty couples checking out all had the same problem. This place, like so many all-inclusive resorts in the Caribbean and Latin-America, are designed purely to separate you from your money by giving you the cheapest product possible. It is a typical Caribbean resort that caters to an international crowd, with typical int'l resort dining options, and overly sugary tropical drinks served in ugly plastic cups. If you are looking for a relaxing vacation look somewhere else; there is no party-pool, they are all party-pools. Between the idiotic water-aerobics and the non-stop 'jock-jams' remixes, it was very difficult to find a place that was quiet, or at the very least easily sociable. Fortunately, I was there with an extremely fun group of people who can make the best out of any situation...so we made the best of it.

By , from DC on Jul 7, 2017